36246195 Internship Report on Airtel Bangladesh

7/23/2019 36246195 Internship Report on Airtel Bangladesh

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Internship Report On

An Overview of new network establishment & its

operation & maintenance

A study based on Airtel.

Internship Report On

1


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An Overview of new network establishment & its

operation & maintenance

A study based on Airtel.

Prepared By

Prabir alapatra

!oll"1#$

%atch"#

%A '(inance)

Supervised By

(ahmida Ahmed

%%A* %A '(inance & arketin+)

,ecturer* (aculty of %usiness Administration

University of Science & Technology Chittagong (USTC)

,etter of ransmittal

-


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ovember -$* -/11

o

he 0ean

(aculty of %usiness Administration

niversity of 2cience & echnolo+y 3hitta+on+

Subject: Submission of Internship Report

2ir*

4 have the +ratification to inform you that 4 have accomplished my internship

report on Airtel. 4 have tried my best to furnish the report with relevant data*

which 4 have to collect from contact with Airtel.

4 shall be +lad if you kindly accept this report* and 4 am ready to e5plain anythin+

to you if you feel necessary.

6ours (aithfully

777777777777777777777777

Prabir alapatra

!oll"1#$

%atch"#%A '(inance)

8


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Acknowled+ement

(irst of all 4 pay a special thanks to my almi+hty 9od* who made me able to completethis report. 4t is very difficult to e5press my feelin+s who helped in completion of this

report. %ut 4 think there is no other word e5cept thanks* which can compliment mysentiments.

4 pay +ratitude to the 2upervisor of my report* (ahmida Ahmed* ,ecturer* faculty of

%usiness Administration* 23. 4 also pay honor to the teachers for their contribution.

4 acknowled+e with deep +ratitude to Airtel* %an+ladesh* for +ivin+ me this opportunity

to study the re+ular works.

4 am also +rateful to hi+h officials and all the officials and staffs of Airtel* for their

friendly behavior* heartiest cooperation and other services durin+ my studies.

,ast but not the least* my family and my friends who have been helpful by +ivin+ me

their co:operation and efforts in completin+ this report.

!ecutive Summery

owadays the world is very much competitive. 2o everyone has to be e5pert in his field

in both practical knowled+e and theoretical knowled+e. As Premier

niversity*3hitta+on+ aims to build future ma+nate with the theoretical knowled+e as

#


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well as practical knowled+e of economic field of our country* 4nternship course and its

report is a si+nificant aspect in the direction of accomplishin+ the +oal.

On the whole* the study that 4 desire to do is conducted to reveal the crucial economicfactor that may affect the import* base on our country;s economic practices* as our

%an+ladesh is hi+hly depended on its import.

he study is presented in 1/ chapters.

he (irst chapter of the study is called Introduction where 4 have +iven a short

introduction about the report. his chapter is based on the reason of the report* the

ob


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he 2econd chapter "Company Overviewdescribes all about the or+ani>ation where 4

have done my intern. he mission* vision and values of the company are briefly

mentioned here.

he hird chapter of the study is called Customer Services# "$ro%ucts etc4 have tried

to described about the types of services* various products and their call rate.

he (ourth chapter is called Conclusion which is prepared based on the results

obtained from the previous chapter.

he tenth and the last chapter include the names of all the books and resources from

which 4 have collected the information and it is known as References

$


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Table of Contents

Sl

'

Content $age o

1 itle fly 1

- itle pa+e -

8 ,etter of transmittal 8

# Acknowled+ement #

= ?5ecutive summary =

$ able of content @:

Chapter '1 4ntroduction 11

- Ori+in of the report 11

8 Ob


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obile 4nternet #/

B 4nternet #/

1/ Cap #/

11 2 #1

Chapter our1 3onclusion #8

Chapter ive1 !eferences #=


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Chapter *

Introduction

B


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1/

o 4ntroduction

o Ori+in of the report

o Ob


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Intro%uction

4nternship pro+ram is a compulsory 8:credit course* which provides us with the

opportunity to +ain our practical knowled+e.

