Date post: | 17-Aug-2015 |
Category: |
Business |
Upload: | sharyn-munro-virtual-assistance |
View: | 69 times |
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1. Outsource
Have a Virtual Assistant/s monitor and respond to queries sent to email & social media accounts.
Pro tip: Use people in a different time zones to cover more of the day.
2. Use the Cloud
Use cloud based programs and apps to allow you to respond to queries even when you’re out of the office
2. Use the Cloud
Communication:• Gmail• Skype
Document Creation & Editing:• Google Drive• Microsoft Office
File Storage:• Dropbox• Google Drive
Invoicing & Accounting:• Xero• Zoho Invoice
My favourite programs include:
CRM:• Zoho CRM
Misc.:• Google Maps• Instapaper
Organisation & Project Management:• Evernote• Trello
Social Media:• Buffer• Facebook• Google+• Hootsuite• Twitter
3. Let your customers help themselves
Organise a customer support forum where customers can discuss how they use your products and provide some assistance to each other.