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 · 3 I Mandate: Baliwag, a first class municipality in the province of Bulacan, comprising of 27...

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1 MUNICIPAL GOVERNMENT OF BALIWAG CITIZENS CHARTER
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  • 1

    MUNICIPAL GOVERNMENT OF BALIWAG

    CITIZEN’S CHARTER

  • 2

    MUNICIPAL GOVERNMENT OF BALIWAG

    CITIZEN’S CHARTER

  • 3

    I Mandate:

    Baliwag, a first class municipality in the province of Bulacan, comprising of

    27 barangays with more than 154,000 residents, serves primarily as a

    general purpose government for the coordination and delivery of basic,

    regular and direct services and effective governance of the inhabitants

    within its territorial jurisdiction. Its mandate is based on Republic Act 7160

    or the Local Government Code.

    II Vision:

    The City of Baliwag is the center for trade and commerce, education, and

    technological advancement within the region with God-centered,

    empowered and healthy people living in a sustainable environment under a

    pro-active governance.

    III Mission:

    The Local Government of Baliwag shall implement policies and programs

    that will promote a fully functional e-government, business friendly

    environment, competitive quality of education, and active people

    participation through a professionalized bureaucracy with government

    personnel willing to do the extra mile in public service.

    IV Service Pledge:

    We commit to:

    1. Meet or exceed client satisfaction and other interested parties,

    including all applicable requirements.

    2. Provide timely and streamlined services rendered with compassion

    based on the principles of transparency, accountability, and

    efficiency.

    3. Attend to all applicants or requesting parties who are within the

    premises of the office prior to the end of official working hours and

    during lunch break.

  • 4

    LIST OF SERVICES

    MAYOR’S OFFICE (page 12) EXTERNAL AND INTERNAL SERVICES

    A. Pagkuha ng Mayor‟s Clearance – page 13

    B. Pagkuha ng Certificate of Non-filing of Income Tax Return (ITR) – page 14 C. Pagkuha ng Certificate of Unemployment – page 15 D. Imbitasyon o Appointment sa Punongbayan – page 16

    E. Paghingi ng Assistance/Support sa Punongbayan – page 17 F. Pirma ng Punongbayan – page 18

    SANGGUNIANG BAYAN (page 19) EXTERNAL AND INTERNAL SERVICES

    A. Accreditation of non-governmental organizations (NGOs) and people‟s

    organizations (POS) – page 20 B. Issuance of photocopy/true copy of sangguniang bayan documents – page 21

    C. Barangay Ordinances and resolutions – page 21 D. Issuance of certification and endorsement – page 23 E. Complaints and feedback – page 24

    MUNICIPAL ADMINISTRATOR’S OFFICE (page 25) EXTERNAL AND INTERNAL SERVICES

    A. Appointment sa Pambayang Tagapangasiwa – page 26 B. Pirma ng Pambayang Tagapangasiwa (Para sa mga Dokumento) – page 27

    MUNICIPAL LEGAL OFFICE (page 29) EXTERNAL AND INTERNAL SERVICES

    A. Pagkakaloob ng Serbisyong Ligal – page 30

    MUNICIPAL TREASURER’S OFFICE (page 32) EXTERNAL AND INTERNAL SERVICES

    A. Pagkuha ng tax community tax certificate (Cedula) – page 33

    B. Pagbabayad ng real property tax o buwis para sa mga ari-ariang di-natitinag (lupa, bahay, gusali at makinarya) – page 35

    C. Pagkuha ng real property tax clearance para sa mga ari-ariang di-natitinag

    (lupa, bahay, gusali at makinarya) – page 36 D. Pagbabayad ng iba pang tax , charges at regulatory fees – page 37

    E. Pagbabayad ng Police Clearance – page 39

  • 5

    F. Pagbabayad ng Philhealth Contribution – page 40 G. Pagbabayad ng Business Tax / Permit – page 41

    H. Pagbabayad ng Business Closure – page 42 I. Pagbabayad ng Traffic Violations – page 43

    J. Pagkuha ng Treasurer‟s Clearance – page 44 K. Pagkuha ng sertipikasyon nang hindi pagbabayad ng pamahalaang bayan sa

    kuryente at tubig ng mga pampublikong paaralang pang-elementarya sa baliwag

    – page 45 L. Pagkuha ng tseke – page 46

    M. Pagkuha ng sweldo – page 47 N. Pagdeposito ng koleksyon – page 48 O. Report of checked issued – page 49

    MUNICIPAL PLANNING AND DEVELOPMENT OFFICE (page 50) EXTERNAL SERVICES

    A. Issuance of locational clearance / Zoning permit – page 51

    MUNICIPAL BUDGET OFFICE (page 53) INTERNAL SERVICES

    A. Pagtatala ng mga gastusin sa Registry of Appropriations, Allotments and Obligations – page 54

    B. Pagrereview ng mga Barangay Annual Investment Program at Barangay Annual

    Budget – page 56

    MUNICIPAL ACCOUNTING OFFICE (page 58) INTERNAL SERVICES

    A. Pagproseso ng mga dokumento patungkol sa mga claims sa LGU – page 59 B. Pagbibbigay ng Accountant’s advice – page 61

    C. Pagbibigay ng Certificate of Final Tax Withheld (2306) at Creditable Tax Withheld (2307) – page 61

    D. Pagbibigay ng katunayan ng paghuhulog sa Philhealth at mga loans – page 62

    MUNICIPAL ENGINEERING OFFICE (page 63) EXTERNAL SERVICES

    A. Issuance of Building Permit – page 64 B. Issuance of Occupancy Permit – page 68

    C. Issuance of Certificate of Electrical Inspection – page 72 D. Issuance of Fencing Permit – page 75 E. Issuance of Demolition Permit – page 79

  • 6

    MUNICIPAL ASSESSOR’S OFFICE (page 82) EXTERNAL SERVICES

    A. Pagkuha ng Certified True Copy ng Tax Declaration – page 83 B. Pagkuha ng lumang Certified True Copy ng Tax Declaration (1980-2000) – page

    85 C. Pagkuha ng Certification of No Improvement (CNI) – page 86 D. Pagkuha ng Certification with Improvement – page 88

    E. Pagkuha ng Certification of Property Holdings – page 89 F. Pagkuha ng Certification of No Property Holdings – page 91

    G. Pagkuha ng Certification of No Property – page 93 H. Paglilipat o pagbabago ng may-ari – page 95 I. Paghahati (Subdivide); Pinag-isa (Consolidate) at Pinag-isa at saka Hinati

    (Consolidation/Subdivision) – page 97 J. Bagong Deklarasyon (New Declaration); Pagbabago ng Klasipikasyon

    (Reclassification); Muling Pagsusuri ng istraktura (Reassessment); Pag-aalis at Pagkakansela – page 100

    K. Bagong Deklarasyon (New Declaration); Pagbabago ng Klasipikasyon

    (Reclassification); Muling Pagsusuri ng Istraktura (Reassessment); Pag-aalis at Pagkakansela – page 103

    L. Pagtatama (Correction of Entry) – page 104

    MUNICIPAL HEALTH OFFICE (page 107) EXTERNAL AND INTERNAL SERVICES

    A. Pagkakaloob ng Medical Certificate – page 108 B. Pagkakaloob ng Health Certificates – page 109 C. Pagbibigay ng Sanitary Permit – page 111

    D. Pagkakaloob ng bakuna – page 112 E. Pagkakaloob ng Death Certificate- page 114

    F. Pagkakaloob ng Transfer Permit – page 115 G. Pagkakaloob ng Exhumation Permit – page 116 H. Pagkakaloob ng Anti-Rabies Vaccines – page 117

    I. Pagkakaloob ng Dental Health Services – page 118 J. Pagkakaloob ng Medical/Surgical Consultation – page 119

    K. Pagkakaloob ng Physical Therapy – page 121 L. Pagkakaloob ng “Diagnostics / Laboratory Examinations” (X-ray, eksaminasyon

    sa plema, ihi, dugo, HIV, Hepatitis B, Syphillis, swab test sa Covid 19) – page

    122

  • 7

    MUNICIPAL LOCAL CIVIL REGISTRY OFFICE (page 124) EXTERNAL SERVICES

    A. Pagpaparehistro ng birth certificate (Timely, Married) – page 125 B. Pagpaparehistro ng birth certificate (Timely, Not Married) – page 126 C. Pagpaparehistro ng birth certificate (Late) – page 128

    D. Pagpaparehistro ng kasal (Timely) – page 131 E. Pagpaparehistro ng kasal (Late) – page 132

    F. Pagproseso ng lisensya ng kasal – page 134 G. Pagproseso ng paglelehitimo (Legitimation) – page 137 H. Pagproseso ng R.A. 9255 o Affidavit to Use the Father’s Surname – page 139

    I. Pagbibigay ng Sertipikasyon ng Birth, Marriage at Death – page 141 J. Pagrerehistro ng Kamatayan (Timely) – page 144

    K. Pagrerehistro ng Kamatayan (Late) – page 146 L. Pagtatama ng maling tala sa rehistro ng kapanganakan, kasal at kamatayan

    (R.A. 9048/Correction of Clerical Error) – page 147

    M. Pagtatama ng maling tala sa rehistro ng kapanganakan, kasal at kamatayan (R.A. 9048/Correction of First Name) – page 151

    N. Pagtatama ng Kasarian at Petsa ng Kapanganakan (R.A. 10172) – page 154

    MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE (page 159)

    EXTERNAL SERVICES

    A. Pagkakaloob ng Travel Clearance Assessment Report – page 160

    B. Pagkakaloob ng Discernment Report – page 163 C. Tulong sa biktima ng pang-aabuso (R.A. 7610) – page 165

    D. Counseling at family dialogue – page 167 E. Pagkakaloob ng Sertipikasyon – page 170

    (Certificate of Indigency para sa Public Attorney‟s Office, Certificate of Guardianship,

    Community Mortage Plan and Solicitation Permit) F. Tulong sa biktima uri ng kalamidad, pandemia or epidemia – page 174

    G. Pagkuha ng Social Case Study Report (SCSR) – page 176 H. Pagkuha ng civil society organization ID‟s, purchase at commodity booklet atbp.