ow the world is very much competitive. 2o everybody has to be e5pert in his field

in both practical knowled+e and theoretical knowled+e. As Premier niversity aims

to build future ma+nate with the theoretical knowled+e as well as practical knowled+e

of economic field of our country* 4nternship course and its report is a si+nificant

aspect in the direction of accomplishin+ the +oal. 4t is a systematic process for

+atherin+* recordin+ and analy>in+ of data about the topic that a student +oes to learn

on the pro+ram* moreover also know how to connect the theoretical knowled+e with

the practical knowled+e.

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%asically* the study that 4 desire to do is conducted to reveal the crucial economic

factor that may affect the import* base on our country;s economic practices* as our

%an+ladesh is hi+hly depended on its import.

2ince %an+ladesh is an import:oriented country and to facilitate the activities* Carid

elecom ,imited provides all kind of facility and offers au5iliary product that are

related to and those are the core products.

'rigin of the report

his report is ori+inated as the course reFuirement for the partial fulfillment of the

reFuirements of internship course of %A Pro+ram at Premier niversity*

%an+ladesh. 4 was sent to Carid elecom ,imited ' A+rabad %usiness 3entre) to take

the real life e5posure of the activities from (ebruary 1-to ay - -//Bto fulfill the

partial reFuirement of my internship.

'bjectives of the Stu%y

he obations opportunity for the caller.

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o know the problems and different solutions.

o handle pressure and takin+ the ri+ht decision.

Gow to work under stressH

o su++est the different su++estion.

,etho%ology

he study will be done in the followin+ steps"

ature of +ata

4n this report both Primary and 2econdary sources of data is used. he pro


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Personal Observation.

Face to Face Interviews.

Practical deskwork.

Personal Observation

Observation is the process of reco+ni>in+ and notin+ people ob


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Second ary data collection

An intensive literature survey was reFuired to acFuire relevant knowled+e. !elevant

literature like published and unpublished thesis*


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#. he Carid elecom confidentially keeps the data.

=. 2ome of the officer of the center did not co:operate heartily.

$. he study was not done very successfully due to ine5perience.

@. 2upply of more practical and contemporary data is another shortcomin+

1$


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Chapter .

Company Overview

1@


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1

3ompany Profile.

Ob


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Company Profile:Company Profile:

O!A23O ?,?3O is one of the most dynamic telecommunications powerhouses in

the world. Orascom is based in A? and has operations in 11 countries worldwide.

?stablished in 1BB* it is today the lar+est capitali>ed company on the 3airo J-$ampK

Ale5andria 2tock ?5chan+es with over 11 million subscribers worldwide. 4t has +rown to

be one of the lar+est and most diversified 92 network operators in the iddle ?ast*

Africa and Asia.

he 0habi 9roup is a multinational company based in the A?* which owns and

operates a wide ran+e of business concerns that are spread across 8 different continents. 4t

has a diversified business interest in the institutions that have en


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settin+ pace to initiate its operation in +anda & 3on+o. Cithin the markets Carid is

already operatin+* it has Fuickly developed a lar+e customer base and established itself as

one of the leaders of telecom service sector.

4n %an+ladesh* Carid elecom commenced its operations under a landmark O a+reed

upon by the 0habi 9roup and the 9overnment of %an+ladesh worth 20 1 billion* out

of which 20 @=/ million was e5clusively committed for investment in the

telecommunication sector of the country. 2ucceedin+ the O si+nin+* the %!3

license for telecom service provision was issued to Carid elecom* followed by the

si+nin+ of interconnectivity a+reement with all the e5istin+ telecom companies of

%an+ladesh.

4n ay 1/th* -//@* Carid elecom launched its commercial operations in %an+ladesh

with a network encompassin+ -$ districts. %y ovember -//@* the network had been

e5panded to cover $1 districts and bein+ used by - million customers.

