36574667 Internship Report of Mcb 2010

8/13/2019 36574667 Internship Report of Mcb 2010

1/119

INTERNSHIP REPORT ON

MCB BANK Limited

Internship Report submitted to the Fau!t" o# Mana$ement % Administrati&e Sienes in

Partia! Fu!#i!!ment o# the Re'uirements #or the (e$ree o# Bahe!ors o# Business

Administration)

B"*

Name o# Student*

Ro!! Number*

(ate o# Submission*15 september 2013

UNIVERSITY OF GUJRAT

Name o# pro$ram oordinator+++++++++++++++++++++++++++++

Si$nature o# pro$ram oordinator++++++++++++++++++++++++++
http://www.uog.edu.pk/index.ht


2/119

University of Gujrat

,-)T Road SienesCampus.

Fau!t" o# Mana$ement and Administrati&e Sienes

Course Tit!e* Internship ,Report based on Internship.

Course Code M-T+/01


3/119

Acknowledgement

Person is not a perfect in all the contexts of his life, He has a limited mind and mind thinking

approaches. It is the guidance from Almighty Allahthat shows the man light in the darkness and

the person find his way in the light. Without this helping light, person is nothing but a helpless

creation.

The teaching of the Holy Prophet Muhammad (PBUH)were also the continuous source of

guidance for me especially his order of getting knowledge and fulfilling once duty honestly was

key motivation force for me.

With prayers of my parentsand support of my teachersit became possible to formulate this

report. I pay high regards to them.

I am also thankful to all my friendsand class fellowswho helped me and provided me support

to complete this hard task.

I like to thank Mr. Raman and miss lram and especially as they helped me remarkably for this

proect.

!


4/119

"#ecuti$e %ummary

!"# was incorporated in $%%& and was later privati'ed by the (overnment of Pakistan. The

)ishat (roup bought the maority shares of the bank and so got the rights to control the bank*s

operations. +ince the privati'ation of the bank, !"# has implement different policies to make it

one of the best banks of Pakistan, which included introducing new products and services and

increase its operations by opening new branches in Pakistan.

I did my six weeks internship at M&B 'utchery &howk and worked in account opening

department, operations department, accounts department, emmittance, "ustomer +ervice

department.

+ome of the work that I did in these departments included collecting che-ues, filling account

opening forms, activity checking and stop payments and closing of accounts.

lthough there were no such big problems found in the working of !"#, there were some

problems in training of the employees, incentive schemes and product innovation.

+ome of the recommendations include workshops for employees, ob rotation, teams work to

find innovative products and scholarship programs for employees.

/astly !"# has seen a rapid growth in its activities by introducing a range of products and

services and showing its presence in the country by opening new branches and in future should

keep this momentum and always strive to become the best.


5/119

ale of &ontents

*P!&% PA+" ,*.

!ntroduction

-.- Introduction 0$

-.#ackground of the study 0$

-./Purpose 0$

-.0+cope 01

-.1!ethodology 02

-.2+ummary 03

History and Aout M&B

.-HI+T4I"/ #"5(46) 07

.bout !"# 08

.09I+I4) : !I++I4) $$

.0.-9/6;+ 4< !"# $1

.0.wards and chievement $3

.1#ranches network $8

.1.-4rgani'ation +tructure =!"# 0$>&? $>

PR*3U& 4%"5!&"%

/.-ccounts $%

/.-.-"6;)T ""46)T $%


6/119

/.-.#+I" #)5I)( ""46)T 1$

/.-./+mart @ollar ccount 12

/.-.0? 32

/./.8Illiterate C PhotoC @isable Persons ccounts 32

&lient9Account *pening Process %teps 33

&lassification of Accounts

/.1.-@ormant ccounts 7$

/.1.Inoperative ccounts 7$

/.1./6nclaimed @eposit ccount 7$

/.2ccount "losure 77

*$er$iew of che7ue


7/119

/.6.-Procedure for Issuance of "he-ue books 7%

/.6."ollection of "he-ue book by the "ustomer 82

R"M!A,&"%

/.8.-@emand @raft 88

/.8.-.-Parties involved in the @emand @raft 8&

/.8.-.ccounting entry for @@ issuance 8&

/.8.-./ccounting entry for @@ Payable #ranch 8>

/.8.Payment 4rder 8%

/.8..-"haracteristics of the Payment 4rder &0

/.8..ccounting entries for P.4 issuance &$

/.8../""46)TI)( ;)TD WH;) PD &$

/.8./Term @eposit eceipt &$

/.8.0"all @eposit eceipt &3

@I2

;ockers

/.-8

/.-8


8/119

/.-&

/.-&

%elf "#perience >>

=inancial Analysis of M&B >%

0.-Hori'ontal nalysis >%

0.9ertical nalysis %$

0./TI4 )/D+I+ %2

Annual =inancial statement of M&B

1.-#alance sheet %>

1.Income +tatement %%

1./"ash

+;*%%AR? $$2

References $$3


9/119

$

&hapter - !ntroduction

-. !ntroduction

"hapter one is about introduction of report. s a part of re-uirement of !# degree six week

internship is necessary for student. This chapter includes background, purpose, scope,

obectives and methodology of the study. It also include introduction of organi'ation.