    – page 179

    I. Pagkuha ng Senior Citizen‟s ID – page 181 J. Pagkuha ng PWD ID – page 182

    K. Pagkuha ng Solo Parent‟s ID – page 183

    MUNICIPAL AGRICULTURE OFFICE (page 186) EXTERNAL SERVICES

    A. Libreng Binhi (Hybrid o Certified Seeds) – page 187

  • 8

    B. Libreng Buto o Punla ng Gulay – page 188 C. Rice Crop Manager (RCM) – Libreng rekomendasyon para sa pagpapalay –

    page 189 D. Soil Analysis – page 190

    E. Pagpapatala sa Registry System for basic sectors in Agriculture o RSBSA – page 191

    F. Libreng farm/animal insurance – page 193

    G. Libreng Bakuna sa Aso at pusa – page 194

    MUNICIPAL ECONOMIC ENTERPRISE MANAGEMENT OFFICE (page 196) EXTERNAL SERVICES

    A. Paghingi ng datos ukol sa mga negosyo – page 197 B. Aplikasyon para sa Investment Incentive Grant – page 197 C. Pagsali sa mga Trade Fair – page 200

    D. Pag-upa sa puwesto – page 201 E. Pagkuha ng vendor‟s permit/ID – page 202

    F. Pag-upa sa mga pampublikong parking area/delivery area – page 203 G. Pagpapalibing sa pampublikong sementeryo – page 204

    HUMAN RESOURCE MANAGEMENT OFFICE (page 206) INTERNAL SERVICES

    A. Aplikasyon sa loan – page 207

    B. Certificate of Employment (COE), Statement of Income and Deductions (payslip), Service Record – page 208

    C. Travel Order – page 210

    MUNICIPAL INFORMATION AND COMMUNICATION TECHNOLOGY OFFICE (page 212) INTERNAL SERVICES

    A. Internet Connectivity – page 213

    B. Repair and Maintenance of Hardware Materials – page 215 C. System and Application Support – page 216

    PUBLIC INFORMATION OFFICE (page 219) EXTERNAL AND INTERNAL SERVICES

    A. Pagkuha ng IEC materials/komento sa layout ng IEC materials/ media advisory

    at pag-anunsyo sa official facebook page at website. – page 220

  • 9

    NUTRITION OFFICE (page 223) EXTERNAL SERVICES

    A. Pagbibigay ng micronutrient supplements at feeding program supplies – page

    224 B. Nutrition Counselling – page 225

    POPULATION OFFICE (page - 226) EXTERNAL SERVICES

    A. Para sa mga mag-aapply sa pre-marriage orientation and counseling seminar at

    certificate – page 227

    ARCHIVES AND RECORDS OFFICE (page 229) EXTERNAL AND INTERNAL SERVICES

    A. Kahilingan para sa Certified True Copy – page 230 B. Pagdadala ng dokumento o liham (routing) – page 231

    C. Pagtanggap ng mga dokumento – page 232 D. Pagkuha ng sipi ng mga dokumento (retrieval) – page 233

    COMMUNITY AFFAIRS OFFICE (page 234) EXTERNAL SERVICES

    A. Assistance to Individuals in Crisis Situation (AICS) – page 235

    LOCAL SETTLEMENTS AND SHELTERING UNIT (page 243) EXTERNAL SERVICES

    A. Pagkuha o Pag-apply ng Pabahay – page 244

    GENERAL SERVICES OFFICE (page 250) EXTERNAL AND INTERNAL SERVICES

    A. Pagbili ng mga gamit – page 251 B. Pagbabayad ng utilities – page 254 C. Pagbabayad ng gasoline, atbp. – page 255

    D. Paagbili ng commonly used office supplies and materials at pagbibigay ng mga commonly used office supplies and materials sa iba‟t-ibang tanggapan – page

    258 E. Kaayusan at kalinisan ng Municipality of Baliwag – page 264 F. Pagbibigay ng logistical support – page 265

    G. Pagsasaayos ng mga opisyal na sasakyan – page 266

  • 10

    MUNICIPAL ENVIRONMENT AND NATURAL RESOURCES OFFICE (page 268) EXTERNAL SERVICES

    A. Certification (Environmental Inspection Clearance/ No Objection Clearance) – page 269

    B. Endorsement Letter (Tree cutting permit) – page 270

    BUSINESS PERMIT AND LICENSING OFFICE (page 271) EXTERNAL SERVICES

    A. Pagbibigay ng Business Permit – page 272

    MUNICIPAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE (page 275) EXTERNAL AND INTERNAL SERVICES

    A. Pagsaklolo sa mga naaksidente/nasalanta – page 276 B. Paglipat ng pasyente – page 278 C. Pagsasagawa ng mga training patungkol sa DRRM – page 280

    PUBLIC EMPLOYMENT SERVICE OFFICE (page 282) EXTERNAL SERVICES

    A. Referral and Placement – page 283 B. Recruitment Activity Schedule for Partner Companies – page 284

    SPORTS DEVELOPMENT OFFICE (page 287) EXTERNAL AND INTERNAL SERVICES

    A. Pagpapatala o pagpapa-iskedyul para sa Star Arena – page 288

    PUBLIC ASSITANCE AND COMPLAINT CENTER (page 290) EXTERNAL AND INTERNAL SERVICES

    A. Baliwag Hotline – page 291

    B. Baliwag Online Chat – page 292 C. Baliwag Lost and Found – page 294 D. Baliwag Command Center (CCTV) – page 295

    BALIWAG TRAFFIC MANAGEMENT OFFICE (page 298) EXTERNAL AND INTERNAL SERVICES

  • 11

    A. Motorcade/Traffic Assistance and Reservation for Glorietta Park/Heroes Park

    Usage – page 299 B. Traffic Violation Redemption page 300

    BALIWAG TRICYCLE FRANCHISING OFFICE (page 302) EXTERNAL SERVICES

    A. Pagkakaloob ng motorized tricycle operator‟s permit (MTOP)

    (Special Franchise for Service, Parking Pass) – page 303

    SLAUGHTERHOUSE (page 311) EXTERNAL SERVICES

    A. Pagpapakatay ng pagkaing hayop para sa tao. – page 312

    MUNICIPAL LIBRARY (page 314) EXTERNAL SERVICES

    A. Paggamit ng pasilidad at mga aklat – page 315 B. Pagkuha ng Library ID at Borrower‟s Card – page 317

    C. Panghihiram ng aklat na ilalabas sa pasilidad – page 318 D. Pagsasauli ng aklat – page 320 E. Panghihiram ng aklat sa Mobile Library – page 321

    F. Paggamit ng E-Resource/Tech4Ed Center – page 324

    MUNICIPAL MUSEUM (page 326) EXTERNAL SERVICES

    A. Pagbisita sa Museo – page 327 B. Espesyal na kahilingan sa pagbisita sa museo – page 329

    C. Video o Photo shoot sa Museo – page 330

    TOURISM OFFICE (page 333) EXTERNAL SERVICES

    A. Pagtulong sa DOT Accreditation – page 334 B. Panayam at pagsasaliksik – page 335

    C. Maitampok sa social media at website – page 337

  • 12

    OFFICE OF THE MUNICIPAL MAYOR

    External and Internal Services

  • 13

    A. PAGKUHA NG MAYOR’S CLEARANCE Tanggapan: MAYOR‟S OFFICE- EXECUTIVE STAFF

    Klasipikasyon: SIMPLE

    Klase ng transaksyon: GOVERNMENT TO CLIENT

    Sino ang maaaring

    kumuha:

    MGA APLIKANTE SA BALIWAG, BULACAN

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    1. Police Clearance

    2. Community Tax Certificate (Cedula)

    3. Health Card (Municipal Health Office)

    Ang Mayors Office- Executive Staff ay bukas,

    simula Lunes hanggang Huwebes, mula ika-7

    ng umaga hanggang ika-6 ng gabi. Walang

    noon time break.

    HAKBANG PARA SA

    KLIYENTE

    AKSYON NG AHENSYA BAYAD SA

    SERBISYO

    PANAHON

    NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Ipasa ang kailangang

    mga dokumento

    Pumunta sa Cashier

    at bayaran ang

    Mayor‟s Clearance

    Ipakita ang resibo at

    kuhanin ang Mayor‟s

    Clearance

    Suriin ang mga

    dokumentong ipinasa at

    i-encode ang mga

    impormasyon ng

    aplikante sa opisyal na

    dokumento (template) ng

    Mayor‟s Clearance

    Ibibigay ang Order of

    Payment

    Tanggapin ang bayad at

    magbigay ng official

    receipt

    Tignan kung tama ang

    resibo at ibigay ang

    Mayor‟s Clearance

    Wala

    Wala

    100

    1 minuto

    3 minuto

    2 minuto

    Admin Staff

    Municipal

    Treasurer‟s Office

    Staff

    Admin Staff

    TOTAL: 6 minut

    o

  • 14

    B. PAGKUHA NG CERTIFICATE OF NON-FILING OF INCOME TAX (ITR)

    Tanggapan: MAYOR‟S OFFICE- EXECUTIVE STAFF

    Klasipikasyon: SIMPLE

    Klase ng transaksyon: GOVERNMENT TO CLIENT

    Sino ang maaaring kumuha: MGA MAG-AARAL NA KUKUHA NG SCHOLARSHIP

    PROGRAM SA BALIWAG, BULACAN

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    1. Community Tax Certificate (Cedula)

    2. Barangay Indigency

    Ang Mayors Office- Executive Staff ay bukas,

    simula Lunes hanggang Huwebes, mula ika-7

    ng umaga hanggang ika-6 ng gabi. Walang

    noon time break.

    HAKBANG PARA

    SA KLIYENTE

    AKSYON NG AHENSYA BAYAD SA

    SERBISYO

    PANAHON

    NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Ipasa ang

    kailangang mga

    dokumento

    Suriin ang mga

    dokumentog ipinasa at

    i-encode ang mga

    impormasyon ng

    aplikante sa opisyal na

    dokumento (template)

    ng Certificate of Non-

    filing of ITR

    Ibigay ang Certificate of

    Non- filing of Income

    Tax

    Wala

    Wala

    3 minuto

    1 minuto

    Admin Staff

    Admin Staff

    TOTAL: 4 minuto

  • 15

    C. PAGKUHA NG CERTIFICATE OF UNEMPLOYMENT Tanggapan: MAYOR‟S OFFICE- EXECUTIVE STAFF

    Klasipikasyon: SIMPLE

    Klase ng transaksyon: GOVERNMENT TO CLIENT

    Sino ang maaaring kumuha: MGA MAG-AARAL NA KUKUHA NG SCHOLARSHIP

    PROGRAM SA BALIWAG, BULACAN

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    1. Community Tax Certificate (Cedula)

    2. Barangay Indigency

    Ang Mayors Office- Executive Staff ay bukas,

    simula Lunes hanggang Huwebes, mula ika-7

    ng umaga hanggang ika-6 ng gabi. Walang

    noon time break.

    HAKBANG PARA

    SA KLIYENTE

    AKSYON NG AHENSYA BAYAD SA

    SERBISYO

    PANAHON

    NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Ipasa ang kailangang mga dokumento

    Pumunta sa Cashier at bayaran ang Certificate of Unemployment

    Ipakita ang resibo at kuhanin ang Certificate of Unemployment

    Suriin ang mga dokumentog ipinasa at i-encode ang mga impormasyon ng aplikante sa opisyal na dokumento (template) ng Certificate of Unemployment

    Ibibigay ang Order of Payment

    Tanggapin ang bayad at magbigay ng official receipt

    Tignan kung tama ang resibo at ibigay ang Certificate of Unemployment

    Wala

    100

    Wala

    1 minuto

    3 minuto

    2 minuto

    Admin Staff

    Municipal Treasurer‟s Office Staff

    Admin Staff

    TOTAL: 5 minuto

  • 16

    D. IMBITASYON O APPOINTMENT SA PUNONGBAYAN Tanggapan: MAYOR‟S OFFICE- EXECUTIVE STAFF

    Klasipikasyon: COMPLEX

    Klase ng transaksyon: GOVERNMENT TO CLIENT

    Sino ang maaaring kumuha: PARA SA LAHAT

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    Pormal na imbitasyon

    Abiso sa Pamamagitan ng tawag, text, email,

    o pakikipag-usap

    Ang Mayors Office- Executive Staff ay bukas,

    simula Lunes hanggang Huwebes, mula ika-7

    ng umaga hanggang ika-6 ng gabi. Walang

    noon time break.