%ased on the 9 'e5t:9eneration) network* Carid elecomLs operational activities in

%an+ladesh aim to achieve a new and modern corporate identity* which is con+ruent with

the dynamic chan+es takin+ place in the telecom industry today. Cith a reflection of a

new strate+y* our aim is to be perceived not only as a telecommunication operator of

voice services* but also as a universal provider of comprehensive communications

services for both residential and business customers.

he subscriber base of over - million users in our first year of operation alone serves as a

testament to Carid telecomLs customer:driven business mandate. hese achievements

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have only been possible due to CaridLs uncompromisin+ commitment to provide

ma5imum network covera+e and clear connectivity at the most affordable price.

Objective:Objective:

Carid;s +oal is to brin+ you this freedom at lower overall cost.Carid wants to

make mobile affordable for you* your family and your friends. his is why we have put

to+ether a very attractive launch offer to allow you to link up. 9o and see one of our

dealers to learn about our offer. hey are happy to help.

!elecom"s #ision $ %ission!elecom"s #ision $ %ission

1ision:o become the essential communication provider in %an+ladesh of hi+h Fuality voice and

innovative data services by offerin+ affordable products and services to all market

se+ments and to become an inte+ral part of their everyday lives.

Carid elecomLs brand values include"

2implicity

Gonesty

4nnovation

Muality

0ynamic

(riendly

,ission:-1


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0ffinity $artners

Carid believes in united effort. CaridLs affinity pro+ram e5ecutes partnership pro+rams

for leadin+ companies. Our uniFue approach enables our clients to effectively drive sales*

improve relation and enhance brand awareness.

3urrently* Carid has the followin+ affinity partners in %an+ladesh arket.

?lectra elecom %an+ladesh ,imited

2iemens %an+ladesh ,imited

lectra Telecom (2+) -imite%:

?lectra elecom '%0) ,imited is a pioneer in the field of consumer electronics in

%an+ladesh* with a distribution network consistin+ of -1- showrooms* franchises &

dealers throu+h out the country. 2amsun+ ?lectronics* one of the world;s lar+est

electronic companies* has made ?lectra 4nternational its e5clusive distributor in

%an+ladesh to market a vast ran+e of products to local consumers.

%ein+ an affinity partner* ?lectra and Carid elecom will


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+istrict 'utlet 0%%ress Contact umber

0haka -@* %an+abandhu ational 2tadium arket B==/-/@

$/* %an+abandhu ational 2tadium arket B=$8#B

-* %an+abandhu ational 2tadium arket B==@$-$B@* %an+abandhu ational 2tadium arket B=$-@-$

11-* Airport !oad* %iar) 1st (loor

1@1-/$B//

#@* Goronath 9hosh !oad* ,al %a+h B$@@-=B

1//* 0holaipar* Eatrabari @#1B8--

#B ew 2uper arktet* %aitul ukaram 11@11/B/8

3hitta+on+ /=* 3.0.A Avenue* 0ampara /81: $-$B-#

!aa* iah Para* 2haheb %a>ar /@-1:@@$1$

Ihulna Al:Gail 3hisht* 2ubid %a>ar /-1:@1B-$/

Eessore 18=* .I !oad /#-1:$$8$*

/1@11-$$1

%rahmanbaria .A. !oad /=1:=-=B*/1@118@1-1

%o+ra 3olle+e !oad* Ialitola /=1:@88==* /1=$8/@=1

-#


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Siemens 2angla%esh -imite%:

24??2 operates in 1B/ countries all over the world* with its operations spannin+ the

sectors of electronics* health* power* security and industrial development.