-. Background of the study

Internship training program during !aster in #usiness administration Program is necessary

for the partial fulfillment of the completion of @egree of !aster in #usiness dministration as

per H;" = Hire education commission ? re-uirement. It is necessary for me to complete an

internship session of about 8 weeks in some manufacturing or service industry relevant to my

area of interest and speciali'ation. +o, I choose the #anking field because I have the

interest in this sector because my study background is related with this sector.


10/119

1

-./ Purpose

Internship is the capstone experience that provides me with handsEon, realEworld

experience in a work setting. Ideally, internship will enable internees toB

6se my knowledge and skills get from the classroom,

@iscover where further competence is needed,

"onvert the bookish knowledge into practical life, and

become better ac-uainted with the types of work settings in which such "ompetence

can be applied.

-.0 %cope

This study will facilitate to me regarding the working of #anking sector of Pakistan because

most of the teachers during their lectures use the examples of #anks like !"#, )ational

#ank, 6#/, #ank lfalfa and many others, +tudents should study about the functioning of

such #anks. It will help full for me in future.

-.1 ;imitation of the %tudy

T he study is done with the sole purpose of doing the best work but there were certain

limitation faced during the internship period. The most important limitation from which

the study suffers is the nonEavailability of information in a manner re-uired for analysis


11/119

2

and the secrecy of the bank. nother important limitation of the study is time and space

constraint.

In the !"# Timber !arket #ranch fraud was held by chief cashier and operation manager so an

udit Team was there and management was busy in providing information to auditor and sat s

claims of customers.

-.2 *Cecti$es

I worked as an internee in !"# Timber !arket branch, /ahore. The main obectives to study in

!"# wereB

To get some experience in working with well reputed organi'ation.

To gain knowledge about the professional environment of the bank.

To know about the technology utili'ed in the banks.

To deal and manage with the situation of stress.

-.6 Methodology

There are mainly two methods that are used for the collection of data.


12/119

3

Primary @ata

+econdary @ata

(A)Primary 3ata

4bservation of functions of #ranch operations on the spot.

4bservation of different processes of #ranch on the spot.

(B) %econdary 3ata

Internet is very helpful for me to study more about banking sector of

Pakistan.

@ifferent type of booklets of the #ank.

nnual reports

Aournals

)ewspapers

-.8 %ummary

This is the first chapter of the report containing the detail introduction of the report.

Internship training program during !aster in #usiness administration Program is necessary

for the partial fulfillment of the completion of @egree of !aster in #usiness


13/119

7

dministration. Internship will enable internees to integrate and use knowledge and skills

from the classroom. This study will facilitate me regarding the working of banking sector of

Pakistan.


14/119

8

.-.- ,A!*,A;!DA!*,

In Aanuary $%&3, the (overnment of Pakistan nationali'ed !"# following the #anks

=)ationali'ation? ct $%&3. !"# was the only bank which was nationali'ed solely as neither it

nor any other bank being merged with it due to its consistent and firm policies and its sound

position.

.-. PR!5A!DA!*,

wave of economic reforms swept Pakistan in the lattes introducing the )eed for privati'ation

of state owned banks and companies. This was the first bank to be privati'ed in $%%$ and the

bank was purchased by a consortium of Pakistani corporate groups led by )ishat (roup. )ishat

(roupis one of the leading and most diversified business groups in Pakistan. The group has

strong presence in the most important business sectors of the country such as banking, textile,

cement and insurance.

!ian !ohammad !ansha is the "hairman of the group =and also !"#? and has played

instrumental role in its success. In recognition of !r. !ansha*s contribution, the (overnment of

Pakistan has conferred him with F+itaraEeEImtia'F, one of the most prestigious civil awards of the

country.
http://en.wikipedia.org/wiki/Nishat_Grouphttp://en.wikipedia.org/wiki/Nishat_Grouphttp://en.wikipedia.org/wiki/Mian_Mohammad_Manshahttp://en.wikipedia.org/wiki/Nishat_Grouphttp://en.wikipedia.org/wiki/Nishat_Grouphttp://en.wikipedia.org/wiki/Mian_Mohammad_Mansha


15/119

&

. Aout M&B

4ver the years !"# has developed strong relationships with its customers by understanding

their needs and treating them with respect, dignity and importance. The driving force behind its

commitment and services is its focus on customers ensuring that it not only meets, but also

exceeds their expectation.

