53
3 Corporate Learning Trends to Watch in 2017 January 23, 2017
3 Corporate Learning Trends to Watch in 2017
January 23, 2017
Housekeeping
#LearningTrends
@DonaldHTaylor @CarolLeaman
@Axonify
Event is being recorded
Please leverage the chat window
Featured Speakers:
Donald H Taylor Chairman Learning and Performance Institute
DonaldHTaylor
Carol Leaman CEO Axonify
CarolLeaman
Today
1. Results for 2017
2. Micro learning’s continued success
3. Winners and losers
4. An emerging trend
5. What to expect in 2017
6. Three case studies
1. Results for 2017
“What will be hot in L&D in 2017?” • Fourth year
• Choose 1-3 options from 15
• 885 voters, 2,364 votes
• 60 countries
• 5 regions = 93% vote
• 7 countries = 74% vote – UK – US – Australia – New Zealand – India – The Netherlands – Germany
21% 15%
33% 15% 8%
What do you think will be hot in workplace L&D in 2017?
Question
What will be hot in workplace L&D in 2017? • Artificial intelligence • Collaborative/social learning • Consulting more deeply with the business • Curation • Developing the L&D function • Games/gamification • Micro learning • Mobile delivery
• MOOCs • Neuroscience/cognitive science • Personal knowledge mastery (PKM) • Personalization/adaptive delivery • Showing value • Video • Virtual and augmented reality • Other
Fuel your people + Power your organizations | 8
Items in italics: new in 2017
Results 2017
(n) Figures in brackets = rank in 2016
Results 2017
(n) Figures in brackets = rank in 2016
69%
31%
Results 2017
(n) Figures in brackets = rank in 2016
Key points • Personalization now #1
• #2 in 2015, 2016 • Increased votes from Aus&NZ (+9%), India (+6%) • Big fall in votes for Collaborative – esp. in NA
Results 2017
(n) Figures in brackets = rank in 2016
Key points • Personalization now #1 • Micro learning stays hot
Results 2017
(n) Figures in brackets = rank in 2016
Key points • Personalization now #1 • Micro learning stays hot • Technology stays hot
• Micro learning • Virtual and augmented reality • Mobile delivery • Artificial intelligence
Results 2017
(n) Figures in brackets = rank in 2016
Key points • Personalization now #1 • Micro learning stays hot • Technology stays hot • L&D is apparently interested in the business
• Consulting more deeply with the business • Showing value
Results 2017
(n) Figures in brackets = rank in 2016
Key points • Personalization now #1 • Micro learning stays hot • Technology stays hot • L&D is apparently interested in the business
• Consulting more deeply with the business • Showing value • Developing the L&D function
2. Micro learning’s continued success
What do you understand by micro learning
and how would you use it?
Question
Focus on micro learning • What is micro learning? – Beyond bite-sized and nuggets / Learning Objects
– Spaced learning
– Structured delivery
– Relevant to the learner (15% overlap between micro learning and personalization)
• Why now? – More effective for organization: Faster time to competency
– More efficient for learner: Deal with knowledge decay
– It’s convenient: Delivery via mobile
2016: when the world fell for micro learning
Year AUS&NZ EU IND NA UK 2017 14.0% 10.0% 8.8% 11.2% 8.9% 2016 8.1% 6.4% 7.2% 12.6% 5.7%
2016: when the world fell for micro learning
Year AUS&NZ EU IND NA UK 2017 14.0% 10.0% 8.8% 11.2% 8.9% 2016 8.1% 6.4% 7.2% 12.6% 5.7% Change 5.9% 3.6% 1.5% -‐1.4% 3.2%
In 2016, 12.6% of North American votes went to micro learning, far more than in other regions. In 2017, every region showed a marked uptick in votes for micro learning apart from North America, where voting fell
Who voted for “Micro learning”?
UK 24% NA
34%
AUS & NZ
10%
IND 7%
EU 26%
Share of the overall vote for micro learning from each region
2016 North America 34% Europe 26% UK 24%
Australia & NZ 10% India 7%
Who voted for “Micro learning”?
UK 24% NA
34%
AUS & NZ
10%
IND 7%
EU 26%
Share of the overall vote for micro learning from each region
UK 19%
NA 17%
AUS & NZ 21%
IND 7%
EU 33%
2017 North America 17% Europe 33% UK 19% Australia & NZ 21% India 7%
2016 North America 34% Europe 26% UK 24%
Australia & NZ 10% India 7%
3. Winners and losers
Results 2015 – 2017
Results 2015 – 2017 personalization
8.0%
9.0%
10.0%
11.0%
12.0%
13.0%
14.0%
15.0%
2017 2016 2015
Shares of Collaborative Learning and Personalized Delivery over Time
Collaborative/social learning
Personalization/adaptive delivery
8.0%
9.0%
10.0%
11.0%
12.0%
13.0%
14.0%
15.0%
2017 2016 2015
Shares of Collaborative Learning and Personalized Delivery over Time
Collaborative/social learning
Personalization/adaptive delivery
2017: The personal trumps the collective?
With the exception of Europe, the major regions showed a decided move away from collaborative/social learning and towards personalization/adaptive delivery
2017: The personal trumps the collective?