4n %an+ladesh* 24??2 %an+ladesh ,td. is currently operational in the sectors of

Power* 3ommunications* 3onsumer Products and edicine. 4n the communication

sector* 24??2 vision is to make life easier by providin+ trendsettin+ communication

solutions. 2iemens* with its lon+ operational history in %an+ladesh* will also play the

vital role of affinity partner with Carid to create innovative communications solutions*

products and services that satisfy the customers; demands. Please view the list of outlet

as follows"

+istrict 'utlet 0%%ress Contact o3

0haka 11B %an+abandhu 2tadium arket B=$-B@1

9ulshan point*Plot no. 3C2 ' 3 ) @A* 9ulshan 2outh Avenue =-/8=

Gouse /-* !oad /1NA* 2ector /B 'Opposite %y ascot

Pla>a)

B=8B@

aher ower* 9ulshan - o

%o+ra 3olle+e !oad* Ialitola o

3hitta+on+ #- . Ali !oad* Casamore* ,alkhanba>ar* 3hitta+on+ /81:$81@#8

Ihulna 8$ I0A Avenue /#1:18@$

2ylhet !. ower* 3howhatta /-1:@1$#-=

Eessore 8# !ail !oad o

-=


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3hapter 8

Customer Service

-$


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2asic 0ctivities of Customer Service4

-@

C/0$TR 5Customer Service


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o !clusive Customer Service

o Customer Service Centers

o $ro%uct an% Services

o $ro%uct Relate% Services

o 6ari% Roamers

o ,e%ia & $ress Releaseso ,obile Internet

o Internet

o 6ap

o ,,S

Basic (ctivities of Customer Service)*

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3ustomers are the lifeblood of a bank. 4t is vital to know the customers needs and

demand in order to be the market leader in current competitive market.

3ustomer 2ervices department is responsible to perform the central role

of identifyin+ a potential customer to craft the best possible portfolio for

a bank. !esponsibility of the concerned officer starts with assistin+ client

to open an account by knowin+ details information of the client. he

officer ensures verification of information provided by the client throu+h

an introducer havin+ an account with the bank. 0ocuments supplied with

the account openin+ form are also scrutini>ed.

0urin+ your communication e5perience with us* we know that you will have Fuestions

that you want answers to and issues you want taken care off Fuickly and effectivelyQ

o cater to all your needs* we have the ma5imum number of Carid 2ales & 3ustomer

2ervice 3enters countrywide.

CaridLs 3ustomer 2ervice division functions on the premise of pleasin+ and satisfyin+

our valuable customers* resolvin+ their problems and addressin+ their Fueries. Our

3ontact 3entre is eFuipped with the latest technolo+y and its staff is trained to inform*

educate and help customers in the best possible way.

6ou can contact our state of the art 3ontact 3enter* -# hours a day* 8$= days a year*

throu+h the followin+ means"

@$/1$

@$//@$

9.P.O. %OR

8/1$

S '/-) B=1@$

T customerserviceTwaridtel.com.bd

-B


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C www.waridtel.com.bd

Or you can


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2usiness Center 0%%ress

aid 2harani* 2hib %arir ore2honadan+a* Ihulna:B1// 'Opposite of ia Gall)

0olphin Gousin+*

%o+ra

0olphin Gousin+*

Ealeshwaritola* %o+ra =//

ParentLs Pla>a* !aa Alupotty*

9horamara %oalia* !aar %usiness3enter

Gotel 2ayeman '9round (loor) %aharchara* 3o5;s%a>ar #@//.

!an+amati %usiness3enter

ew 3ourt !oad* !an+amati.