They strive to achieve excellence by ensuring that every moment of their time is spent in adding

value, making sure that they do things right, first time, and every time. With the -uest of -uality

!"# has always taken initiatives bringing banking into a new arenaG from cash to the

convenience of plasticG from branch banking to internet banking and from face to face customer

interaction to online accessibility.

!"# now focuses on three core businesses namely "orporate, "ommercial and "onsumer

#anking. "orporate clientele includes public sector companies as well as large local and multi

national concerns. !"# is also catering to the growing middle class by providing new asset and

liability products. M&B Bank ;imited =


16/119

>

./ *rganiation Profile

)ame of 4rgani'ationB !"# /imited.

"hairmanB !ain !ohammad !ansha

/ocationB )ew (arden Town /ahore.

#ranch codeB $0>0

PhoneB %1E031E&&1&378 C &&10073

6)B $$$E000E811 =!"#?

WebsiteB www.mcb.com.pk

./.- Pattern of %hare Holdings

3escription %hareholding Percentage

@irectors, ";4 and children 71,$%0,>&& &.77$>

ssociated "ompanies 7&,00%,023 >.13%0

)IT : I"P 7,>27 0.000>

#anks, @


17/119

%

Public +ector "os. : "orp. $2$,&3%,&2$ $%.0828

(eneral Public =/ocal? $0$,>32,>$% $3.&283

(eneral Public =


18/119

$0


19/119

$$

!r. bdul


20/119

$1

.0.- 5A;U"% *= M&B

!,"+R!?

We are the trustees of public funds and serve our community with integrity. We believe in being

the best at always doing the right thing. We deliver on our responsibilities and commitments to

our customers as well as our colleagues.

R"%P"&

We respect our customer*s values, beliefs, culture and history. We value the e-uality of gender

and diversity of experience and education that our employees bring with them. We create an

environment where each individual is enabled to succeed.

"F&";;",&"

We take personal responsibility for our role as leaders in the pursuit of excellence. We are a

performance driven, result oriented organi'ation where merit is the only criterion for reward.

&U%*M"R &",R!&!?

4ur customers are at the heart of everything we do. We thrive on the challenge of understanding

their needs and aspirations, both reali'ed and unreali'ed. We make every effort to exceed

customer expectations through superior services and solutions.


21/119

$2

!,,*5A!*,

We encourage and reward people who challenge the status -uo and think beyond the boundaries

of the conventional. 4ur teams work together for the smooth and efficient implementation of

ideas and initiatives.

MCBTODAY

!"# is one of the leading banks of Pakistan with a deposit base of s. 28> #illion

and total assets over s.700 #illion. Incorporated in $%3&, !"# soon earned the

reputation of a solid and conservative financial institution managed by expatriate

executives. In $%&3, !"# was nationali'ed along with all other private sector

banks.

The #ank has a customer base of approximately 3 million, a nationwide

distribution network of over $,000 branches and over 370 T!s in the market.

@uring the last fifteen years, the #ank has concentrated on growth through

improving service -uality, investment in technology and people, utili'ing its

extensive branch network, developing a large and stable deposit base.


22/119

$3

.0. Awards and Achie$ement

"uromoney Awards

Best Bank in Asia Award


23/119

$7

#est #ank in Pakistan ward 1003

#est #ank in Pakistan ward 1002

#est #ank in Pakistan ward 100$

Best 3omestic Bank Award


24/119

$8

>

=#ranches?

$07&

"ommercial M %>8 +ri /anka M 7

"onsumers M 33 #ahrain M $

W#( M $$ ;PJ M $

Islamic M $$ 6; M $

+ub branches

07

MCB

New Gr!e" T#w" Br"$% &10'0(

)et*+ #, st,, s #" 30-'-2010

Ser*+N#- Emp+#.ee N#- Emp+#.ee Nme )eprtme"t /erm"e"tOts#r$e


25/119

$&

2 234/0 SALEEM AM5A( B6TT BM PERMANENT

7 78009 :ASIR 5A;AI( BOM PERMANENT

1 74749 AKRAM RA4/0 MISS AMNA -BO PERMANENT

4 7>233 6MMER ALI A(;ANCES PERMANENT

3 1742> SA5I( %SHAHI( PBA PERMANENT

8 29998 SANA 6MMER ASSISTANT PERMANENT

> 70/28 NA87 SA?IB ALI CASH OFFICER O6TSO6RCE

28 /82 AB(6L LATIF -6AR( O6TSO6RCE

2> 290 M6HAMMA( ARSHA( -6AR( O6TSO6RCE

70 2774 M6HAMMA( 5AMSHAI( TEA BO: O6TSO6RCE

.1.- *rganiation %tructure=!"# 0$>&?