    HAKBANG PARA

    SA KLIYENTE

    AKSYON NG AHENSYA BAYAD SA

    SERBISYO

    PANAHON

    NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Ipasa ang

    imbitasyon

    I-receive at suriin ang

    imbitasyong ipinasa/

    natangggap.

    Magbigay ng contact

    person at number para

    sa kumpirmasyon at iba

    pang detalye

    I-encode ang mga

    impormasyon sa

    database ng Schedule

    and Appointments

    Wala

    Wala

    Wala

    2 minuto

    1 minuto

    2 minuto

    Admin Staff/ Chief

    of Staff

    Admin Staff

    Admin Staff

    TOTAL: 5 minuto

  • 17

    E. PAGHINGI NG ASSISTANCE/SUPPORT SA PUNONGBAYAN

    Tanggapan: MAYOR‟S OFFICE- EXECUTIVE STAFF

    Klasipikasyon: SIMPLE

    Klase ng transaksyon: GOVERNMENT TO CLIENT

    Sino ang maaaring kumuha: PARA SA LAHAT

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    Liham Kahilingan

    Note: Kung ito ay social service, kailangang

    ihanda ang mga kinakailangang dokumento

    na natukoy ng MSWDO o CBAO

    Ang Mayors Office- Executive Staff ay bukas,

    simula Lunes hanggang Huwebes, mula ika-7 ng

    umaga hanggang ika-6 ng gabi. Walang noon

    time break.

    HAKBANG PARA SA

    KLIYENTE

    AKSYON NG

    AHENSYA

    BAYAD SA

    SERBISYO

    PANAHON NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Personal na magtungo sa

    Tanggapan ng

    Punongbayan upang

    personal na maidulog ang

    kahilingan.

    Mag-intay sa itinakdang

    lugar para sa abiso ng staff

    para makausap ang

    Punongbayan o kung sino

    mang opisyal na kinatawan

    ng Punongbayan.

    Tanggapin ang assistance

    kung financial, o makinig sa

    tugon na ihahatid ng sino

    mang opisyal na kinatawan

    ng Punongbayan.

    I-receive at

    suriin ang

    liham

    kahilingang

    ipinasa .

    Ipagbigay

    alam sa

    Punongbayan

    o sa pinuno na

    itinalaga ng

    Punongbayan.

    Ipagbigay

    alam ang

    tugon ng

    Punongbayan

    o itinalaga

    niya.

    Wala

    Wala

    Wala

    3 minuto

    5 minuto- 1

    oras (depende

    kung walk-in o

    may

    appointment)

    5 minuto

    hanggang 3-

    araw

    Admin Staff/

    Secretary

    Admin Staff

    Admin Staff

  • 18

    TOTAL: 13 minuto - 3

    araw

    F. PIRMA NG PUNONGBAYAN Tanggapan: MAYOR‟S OFFICE- EXECUTIVE STAFF

    Klasipikasyon: SIMPLE

    Klase ng transaksyon: GOVERNMENT TO GOVERNMENT

    Sino ang maaaring

    kumuha:

    PARA SA MGA TANGGAPAN SA PAMAHALAANG BAYAN NG

    BALIWAG

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    Dokumentong pipirmahan

    Ang Mayors Office- Executive Staff ay bukas,

    simula Lunes hanggang Huwebes, mula ika-7

    ng umaga hanggang ika-6 ng gabi. Walang

    noon time break.

    HAKBANG PARA SA

    KLIYENTE

    AKSYON NG AHENSYA BAYAD SA

    SERBISYO

    PANAHON

    NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Dalhin sa Tanggapan ng Punongbayan ang mga dokumentong pipirmahan matapos itong malagyan ng initials ng Municipal Administrator.

    Tanggapin ang

    pirmadong

    dokumento.

    Suriin ang dokumentong

    pipirmahan at i-receive

    ang dokumento.

    Lagyan ng “RUSH” kung may sense of urgency ang dokumentong kailangang pirmahan.

    Pagpapirma sa Punongbayan

    Itawag o ipareceive ang

    mga pirmadong

    dokumento

    Wala

    Wala

    Wala

    Wala

    1 minuto

    1 minuto

    1-3 araw

    3- 5 minuto

    Admin Staff/

    Secretary

    Admin Staff

    Executive

    Assistant II

    Admin Staff/

    Messenger

    TOTAL: 1-3 araw

  • 19

    SANGGUNIANG BAYAN

    External and Internal Services

  • 20

    A. ACCREDITAION OF NON-GOVERNMENTAL

    ORGANIZATIONS (NGOs) AND PEOPLE’S ORGANIZATIONS Office or Division: OFFICE OF THE VICE MAYOR/SANGGUNIANG BAYAN

    Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT

    Who may avail: ANY PERSON, DEPARTMENTS AND OFFICES

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    1. Duly accomplish Application Form

    2. Board Resolutions signifying intention for

    Accreditation

    3. Certificate of Accreditation (SEC, DOLE,

    etc.)

    4. List of Current Officers and Members

    5. Annual Accomplish Report

    6. Financial Statement

    7. Profile indicating the purposes and

    objectives of the organization

    8. Copy of the minutes of the meeting of the

    organization

    9. Copy of Constitution and By-laws

    The Office of the Sangguniang Bayan

    Legislative/Secretariat is open every

    Monday to Friday. The telephone no. is

    766-7524.

    CLIENT STEPS AGENCY

    ACTIONS

    FEES TO BE

    PAID

    PROCESSING

    TIME

    PERSON

    RESPONSIBLE

    1. Inquire for

    Accreditation of

    Organization

    Explain to the client the

    requirements and give

    application form

    None 3-5 Minutes

    Record Officer 1

    SB-Secretariat

    2. Submission of

    Application and

    Requirements

    Receive application and

    check the requirements

    None 3-5 Minutes

    SB-Secretariat

    3. Processing

    Accreditation

    3.1.Upon instruction of

    the Committee on

    Rules, include in

    the Calendar of

    Business

    None Depends upon the

    schedule of session

    and its approval

    SB Secretary

    Stenographer

    4. Preparing

    Accreditation

    Papers

    4.1. Prepare the

    Certificate or

    Resolution of

    Accreditation

    None After approval SB Secretary and

    Staff

    5. Issuance of

    Accreditation

    5.1. Issue Certificate or

    Resolution of

    Accreditation

    None 2-5 Minutes SB Secretariat

  • 21

    B. ISSUANCE OF PHOTOCOPY/TRUE COPY OF SANGGUNIANG

    BAYAN DOCUMENTS Office or Division: OFFICE OF THE VICE MAYOR/SANGGUNIANG BAYAN

    Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT

    Who may avail: ANY PERSON, DEPARTMENTS AND OFFICES

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    1. Written Request

    1.1. Name

    1.2. Address

    1.3. Number of Copies

    1.4. Purpose

    The Office of the Sangguniang Bayan

    Legislative/Secretariat is open every Monday

    to Friday. The telephone no. is 766-7524.

    CLIENT STEPS AGENCY

    ACTIONS

    FEES TO BE

    PAID

    PROCESSING

    TIME

    PERSON

    RESPONSIBLE

    1. Request for

    Sangguniang Bayan

    Documents

    1.1. Search for the

    requested

    documents

    None

    3-5 Minutes Record Officer 1

    Stenographer

    SB-Secretariat

    2. Releasing of

    Requested

    Documents

    2.1. Release the

    Documents

    None

    1-2 Minutes

    Record Officer 1

    Stenographer

    C.BARANGAY ORDINANCES AND RESOLUTIONS

    Office or Division: OFFICE OF THE VICE MAYOR/SANGGUNIANG BAYAN

    Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT

    Who may avail: ANY PERSON, DEPARTMENTS AND OFFICES

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    1. Copy of Barangay Ordinances or Resolution

    2. Supporting Documents (if any)

    The Office of the Sangguniang Bayan

    Legislative/Secretariat is open every Monday

    to Friday. The telephone no. is 766-7524.

    CLIENT STEPS AGENCY

    ACTIONS

    FEES TO BE

    PAID

    PROCESSING

    TIME

    PERSON

    RESPONSIBLE

  • 22

    1. Request for the

    Approval of

    Ordinances

    and Resolutions

    1.1. Receive,

    validate and

    endorse to SB

    Secretary for

    Calendar

    None

    3-5 Minutes

    Record Officer 1

    Stenographer

    2. Prepare

    Resolution/

    Ordinance for

    Agenda

    2.1. Upon

    instruction of

    Committee

    Chair onRules,

    record the

    same for

    inclusion in the

    agenda

    None

    SB Secretariat

    SB Secretary and Staff

    3. Review,

    Deliberation

    and Approval

    3.1. For review and

    deliberation of

    SB During The

    Session

    None 1-3 Sessions of the

    Sangguniang

    Bayan

    SB Members and

    Secretariat

    3.2. If the

    ordinance or

    resolution is

    approved,

    prepare the

    documents to

    be signed by

    Presiding

    Officer and SB

    Secretary, SB

    Members and

    the Mayor

    None 1-3 Sessions of the

    Sangguniang

    Bayan

    SB Secretariat

    3.3. If disapproved

    or lack of

    requirements,

    notify or return

    the measure to

    the Punong

    Barangay or

    other

    concerned.

    1-3 Sessions of the

    Sangguniang

    Bayan

    SB Secretariat

    Stenographer

    SB Secretary and Staff

  • 23

    4. Issuance of

    Ordinance/

    Resolution

    4.1. Forward the

    documents to

    concerned

    person and

    gency.

    None 2-5 Minutes

    SB Secretariat

    D. ISSUANCE OF CERTIFICATION AND ENDORSEMENT

    Office or Division: OFFICE OF THE VICE MAYOR/SANGGUNIANG BAYAN

    Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT

    Who may avail: ANY PERSON, DEPARTMENTS AND OFFICES

    CHECKLIST OF REQUIREMENTS

    WHERE TO SECURE

    None The Office of the Sangguniang Bayan

    Legislative/Secretariat is open every Monday

    to Friday. The telephone no. is 766-7524.

    CLIENT STEPS AGENCY

    ACTIONS

    FEES TO BE

    PAID

    PROCESSING

    TIME

    PERSON

    RESPONSIBLE

    1. Request for

    Certification and

    Endorsement

    1.1. Listen to

    inquiry and

    refer to the

    concerned

    person.