Iha+rachori %usiness

3enter

2yed %uildin+*2hapla 3hattar* Iha+rachori

81


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%andorban %usiness3enter

Abeda Pla>a '9round floor) Opposite of 9ovt. Gi+h 2chool*%andorban

Products and Services:Products and Services:

Carid welcomes you to its world of Dalue Added 2ervicesQ

Ce know that communication is all about being hear%# being e!pressive an% ma7ing

your orl% more creative. hus* all our packa+es offer a vast ran+e of services and

contents : all put there to make your communication e5perience"

uch ?asier"Our basic voice services like 3all Caitin+* 3all 0ivert* 3onference 3all* and Doicemail

better mana+e your calls and keep you connectedQ

ore (un"

%e creative* stylish and hip by usin+ our 3aller unes to +reet or surprise your friends

and family* collea+ues* or loved ones by settin+ son+s* funny messa+es or sounds for

them. 2how them how different and creative you areQ

,ore Clue%4up:9et 2urf owQ %e connected to the internet wherever you are. 2urf anythin+ you like*

check your e:mails* swap 2 contents with your buddies or others. And best part is

you don;t have to +o anywhere to activate any of theseQ 4t;s there for you as soon as you

switch on your Carid 24

8-


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0n% more personal:

Personali>e your phone by downloadin+ wallpapers* rin+tones* lo+os* +ames and many

more contents of your choice from 24 9enie menu he Corld of 4nfotainment at the

palm of your handsQ

Carid entered the market with a promise of makin+ mobile phone affordable for people.

his promise was kept and Carid was the first operator to introduce a flat rate for all

calls 'inside own network and to other operators) for the convenience and ease of

customers. hus X8emX was launched : the best prepaid packa+e for makin+ calls to any

network.

4n addition* a new prepaid packa+e* 8ahihas also been launched. his packa+e offers

attractive tariff plan for customers who need to talk within theCarid network. Carid em

is already a very popular and well:liked brand Carid 8ahiis a brand e5tension to

enrich the brand.

ar+etin+ the corporate and 2? se+ments* Carid has launched different types of

XCorporate SimX with state of the art services includin+ 9P!2* corporate 22

broadcast* dedicated customer relationship mana+ement* and customi>ed packa+es.

Carid enterprise offers customi>ed telecom solutions for different businesses as per their

reFuirements and the ob


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their businesses +row.

Carid also offers e5tensive ran+e of value added services for customers. !ecently*

interactive voice portal has been launched for customers who are not 22 savvy.

ban+lalink Lamar tunesL '3!%) service is e5tremely popular with customers with a rich

library of ?n+lish* Gindi* %en+ali and Arabic son+s : all ready to be set as caller rin+

back tones. Carid has also been the first operator to launch issed 3all Alerts for

customers. 4n addition services like 2on+ dedicationK lo+o and rin+ tone downloadK and

iLbubble 'voice messa+e) make the portfolio rich. Carid has also launched 9P!2 in most

ma


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franchise centers.

8ahi pac7ages

8ahi 8ahi Royal

Connection price 'k.) @=/ 1-=/

,onthly ee & 'thers

8ahi 8ahi Royal

-ine rent9 2un%le ee 'in k) =/ =//

R A @=/ k.

-ine rent aiver

Caived when

usa+e YZ

%0 8//

A

'ther features

Pulse = sec 1 sec

umber of (n('any mobile network)

1= -/

3redit ,imit 'in k.) $// 11//

ote"

ahi"

o onthly line rent is %0 =/. 'e5cl. DA)

o onthly line rent will be waived if the subscriber usa+e 'e5cludin+

packa+e line rent) reached to %0 8//.

ahi !oyal"

8=


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o 2ubscriber will pay onthly %undle (ee of %0 =// 'e5cl. DA)

o 2ubscriber will en


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All char+es are e5clusive of 1=J DA.

(or 420 calls* 420 time band and pulse will be applicable.

Gelp line '@$) is free for Postpaid customers. All postpaid packa+es include %3, incomin+ and out+oin+ facilities.