!anager 4peration !anger

=9P? =4( N ?

dvances=4( NNN?

P#=4( NNN?


26/119

$>

&hapter / PR*3U& 4%"R5!&"%

!r. Dasir =4peration manager?

This section is based on my observation and experience and rotation during my internship at the

Timber !arket #ranch of !"# /imited. +ome of the obs that I performed or assisted in

performing or overlooked in the various departments were

"ash="ontract?

Internal control officer=4( N?

egional!anager

egional 4perational!anager


27/119

$%

/.- Accounts

!alik !aid =Personal #anking dvisor?


28/119

10

!inimum maintain balance s.$0000 if less then minimum limit s.70 will deduct

Eligibility

Individuals =+ingleCAoint?


29/119


30/119

11

/ow income individuals are eligible for opening ## with single or oint account

type.

;xisting individual account holders can also convert their regular +avings or current

account into #asic #anking ccount.

This facility is not offered to nonEindividuals

/.-./ %mart 3ollar Account

The minimum amount to be placed under this product is 6+@ $00, 00.

"omplimentary Pak upee account without minimum balance re-uirement.


31/119

12

@iscount =6p to 70O? on processing charges of Personal /oans : "ar


32/119

13

4pen your account in 6+ @ollar, 65 Pound +terling, or ;uro.

4pen for as little as 6+ 700 or e-uivalent.

6nlimited transactions at your branch.


33/119

17


34/119

18

The profit is calculated only on minimum deposit balance between s. $0,000CE and s.

200,000CE during a month, irrespective of the balance available in the account =as per

prescribed slabs?. This range can be changed by the #ank any time without giving prior

notice to the customer =as and when re-uired?.

Profit is calculated monthly, based on the minimum balance of the account during the

month. In case minimum balance exceeds the ceiling of s. 200,000CE in a month, profit

would only be paid on s. 200,000CE

!"# +mart +avings account can be merged with the regular P/+ +avings account any

time by giving 2 months notice to the customers at the discretion of the #ank.

The profit rates are estimatedCprovisional and subect to change any time at the discretion

of the #ank.

+ervice charges would be applicable as per #ank policy if the balance goes down below

the prescribed minimum balance.

"he-ue book would not be issued to the account holder. T! "ard would be issued to

the customer for cash withdrawals.


35/119

1&

customer can open only one !"# +mart +avings ccount in the #ank, in case a

customer is found to have more than one +mart +avings ccount, the #ank reserves the

right not to give the profit or recover profit if already paid to the customer on their

accountCs.

Jakat is deducted as per the policy. Withholding Tax is also deducted from profit =where

applicable? as per Income Tax /aws

Rates

6p to +.$%%, %%% 7O

s.100, 000 Q 1%%,%%% &O

!ore than s.200, 000 7O

Profit &alculation

Profit will be calculated on a monthly basis, based on the minimum balance maintained by the

customer during that month.

Eligibility

4nly Individuals =+ingle or Aoint? are eligible to open P/+ +mart +avings ccount.


36/119

1>

)onEIndividuals like Proprietors "ompany, Partnership, Trading, "ollection accounts

etc are not eligible.

/.-.2 'HU%HA;! BA&HA A&&*U,

Provides additional facilities for payment of 6tility #ills and /oan Installment of H#


37/119

1%


38/119

20

be considered as well and the profit will be paid as per the rates notified by the #ank on

half yearly basis.

ll other terms and conditions including rates of profit, Jakat and Withholding tax

applicable to P/+ +avings #ank ccounts are applicable.

Eligibility

ll types of customers are allowed to open P/+E 287 accounts except @evelopment


39/119


40/119

21

s.700 !illion and above >.17O

Eligibility

Individuals and institutions can open the account.

/.-.:%A5!,+% FRA

(row with !"# Rtra by saving more and earning greater profit.

!"# +avings Rtra ccount offers you a wide range of attractive profit rates.

'"? P*!,%

Initial balance for account opening re-uired s.$000

!inimum balance maintain limit s.$00000

The higher your balance, the higher your profit.


41/119

22

)ow avail attractive rates up to >.7O.S

Profit calculated on monthly basis.

