Date post: | 07-Jul-2015 |
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EMPOWER
INNOVATE…
TRANSFORM…
3 Must-Do Steps for IT to
Maintain Relevancy in a
Cloud World Presented By: Lisa Larson
VP of Enterprise Cloud Solutions
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About Me…
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Lisa Larson
Vice President
Enterprise Cloud Solutions
Rackspace Hosting
[email protected] www.rackspace.com
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The 3 Must Do Steps For IT
EMPOWER
INNOVATE
TRANSFORM
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Meet Steve Mills…
• Rackspace CIO
• He serves 5,000 Technically Savvy Rackers
• He is facing Exponential Company Growth
– Acquisitions
– On-boarding new employees
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Steve’s Chief IT Challenges
Demand for IT services
exceeds supply
The business expects near
instantaneous delivery
Recruiting and retaining talent is problematic
IT is capital intensive
Managing increasingly
complex environments is
difficult
Juggling Legacy and New App Development
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• BYOD
• Mobility
• DIY Cloud
“I DON’T CARE HOW…
I WANT IT NOW!”
CONSUMERIZATION of IT
Instant CPU… Instant Storage… Instant Provisioning…
Instant Gratification!
Rackers Provide Fanatical Support…
And, EXPECT Fanatical Support
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Rackers Began to Find Their Own Solutions
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Internal IT Department
Business
Unit
We need… SPEED,
AGILITY &
FLEXIBILITY
80% of our IT spend &
resources are devoted to
“keeping the lights on”
WE CAN’T HELP YOU
Service Provider
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Source: McLaughlin & Assoc, national online survey (per San Antonio Business Journal June 25, 2012),
conducted among 500 IT decision-makers, who work for businesses or organizations that use cloud computing.
43% of IT Decision Makers know they
have Shadow IT in their organization.
Business units are leveraging cloud
computing to help with work projects.
38% of IT Decision Makers said
the main reason is to save time
One in three said it was because internal
solutions were not available or because they did not
want to deal with the IT department.
Like Many IT Leaders… Steve Knew He had Shadow IT
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Steve Knew the Dangers of Shadow IT…
Unsanctioned Use
of Cloud
• Loss of Control/Governance
• Security Breaches
• Compliance Penalties
• Lost Revenue
• Brand Deterioration
• Loss of Business IP
Weakened Spending
Control
• Lack of Negotiated Terms
• Diminished Liabilities Control
• Misclassification of Spend
• Profit Erosion
• Spend Ignorance
• Vendor Contract Lock-in
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IT
Steve Had a Choice…
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Overwhelmed by demand
Struggling to meet
business needs
80% of time dedicated to
keeping lights on
BUs follow the shortest
and easiest path
BUs leverage Service
Provider to solve
business needs
CMO takes over IT
budget
IT no longer brings
value to the org
Organizational
downsizing ensues
The role of IT is no longer just project/architecture based.
IT Strategy must be built on adding business value!
IT Dept.
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Steve Needed to Adopt a New Way of Thinking
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Virtualization is a TECHNOLOGY …
Cloud Computing is a
BUSINESS MODEL
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Steve Needed to Find a Safe Way to
Leverage Shadow IT
Create New Procedures
BUILD A SERVICE CATALOG
Set guardrails for the business.
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Now Steve is Fueling the Innovation Engine
Cloud
First
Mindset
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IT
Steve is on the Path of Transforming
the Business of IT
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Overwhelmed by
demand
Struggling to meet
business needs
80% of time dedicated
to keeping lights on
Enable a service catalog through
a Service Provider
Empower a self-service
organization
Create an army of innovators
Free IT resources to focus on
business value
CIO becomes an Advisor to
the Business
IT working on game-
changing, strategic
initiatives
Demands of the Business
are met
IT Dept. Partner to the
Business
Adopting a Service
Provider Mentality
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• Empowers a self-service organization
• Spurs Innovation more projects into idea funnel
• Provides strong POC environments to vet CAPEX spend
• Frees IT Resources…
IT is now focused on where they provide business value … in the APPS
Shadow IT is Now Steve’s Best Friend
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The 3 Must Do Steps For IT
EMPOWER: IT AS A SERVICE
INNOVATE: CLOUD FIRST MINDSET
TRANSFORM: IT AS BUSINESS
ADVISORS
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IT Transformation Framework
IT
Evolution
Workshop
Application
Profiling
Workshop
Cloud
Readiness
Assessment
Design
Migration
Services
Solution
Online
Customer
Data Center
Strategize & Assess Design Migrate Implement
Support & Optimize
Step by step approach to adopting cloud
Governance Planning & Customer Maturity Evolution
POC
Pilot
Architecture
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Get SMART on Cloud
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“Our goal is to create the most
CLOUD SAVVY customers in the industry”
Recommended Rackspace Resources: • Cloud: Vision to Reality whitepaper
• Cloud: Economics whitepaper
• Take the Cloud Readiness Self Assessment
• Use cases: – Hybrid Hosting: Dominos Pizza and watch the video
– RackConnect™: VEVO and watch the video
– Private Cloud: Lighthouse1
– Advisory Services: Acquity Group
Recommended Industry Resources:
• The Big Switch, Nicholas Carr
• Cloudonomics: The Business Value of Cloud Computing, Joe Weinman
• Rackspace Cloud Tools Marketplace
• http://gigaom.com/
• www.gartner.com
• www.forrester.com
• www.idc.com
Rackspace Knowledge Center
JOIN US!
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RACKSPACE® HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218
US SALES: 1-800-961-2888 | US SUPPORT: 1-800-961-4454 | WWW.RACKSPACE.COM
RACKSPACE® HOSTING | © RACKSPACE US, INC. | RACKSPACE® AND FANATICAL SUPPORT® ARE SERVICE MARKS OF RACKSPACE US, INC. REGISTERED IN THE UNITED STATES AND OTHER COUNTRIES. | WWW.RACKSPACE.COM 19