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FACILITY MANAGEMENT IN THEFACILITY MANAGEMENT IN THE
INDIAN CONTEXTINDIAN CONTEXT
Presentation by
Lt. Col. Ashutosh Beri (Retd.)
Workplace Management & Consultants Pvt Ltd
( A Subsidiary of Chesterton Meghraj)
4th December 2004
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ContentsContents
Sector Overview in India
Future growth prospects
Issues in Facility Management in Indian context
Foreign systems in Indian Context do they work??
Case studies
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FM Is About
ManagingPeople andPlaces to
Achieve BestValue forMoney by
BalancingBetween UserNeeds andBusinessNeeds toAchieve
OptimumOrganizational
FM Is About
ManagingPeople andPlaces to
Achieve BestValue forMoney by
BalancingBetween User
Needs andBusinessNeeds toAchieve
OptimumOrganizational
OccupantPerceptions
OrganizationNeeds
Cost
Productivity
Infrastructure
Micro-environ
Facility ServicesWORKIN
G
ENVIR
ONME
NT
ValueValue
ForFor
MoneyMoney
ValueValue
ForFor
MoneyMoney
Facilities ManagementsEffectiveness is
Measured Through
helping Clients attract
and retain goodemployees by providingan excellent workingenvironment
Understand FM .Understand FM .
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Sector Overview in IndiaSector Overview in India
New Delhi
& NCR
( 20%)
Mumbai
(10%)
Pune
(10%)
Bangalore
(35%) Chennai
(10%)
Hyderabad(5%)
Others
(10%)
Others includeChandigarh, BBSR,Indore, Jaipur, Vizag,TVM, Calcutta etc
Total FM Market : Rs.225 Crores
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Future Growth ProspectsFuture Growth Prospects
44%
9%19%
28 %
Area: 15 8 Million S
FY 2004-05
46%
13%
18%
23%
FY 2005-06
Area: 20 1 Million S
48%
16%
17%
19%
FY 2006-07
Area: 2 55 Million S
42%
4%20%
34 %
Area: 125 Million S
FY 2003-04
IT/ITE
S
RetailCorporate Office
OthersFY 2004-2005
FY 2005-2006
FY 2006-2007
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Foreign systems in Indian Context- doForeign systems in Indian Context- do
they work??- Issuesthey work??- Issues
FM companies are brought in at a late stage of theproject.Cost of fixing an error rises dramatically,withhighest cost during the operations phase
Large organization should focus on Strategic AssetManagement-Property performance, planningtools,delivery methods etc
Capacity to pay to service providers is limited. Only richprojects make use of technology /hi-tech equipments
Environment,health and safety issues given lessimportance
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Facility Management - Indian ContextFacility Management - Indian Context
Growing Market, limited trained manpower
- hence prone to poaching
No training institute with a focus to FM
Acute manpower shortage foreseen in future
Vendors as business partners
Most facilities are over manned Performance based Management fee with a
fair fixed fee
Develop applicability of FM to all types of
infrastructure like township,factory,hospitals,
airports,STPI parks,Govt.establishments,etc
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How we have innovated to cater toHow we have innovated to cater to
our Indian clientsour Indian clients
Case studies: Integrated township
Retail destinations
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TOWNSHIP-FM COMPONENTSTOWNSHIP-FM COMPONENTS
MUNCIPAL SERVICES
ZONAL SEVICES
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MUNICIPAL SEVICESMUNICIPAL SEVICES
Landscaping/Turf Management
Lake Maintenance
Maintenance of Utilities
Street lighting/signage
Street repair
Street cleaning
Potholes Sidewalk repairs
Traffic Management and Parking Mgt
Refuse collections
Sanitary enforcements
Illegal dumping
Dead animal pickups
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ZONAL SERVICESZONAL SERVICES
Grass Mowing
Housekeeping
Pest and Rodent Control Security
Electrical and Mechanical Services
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STRATEGIC MANAGEMENTSTRATEGIC MANAGEMENT
STRUCTURESTRUCTURE
Delivery SystemsPerformance Plan
Develop process improvement
planRestructuring deliveryrelationships
Maintenance MgtPreventive maintenance
Condition monitoring
Corrective maintenance
Service Quality Measures
Management SystemsHealth and Safety
Staff Professional development
Call Center/Help Desk
Forwardcomplaints/reports/orders toappropriate person
Monitor performance
Maintain database of all calls
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b a c k n e x th o m e
s Strategic Assets & Facilities Audit ---Technical Evaluation of Building state and
services
s Facilities Management