    None

    1 Minute or less

    Stenographer

    SB Secretary and

    Staffs

    2. Prepare

    Certificate and

    Endorsement

    3. Release of

    Requested

    Document/s

    2.1. Prepare the

    Certificate or

    Endorsement

    Release the

    documents

    None

    1 Minute or less

    SB Secretary and

    Staffs

  • 24

    E. COMPLAINTS AND FEEDBACK

    Office or Division: OFFICE OF THE VICE MAYOR/SANGGUNIANG BAYAN

    Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT

    Who may avail: ANY PERSON, DEPARTMENTS AND OFFICES

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    None

    Sangguniang Bayan Secretariat

    CLIENT STEPS AGENCY

    ACTIONS

    FEES TO BE

    PAID

    PROCESSING

    TIME

    PERSON

    RESPONSIBLE

    1. Submitting

    Letter of

    Complaint

    1.1. Listen ask and

    help the

    clients in their

    problem/

    concern and

    refer to

    appropriate

    person.

    None

    2 Minutes or less

    Stenographer

    SB Secretary and

    Staffs

    SB Secretariat

  • 25

    MUNICIPAL ADMINISTRATOR’S OFFICE

    External and Internal Services

  • 26

    A. APPOINMENT SA PAMBAYANG TAGAPANGASIWA Ang appointment sa Pambayang Tagapangasiwa ay ibinibigay sa mga

    indibidwal o grupo na nais makausap ang Pambayang Tagapangasiwa.

    Tanggapan: MUNICIPAL ADMINISRATOR‟S OFFICE

    Klasipikasyon: SIMPLE

    Klase ng transaksyon: GOVERNMENT TO CLIENT

    Sino ang maaaring kumuha: PARA SA LAHAT

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    - Abiso sa pamamagitan ng tawag, text, email o pakikipag-usap.

    Pumunta lamang sa Tanggapan ng Pambayang

    Tagapangasiwa at sabihin ang pakay ng

    pagpapa-appointment.

    HAKBANG PARA SA

    KLIYENTE

    AKSYON NG

    AHENSYA

    BAYAD SA

    SERBISYO

    PANAHON

    NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Makipag-usap sa

    Administrative Staff para sa

    appointment (walk-in o

    tawag/text/email).

    Magbigay ng contact

    person at number para sa

    kumpirmasyon at iba pang

    detalye.

    Tanggapin ang

    mensahe o

    dokumento.

    Isulat sa

    logbook o

    tatakan ng

    “received” ang

    natanggap na

    dokumento at

    abisuhan na

    tatawagan

    para sa

    feedback.

    Wala

    Wala

    5 minuto

    5 minuto

    Administrative

    Assistant (MA’s

    Office)

    Administrative

    Assistant (MA’s

    Office)

    TOTAL: 10 inuto

  • 27

    B. PIRMA NG PAMBAYANG TAGAPANGASIWA (INTERNAL DOCUMENTS)

    Ang Pambayang Tagapangasiwa ay pumipirma at naglalagay ng initials sa

    mga sumusunod na dokumento: Memorandum, Executive Orders,

    Vouchers, Payroll, Leave of Absence, Outgoing Communications, Business

    Permit, Franchise Permit, Appointment of Employees at iba pang opisyal

    na dokumento.

    Tanggapan: MUNICIPAL ADMINISRATOR‟S OFFICE

    Klasipikasyon: SIMPLE

    Klase ng transaksyon: GOVERNMENT TO GOVERNMENT

    Sino ang maaaring kumuha: LAHAT NG TANGGAPAN NG PAMAHALAANG BAYAN NG

    BALIWAG

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    - Dokumentong pipirmahan. Pumunta lamang sa Tanggapan ng Pambayang

    Tagapangasiwa at ibigay ang mga

    papapirmahan na dokumento.

    HAKBANG PARA SA

    KLIYENTE

    AKSYON NG

    AHENSYA

    BAYAD SA

    SERBISYO

    PANAHON

    NA

    GUGUGULIN

    RESPONSABLENG

    TAO

    Dalhin sa Tanggapan ng

    Pambayang

    Tagapangasiwa ang mga

    dokumentong pipirmahan.

    Paalala: Siguruhin na

    kumpleto ang mga

    attachment at tama ang

    mga pangalan at amount

    sa dokumento.

    Lagyan ng “RUSH” kung

    may sense of urgency ang

    dokumentong kailangang

    Suriin ang mga

    dokumentong

    papapirmahan.

    Papirmahan sa

    Pambayang

    Tagapangasiwa

    I-log sa

    Document

    Tracking

    System at

    Wala

    Wala

    Wala

    5 minuto

    2 Araw

    10 minuto

    Administrative

    Assistant (MA’s

    Office)

    Administrative

    Assistant (MA’s

    Office)

    Administrative

  • 28

    pirmahan irelease ang

    dokumento.

    Assistant (MA’s

    Office)

    TOTAL: 2 araw at 15

    minuto

  • 29

    MUNICIPAL LEGAL OFFICE

    External and Internal Services

  • 30

    A. PAGKAKALOOB NG SERBISYONG LIGAL

    Ang Municipal Legal Office ay tumatanggap ng mga sumusunod na frontline services

    1. Pagbibigay ng legal na opinyon;

    2. Pagpapayo sa mga katanungang may kinalaman sa batas;

    3. Pag-draft at pag-iissue ng iba‟tibang legal na dokumento gaya ng affidavits,

    deeds, contracts, memorandum of agreement.

    4. Legal na representasyon sa mga walang kakayahang kumuha ng serbisyo ng

    abogado.

    Tanggapan LEGAL OFFICE Klasipikasyon Simple/Complex Klase ng Transaksyon: GOVERNMENT TO GOVERNMENT Sino angmaaaring mag-avail: Municipal Mayor at mga Kawani ng Municipio MGA KINAKAILANGANG

    DOKUMENTO

    SAAN MAAARING MAGPASA

    Para sa pagbibigay ng legal na opiniyon

    - Liham-kahilingan

    Para sa Pagdraft at pag-iissue ng ibat-ibang dokumento gaya ng affidavits, deeds, contracts,

    memorandum of agreement, atbp.

    - Supporting documents

    Isumite ang liham kahilingan at supporting

    documents sa Admin Assistant; o sa anumang division o departamento na humihingi ng kaukulang dokumento o opinion legal;

    HAKBANG

    PARA SA KLIYENTE

    AKSYON NG

    AHENSYA

    BAYAD SA

    SERBISYO

    PANAHON

    NA GUGUGULIN

    RESPONSABLENG

    TAO

    Isumite ang liham

    kahilingan sa Admin

    Assistant;

    Susuriin ng Admin Assistant

    ng mga supporting

    documents; Ang Municipal

    Legal Officer ay magsasaliksik at

    magd-draft ng kanyang legal na opinion;

    Wala 1 oras hanggang 3

    araw; depende sa uri at

    nilalaman ng dokumento o hinihinging

    opinion

    Admin Assistant, Municipal Legal

    Officer

  • 31

    Paghingi ng payo sa mga katanungan

    may kinalaman sa

    batas

    Sabihin ang layunin ng

    pagbisita sa Admin Assistant;

    Bumalik sa

    petsa ng appoinment

    Ang Admin Assistant ay magtatakda ng

    appointment sa libreng iskedyul

    ng Municipal Legal Officer,

    Wala 10 minuto hanggang kalahating

    oras

    Admin Assistant, Municipal Legal Officer

    Supporting documents

    Pag- draft at pag- iissue ng

    iba‟t ibang legal na dokumento gaya ng

    affidavits, deeds,

    contracts, memorandum of agreement,

    atbp.

    Wala

    1 oras hanggang 1

    araw;

    Admin Assistant, Municipal Legal

    Officer

  • 32

    MUNICIPAL TREASURY OFFICE

    External and Internal Services

  • 33

    A. PAGKUHA NG COMMUNITY TAX CERTIFICATE (CEDULA)

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: Para SaIndibidwal: Ang mga mamamayang naninirahan sa Pilipinas na

    may edad 18 pataas lamang ang maaaaring makakuha.

    Para Sa Corporation: Lahat ng rehistradong korporasyon sa Baliwag

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Para Sa Indibidwal:

    Fully Accomplished Request Slip

    Para sa Corporation :

    New Application :

    Securities and Exchange

    Commission Articles of

    Incorporation

    Renewal: Notaryadong

    Kabuuang Kita ng

    kumpaya nang

    nakaraang taon

    Municipal Treasurer‟s Office

    LUNES - BIYERNES

    8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    Individual:

    Kumuha ng Numero

    (Queing System) at

    Request Slip sa

    nakatalagang Officer of

    the day sa Information‟s

    Desk . Isulat ang

    kumpletong detalye sa

    Request Slip at hintaying tawagin ang numero

    Iprisinta ang nasagutang

    dokument sa nakatalagang empleyado

    Tumawag ng numero ayon sa Queing System

    Wala

    1 minuto

    Officer of the day

  • 34

    Ibigay ang kaukulang bayad

    Tanggapin ang

    isinumiteng

    dokumento upang

    upang matuos ang

    karampatang

    bayarin at gawan ng

    CEDULA

    Tanggapin ang

    bayad at ibigay ang

    CEDULA pa-

    pirmahan at

    palagyan ng thumb

    mark

    Para sa

    Indibidwal :

    Basic Tax: P 5.00

    ●P1.00 kada

    P1,000.00 base

    sa

    kabuuang kita

    ng

    nakaraang taon

    ● Maximum:

    P5,000.00

    Para sa

    Korporasyon:

    ●Basic Tax: P

    500.00

    ●P2.00 kada

    P5,000.00

    base sa

    Gross

    Receipts

    ●P2.00 kada

    P5,000.00 ng

    Assessed Value

    ng Real

    Property na

    nakapangalan sa

    kumpanya

    ●Maximum:

    P10,000.00

    5 minuto matapos iprisinta kaukulang dokumento

    Revenue Collection

    Officer I

    Window 3

    Admin. Aide III

    Window 4

    Paalala :

    Maari ring kumuha ng Cedula sa nakatalgang Kolektor sa

    Tanggapan ng PNP

    Revenue Collection

    Officer I

    Window 3

    Paalala :

    Maari ring kumuha

    ng Cedula pasa

    Korporasyon sa

    Kolektor na

    nakatalaga sa

    Baliwag Business

    Center

  • 35

    B.PAGBABAYAD NG REAL PROPERTY TAX O BUWIS PARA SA MGA ARI-ARIANG DI-NATITINAG (LUPA, BAHAY, GUSALI AT MAKINARYA)

    PAALALA: Ang

    hindi

    pagbabayad

    bago ang ika- 28

    ng Pebrero ay

    lalapatan ng

    24% interes sa

    kabuuang

    halaga ng

    bayarin ayon sa

    isinasaad sa Art.

    VI Sec. 161 ng

    LGU Code of

    1991 o RA 7160.