Profit paid into your account semiEannually.

)o oining fee on @ebitC T! "ard.

70O discount on lockers.

"ash deposit and withdrawal facility at hundreds of branches nationwide.

6nlimited number of T! withdrawal transactions.

2 free withdrawal transactions through the branch every month.

/.-.-< BU%!,"%% A&&*U,

!"# #usiness ccount lets you build your business through the accrued savings from

discounted transaction fees, and more.

'"? P*!,%


42/119

23

Higher the balance the higher the number of free transactions.

4pen a #usiness ccount with s.70, 000 only.

6nlimited free cash deposit and withdrawal facility at hundreds of branches nationwide.

=R"" %"R5!&"%

When you maintain average monthly balance of s.$00, 000 or above

@emand @raftsCPay 4rders.

"ancellation for @emand @raftsCPay 4rders.

"he-ue #ook.

International T! (old "ard.

"RM 3"P*%!


43/119


44/119

28

>ithholding a#

Withholding Tax,where applicable shall be deducted from the profit amount, as per Income Tax

/aws in force at the time of profit payment.

This deposit can be used as a security C collateral and the depositor can avail up to &7O of the

principal amount upfront. The depositor also has the option of increasing the financing limit up

to %0O of the principal amount, upon obtaining the necessary approvals from the relevant

authority. The tenor of the financing facility should be within the maturity date of the deposit.

In case of premature encashment, the depositor will bear the tax expense

Profit payment fre7uency

Profit on the special T@ is paid on the date of maturity of deposit for 2 and 8 months tenor.

@eposits booked for $, 2 and 7 years tenor is paid profit on a -uarterly basis. Hence the depositor

gets the opportunity of investing for a long term without compromising on cash flows.

Payment of profit

Profit amount will be credited into the depositor*s linkedC specified current or +avings

account.

"ash payment of profit amount will not be allowed.

#ranch is re-uired to maintain maturity date and profit payment dates for each account so

that there is no delay in payment of profit to the depositor.


45/119

2&

Eligibility

=;xisting ccount Holders? Individuals, ithholding a#

Withholding Tax, where applicable will be deducted from the ProfitCinterest amount, as per

Income Tax /aws in force at the time of profitCinterest payment.

These deposits are also received in multiple of s. $000CE

If a depositor withdraws deposit on a date prior to the date of declaration of profit rates, the

profit due can be paid at the rate of profit declared for the last half year.

This, however, shall be a provisional payment with the prior approval of egional !anager. If

the rate declared for said half year is more than what was paid to such deposit holders then the

difference shall be paid through Payment 4rder. In case rate of profit announced on +pecial


46/119

2>

)otice @eposit is less, then customer should pay the difference. It will be appropriate if an

undertaking from the customer is taken in this respect.

The return on


47/119


48/119

30

copy of the photograph duly attested by ga'ette officerC)a'im.

copy of ")I" without photograph duly attested by the same person who has attested

the photograph as per above.

confirmation in writing to the effect that they have no other document bearing their

photograph.

!oreover, the particularsC")I" of such persons must be confirmed from )@ in

writing or through its K9;D+;+L system.

/./. Partnership Account

$. pplication for 4pening ccount =+


49/119

3$

/././ Joint %tock &ompanies

"opies of the following documents duly certified by the authori'ed officer of theB

$. esolution of #oard of @irectors for opening of account specifying the person=s?

authori'ed to operate the company account.

1. !emorandum and rticles of ssociation.

2. "ertificate of Incorporation.

3. "ertificate of "ommencement of #usiness.

7. ttested photocopies of "omputeri'ed )ational Identity "ard =")I"? of all the directors.

/./.0 &lusE %ocieties and Associations

"ertified copies ofB

$. "ertificate of egistration issued by the egistrar of "ooperative +ocietiesC egistration

uthority.

1. #yeE/awsC !emorandum and rticles of ssociation of the +ociety containing official

seal of the egistration uthority.

2. Permission of the registration authority for opening of ccount in the name of

ssociation as re-uired under section 2& =d? of "oEoperative +ocieties ct, $%17.

3. /ist of members of the !anaging "ommittee duly certified by the egistrar of +ocieties.

7. esolution duly passed by the members of !anaging "ommittee in their meeting

regarding opening and operation of account in the name of said +ociety. It must be


50/119

31

ensured that the mandate for operation of ccount given in the esolution is not in

violation of the provision of #yeE/awsC !emorandum and rticles of ssociation.

8. ttested copies of ")I" of the authori'ed officialsC persons.