All e5istin+ promotional offers will be applicable till the offers are valid

8em 4 Tariff $lan

8em .; hrs (startup)

2uit your taste:: more options

8em un

8em * secon% 8em n

2tartup

$ac7agePulse $/ sec

8@
http://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem24hrshttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem1sechttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemFnFhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem24hrshttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemhttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zem1sechttp://www.waridtel.com.bd/portal/page?_pageid=133,205780&_dad=portal&_schema=PORTAL#zemFnF


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$ac7age +etail

Pulse 1 sec

umber of (n(

(any mobile network)=

1oice Calls

$er ,inute

Regular /ourCarid to Carid - Paisa N1 sec

Carid to other operator

(mobile/ PSTN **)8 Paisa N1 sec

(n( :Carid to Carid 1 Paisa N1 sec

(n( :Carid to other operator - Paisa N1 sec

Carid to 4nternational ['420N?420) 420N?420 !ates

%3, 4ncomin+ 3alls (ree

S,S

Carid to Carid I. /.=/

Carid to other operator I. /.@=

(n( : Carid to Carid I. /.8/

(n( :Carid to other operator I. /.$/

4nternational 22 I. -.=/

8


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$ac7age +etailPulse 8/ secumber of (n((any mobile network)

=

1oice Calls

$er ,inute

Regular /our

Carid to Carid k. /.@B Nmin

Carid to other operator

(mobile/ PSTN **)k. 1.-B Nmin

(n( :Carid to Carid I. /.-= Nmin

(n( :Carid to other operator I. /.$= Nmin

Carid to 4nternational ['420N?420) 420N?420 !ates

%3, 4ncomin+ 3alls (ree

S,S

Carid to Carid I. /.=/

Carid to other operator I. /.@=

(n( : Carid to Carid I. /.1/

(n( :Carid to other operator I. /.-=

4nternational 22

$lease ote:

All incomin+ calls are free of char+es.

All char+es are e5clusive of 1=J DA.

Gelpline '@$) char+es T I. /.=/ from Prepaid customers.

Prepaid connection comes with 420* ?420 & pre:loaded 9P!2 facility.

All prepaid packa+es include %3, incomin+ and out+oin+ facilities.

8B


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[(or 4nternational calls only420N?420 rates will be applicable.

[420N?420 rate may chan+e as per %!3 directive.

[[4ncludin+ %3, ',ocalNC0)

$ro%uct Relate% Services:

o enable you to maintain your postpaid and prepaid accounts more conveniently* Carid

+ives you product related services* to ensure that you can easily char+e up your account

with your desired amount of airtime* so that you never fall out of the communication loopQ

Scratch Car%s 4 Carid scratch cards are widely available and can be purchased

from any one of our authori>ed dealers* outlets* franchises and 3ustomer 2ervice

3enters. Available in $ different denominations* these scratch cards can be used byboth ? users to refill their prepaid accounts and AG4 users to pay their postpaid

billsQ

ee 3har+e is a service for postpaid users which they can use to pay their postpaid billswithout havin+ to +o to banks.

6ari% Roamers:

Cith Carid* you donLt have to worry about roamin+ the world. o matter where in the

world you travel* our vast roamin+ covera+e will keep you seamlessly connected.

Carid 4nternational !oamin+ provides you the freedom of usin+ your e5istin+ Caridnumber when you travel outside %an+ladesh. Ce empower you to roam anywhere &

everywhere around the +lobe. Ce keep you connected to all those who matter* your friends

and family.

#/


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Press !eleases

Carid offers free prepaid connection with k -BB talk:time

Gundreds bustle around Carid photo booths to capture special moments on Pahela%oishakh

Carid introduces packa+e with free okia handset* prepaid connection

Carid offers 8//J bonus for prepaid subscribers

Carid;s ahi post:paid subscribers to +et k -*/// discount on Air Asia ticket

Carid offers up to I 11 per day instant cash back offer for prepaid subscribers Carid offers up to 8/pc bonus talk:time on rechar+e

Carid offers bonus talk:time of k $/ and $// 22 for inactive users

Carid starts news service with 8 D channels

9et Prothom Alo news on Carid phone

Carid to launch -#:hour healthcare service soon

Carid offers -/J bonus on rechar+e

Carid offers -/J bonus talk:time on first rechar+e

2i5 months into operations* Carid elecom ties up with 1// operators for

4nternational !oamin+ 2ervices

4n


42/48

obile 4nternet '9P!2N?09?)