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: MGA NAGMAMAY-ARI NG LUPA, BAHAY, GUSALI AT MAKINARYA SA

    BAYAN NG BALIWAG

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Alinman sa mga sumusunod:

    Kopya ng Tax Declaration o OHA

    galling sa Assessor‟s Office

    Kopya ng Titulo,

    Latest Official Receipt Paalala :Ang Municipal Treasurer‟s Office ay tatanggap lamang ng Manager‟s Check na may eksaktong halaga ayon sa kabuuang bayarin. Ang “Personal Checks” ay maaring tanggapin subalit i-issuehan lamang ng Akcnowledgement Receipt na maaring isauli kapalit ng OR (form 56) pagkalipas ng 3 working days o clearing period

    Municipal Treasurer‟s Office

    LUNES - BIYERNES

    8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    Kumuha ng Numero Tumawag ng 1 minuto

  • 36

    C.PAGKUHA NG REAL PROPERTY TAX CLEARANCE PARA SA MGA ARI-ARIANG DI-NATITINAG (LUPA, BAHAY, GUSALI AT MAKINARYA)

    (Queing System) sa

    nakatalagang Officer of

    the day sa Information‟s

    Desk at intaying tawagin ang numero

    Iprisinta ang mga kailangang

    Dokumento sa Land

    Tax Assesment Section

    Iprisinta ang ORDER

    OF PAYMENT sa Cash

    Section ng Municipal

    Treasurer‟s Office at

    bayaran ang kaukulang buwis

    numero base sa queing system Tanggapin ang

    dokumento at tuusin

    ang kaukulang

    bayarin at ibigay

    ang ORDER OF

    PAYMENT

    Tanggapin ang

    bayad at issuehan

    ng kaukulang resibo

    Ang babayaran ay naaayon sa pagkakatuos sa REAL PROPERTY TAX INFORMATION SYSTE

    5 minuto 3 minutopagka

    tanggap ng dokumento (per property) para sa Computerized Receipt

    Officer of the day

    Revenue Collection

    Clerk I

    Admin. Aide I

    Admin. Aide I

    Windows 1,2 & 3

    Revenue Collection

    Clerk III

    Revenue Clerk I

    Window 6 at 7

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: MGA NAGMAMAY-ARI NG LUPA, BAHAY, GUSALI AT MAKINARYA SA

    BAYAN NG BALIWAG CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Latest Official Tax Receipt

    Cedula

    LAND TAX ASSESSMENT SECTION NG MUNICIPAL TREASURER‟S OFFICE

    LUNES - BIYERNES

    8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

  • 37

    D.PAGBABAYAD NG IBA PANG TAX , CHARGES AT REGULATORY

    FEES

    Nature of Fee/Tax Amount Charged

    Burial Fee P 100.00

    Civil Registrar Fee Ibabase sa pagkaka assess ng Local Civil

    Registrar

    Cemetery Fee Ibabase sa pagkaka assess ng Local Civil

    Registrar

    Facilities Fee- Baliwag Star Arena Rental etc. Ibabase sa pagkaka assess ng Office of the

    Municipal Administrator

    Kumuha ng Numero

    (Queing System) sa

    nakatalagang Officer of

    the day sa Information’s Desk

    Iprisinta ang dokumento

    Magtungo sa Cash

    Section ng Municipal

    Treasurer’s Office upang magbayad

    1. Iprisinta ang resibo

    sa Land Tax Assessment Section

    Tumawag ng numero base sa queing system

    Beripipikahin ang

    mga dokumento at

    mag issue ng Order

    of Payment

    Tanggapin ang

    dokumento at

    kaukulang bayad

    Ibigay ang resibo

    Mag issue ng Tax

    Clearance at

    papirmahin sa

    receiving copy

    bilang katibayan ng

    pagtanggap

    P 100.00

    1 minuto

    2 minuto

    5 minuto

    Officer of the day

    Windows 1,2 & 3

    Admin. Aide IV

    Admin. Aide IV

    Revenue Collection

    Clerk I

    Windows 1,2,3 and

    9

  • 38

    Franchise Renewal

    Parking Pass

    Ibabase sa pagkaka assess ng Tricycle

    Franchise Office

    Health Fee – Health Certificate at Medical

    Certificate

    Ibabase sa pagkaka assess ng Municipal

    Health Office

    Mayor‟s Clearance Ibabase sa pagkaka assess ng Office of the

    Municipal Administrator at Mayor‟s Office

    Market Rental - Stalls Ibabase sa Billing Statement nagaling sa

    Market Office

    Zoning Permint

    LRF

    Ibabase sa pagkaka assess ng MPDO

    Building Permit

    Certificate of Electrical Inspection

    Ibabase sa pagkaka assess ng Municipal

    Engineer

    others Ibabase sa pagkaka assess ng kaukulang

    Departamento

  • 39

    E.PAGBABAYAD NG POLICE CLEARANCE Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail:

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Order of Payment mula sa Tanggapan ng Pulisya

    Tanggapan ng Pulisya

    LUNES - BIYERNES

    8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail:

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Order of Payment mula sa kaukulang Opisina

    Municipal Tresurer‟s Office LUNES - BIYERNES

    8:00 AM – 5:00 PM (NO NOON BREAK

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    Kumuha ng Numero

    (Queing System) sa

    nakatalagang Officer of

    the day sa Information‟s

    Desk at hintaying tawagin ang numero

    Iprisinta ang dokumento

    sa nakatalagang kolektor

    Ibigay ang bayad

    Tumawag ng

    numero ayon sa

    queing system

    Tanggapin at

    beripikahin ang

    dokumento

    Tanggapin ang

    bayad at issuehan

    ng kaukulang

    Resibo

    Ang

    babayaran ay

    naaayon sa

    pagkakatuos

    ng kaukulang

    Departamento

    o Opisina

    1 minuto

    3 minuto

    Officer of the day

    Revenue Collection

    Clerk I

    Windows 1,2,3 and

    9

  • 40

    Kumuha ng Numero

    (Queing System) sa

    nakatalagang Officer of

    the day sa Information‟s Desk

    Iprisinta ang dokumento

    sa nakatalagang

    kolektor

    Ibigay ang bayad

    Hintayin tawagin

    ang numero

    Tanggapin ang

    dokumento

    Tanggapin ang

    bayad at ibigay ang

    resibo

    Pang-Lokal :

    P100.00

    Pang-Abroad

    :P100.00

    Baril: P100.00

    3 minuto

    Officer of the day

    Admin. Aide I

    F. PAGBABAYAD NG PHILHEALTH CONTRIBUTION Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: PHILHEALTH MEMBERS

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Payment Slip Municipal Treasurer‟s Office

    LUNES – BIYERNES

    8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

  • 41

    Kumuha ng Numero

    (Queing System) sa

    nakatalagang Officer of

    the day sa Information‟s

    Desk at hintaying

    tawagin ang numero

    Iprisinta ang

    nasagutang

    dokumentosa nakatalagang kolektor.

    Ibigay ang bayad

    Tumawag ng

    numero ayon sa

    Queing System

    Tanggapin at beripikahin ang dokumento Tanggapin ang

    bayad at ibigayang

    resibo

    1 minuto

    .

    4 minuto

    Officer of the day

    Revenue Collection Clerk I

    Window 8

    G. PAGBABAYAD NG BUSINESS TAX/PERMIT

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: MGA INDIBIDWAL NA MAYROONG NEGOSYO SA BALIWAG

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Order of Payment mula sa Business Permit

    and Licensing Office

    BALIWAG BUSINESS CENTER Lunes – Biyernes 8:00am- 5:00pm

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

  • 42

    H. PAGBABAYAD NG BUSINESS CLOSURE

    Kumuha ng Numero

    (Queing System) sa

    nakatalagang Officer of

    the day sa Information‟s

    Desk at hintaying

    tawagin ang numero

    Iprisinta ang dokumento

    sa nakatalagang

    kolektor

    Ibigay ang kaukulang bayad

    Tumawag ng numero base sa queing system

    Beripikahin ang

    dokumento

    Tanggapin ang

    bayad at ibigay ang

    resibo

    Ang babayaran ay na-aayon sa pagkakatuos mula sa Business Permit and Licensing Office(BPLO)

    1 minuto

    5 minuto

    Officer of the day

    Admin. Aide IV Revenue Collection

    Clerk II

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: MGA INDIBIDWAL NA MAYROONG NEGOSYO NA NAG SARA SA

    BALIWAG CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Order of Payment mula sa Business Permit

    and Licensing Office

    BALIWAG BUSINESS CENTER Lunes – Biyernes 8:00am- 5:00pm

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

  • 43

    I. PAGBABAYAD NG TRAFFIC VIOLATIONS

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: INDIBIDWAL NA LUMABAG SA BATAS TRAPIKO

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Traffic Citation Ticket

    Municipal Treasurer‟s Office

    LUNES - BIYERNES

    8:00 AM – 5:00 PM (NO NOON BREAK)

    Tanggapan ng BTMO

    SABADO - LINGGO

    8:00AM- 5:00 PM

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    Kumuha ng Numero

    (Queing System) sa

    nakatalagang Officer of

    the day sa Information‟s

    Desk at hintaying

    tawagin ang numero

    Iprisinta ang dokumento sa nakatalagang kolektor

    Ibigay ang kaukulang

    Tumawag ng numero base sa queing system

    Beripikahin ang

    dokumento

    Tanggapin ang

    bayad at ibigay

    ang resibo

    Ang babayaran ay na-aayon sa pagkakatuos mula sa Business Permit and Licensing Office(BPLO)

    5 minuto

    Officer of the day

    Admin. Aide IV

    Revenue Collection

    Clerk II

  • 44

    Kumuha ng Numero

    (Queing System) sa

    nakatalagang Officer of

    the day sa

    Information’s Desk at

    hintaying tawagan ang numero

    Iprisinta ang

    dokumento sa nakatalagang kolektor

    Ibigay ang bayad

    Magtungo sa

    Tanggapan ng BTMO

    upang kuhanin ang

    lisensya

    Tumawag ng

    numero ayon sa

    queing system

    Tanggapin at

    beripikahin and

    dokumento

    Tanggapin ang

    bayad at ibigay ang

    Resibo

    Ang babayaran

    ay naaayon sa

    paglabag na

    nakasaad sa

    likod ng TCT

    1 minuto

    3 minuto

    Officer of the day

    Revenue Collection Clerk 1

    Window 1

    Revenue Collection Clerk 1

    Window 9

    J. PAGKUHA NG TREASURER’S CLEARANCE Itoay isang sertipikasyon na ang isang empleyado ay walang pananagutang pinansyal sa Pamahalaang Bayan ng Baliwag.

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT Who may avail: MGA EMPLEYADO NG PAMAHALAANG BAYAN NG BALIWAG

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    - Sertipikasyon mula sa Accounting Office na ang empleyado ay walang unliquidated cash advance.

