MANAGING QUALITY

SPECIFICATION DETAIL Quality control versus a culture of

quality assurance

QUALITY

MANAGING QUALITY Quality is the ultimate test of a business organisation.Do customers have a positive experience?

Are the products reliable?

QUALITY CONTROL V

CULTURE OF QUALITY

Quality control – putting measures in place to check that the customer receives an acceptable level of quality.

Culture – ‘the way we do things round here’ in other words the accepted attitudes and practices of staff at a workplace.

Turn to p278-281.

TASK You need to evaluate which of these

methods YOU think is most effective Evaluate is a hard skill to do! You have to describe the positives and

negatives of BOTH methods. You then decide which you suggest is better

by using the evidence you have already written.

I think method A is better than method B because……

Even though method B has many positives, I feel that method A is better because….

WAYS TO ASSURE QUALITY TO CUSTOMERS Factory inspectors Feedback system Providing returns and warranties

TASK P282 Q1-6

Please answer in complete sentences

GCSE A-Z : MANAGING QUALITY A-Z GCSE Worksheets 56: Managing

quality