/./.1 Agents Accounts

$. "ertified copy of KPower of ttorneyL

1. ttested photocopy of "omputeri'ed )ational Identity "ard =")I"? of the agent.

/./.2 rust Accounts

$. ttested copy of "ertificate of egistration

1. esolution duly passed by the Trustees regarding opening and operation of ccount in

the #ank in the name of said Trust @eed.

2. ttested copies of ")I" of all the trustees.

3. "ertified copies of /etter of dministrationC Instrument of Trust.

/./.6 Minor Accounts (Age elow -8)

!inor is a person who has not attained the age of $> years, if the "ourt appoints guardian of

hisCher person or property, then the period of his minority extends to the age of 1$.


51/119

32

$. n account in the name of minor is allowed to open by his guardian, preferably ointly in

the name of guardian C !inor or !inors, payable to either or survivor opener of the

ccount.

1. Title of ccount is on the !inor*s )ame =s per


52/119

33

/.0 Account opening

&lient9Account *pening Process %teps

-. "ustomercomes into the branch and re-uests for opening an account.

."ustomer +ervices 4fficer ="+4?B delivers the ccount 4pening pplication along with the

terms and "onditions =T:"? and relevant documents to the customer.

/."ustomerB receives the ccount 4pening


53/119

37

"opy of employment or student "ard : other verification documents as re-uired on caseE

toEcase basis.

4btain customer*s signatures on the 4< and ++ "ard =in person?. !oreover one signature card

will be used to capture per signature of the client =In case of Aoint ccount Holders use

additional signature card?. +ubse-uently takes the form to the elationship and 4perations

!anager for 9erification and authori'ation.

1.4perations !anagerC ccount !aintenance 4fficer =!4?B

9erifies introducer*s signature from #ranch Teller !odule Transactions )onE


54/119

38

6."ustomer +ervices 4fficer ="+4?B

+elects +D!#4/+ #ranch Teller !odule Transaction )onE


55/119

3&

Account *pening

6ses +D!#4/+ #T !odule Transaction )onE


56/119

3>


57/119

3%

Input or +elect "lient )umber, press enter customer )ame will appear on the screen , Input

)ame of +ignatory : @escription

+ystem shows message at the bottom K+canning to +D!#4/+L

PopEup box appears on the screen and shows message K/oading imageL. Press 4k and

then "lick K+ave iconL or press


58/119

70

+elects 5ernel !odule +tatic "lient Information "lient =+creen U

completes client opening screen U $33 in 5ernel !odule =


59/119

7$

"urrent accounts not operated for K8L months and +avings accounts not operated for one

year shall be classified as dormant accounts.

Half yearly profit shall continue to be applied as usual on +avings account only.

/.1. !noperati$e Accounts

"urrent ccounts not operated for K1L years and +avings accounts not operated for K2L

years shall be classified as KInoperative accountsL

Half yearly profit shall continue to be applied as usual.

/.1./ Unclaimed 3eposit Account

If a "urrent : +avings ccounts remains Inoperative for K0> : 0&L years respectively will be

classified as 6nclaimed @eposit ccount. In addition to this, #ank @rafts, (overnment @rafts,

Payment 4rders, !ail Transfers,


60/119

71

ll unclaimed deposits including time deposit or any other kind of deposits or financial

instrument =Pay in slips, Payment 4rders, @emand @raft, TT, !T*s or any other financial

instruments?

However, @epositsCInstruments recorded in the name of !inor or (overnment

@epartmentCgency or "ourts of /aw are not transferred to +#P.

)o profitCinterest is paid on deposits transferred to 6nclaimed ccounts. +imilarly, no

service charges are deducted.

/.1./.- ,otice to the Holder of Unclaimed 3eposits9 !nstruments

02 months prior to the completion of 6nclaimed @eposits, branches are re-uired to

intimate the account holder in writing via mail on the customer*s address regarding the

settlement of their depositsCinstruments.

If on the expiry of the three month*s period no acknowledgement or reply is received

from the holder of unclaimed @epositCInstrument, the entire funds should be transferred

to +#P.

#ranches are re-uired to maintain complete record of letters sent tithe holders of

6nclaimed @eposits

#ranches are also re-uired to send written intimation to the (overnment Institutions,

gencies, "ourt of /aw and !inors =fter ac-uiring the age of maturity? for the

settlement of their depositsCinstruments.


61/119


62/119

73

While forwarding any claim for refund, branches are re-uired to obtain the following documentsB

4riginal application for refund long with verification of attested signatureCthumb

impression of the claimant by the #ranch 4perations !anager or @esignated uthori'ed

4fficer with the name and stamp.