    Municipal Treasurer‟s Office

    LUNES - BIYERNES 8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

  • 45

    Iprisinta ang dokumento

    Tanggapin ang Treasurer’s Clearance

    Beripikahin ang

    dokumento at mag

    issue ng clearance

    Siguraduhing papirmahin sa receiving copy bilang patunay na natanggap ang clearance

    wala

    10 minuto

    Local Treasury Operations Officer

    I

    K. PAGKUHA NG SERTIPIKASYON NANG HINDI PAGBABAYAD NG PAMAHALAANG BAYAN SA KURYENTE AT TUBIG NG MGA PAMPUBLIKONG PAARALANG PANG-ELEMENTARYA SA BALIWAG

    Office or Division: MUNICIPAL TREASURER‟S OFFICE

    Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT

    Who may avail: MABABANG PAARALAN NA NASASAKUPAN NG PAMAHALAANG BAYAN NG

    BALIWAG

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    - Letter of Request mula sa Prinsipal ng Paaralan

    - Valid Id

    Municipal Treasurer‟s Office

    LUNES - BIYERNES 8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

  • 46

    Iprisinta ang dokumento

    Magbayad sa nakatalagang kolektor

    Iprisinta ang resibo sa nakatalagang empleyado

    Tanggapin at

    beripikahin ang

    dokumento at bigyan ng

    Order of Payment

    Tanggapin ang bayad at

    bigyan ng resibo

    Issue-han ng

    sertipikasyon at

    papirmahin sa receiving

    copy bilang patunay na

    natanggap ang

    sertipikasyon

    P 100.00

    3 minuto

    .

    3 minuto 5 minuto

    Admin. Aide IV

    Local Treasury Operations Officer I

    Local Treasury Operations Officer I

    L. PAGKUHA NG TSEKE Ito ay kabayaran para sa produkto o serbisyong ibinigay sa

    Pamahalaang Bayan.

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO CLIENT Who may avail: .MGA INDIBIDWAL O ESTBLISYIMENTO NA KUKUHA NG KABAYARAN PARA

    SA PRODUKTO O SERBISYONG IBINIGAY SA PAMAHALAANG BAYAN MGA INDIBIDWAL NA PINAGKALOOBAN NG FINANCIAL ASSISTANCE

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Identification Card (ID) Opisyal na Resibo

    Paalala :

    Makukuha lamang ang tseke ng taong nakapangalan dito. Sa pagkakataong hindi maaaaring kuhanin ng personal ang tseke, kailangan niyang gumawa ng authorization letter na nakasaad ang kanyang pangalan at ng taong kukuha ng kanyang tseke kalakip ang photo copy ng kanyang ID pati na nang kukuha.

    Municipal Treasurer‟s Office

    LUNES - BIYERNES 8:00 AM – 5:00 PM (NO NOON BREAK)

  • 47

    CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    Iprisinta ang mga dokumento

    Tanggapin ang tseke

    Beripikahin ang mga

    dokumento

    Papirmahin sa

    Disbursement Voucher

    at Check Registry

    bilang katibayan ng

    pagtanggap

    5 minuto Revenue Collection Clerk I

    M. PAGKUHA NG SWELDO Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO CLIENT Who may avail: Empleyado ng Pamahalaang Bayan ng Baliwag na hindi pa nai-issuehan ng ATM

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Identification Card

    Cedula Paalala :

    Tanging ang pangalang nakalagay lamang sa payroll ang maaaring kumuha ng sweldo.Sa pagkakataong hindi maaaaring kuhanin ng personal ng empleyado ang kanyang sweldo, kailangan mag prisinta ng authorization letter ang kanyang representative na may kalakip na photo copy ng kanilang mga ID.

    Municipal Treasurer‟s Office

    LUNES - BIYERNES 8:00 AM – 5:00 PM (NO NOON BREAK)

    CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

  • 48

    Ipirisintan ang mga dokumento

    Pumirma at ilagay ang

    numero ng cedula tanda ng pagkakatanggap ng sweldo

    Beripikahin ang dokumento at hanapin sa payroll ang pangalan ng empleyado Siguraduhing may tanda ng pagkakatanggap Ibigay ang sweldo

    5 minuto Windows 4 & 5

    Admin. Officer V

    Revenue Collection Clerk I

    N. PAG DEPOSITO NG KOLEKSYON Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE Type of Transaction: GOVERNMENT TO GOVERNMENT Who may avail: REVENUE COLLECTOR, ACCOUNTABLE OFFICERS AND LIQUIDATING

    OFFICER

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Report of Collection and Deposit

    Accountable Officer

    CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    Ipasa ang orihinal na kopya

    at I- remit ang koleksyon

    Beripikahin ang dokumento Bilangin ang ni-remit na koleksyon Gawan ng Deposit Slip I-deposito sa Bangko Siguraduhin na maka kuha ng kopya ng Validated Deposit Slip

    wala

    1 araw

  • 49

    O. REPORT OF CHECK ISSUED

    Office or Division: MUNICIPAL TREASURER‟S OFFICE Classification: SIMPLE

    Type of Transaction: GOVERNMENT TO GOVERNMENT Who may avail: ACCOUNTING OFFICE

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Paid Disbursement Voucher / Payroll

    Municipal Treasurer‟s Office

    CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    I-sumite ang mga orhinal na

    kopya at supporting

    documents

    Tanggapin ang mga dokumento Ihanda ang Report of Check Issued para sa mga bayarin nana-issuehan ng cheke Papirmahan sa Municipal Treasurer i-transmit ang mga dokumento sa Accounting Office

    wala

    1 – 2 araw depende sa dami ng na-issue na cheke

  • 50

    MUNICIPAL PLANNING AND DEVELOPMENT OFFICE

    External and Internal Services

  • 51

    A. ISSUANCE OF LOCATIONAL CLEARANCE/ ZONING

    PERMIT

    Locational Clearance/ Zoning Permit a clearance that allow the use of a

    certain land, business or projects in conformity with Zoning Land Use Plan

    & Zoning Ordinance.

    Office or Division: MUNICIPAL PLANNING DEVELOPMENT COORDINATOR (MPDC) Classification: COMPLEX Type of Transaction: GOVERNMENT TO BUSINESS Who may avail: BUSINESS OWNER‟S, DEVELOPER/ CONTRACTOR

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    FOR OWNERS Title (TCT) Blueprint of Locational Plan Bill of Materials/Capitalization Barangay Building Clearance Barangay Business Clearance/Resolution DTI/SEC (for new business only) Cedula FOR LESSEE Lease Contract Barangay Business Clearance/Resolution Vicinity Map DTI/SEC (for new business) Cedula

    CLIENT STEPS AGENCY ACTIONS

    FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    1. Submit Filled-up Form

    w/ complete requirements

    Receive and record application form and check requirements submitted

    None

    10 minutes

    Administrative Aide

    Schedule onsite inspection

    None 1 minute Zoning Administrator

  • 52

    2. Assist in the conduct of onsite inspection

    Conduct onsite inspection, evaluate, review and recommend request

    None

    95 minutes (1 hour and 35 minutes)

    Zoning

    Administrator/ Zoning Inspector

    Assess Locational Clearance Fee and issue order of payment

    None

    10 minutes

    Zoning

    Administrator

    3. Pay Corresponding fee at the MTO

    Accept payment and issue O.R.

    Per HLURB Approved Revised Schedule

    Fees Series of 2013

    3 minutes

    Revenue Collection

    Clerk 1

    4. Present O.R. and claim Locational Clearance/Zoning Permit

    Prepare Locational Clearance/Zoning Permit for approval & release

    None

    10 minutes

    Zoning

    Administrator/ Administrative Aide

    End of Transaction 2 hours and

    9 minutes excluding travel time

  • 53

    MUNICIPAL BUDGET OFFICE

    External and Internal Services

  • 54

    A. PAGTATALA NG MGA GASTUSIN SA REGISTRY OF

    APPROPRIATIONS, ALLOTMENTS AND OBLIGATIONS.

    Ang mga tanggapan sa pamahalaang bayan ay kailangang magproseso ng mga

    obligation request na naglalaman ng mga detalye ukol sa mga gastusin na kaakibat

    ng iba‟t-ibang programa.

    Tanggapan: MUNICIPAL BUDGET OFFICE

    Klasipikasyon: SIMPLE

    Klase ng Transaksyon: GOVERNMENT TO GOVERNMENT

    Sino ang maaring kumuha: MGA TANGGAPAN SA PAMAHALAANG BAYAN

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    Para sa mga utilities ng pamahalaang bayan:

    - Obligation Request (4 copies) - Purchase Request (4 copies)

    - Billing Statement (1 copy)

    Ang Tanggapan ng Taga-laan o Budget Office ang magtatala ng mga gastusin ng

    pamahalaang bayan. Ang tanggapan ay bukas mula ika-7 ng umaga hanggang ika-6 ng hapon.

    Para sa mga may programang gastusin:

    - Obligation Request (4 copies) - Purchase Request (4 copies) - Approved Program Proposal (1

    original, 1 photocopy)

    Para sa mga construction projects:

    - Obligation Request (4 copies) - Purchase Request (4 copies) - Approved Program of Works (2 original

    copies)

    Para sa mga financial assistance: - Obligation Request (4 copies)

    - Purchase Request (4 copies) - Letter of Request/ Certificate of

    Indigency (Approved by Mayor)

  • 55

    Para sa mga sweldo ng regular/ job order/

    contractual etc. - Obligation Request - Payroll mula sa HR

    - Contract of Appointment (Job Order) - Salary Computation (New Regular

    Employees)

    Para sa mga repair at maintenance ng

    iba‟t-ibang kagamitan: - Obligation Request (4 copies)

    - Purchase Request (4 copies) - Before and After pictures ng irerepair

    Para sa mga regular na gastusin:

    - Obligation Request (4 copies) - Purchase Request (4 copies)

    HAKBANG PARA SA KLIYENTE

    AKSYON NG AHENSYA BAYAD SA SERBISYO

    PANAHON NA

    GUGUGULIN

    RESPONSABLENG TAO

    Isumite ang mga dokumento para sa

    pagsusuri ng mga tauhan ng opisina.

    Tingnan kung ang

    nasabing gastusin ay nakapaloob sa Annual

    Investment Program (AIP) at Annual Budget

    WALA

    10 MINUTO

    Admin. Officer V, Admin. Asst II,

    Admin. Asst I, Admin. Aide II,

    Admin. Aide I

    Suriin ang mga dokumento at

    supporting documents.

    10 MINUTO

    Itala sa Registry of Appropriations,

    Allotments, and Obligations.

    10 MINUTO

    Pinal na pagsusuri at

    pagpirma ng Budget Officer.

    10 MINUTO Budget Officer

    Pagkuha ng mga kopya ng mga OR, PR

    at iba pang supporting docs.

    5 MINUTO Admin. Officer V,

    Admin. Asst II, Admin. Asst I,

    Admin. Aide II, Admin. Aide I

    Itala sa log book para

    sa pagpapareceive ng mga dokumento.

    5 MINUTO

    TOTAL 50 MINUTO

  • 56

    B. PAGREREVIEW NG BARANGAY ANNUAL INVESTMENT

    PROGRAM AT BARANGAY ANNUAL BUDGET

    Ang barangay ay kinakailangang magsumite ng kanilang Annual Investment Program

    at Annual Budget upang masuri at maitama ng Municipal Budget Officer ang kanilang

    taunang programa at gugugulin. Lahat ng barangay ay inaasahang tumalima sa mga

    circulars at iba‟t ibang batas na nakakasakop sa mga gastusin.