Incorporating quality controls, vendordevelopment, sub-contract management, house-
keeping services and systems management
Activity AGENCY TOPPERFORMANCE
ZONEPERFORMANCE
OBSERVATION
Grass & weedMowing
Trash Collection `
Rodent Abatement
Abandoned Vehicles
SanitationEnforcement
Parking Enforcement
Street/ SidewalkRepair
Street Cleaning
Landscaping
Dead Animal Pick Up
SYSTEM OF MONITORING MUNICIPAL
SERVICES
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Strategic Asset & Facilities AudiModern Techniques
S.no Service Item Functions Benefits Remarks
1. PropertyManagement
ComputerAided FacitlitiesManagement
ProvidesCentralisedexpertise for a llmatter
Call Center can beestablished
2. FinancialManagement
FinancialSoftwareintegrated withCAFM
7 Levels ofHierarchy
Single SeatInterface
3. UtilitiesManagement
BuildingAutomationSystem
I nteroperabilityViz HVAC,Lighting, BuildingAccess, Security,Fi re Fighting,W orkManagement
EnergyManagementEfficiency ofsystem, CostReduction, BetterinformationManagement, CostReduction, BetterControl Actions
4. TrashCollection &recyclingCollection
Large Supercans (96gallons)
Collection on aperiodic basis. Alltrash is baggedand put in a supercan.Bags outside thecan are allowedonly for grass
clipper & leaves.
Systematic methodof Trash collection
Recyclingcollection-newspaper,corrugatedcupboards, food &beverages, cans,glass bottle,metals, plastic etc.
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b a c k n e x th o m e
S.no Service Item Functions Benefits Remarks
5. Street Cleaning MechanicalStreet Cleaning
Cleaning Streetfor mud and litter
Regularisecleaning on aperiodic basis
6. Open AreaCleaning
PressureCleaner, FloorScrubbers,Driers
Sweeping &cleaning of largeopen areas
Efficient andmodern methodsof cleaning
7. Security Electronic &access controlsystem, Digital
videoTechnology
A centralisedsecurity system
8. TurfManagement
MowingEquipment;Blade Type,Reel Type, Flail& Rotary type
Sprayers
Seeders
Commonly usedfor mowing largeopen areas
ChemicalSprayers andSpreader
High Productivity &Qualityperformance.
EnvironmentalConcern,AdvancedTechnology,ComputerisedSprayers.
Large coveragearea.
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FOR A SUCCESSFUL MALL FOR A SUCCESSFUL MALL
A Carefully Conceived Design
AND
A Good Management Team, managingthe functioning of the Mall.
Efficient Management requires:
Integration of the Owner and
The Mall Management Team
Modern, Convenient, Technologically Well-Equipped, Well -Maintained / Managed and
Promoted Todays Malls..
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Metropolis-Hiland Park, KolkataMetropolis-Hiland Park, Kolkata
175,000 Sq.ft175,000 Sq.ftOctober 2004 onwardsOctober 2004 onwards
Shopping MallsShopping Malls
City Centre, KolkataCity Centre, Kolkata400,000 Sq.ft400,000 Sq.ft
March 2004 onwardsMarch 2004 onwards
Forum Mall, KolkataForum Mall, Kolkata
200,000 Sq.ft200,000 Sq.ftApril 2003 onwardsApril 2003 onwards
Sigma Mall, BangalorSigma Mall, Bangalor
150,000 Sq.ft150,000 Sq.ftOct 2004 onwardsOct 2004 onwards
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The Zone, NasikThe Zone, Nasik
100,000 Sq.ft100,000 Sq.ftMay 2004 onwardsMay 2004 onwards
Shopping MallsShopping Malls
High Street Phoenix Mall, MumbaiHigh Street Phoenix Mall, Mumbai
450,000 Sq.ft450,000 Sq.ftNov 2002 onwardsNov 2002 onwards
R Mall, MumbaiMall, Mumbai
250,000 Sq.ft50,000 Sq.ft
March 2004 onwardsarch 2004 onwards
Forum Mall, BhubaneshwarForum Mall, Bhubaneshwar
190,000 Sq.ft190,000 Sq.ftMarch 2004 onwardsMarch 2004 onwards
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Galaxy Mall, GurgaonGalaxy Mall, Gurgaon
160,000 Sq.ft160,000 Sq.ft
June 2004 onwardsJune 2004 onwards
Shopping MallsShopping Malls
Sahara Mall, GurgaonSahara Mall, Gurgaon
237,000 Sq.ft237,000 Sq.ftJune 2003 onwardsJune 2003 onwards
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Mall management : planning and strategyMall management : planning and strategy
PROPER PLANNING INCLUDES:
VISITORS MANAGEMENT
OCCUPANTS MANAGEMENT
SOUND INFRASTRUCTURE
CREATION OF AN AMBIENCE
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INFRASTRUCUTRE REQUIRED:
Uninterrupted Power Supply with 100% power backup
HVAC with adequate redundancy
Fire Fighting & Detection System
Dedicated Security System
ETP Plant
Proper Sewage System
Water Softening & Purification System
P. A. System with Channeled Music
Emergency Lighting in all areas
Toilets - separate for customers & staff
Building & Floor Directories
Signages directing customers towards elevators, toilets, fire
exits, etc.