With the exception of Europe, the major regions showed a decided move away from collaborative/social learning and towards personalization/adaptive delivery
2017: The personal trumps the collective?
With the exception of Europe, the major regions showed a decided move away from collaborative/social learning and towards personalization/adaptive delivery
Results 2015 – 2017: Winners
Results 2015 – 2017: 2 Winners
Micro learning and showing value are definite winners
Results 2015 – 2017: 2 Holding fast
Curation and video are unchanged since last year Some increased interest in video in NA and AUZ&NZ
Results 2015 – 2017: 3 ½ Losers
Mobile delivery – from ‘hot’ to business-as-usual Neuroscience/cognitive science, MOOCs and Developing the L&D function – from ‘hot’ to ‘too complex to use’
4. An emerging trend
What trends would you add to this list?
Question
“Other” word cloud
The ‘other’ option
enterprise learning strategy work with the business to remove
organisational issues that inhibit performance.
linking L&D strategy to biz strategy
work-integrated learning
learning integrated discretely into daily work activities
business impact/performance
Business impact: aspiration or ambition?
(n) Figures in brackets = rank in 2016
Business impact: aspiration or ambition?
(n) Figures in brackets = rank in 2016
16% 16% of those voting for showing value also voted for consulting more deeply with the business
Business impact: aspiration or ambition?
(n) Figures in brackets = rank in 2016
16% 16% of those voting for showing value also voted for consulting more deeply with the business
... but …
5% Only 5% of those voting for showing value also voted for developing the L&D function
5. What to expect in 2017
Hot technologies in 2017
Virtual reality (VR) #5 Augmented reality (AR) #5 Artificial intelligence (AI) #8 What is it? Providing a compellingly
realistic alternative environment (eg via a headset)
Superimposing information on the real environment (typically through a hand held device)
Software that uses algorithms to interpret data and make apparently intelligent choices.
Use cases Immersive language training Flight simulation Machine operation (eg pharma)
Airline repair crews Pre-RL life military training Performance support
Choice of learning content Choice of learning methods Choice of timing of delivery
Current blockers Cost of head sets Cost of development
Skills to develop content
Development skills and smarts
Outlook for 2017 Too early for mass adoption Take up in niche areas
Wider adoption than VR but still not mass adoption
Some likely success driven by software specialists, not L&D
Three trends for 2017 1) Personalization is #1 – … and collaboration is accepted as a ‘must have’
2) Technology is hot – Micro learning – hot, but ….
– VR, AR, Artificial intelligence – which will deliver, and when?
– Mobile delivery – moving to business-as-usual
3) L&D courts the business (again) – But commitment to upskilling?
6. Three Case Studies
Introducing Axonify’s Employee Knowledge Platform.
First time there is an end-to-end solution that focuses on employee knowledge and ties it to behavior and business outcomes.
Employee Knowledge is More than Learning
Delivered through the interconnected and interdependent modules within the Axonify Employee Knowledge Platform.
Growing Sustaining Sharing Applying Measuring
Sales Technique & Product Promotion
- learning and reinforcement
modules
Did they demonstrate
knowledge on upsell techniques?
Grow Sales of 2 Specific Products
by 30%
How it Works
1. Asking if customer would like to add X
2. Highlight promotions
“We like this app. Our consultants do too and we believe that it not only helps their product knowledge, but their confidence as well, leading to better performance.
- Ryan Garner, GSM Checkered Flag Toyota, Virginia Beach, VA
“What I love about Axonify is that we’re using it to focus on knowledge. Knowledge is the result of great learning practices and Axonify is a great tool for that.”
Mia Phillips National Manager of Dealer Education Strategy & Digital Solutions
25,000 5%
2
Application Results
Vehicles/Month Increase in Sales
Increase in their Sales Satisfaction Index (SSI)
US Dealer Reps at 1500 Dealerships
Fuel your people + Power your organization | 49
“I know that Axonify has positively impacted our safety performance. It’s a quick, simple way to keep safety top of mind.”
- DC Manager
“Feedback about the Axonify platform has been phenomenal and we believe that it has been a significant contributing factor in our improved performance and engaged associate base.”
Ken Woodlin, VP of Compliance, Safety & Asset Protection Walmart Logistics
120 54%
75,000+ 72%
Distribution Centers
Employees Using Axonify
Reduction in Safety Incidents
Of Associates stated that Axonify helps them feel safer on the job
Application Results
Based on 1600 responses
Fuel your people + Power your organization | 50
“Since I have been using Axonify, I have felt more and more comfortable discussing the anatomy with surgeons. It even helped me prepare for a vendor fair. It’s the best application for continuous learning.”
Ainsley Schroeder
Hernia Sales, Ethicon
“Axonify drives strategy execution through daily learning, resulting in ore confident and successful sales reps.”
John Knoble Worldwide Director of Learning, Ethicon
95% >50%
82% Prefer Axonify Learning Method to Any Other
Feedback Increased Sales
Increased Confidence & Product Knowledge
Voluntary Participation
Fuel your people + Power your organization | 51
3 Corporate Learning Trends to Watch in 2017: Q&A
Donald H Taylor Chairman Learning and Performance Institute
DonaldHTaylor
Carol Leaman CEO Axonify
CarolLeaman
www.axonify.com http://donaldhtaylor.co.uk/
Thank you!