    Tanggapan: MUNICIPAL BUDGET OFFICE

    Klasipikasyon: COMPLEX

    Klase ng Transaksyon: GOVERNMENT TO GOVERNMENT

    Sino ang maaring kumuha: 27 BARANGAY NG PAMAHALAANG BAYAN

    MGA KINAKAILANGANG DOKUMENTO WHERE TO SECURE

    Para sa Brgy. Annual Investment Program (BAIP)

    - BDC Resolution - Sangg. Brgy. Resolution - AIP Forms

    - 10 Plans and Programs

    Para sa Brgy. Annual Budget

    - Sangg. Bry. Resolution - DILG-Approved GAD - Approved 5% Calamity Fund

    - Annual Procurement Plan - Brgy. Budget Preparation Forms

    Ang Tanggapan ng Taga-laan o Budget Office ang magrereview ng AIP at Annual Budget ng

    mga barangay. Ang tanggapan ay bukas mula ika-7 ng umaga hanggang ika-6 ng hapon.

    HAKBANG PARA SA KLIYENTE

    AKSYON NG AHENSYA

    BAYAD SA SERBISYO

    PANAHON NA

    GUGUGULIN

    RESPONSABLENG TAO

    Isumite ang mga

    dokumento para sa pagsusuri ng mga tauhan ng opisina.

    Suriin ang kawastuan ng programa na

    nakapaloob sa Brgy. Annual

    Investment Program (BAIP).

    WALA 2 ARAW

    Budget Officer, Admin. Asst. II

    Admin. Asst. I, at Admin. Aide IV

  • 57

    Tingnan kung ang

    mga sinumiteng plans/ programs

    ay nakapaloob sa BAIP.

    WALA 1 ARAW

    Suriin ang

    kawastuan ng mga object of

    expenditures na nakapaloob sa Brgy. Annual

    Budget. Siguruhin na nakaayon ito

    sa mga sinasabi ng circulars at batas na

    nakakasakop.

    WALA 2 ARAW

    Iendorso sa Sangguniang Bayan ang

    wastong BAIP at BAB para sa

    kanilang approval.

    WALA 10 MINUTO

    TOTAL 5 ARAW AT 10 MINUTO

  • 58

    MUNICIPAL ACCOUNTING OFFICE

    External and Internal Services

  • 59

    A. PAGPROSESO NG MGA DOKUMENTO PATUNGKOL SA MGA CLAIMS SA LGU Ang mga disbursement/payroll vouchers ay pinoproseso sa

    tanggapang ito na may lakip na kumpletong dokumento at katibayan at sinisigurong nailaan ayon sa layunin ng transaksyon bago maihanda ang tseke at mabayaran ang mga claims sa LGU.

    Tanggapan: TANGGAPAN NG TAGA-TUOS

    Klasipikasyon: SIMPLE

    Klase ng

    Transaksyon: GOVERNMENT TO GOVERNMENT / OTHER AGENCIES

    Sino ang maaring kumuha:

    Mga Kawani ng Pamahalaang Bayan

    MGA KINAKAILANGANG DOKUMENTO SAAN MAKAKUKUHA

    Nakatala sa Annex (listahan ng mga dokumento at katibayang kinakailangan alinsunod sa nakasaad sa Commission on Audit (COA) Circular no. 2012-001 at sa iba pang patnubay ng mga ahensya ng gobyernong may kinalaman)

    Tanggapan ng Taga-tuos

    o kaya ay pumunta sa website ng Komisyon ng Pagsusuri / COA.

    HAKBANG PARA SA KLIYENTE

    AKSYON NG AHENSYA

    BAYAD SA SERBISYO

    PANAHON NA GUGUGULIN

    RESPONSABLENG TAO

    1. Isumite ang Disbursement/Payroll Voucher lakip ang mga dokumento at katibayan

    1. Pagtanggap at pagnunumero ng mga Disbursement & Payroll Voucher

    Libre 5 minuto kada voucher

    Admin. Aide I

    2. Pagrerepaso ng mga Payroll at Disbursement Voucher ayon sa kakumpletuhan ng kalakip na dokumento at kasiguraduhan na nailaan ayon sa layunin ng transaksyon

    Libre Simple – 5 minuto kada voucher Medium – 15 minuto kada voucher Complex – 35 minuto kada voucher

    Disbursement Voucher – Accountant III, Accountant I, Admin. Aide VI Payroll Voucher – Accountant II, Admin. Assistant II

  • 60

    2.1. Pagbabalik ng mga disbursement at payroll voucher na may kakulangan na dokumentong isinumite alinsunod sa COA Circular 2012-001 sa mga opisinang may kinalaman upang i-comply ang anotasyong kalakip ng voucher

    Libre 10 minuto kada voucher

    Admin. Aide I

    3. Pagtutuos ng kaukulang withholding taxes (business tax at expanded withholding tax) kung naaangkop at paghahanda ng Journal Entry Voucher (JEV) para sa mga kumpletong disbursement at payroll voucher

    Libre Simple, Medium at Complex – 5 minuto kada voucher

    Disbursement Vouchers– Accountant III, Accountant I, Admin. Aide VI Payroll Vouchers – Accountant II,

    Admin. Assistant II

    4. Ipasa sa Municipal Accountant para sa huling pagsisiyasat at pagpirma ng mga narebisang disbursement at payroll vouchers na may kalakip na kumpletong dokumentasyon

    Libre 15 minuto kada voucher

    Municipal Accountant

    5. Pagtatala at pagdadala ng mga aprubadong disbursement at payroll vouchers sa Tanggapan ng Ingat - Yaman para sa paghahanda ng tseke

    Libre 5 minuto kada voucher

    Admin. Aide I

    Total Simple – 35 minuto kada voucher, Medium – 45 minuto kada voucher, Complex – 55 minuto (may karagdagang 10 minuto kung may balik)

  • 61

    B.PAGBIBIGAY NG ACCOUNTANT’S ADVICE Pagbibigay ng Accountant‟s Advice sa bawat tsekeng na – issue ng Tanggapan ng Ingat – Yaman upang mailabas ang nasabing pondo sa depository bank na kung saan naissue ang tseke.

    Tanggapan: TANGGAPAN NG TAGA-TUOS

    Klasipikasyon: SIMPLE

    Klase ng Transaksyon:

    GOVERNMENT TO GOVERNMENT

    Sino ang maaring kumuha:

    Tanggapan ng Ingat –Yaman

    MGA KINAKAILANGANG DOKUMENTO SAAN MAKAKUKUHA

    Vouchers/Tseke

    Tanggapan ng Ingat – Yaman

    HAKBANG PARA SA KLIYENTE

    AKSYON NG AHENSYA

    BAYAD SA SERBISYO

    PANAHON NA GUGUGULIN

    RESPONSABLENG TAO

    1. Isumite ang naiprosesong voucher na may kalakip na pirmadong tseke

    1. Pagtatala ng voucher/tseke sa Logbook

    Libre 8 minuto kada voucher/tseke

    Admin. Aide VI

    2. Paggawa ng Accountant’s Advice

    Libre 7 minuto kada tseke

    Admin. Assistant III, at

    MunicipalAccountant

    Total 15 inuto kada voucher/tseke

    C.PAGBIBIGAY NG CERTIFICATE OF FINAL TAX WITHHELD (2306) AT CREDITABLE TAX WITHHELD (2307)

    Pagbibigay ng Certificate of Final Tax Withheld (2306) at Creditable Tax Withheld (2307) sa mga suppliers bilang katunayan ng pagkakaltas ng kaukulang buwis sa binayarang transaksyon.

    Tanggapan: TANGGAPAN NG TAGA-TUOS

    Klasipikasyon: SIMPLE

    Klase ng

    Transaksyon: GOVERNMENT TO SUPPLIERS

  • 62

    Sino ang maaring kumuha:

    PAID SUPPLIERS WITH WITHHOLDING

    MGA KINAKAILANGANG DOKUMENTO SAAN MAKAKUKUHA

    Voucher na may kinaukulang kaltas

    Tanggapan ng Ingat –Yaman

    HAKBANG PARA SA KLIYENTE

    AKSYON NG AHENSYA

    BAYAD SA SERBISYO

    PANAHON NA GUGUGULIN

    RESPONSABLENG TAO

    1. Isumite ang Disbursement Voucher na may kaukulang kaltas

    1. Paggawa ng 2306 (VAT), 2307 (VAT & Non-VAT)

    Libre 15 minuto kada voucher

    Admin. Assistant III, Accountant II at Municipal Accountant

    Total 15 inuto kada Voucher

    D.PAGBIBIGAY NG KATUNAYAN NG PAGHUHULOG SA PHILHEALTH AT MGA LOANS

    Pagbibigay ng sertipikasyon bilang katunayan ng Pagkakaltas ng hulog sa Philhealth at Loans.

    Tanggapan: TANGGAPAN NG TAGA-TUOS

    Klasipikasyon: SIMPLE

    Klase ng

    Transaksyon: GOVERNMENT TO GOVERNMENT

    Sino ang maaring

    kumuha: Mga Kawani ng Pamahalaang Bayan

    MGA KINAKAILANGANG DOKUMENTO SAAN MAKAKUKUHA

    Request Form

    Tanggapan ng Tagatuos

    HAKBANG PARA SA KLIYENTE

    AKSYON NG AHENSYA

    BAYAD SA SERBISYO

    PANAHON NA GUGUGULIN

    RESPONSABLENG TAO

    1. Sagutan at isumite ang Request form

    1. Paggawa ng katunayan

    Libre 10 minuto kada kawani

    Admin. Assistant III at Municipal Accountant

    Total 10 Minuto kada kawani

  • 63

    MUNICIPAL ENGINEERING OFFICE

    External Services

  • 64

    A. ISSUANCE OF BUILDING PERMIT

    Section 301 of the National Building Code provides that any person, firm or

    corporation, agency or instrumentality of the government who will construct,

    alter, repair, use, occupy, convert, move or demolish any building or structure,

    or cause the same to be done is required to obtain a building permit first from

    the Office of the Building Official assigned in that place where the building

    or structure is located.

    A building permit is a document issued by the Building Official giving

    permission to an applicant to proceed construction of a building project upon

    approval of the building plans, specifications and other pertinent documents

    found conforming to the provisions of the National Building Code of the

    Philippines. In addition, permits supplementary to a building permit such as

    Ancillary and Accessory permits shall also be applied. These are the following:

    a) Electrical Permit; b) Mechanical Permit; c) Sanitary Permit; d) Plumbing

    Permit; e) Electronics Permit.

