8/7/2019 342f6New Mgt Tools - Affinity Diagram

1/18

New Management Tools

8/7/2019 342f6New Mgt Tools - Affinity Diagram

2/18

7New Management Tools

1. Affinity diagram.2. Relations diagram.3. Matrix diagram.4. Tree diagram.5. Arrow diagram.

6. Process decision program charts (PDPC).7. Matrix data analysis.

24/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

3/18

Major Stages in Planning for Problem

Solving

Stage 1. Problem definition.

Stage 2. Development of strategies.Stage 3. F ormulation of action plans.

34/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

4/18

Tools used in Different Stages of

PlanningStages in Planning Old Tools New Tools

Stage 1 Ishikawa Affinity

Relations

Stage 2 Brainstorming Matrix diagram

Tree diagram

Stage 3 Pareto Arrow diagram

Histogram PDPC

Control charts Matrix data analysisCheck sheets

Scatter diagram

44/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

5/18

A ffinity Diagram

54/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

6/18

Wh at is A ffinity Diagram?

A tool that gathers large amounts of language data (ideas, opinions, issues) andorganize them into groupings based on their natural relationships.

64/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

7/18

Wh en to Use t h e A ffinity Diagram?

To sift through large amount of data.

To encourage new pattern of thinking.

74/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

8/18

H ow to Create A ffinity Diagram?

Step 1 G enerate ideas.Step 2 - Display ideas.Step 3 - Sort ideas into groups.Step 4 - Create header cards.Step 5 Draw finished diagram.

84/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

9/18

Step 1 Generate Ideas.

U se brainstorming tool or interviews togenerate a list of ideas.Write each idea on a note card. I t should be notmore than seven words.

94/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

10/18

Step 2 - Display Ideas.

Post the note cards on a chart pack, or a wall,or a board in random order.

104/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

11/18

Step 3 - Sort Ideas into Groups.

Start looking for two or more ideas that seem relatedin some way. Place them together in a column off to

one side.Look for ideas that are related to those which already

been set aside and add them to that group.Look for other ideas that are related to each other andestablish a new group.Repeat the above process until all the ideas have

been grouped.

114/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

12/18

Step 4 - Create H eader Cards.

A header captures the essential link among the ideascontained in group of cards.

Examine cards in each group. F rame appropriateheader and place it above the group of cards.I f there is relationship between two or more groups,then place a super header over the header card.

124/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

13/18

Step 5 Draw Finis h ed Diagram.

Write a problem statement at the top of thediagram.Place header and super header cards above thegroup of ideas.Review and clarify the ideas and grouping.Document the finished affinity diagram.

134/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

14/18

Case:- HP International is a MNC. It isdoing very well in USA. However, its

performance in India is not good. TheCEO of the company has asked his

Performance Improvement Steering Committee to list out the problems faced by the company in India by creating

Affinity Diagram.144/18/2011

8/7/2019 342f6New Mgt Tools - Affinity Diagram

15/18

154/18/2011

Materialsavailability

Sc h edulingerrors Inconsistent

pricing

Excessivepromises

Distributionproblems

Productavailability

Links toservice

Links toproduction

P h one waittime

A bandonedcalls

Poor firstcallresolution

Poor/noinformation

Excessivewrong

transfers

Rudeness

Bad productdocumentation

Poor webinformation

Materialquality

Poorpanningforecast

Productionbottlenecks

Laborskills

Links tosales Links to

service

Back orders

Misseddeliveries

Damageduring

delivery

InconvenientDeliverytime

Unexpectedcosts

Understaffed

Missingparts

IncorrectItem

PoorProduct

performance

8/7/2019 342f6New Mgt Tools - Affinity Diagram

16/18

164/18/2011

Materialsavailability

Sc h edulingerrors

Inconsistentpricing

Excessivepromises

Distributionproblems

Product

availability

Links toservice

Links toproduction

P h one waittime

A bandonedcalls

Excessivewrong

transfers

Rudeness

Bad product

documentation

Poor webinformation

Materialquality

Poor

panningforecast

Productionbottlenecks

Laborskills

Links tosales

Links toservice

Back orders

Misseddeliveries

Damageduringdelivery

InconvenientDeliverytime

Unexpectedcosts

Understaffed

Missingparts

IncorrectItem

PoorProduct

performance

8/7/2019 342f6New Mgt Tools - Affinity Diagram

17/18

174/18/2011

Materialsavailability

Sc h edulingerrors

Inconsistentpricing

Excessivepromises

Distributionproblems

Product

availability

Links toservice

Links toproduction

P h one waittime

A bandonedcalls

Excessivewrong

transfers

Rudeness

Bad product

documentation

Poor webinformation

Materialquality

Poor

panningforecast

Productionbottlenecks

Laborskills

Links tosales

Links toservice

Back orders

Misseddeliveries

Damageduringdelivery

InconvenientDeliverytime

Unexpectedcosts

Understaffed

Missingparts

IncorrectItem

PoorProduct

performance

Sales

Service

Production

Delivery

OutOf BoxIssues

Poor firstcallresolution

8/7/2019 342f6New Mgt Tools - Affinity Diagram

18/18

Thanks