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300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and...

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Page 1: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

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Page 2: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

RULES:•Each Student will have a chance to select a category and point value.

Higher = Harder•That will take the class to the answer.

Intro-A

Page 3: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

RULES (2):•You will write the question on your answer sheet.•After a few seconds the question will be revealed.•If you’re right you win that point value.

Intro-B

Page 4: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

RULES (3):•If you’re wrong you lose that many points.•At the end of time for play you’ll total your points.•The highest point total will receive a point reward.

Intro-C

Page 5: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Now, Let’s Play

WHAZUP!Econ 296 –Chapters 1-6

Intro-D

Page 6: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

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HOME

Hospitality Spirit

TourismWhy

People Travel

LodgingLodging

Operations Crusing!

CHP 1-6

ECON 296

Page 7: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following is a deadly sin of service?

- Brush-off - Coldness - Rule book- All of the above  

A-100

Whazup with All of the above?

Page 8: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

An employee who is serving the guest is someone

- Always earning a fixed salary- In the back of the house - In the front of the house - Both a and b  

A-200

Whazup with Front of House?

Page 9: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

The mid-shift is normally from:- 7 A.M. until 3 P.M. -10 A.M. until 7 P.M.- 3 P.M. until 11:30 P.M. - 11 P.M. until 7 A.M. 

A-300

Whazup with 10AM-7PM?

Page 10: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following focuses on error prevention?  - Quality control - Gold Standards - Total Quality Management - Theory X  

A-400

Whazup with TQM?

Page 11: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which company refers to new employees as cast members going into show business? - Disney - Ritz-Carlton - Hyatt - Marriott  

A-500

Whazup with Disney?

Page 12: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following is a super-fast train, suspended in the air and propelled by a magnetic force that can travel at a speed in excess of 300 miles per hour?  - PATA - TGV - ACELA - Maglev  

B-100

Whazup with Maglev?

Page 13: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Roadside assistance, fuel delivery, battery boosts, and flat tire services are benefits offered by the - AAA - ASTA - UNDP - ABA  

B-200

Whazup with AAA?

Page 14: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Hertz, Avis, National, and Budget are

- bus companies - airlines - car rental companies - cruise ship lines  -

B-300

Whazup with Car rental companies?

Page 15: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following enables passengers to fly from one smaller city to another via at least one major airport? - Hub-and-spoke system- Shinkansen - Cruise ship companies - none of the above

B-400

Whazup with hub and spoke?

Page 16: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

American Express (AMEX) offers the following service(s): - issues traveler checks - selling exchanges of foreign currency - issuing credit cards- all of the above  

B-500

Whazup with all of the above?

Page 17: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Roadways and communications are part of the infrastructure.

  - True  - False    

C-100

Whazup with True?

Page 18: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following is part of the process of constructing a plan?

- Developing objectives for goals- Establishing the mission - Monitoring progress - All of the above  

C-200

Whazup with all of the above?

Page 19: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Responsible travel to natural areas that conserves the environment and improves the well-being of local people defines - Globalization- Ecotourism- Infrastructure- Superstructure  

C-300

Whazup with Ecotourism?

Page 20: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Sharing the costs of an ad campaign is

 - Public relations - Co-op advertising - Publicity - None of the above

C-400

Whazup with co-op advertising?

Page 21: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

The first Club Med village was in

- Sardinia - Canary Islands - Majorca- Sicily  

C-500

Whazup with Majorca?

Page 22: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which hotel was the first franchise in the United States?- Holiday Inn - Marriott - Ritz-Carlton- Motel 6  

D-100

Whazup with Ritz-Carlton?

Page 23: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

How does the Mobile Travel Guide rate the hotels? - Five-star award - Diamond award - Five-hat award - Golden key award  

D-200

Whazup with five star award?

Page 24: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

D-300

Whazup with all of the above?

Which of the following is an example of an economy or budget hotel? - La Quinta - Travelodge - Days Inn - All of the above  

Page 25: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

CRS is

- A hotel rating system - An accounting system -The initials of a lodging classification -A reservations system  

D-400

Whazup a reservations system?

Page 26: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which type of hotel is an accommodation where the owner lives on the premises and provides a clean, attractive room with breakfast?- Economy hotel - Bed and breakfast inn - All-suite extended-stay hotel - Budget hotel  

D-500

Whazup with bed and breakfast inn?

Page 27: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

In larger hotels, the general manager generally meets and greets all guests.

 - True - False

E-100

Whazup with false?

Page 28: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following is part of the rooms division?- Housekeeping - Concierge- Front office- All of the above  

E-200

Whazup with all of the above?

Page 29: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

When dividing the number of rooms occupied by the number of rooms available, one gets the- Room occupancy percentage- Rack rate - Average daily rate - None of the above.

E-300

Whazup with ADR?

Page 30: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

The rack rate is- The percentage of no-shows - The profit margin - The discounted hotel room rate- The published hotel room rate  

E-400

Whazup with the published hotel room rate?

Page 31: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which is the largest department in terms of the number of people employed?- Food and beverage- Housekeeping - Recreation - Reservations  

E-500

Whazup with Housekeeping?

Page 32: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Most cruises take place for - Seven days or less - Seven to ten days - Ten days to two weeks - None of the above  

F-100

Whazup with 7 days or less?

Page 33: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following is/are segmented into the cruise industry?- Luxury market - Mass market- Middle market - All of the above  

F-200

Whazup with all of the above?

Page 34: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Which of the following is a small vessel that generally cruises along Europe's inland waterways?- Barges - Steam boats- Regional cruises- Coastal cruises    

F-300

Whazup with barges?

Page 35: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

The largest druise line compnay is:-- Carnival-- Royal-- Star-- Global       

F400

Whazup with Carnival?

Page 36: 300 400 500 200 100 200 300 400 500 RULES: Each Student will have a chance to select a category and point value. Higher = Harder That will take the class.

Prof. White’s son Jeff lives in this state where a lot of cruises sail from:--Georgia-- California-- Florida-- Texas

F-500

Whazup with Florida?


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