Slide 1

3 Ways to Prevent Your Dental Practices From Losing New Patients

Good phone skills can bring more patients to your practices...

but bad skills can keep them out for good.

Improving phone skills can help prevent your practices from losing patients they worked hard to get.

Follow these 3 simple steps for bringing in and keeping your new patients.

1: Answer the Phone

On average, dental offices only answer about 67% of calls.

And only 74% actually connect to a qualified agent.

Assign someone in the office to be the Phone Master.

This person is responsible for answering every phone call.

Assign a backup person when the Phone Master is away.

Offices that task a specific person with answering calls see significant improvement in answering percentages and have someone accountable for missed calls.

Or, use a phone bridge to save time by filtering calls to the right area before anyone answers the phone.

2. Request the Appointment

The purpose of every call should be to set the appointment. Focus on getting the patient into the office where you can answer more questions.

Callers offered an appointment give some sort of commitment 88% of the time.

Want to know the best methods for requesting the appointment?

Download our guide. 3 Ways to Prevent Your Practices From Losing New Patients

3 WAYS TO PREVENT YOUR PRACTICES FROM LOSING NEW PATIENTS