"laimant*s address and contact number must be clearly mentioned in the application.

"opy of Intimation /etter sent to the holder of unclaimed depositCinstrument.

ttested copy of ")I" of the claimant.

"ertificate as per nnexureE IE07E".

/.2 Account &losure


63/119


64/119

78

,oteIn case of any estraint on the accountB Teller informs the customer to submit a written

application to the "+4, in order to remove the restraint from the account.

1."+4B eceives restraint removal application from the customer : forwards the same to the

elationship !anager for signature verification and deletion of restraint from the account in

order to close customer*s account.

2. ccount !aintenance 4fficer =!4? 9erifies the details and remove restraint from the

customer*s account.


65/119

7&

ccounting ;ntry


66/119

7>

"he-ue books should be issued to the account holder or hisCher authori'ed representative at the

#ank*s counter if @4 is fully satisfied. However, in exceptional cases the 4perations !anager

may allow issuanceC dispatch of che-ue book to the customers through courier after completing

all the relevant formalities.

Handling of Undeli$ered &he7ue ooks

ll processed che-ue books that remain uncollected by the customers for six months from the

date of issuance must be destroyed by the branches after the recovery of "he-ue book issuance

charges and ;xcise @uty =If any?.

The che-ueEbook custodian =@esignated uthori'ed 4fficer? records the details of all

such che-ue books in the nnexure $E 0%E.

#ranch !anager would approve the list for destruction and signEoff.

"ustodian =@esignated uthori'ed 4fficer? destroys the booksCleaves in the presence of

the #ranch !anager and obtains hisCher signature.

;nsure proper notation on che-ueEbook issuance eport for the books destroyed.

/.6.- Procedure for !ssuance of &he7ue ooks

-. "ustomerB 9isits the branch and presents che-ue book re-uisition slip. =vailable in the

existing che-ue book?

In case of new customers or lost re-uisition slipC"he-ue book, customer fills out a che-ue book

e-uisition slip


67/119

7%

."+4B receives re-uisition slip from the customer.

"onfirms ccount balance from the #ranch Teller !odule . lso confirm the status of

account =ctive, @ormant, and Inoperative?.

In case of dormant or inoperative account, "+4 re-uest the customer to perform a

financial transaction on the cash counter in order to activate the account : process

che-ue book issuance re-uest.

+ystem does not permit the processor to submit the che-ue book re-uest by disabling the

K+6#!ITL icon on the screen, if account has dormant or inoperative status.

"+4


68/119

80

/og in to "he-ue book egistration +ystem ="#?.

Input ccount )umber : click on submit icon.

)ext screen shows the customer*s account details. =t the bottom of the screen all the

"he-ue #ook e-uest that are linked to the customer*s account are shown along with

their status?.

"lick to the option KProceedL available on the above screen. Input K)umber of /eavesL

as re-uested by the customer.

"lick on submit icon, system saves the che-ue book re-uest with the K)ewL status.

1.@esignated uthori'ed 4fficerC ccount !aintenance 4fficer =pprover?

pprover inserts /ogin I@ and password in the "he-ue book e-uest +ystem in order to

approve the che-ue book re-uests. "lick on submit icon.

"lick on customer*s )ame link, "he-ue book e-uest @etails will appear on the screen.

"heck details with the e-uisition +lips and select pplication +tatus as KcceptedL

"lick on K+6#!ITL I"4).

5eep "he-ue book e-uisition +lips in the


69/119

8$

!ain !enu #ar screen appears, clicks on Print "he-ue book Tab on the top !enu #ar.

+creen will show the details and total number of re-uest received from all the +D!#4/+

#ranches.

"lick on KPrintL Icon : system gives following message KThe "he-ue book e-uest has

been set to PrintedL.

@etails of the "he-ue book e-uest automatically upload in the text file.


70/119

81

-


71/119

82

etrieves the che-ue book from the box.

@etach re-uisition slip from the che-ue book.

4btains "ustomer*s signature on the che-ue book re-uisition slip : Issuance eport.

;nsures that the signatures are duly verified.

@elivers the che-ue book to the customer.

/."ustomerB "ollects che-ue book and leaves the branch.

0."ustomer +ervices 4fficer ="+4?

fter obtaining the acknowledgement =+ignature?,

ttach "he-ue book series with the account by using #ranch TellerE #T Transactions

)onE


72/119


73/119

87

There is a report available in +D!#4/+ that provides details of the entire che-ue books issued

to all the account holders in the branch since the account opening date.

/.8 R"M!A,&"%

This covers the services and products that #ank offers to its customers for


74/119


75/119

8&

/.8.-. Accounting entry for 33 issuance

@;#IT PTD ""46)T

";@IT H4 =specific branch of !"# on which @@ issued?

