3 Growing Healthcare Trends

PAGE 1 KAREO | @GoKareo; #KareoTip

3 Growing Healthcare Trends Billing Companies Can’t Ignore


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John Sung KimTechnology Evangelist

Lea ChathamContent Marketing Manager, Kareo


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Our Schedule for Today…

1 Introduction & Welcome John

2 3 Growing Healthcare Trends

3 Discover Kareo’s Role

4 Answer Questions


John Sung Kim

Technology Evangelist at Kareo

Former CEO, DoctorBase

Practice marketing expert

Founder & Founding CEO, Five9, a leader in the contact center industry

Start-up Consultant






4 Answer Questions


What We’ll Cover Today

Increasing value-based reimbursementChanging patient expectationsGrowing role of marketing and engagementImpact on billing companies and practices


MIPS

Sets up two tiered payment system with incentives for doctors who shift to value-

based programs


Value-based Reimbursement

Based more on outcomes than volumePrograms across the industry ACOs PCMH PQRS


Value-based Reimbursement

CMS and commercial payers increasing value-based payments:

Anthem BC/BS $38B in value-based contracts

CMS tying 30% of payments to value-based programs

UnitedHealth using value-based programs to cut costs by 6%





Patient Expectations

Patient expectations are changing 2/3 of patients would consider switching to a physician who

offers access to medical records through a secure Internet connection

Over 50% of patients think online scheduling is important 2/3 of patients want email reminders 62% of patients want to communicate electronically with

physicians 77% of patients prefer use of an EHR over paper


About 25% of U.S. adults consulted online physician-rating sites, and more than a third of them went to or avoided

going to a doctor based on their reviews.





Marketing & Engagement

Practice marketing & patient engagement tools for practices

More affordable Easy to implement Integrated with PM and EHR Incorporates both email and

SMS Proactively, automatically

messages reminders & re-care


Marketing & Engagement

What to look for in a practice marketing/patient engagement solution Online scheduling without double entry Reminders: Email, Text, Phone Recare/Recalls: Email, Text, Phone Patient portal Online forms Reviews syndication Two way SMS messaging





Benefit to Practices

Be more competitive Stay independent Decrease in office staff time

spent on phone Potential increase in value of

the practice


Benefit to Practices

Position practices for other opportunities: Patient Centered Medical

Home Physician Associations ACOs Shift to alternate models

(direct pay, concierge, hybrid)


Benefit to Billing Companies

Increase in practice revenue = increase in your revenue The trends require EHR which streamlines billing

processes Use of integrated EHR and billing system increases

charges Increase charges by 5% Improve coding by 3.5% Increase revenue up to $30k/provider/year


Benefit to Billing Companies

Added benefits Electronic superbill and ICD-10 tools

can help practices be more prepared for ICD-10 and ease the transition for practices and you

Practice can use EHR to attest for MU and avoid penalties, which reduce their reimbursement and yours






4 Answer Questions


Discover Kareo’s Role

Cloud-based Billco EditionWeb and Mobile AppElectronic Health RecordsPractice Marketing & Patient EngagementFree Education, Training, & SupportRanked #1 by Black Book 3 Years

800 Billing Companies Nationwide


DoctorBase

• Patient Engagement & Marketing• Appointment

reminders• Recalls• Email & text

communications• Patient surveys• Website & SEO• Online reviews• Provider directory• And more


Kareo is currently developing a DoctorBase Billco program. Stay tuned

for more details. For any questions, contact [email protected].






4 Answer Questions


How to Participate Today…

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Date post:	16-Aug-2015
Category:	Health & Medicine
Upload:	kareo
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3 Growing Healthcare Trends

Health & Medicine