MALL MANAGEMENT : PLANNING ANDMALL MANAGEMENT : PLANNING AND
STRATEGYSTRATEGY
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OCCUPANT MANAGEMENT:
Help desk
Periodic feedback
Coordinate construction of shops Billing
Collections
Attending to grievances & complaints
Ensure observance of rules & regulations of the mall
Mall Management : Planning andMall Management : Planning and
StrategyStrategy
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Scope of ServicesScope of Services
UtilitiesManagement
Service Management ManagementFunctions
Minor Repairs
Fire Detection and firefighting system
HVAC Lifts & Elevator Water and Fire Pumps Closed Circuit Television
System Access Control System
Vertical Elevation Systems Water & Fire Fighting
Pumps Backup Power Supply
Security Electrical & Mechanical DG & HVAC Operations House Keeping Sanitary & Plumbing Pest Control Landscaping Office Support Staff
Water Effluent TreatmentPlant Maintenance
Parking Area Management
Quality Control Health and Fire Safety Preventive Management Energy Management Help Desk Vendor Management &
Procurements Tender Processing
Inventory Control Budgeting
Equipments Civil works Carpentry Masonry work Furniture Painting Trouble shooting Project Work
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MALL MANAGEMENT: Typical Organization
Structure
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MALL MANAGEMENT : TYPICAL MALL
OPERATION SCHEDULE
Description of Timings Duration Remarks
Mall Timings 9 AM- 9 PM 12 Hrs.
Cleaning Time 6 AM- 9 AM 3 Hrs.
Major cleaning carried out before opening
of Mall for customers, in presence of
security staff.
Diesel Delivery 7 AM- 9 AM 2 Hrs.
Escalator / Lift Repairs 11 PM- 7 AM 8 Hrs.
scaaors generayrequre - rs me
for maintenance work, in the presence of
security staff.
Garbage Disposal 7 AM- 8 AM 1 Hr.
To be carried out in the presence of
security staff.
Emergency Lighting - -
Required by Inverters and/or emergency
lights in all common areas and shops.
Electrical Breakdown 24 Hrs. 24 Hrs.
Typical minor electrical faults in shops
require 10mins to 40mins to repair.
Recommendation - Have ample number
of electricians at all times.
Air Conditioning
Maintenance Works 7AM- 10 AM 2-3 Hrs.
Normal maintenance of AHU's etc.
installed in shops and common areas.
Cleaning of filters etc. of AHU's, in the
presence of security staff for common
areas and in the presence of shop
owners for the shop.
Plumbin Work 11 PM- 7 AM 8 Hrs.
All plumbing work to be done at night in
the resence of the securit staff.
OPERATION SCHEDULE
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Future trendsFuture trends
The building industry is recognizing the benefits of an integrated
Facility Management Services and the trends are: the increased availability of industry specific software packages
that can provide for a wide range of FM requirements;
data on assets such as buildings and equipment is being viewed as
corporate information that is best managed by the FM department
increasing interest in web based access to the FM services for
improved access to information by the FM staff and others in the
organization;
more emphasis on business process re-engineering and staff
training in order to maximize the use and benefits of the system;
future interfaces with building automation systems in order to
achieve further operating efficiencies.
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Thank You
Registered Office:
7th Floor, Unitech House, L Block, South City-IGurgaon, Haryana-122001
Phone: 0124-5083336/7/8 Fax: 0124-5083390
Email : [email protected]
We can be contacted at:
Workplace Management & Consultants PvtLtd