9P!2N?09? as a bearer enable Carid to provide advanced data related service

to the customers. 4t is a hi+h speed data transmission technolo+y in 92 networks.

2ubscribe to Xobile 4nternetX to avail these ama>in+ services :

Internet:

2urf internet anytime* anywhereQQQ

C Carid understands your need for bein+ connected in today;s fast:paced world of

informationQ obile 4nternet brin+s the world to your hands* by enablin+ you to access internet

usin+ your Carid connectionQ

Eu 2et use your Carid phone as a modem to access internet from your desktop or laptop and

+ connected to the informational hi+hway wherever Carid network is available in

%a%an+ladesh.

60$

0on;t have a computerNlaptop aroundH se your mobile phone to surf CAP sitesQQQ

#-


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C AP 'Cireless Application Protocol) brid+es the +ap between the mobile world and the

4n internetQ Our 9P!2N?09? facilities +ive you the ability to surf CAP sites* so that you can

Aa access a wealth of information usin+ in+ communication can beQ

Activatin+ obile 4nternet on your phone

4n order to use obile 4nternet '9P!2N?09?)* there are certain thin+s you reFuire:

1. 1st reFuirement: 6ou need to have a 9P!2N?09?N2 compatible handset.

-. -nd reFuirement: 6our handset needs to be confi+ured before usin+ the services

ormally* if you want to access 9P!2N?09? throu+h your mobile* you need to confi+ure your

handset. his makes life complicated : as you have to find out your handset model name*

model number* model type etc and enter them into your phone.

o make your life much easier* Carid offers advanced handset settin+s. Chen you insert

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your Carid 24 in your handset for the first time* it automatically initiates a handset

confi+uration reFuest. 4f you have a 9P!2N?09? compatible handset you will soon receive

the handset confi+uration settin+s throu+h a flash messa+e. Chen you save this messa+e*

your handset will be automatically confi+ured for 9P!2N?09?

3hapter #

Conclusion

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elecom sector deals with the most sensitive part of an economy. 4t is vitally important

for a country to provide Fuality network for flourishin+ the economic sector and

enhancin+ the overall business and manufacturin+ environment of the country. 4n recent

times in %an+ladesh elecom sector has been considered the most prospective* compared

to the other service sectors* for their Fuality service and transparency. At past only the

some limited company were in operation and people had no other alternative to +o to

those institutions for service. %ut now the scenario is Fuite different. A +ood number of

companies are renderin+ service and a tou+h competition e5ists in this sector. 2o it is

very important to attract new domain of customers* side by side with re+ular clients in

order to diversify the customer basket and at the same time increasin+ profit.

oday;s business world is dynamic and ever chan+in+. o cope up with all these chan+es

and adopt with new scenario a +roup of skilled and talented workforce is the first

reFuirement. Carid elecom ,td has ri+htly focused on skill development of employee

and at the same time introducin+ technolo+y in almost every step of its day to day activity

to insure prompt and Fuality service. %esides freFuent trainin+ pro+ram is also conducted

by the Carid to increase the level of employee efficiency. his should be further

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stren+thened as there is no alternative of trainin+ in telecom sector as here practice and

e5perience alon+ with trainin+ can make the difference.

Carid elecom ,td started its


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References

!e+t Boos)

*4nternational arketin+.

aresh I. alhotra* arketin+ !esearch

0avid ,. ,oudon *3onsumer %ehavior

OR(O!0 %usiness 0ictionary

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Internet ,eb sites)

http"NNwww.waridtel.com.bd.

http"NNwww.waridtel.com.

http"NNwww.

Date post:	19-Feb-2018
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36246195 Internship Report on Airtel Bangladesh

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