    Office or Division: Municipal Engineer’s Office

    Classification: Simple Type of

    Transaction: Government to Client

    Who may avail: General public, firm or corporations, agencies or instrumentalities

    of the government

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Application Forms

    Building Permit Form - 5 copies

    Municipal Engineer‟s Office

    Electrical Permit Form - 5 copies

    Sanitary Permit Form - 5 copies

    Mechanical Permit Form - 5 copies

    Electronics Permit Form - 5 copies

    Sanitary Permit Form - 5 copies

    Locational Clearance Form - 1 set Municipal Planning and Development Office

    Transfer Certificate of Title – 2 photocopies

    Owner

    If lot is not in the name of the applicant: Deed of Absolute Sale – 2 copies Award Notice and/or Lease Contract

    Deed of Assignment or Donation For Corporation:

    Corporate Secretary‟s Certification authorizing the signatory

  • 65

    Tax Declaration of Real Property- 2 photocopies

    Owner / Municipal Assessor‟s Office

    Updated Official Receipt of Real Property Tax

    – 2 photocopies Owner

    Barangay Building Clearance – 1 photocopy Owner

    Community Tax Certificate – 1 photocopy Owner

    Building Plans at minimum scale 1:100 (signed by the owner, signed & sealed by

    professionals) – 5 sets Geodetic Documents Architectural Plans

    Structural Plans Sanitary/Plumbing Plans

    Electrical Plans Mechanical Plans Fire Protection Plans

    Electronics Plans

    Design professionals hired by the Owner

    Cost Estimate/Bill of Material (signed by the owner, originally signed & sealed by

    professionals) – 3 copies

    Design professionals hired by the Owner

    Project Specifications (signed by the owner, originally signed & sealed by professionals) – 3 copies

    Design professionals hired by the Owner

    Structural Analysis/Computation for 2-storey

    and above (Originally signed & sealed by professional each page) – 1 copy

    Design professionals hired by the Owner

    Soil Boring Test for 3-storey and above

    (Originally signed & sealed by professional) – 1 copy

    Design professionals hired by the Owner

    Valid PRC IDs & current PTRs with dry seal

    and 3 specimen signatures of all involved professionals – 3 copies

    Design professionals hired by the Owner

    Softcopy of design plans on readable CD – 1 pc

    Design professionals hired by the Owner

    ***Nothing follows***

    CLIENT STEPS AGENCY ACTIONS

    FEES

    TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    1. Secure Building Permit, ancillary and accessory permit Application Forms & comply

    1. Issue building permit, ancillary and accessory permit application forms and checklist of

    None 3 minutes Admin Aide I

  • 66

    with requirements in the checklist. Application forms and checklist of requirements can also be downloaded from baliwag.gov.ph

    requirements and give appropriate instructions to client

    2. Send electronic file of the checklist, duly accomplished permit forms and documentary requirements (scanned or photos) to [email protected] for advance checking of completeness

    2. Review and check the completeness and compliance of submitted e-files and informed the applicant regarding the status and schedule of physical submission of requirements

    None 10 minutes

    Admin Aide I

    Engineer I

    3. Submit the complete documentary requirements fastened in a long white folder together with the blueprints inside a clear plastic expandable envelope.

    3. Receive the application with complete documentary requirements and issue claim stub to the applicant

    3.1 Allow one day to pass before opening/touching the documents for safety measures.

    3.2 Endorse application to the Municipal Planning and Development Office for Locational Clearance

    3.3 Assess and evaluate design plans and documents to prepare assessment of fees.

    3.4 Endorse three (3) sets of plan, specifications and bill of

    None

    As per PD 1096,

    Fire Code

    Fees and Zoning fees

    3 minutes

    3 minutes

    Admin Aide I

    Admin Aide I

    Engineer I

  • 67

    materials to Bureau of Fire Protection

    3.5 Inform the applicant regarding the status of application, assessment of fees and schedule of possible inspection of project site.

    As per PD 1096,

    Fire Code

    Fees and Zoning fees

    20 minutes

    10 minutes

    1 minute

    Municipal Engineer

    Admin Aide I

    Admin Aide I

    4. Coordinate with the Inspection Team

    4. Conduct an inspection of the project site None

    2 hours

    (Depend on locatilon)

    Inspection Team

    5. Secure locational clearance and Fire Safety Evaluation Clearance and if requires, clearances from other regulatory agencies. Pay corresponding fees.

    Refer to Municipal Planning and Development Office Citizen‟s Charter

    and

    Local Bureau of Fire Protection Citizen‟s Charter

    6. Submit clearances to Municipal Engineer‟s Office. Secure order of payment of building permit fees.

    6. Receive clearances and issue order of payment of building permit fees

    PD 1096 5 minutes Admin Aide I

    Engineer I

    7. Pay building permit fees at Municipal Treasurer‟s Office

    7. Receive payment and prepare official receipt (OR)

    PD 1096 5 minutes Revenue Collection

    Clerk

    8. Submit Official Receipt back to Municipal Engineer‟s Office

    8. Receives and photocopy Official Receipt

    8.1 Encodes the application to building permit records and

    None

    1 minutes

    5 minutes

    Admins Aide I

    Engineer I

  • 68

    B. ISSUANCE OF OCCUPANCY PERMIT

    The owner of the building or structure who is granted a building permit shall,

    upon completion of the building, apply for a Certificate of Occupancy from the

    Office of the Building Official.

    A Certificate of Occupancy shall be issued by the Building Official within 30

    days, if after inspection and submittal of a Certificate of Completion by the

    Architect or Civil Engineer in charge of the construction, it is found that the

    building/structure has complied with the provisions of the Building Code.

    A building/structure erected without a building permit may be issued a

    certificate of occupancy provided the owner will be made to comply with the

    requirements and specifications of the Building Code and other pertinent laws.

    issue building permit number

    8.2 Prepares the building permit, ancillary permits and building plans for signature of Municipal Engineer

    8.3 Final evaluation and approval by the Municipal Engineer

    None

    None

    15 minutes

    15 minutes

    Engineer I

    Municipal Engineer

    9. Received approved Building Permit, ancillary permits and approved plans

    9. Release owner‟s copy of permits and approved plans

    None

    2 minutes

    Admin Aide I

    TOTAL 3 hours and 38 mins.

    END OF TRANSACTION

    Office or Division: Municipal Engineer’s Office

    Classification: Simple Type of Transaction:

    Government to Client

    Who may avail: General public, firm or corporations, agencies or instrumentalities

    of the government

  • 69

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    1. Application Forms

    Certificate of Completion Form (singed by the owner, signed and sealed by

    Architect/Civil Engineer In-charge of construction) (NOTARIZED) - 3 copies

    Municipal Engineer‟s Office

    2. Legal Documents:

    For Corporation: Corporate Secretary‟s Certification authorizing the signatory (Notarized

    Original) 1- copy Owner

    Authorization letter and copy of government issued ID (if not the owner)

    3. Fire Safety

    Evaluation Clearance (FSEC) with Fire Safety Checklist – 1 photocopy

    Owner

    4. Building

    permit – 1 photocopy Owner

    5. Locational Clearance – 1 photocopy

    Owner

    6. Approved building plans – 2 sets white print OR

    As-built Plans (signed by the owner, signed

    & sealed by professionals) – 3 sets

    Owner

    7. Valid PRC IDs & current PTRs with dry seal and 3 specimen signatures of all involved

    professionals – 2 copies

    Design professionals hired by the Owner

    8. Construction Logbook

    Architect / Engineer In-charge of construction

    ***Nothing follows***

    CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

    PROCESSING TIME

    PERSON RESPONSIBLE

    2. Secure Certificate of Completion Form from Municipal Engineer‟s Office & comply with requirements in the checklist.

    10. Issue Certificate of Completion form and checklist of requirements and give appropriate instructions to client.

    None 3 minutes Admin Aide I

  • 70

    Application forms and checklist of requirements can also be downloaded from baliwag.gov.ph

    11. Send electronic file of the checklist, duly accomplished permit forms and documentary requirements (scanned or photos) to [email protected] for advance checking of completeness

    5. Review and check the completeness and compliance of submitted e-files and informed the applicant regarding the status and schedule of physical submission of requirements

    None 10 minutes

    Admin Aide I

    Engineer I

    12. Submit the complete documentary requirements fastened in a long white folder together with the blueprints inside a clear plastic expandable envelope.

    6. Receive the application with complete documentary requirements and issue claim stub to the applicant

    6.1 Allow one day to pass before opening/touching the documents for safety measures.

    6.2 Assess and evaluate approved/as-built plans and documents to prepare assessment of fees.

    6.3 Endorse the application to Bureau of Fire Protection

    6.4 Inform the applicant regarding the status of application, assessment of fees and

    As per PD 1096 and Fire

    Code Fees

    3 minutes

    Admin Aide I

  • 71

    schedule of possible inspection of project site.

    As per PD 1096 and Fire

    Code Fees

    20 minutes

    10 minutes

    1 minute

    Municipal Engineer

    Admin Aide I

    Admin Aide I

    13. Coordinate with the Inspection Team

    7. Conduct an inspection of the project site None

    2 hours

    (Depend on locatilon)

    Inspection Team

    14. Secure Fire Safety Inspection Certificate (FSIC) and if requires, clearances from other regulatory agencies. Pay corresponding fees.

    Refer to Local Bureau of Fire Protection Citizen‟s Charter

    15. Submit Fire Safety Inspection Certificate (FSIC) to Municipal Engineer‟s Office. Secure order of payment of building permit fees.

    10. Receive FSIC and issue order of payment of Occupancy permit fees

    PD 1096 5 minutes Admin Aide I

    Engineer I

    16. Pay occupancy permit fees at Municipal Treasurer‟s Office

    11. Receive payment and prepare official receipt (OR)

    PD 1096 5 minutes Revenue Collection

    Clerk

    17. Submit Official Receipt back to Municipal Engineer‟s Office

    12. Receives and photocopy Official Receipt

    12.1 Encodes the application to occupancy permit records and issue occupancy permit number

    12.2 Prepares the occupancy permit for signature of Municipal

    None

    None

    None

    1 minutes

    5 minutes

    15 minutes

    Admin Aide

    Engineer I

    Engineer I

  • 72

    C. ISSUANCE OF CERTIFICATE OF ELECTRICAL INSPECTION

    Electrical Permit and Certificate of Final Electrical Inspection are issued by

    the Office of the Building Official to applicants who wish to have new

    electrical connection or additional Kilowatt Hour Meter or to be reconnected

    with electricity after the Local Electric Utility Company has disconnected

    their service.

    Engineer

    12.3 Final evaluation and approval by the Municipal Engineer

    None

    15 minutes

    Municipal Engineer

    18. Received approved Occupancy Permit and approved plans(if applicable)

    13. Release owner‟s copy of permits and approved plans(if applicable)

    None

    2 minutes

    Admin Aide I

    TOTAL 3 hours and 35 mins.

    END OF TRANSACTION

    Office or Division: Municipal Engineer’s Office

    Classification: Simple Type of

    Transaction: Government to Client

    Who may avail: General public, firm or corporations, agencies or instrumentalities

    of the government

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE

    Application Forms

    Information sheet and Inspection Report

    Form – 1 copy Municipal Engineer‟s Office Electrical Permit Form (for electrical

    upgrade) signed and sealed by

    professionals – 5 copies

    Yellow Card from Local Utility Company (MERALCO)

    MERALCO

    Certificate of Occupancy (if applicable) – 1 photocopy

    Owner

    Electrical Plan (for electrical upgrade) originally signed and sealed by professionals – 2 sets

    O


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