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Legendary Customer Serv ice
360 Communications
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Information is one of the key resources in every business.
360 Communications focuses on knowledge management,
turning research data into corporate intelligence for our
Clients.
360 Communications provides relevant market research
information in a simple way, helping you make informed
market business decisions.
Costly way of Making Business Decisions !!!
Contact us:
Tel: +266 5056 8572
Email: [email protected]
©360 Communications Pty. Ltd
Brand Audit Customer Survey
Environmental Monitoring
Social Auditing Public Relations Auditing
Audience Profiling
Home | About Us | Contact Us | Product List | Our Work | CSI Projects
Legendary Customer Serv ice
360 Communications
Contact us:
Tel: +266 5056 8572
Email: [email protected]
Operating in a business environment without proper investment on
market research is like walking blind and deaf into a financial minefield.
Information is irrelevant if it does not help your organisation make better
decisions in order to reach strategic goals and make profit.
We help you make sense of the internal and external information, and
how to use this information to create profit avenues and have
affordable costs of doing business.
360 - Communications (PTY) LTD is a research company, within
Corporate Communications Industry. The focus is on consumer
interactions and satisfaction with your organisation’s brand.
Why does 360 Communications Exist?
Africa has to create the narrative about African markets and African
Business from their own perspective in order to create a legacy of a
successful continent.
Information is a key catalyst to development of society, 360
Communications adds value through defining our local market, through
business best practices in communications research.
We contribute to creating knowledge.
360 Values:
Honesty
Time Management
Discipline
Quality
Innovation
360’s Vision:
To support our client’s organisations in delivering Legendary Customer
Service through intelligent use of Valuable Market Information.
Our Corporate Purpose
©360 Communications Pty. Ltd
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Legendary Customer Serv ice
360 Communications
Contact Us
Physical Address:
Vodacom Innovation Park
Maseru Mall
4 Bowker Road
Maseru, Lesotho
Postal Address:
P.o. Box 463
Maseru
0100
Contact us:
Contact us:
Tel: +266 5056 8572
Email: [email protected]
360 Communications (Pty) Ltd
©360 Communications Pty. Ltd
Home | About Us | Contact Us | Product List | Our Work | CSI Projects
Legendary Customer Serv ice
360 Communications
Brand Audit
Customer Satisfaction Survey
Environmental Monitoring
Social Auditing
Corporate Communications Research
Profiling Consumers and Audiences
More
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Product List
Contact Us
Tel: +266 5056 8572
Email:
[email protected]
©360 Communications Pty. Ltd
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Legendary Customer Serv ice
360 Communications
Brand Audi t
A Brand Audit is a measurement of your
company’s effectiveness in branding
activities. This is done through research
on Rate of Return on the money spent of
Advertising and Marketing Activities.
Good Brands help the company save on
costs of acquiring new customers, while
maintaining and growing their current
profitable customer base.
Summary
The benefits to your Company:
A holistic 360 view on your company’s brand will benefit alignment to company
strategic goals.
Brand building is first internal then external, focus on organisational design will assist
your company implement brand strategy in harmonious manner.
Contact us:
Tel: +266 5056 8572
Email: [email protected]
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Legendary Customer Serv ice
360 Communications
Customer Sat i s fact ion Surveys
This will entail survey on your organisation’s
customers and potential customers, as well as
internal staff.
Summary
The benefits to your Company:
Customer Satisfaction Surveys will help identify gaps and help improve productivity.
This is a feedback mechanism, where your company gets insight on their customers
and potential customers.
Customer Satisfaction Surveys help to introduce your brand to new customers.
This survey helps your company measure their alignment with service promise and
actual customer experience.
The benefit in terms on internal survey helps you to gauge how much your staff
knows about implementing your company’s vision and mission on a daily working
basis.
Contact us:
Tel: +266 5056 8572
Email: [email protected]
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Legendary Customer Serv ice
360 Communications
Environmental Monitoring
Environmental monitoring or scanning is
research to detect trends in opinions whether
these are opinions of the public, customers,
sponsors or organisation’s employees (thus
your organisation's stakeholders). Through
environmental monitoring your organisation is
able to assess its corporate climate.
Summary
The benefit to your Company:
Helps your organisation define ways to improve its stakeholder’s engagement plan.
As a business owner, your suppliers are also marketing your company, and
information they provide about your company should be in line with your mission
and vision of your company. This marketing segment has not been fully explored.
Contact us:
Tel: +266 5056 8572
Email: [email protected]
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Legendary Customer Serv ice
360 Communications
Socia l Audi t ing
Research determines the effect that your
company has on its customer’s, stakeholders
and the effects to which those effects can be
corrected. The primary purpose is to examine,
catalogue, systemise and measure the
organisation’s performance as a corporate
citizen.
Summary
Benefits to your Company
Social Auditing is relevant to effective Corporate Social Investment activities.
The Benefits to your Company:
Information from this audit will assist you in making decisions on how to be effective
as a corporate citizen.
Your company will have updated information on issues directly affecting your
Consumer’s spending patterns.
This information will be beneficial in price planning and product development.
Social Auditing will provide valuable information on the Rate of Return in
Corporate Social Investments, as well as how this investment contributes to building
Brand Equity.
Contact us:
Tel: +266 5056 8572
Email: [email protected]
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360 Communications
Corporate Communications Research
This type of research will involve a survey on
your stakeholder’s perceptions and
evaluation of your company.
Summary
Benefits to your Company:
Ability to identify relevant stakeholders, with focus on their perceptions, attitudes,
and involvement with your company.
Identifying issues of concern from your stakeholders, as well as personality
characteristics every stakeholder associates with your company.
Contact us:
Tel: +266 5056 8572
Email: [email protected]
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Legendary Customer Serv ice
360 Communications
Pro f i l ing Consumers & Audiences
Profiling is about targeted marketing. Helps your
company send marketing messages to paying
consumers. Profiling can be on consumer
behaviour and trends in the purchasing process.
Most organisations spend a lot of money on
marketing activities without a clear picture of
the receiver of the intended message.
Summary
Benefits to your Company:
The Quality of the sample will provide a better picture of mediums of
communication that are widely used by consumers.
Profiling Consumers and understanding the most effective channels of passing in
organisations messages to external audiences.
Profiling Consumers will provide detailed analytics of consumers spending and
purchasing habits, in order to create targeted marketing activities.
Contact us:
Tel: +266 5056 8572
Email: [email protected]
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360 Communications
Our Work
Brand Audit for Lesotho National
Corporation
Monitoring and Evaluation On
Advocacy for Human Rights
Commission
Web Content Development for One Stop
Business Facilitation Centre -
Communications Strategy
Project Manager – KFC Lesotho Website Design
and Development
References may/can be
provided upon request
Assistant Research for Marketing Soluxions - Customer
Satisfaction Surveys
UL Responsible Sourcing - Interviewing &
Interpreting on Social Compliance Audit
Young African Leadership Initiative
Alumni SADC 2016
Housed within Vodacom Innovation
Park 2016
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Legendary Customer Serv ice
360 Communications
CSI P ro jects
Corporate Social Investment – Career Exhibition 2014
Education is the best way to eradicate unemployment. Career Exhibitions help learners make informed
decisions before choosing a field of academic study. Providing access to information, especially in the
Highlands of Lesotho, helps to inspire learners to pursue higher education. The Expo was implemented in
10 Districts of Lesotho, inviting Lesotho Corporate Companies and Universities in Lesotho and South
Africa.