/.8.-./ Accounting entry for 33 Payale Branch.

@;#IT H4 =+pecific branch by which @@ issued?

";@IT @@ PD#/;

Issuing #ranch

emitter #eneficiary

@rawee #ranch

@raft

@raft


76/119

8>

4nce the @@ present to the branch then the following entry will pass

@;#IT @@ PD#/;

";@IT PTD ""46T ";@IT

Payment of 3emand 3raft $ia &ash

When @emand @raft is presented at the counter of a @rawee branch for cash payment,

identification of a payee is re-uired. If a payee is the customer of a branch, his signature can be

verified from the specimen signatures on the record.

"rossed @@ cannot be paid in cash, except to a banker who collects the same for credit to his

customer*s account. s such, a crossed @@ cannot be presented by the Payee for "ash payment

at the counter.

Payment of 3emand 3raft in ransfer9 &learing

Payment of @emand @rafts can also be made in TransferC "learing. complete procedure for

collection C payment has been explained in the section of "ash and "ounter +ervices =Inward

"learing

Re$alidation of 3emand 3raft

+ince @@ is payable within six months from the date of its issue, therefore, an instrument being

older than six months re-uires revalidation before payment.


77/119

8%


78/119

&0

It is in a receipt from and therefore is payable only after obtaining a discharge of the

payee on ade-uate revenue stamp

Pay 4rder cannot be issued to a minor

Pay 4rder meant for bank*s own payment but in practice these are also issued to

customers for making payment.

Pay 4rder is issued for payments within the same city

/.8..- &haracteristics of the Payment *rder

It is issued by and drawn upon and payable by the same branch of the #ank.

It is neither transferable nor negotiable and as such it is payable to the payee named

therein.

Parties in$ol$ed in the Pay *rder

PurchaserPurchaser is a person, firm, company, (overnmentC+emi (overnment 4rgani'ation

or local authority.

!ssuing9Paying BranchThese issuesCpays on presentation of the instrument.

Payee Payee is the person named on a bill to whom, or to whose order, payment is to be made.

Where a bill is not payable to bearer, the payee must be named or otherwise indicated therein

with reasonable certainly.


79/119

&$

2.>.1.1 ccounting entries for P.4 issuance

@;#ITB PTD 4 "+H

";@ITB PD 4@; I++6)";

2.>.1.2 ""46)TI)( ;)TD WH;) PD

@;#ITB PD 4@;

";@ITB PTD

/.8./ erm 3eposit Receipt

Term @eposit eceipt is basically used for the saving purpose, and it is also use for transfer

purpose, which means amount moves from one account to another account, in term deposit

receipt specific time period is mentioned and during this particular period no one can withdraw

this amount from his account, so when we talk about some specific time period it may be three

months, six months three years etc basically it depends open on customer according to his desire

I made this Term deposit receipt. Term @eposit eceipt is basically a profit oriented instrument,

because customer deposits his money for specific period of time and on behalf of this bank will

pay some percentage of profit which depends upon the amount of deposit higher the deposit

higher will be the percentage of profit.

#asically T@ is profit oriented instrument so that*s why 'akat is also applicable on it, no

commission is charged on this term deposit receipt.


80/119

&1

/.8./.- Procedure of !ssuance of erm 3eposit Receipt


81/119


82/119

&3

#ecause T@ is profit oriented instrument so that*s why 'akat is applicable on it, now the

percentage of 'akat which is deducted form the whole amount which is available in his account

is 1.7O. +o this is the simple rule of Jakat deduction

/.8./.0 5oucher in %heet of 3R

3r "he-ue

*

&R Term @eposit eceipt=(eneral?

/.8.0 &all 3eposit Receipt

"@ is ust like a hard cash, basically "@ is used for transfer purpose means amount transfer

from one account to another account, "@ is used for #idding purpose or some time government

introduces different housing scheme and here he mentioned that you must submit the "@

instead if net cash, but in now a days when the government of Pakistan impose .1O withholding

tax of the amount which is withdrawal over +.17000CE in a day

/.8.0.- !ssuance of &all 3eposit Receipt

eceive the re-uest letter from customer and also receive the che-ue and verify this che-ue

weather this post dated, stale che-ue or not and also check the sign verification of this customer

which is mentioned on this che-ue and compare with signature card which is scanned in

computer.


83/119

&7

Than send this che-ue for posting here and see that is it enough amount in his account which he

written down on this che-ue, if yes than further processing.


84/119

&8

lso made commission voucher, and this commission is deducted from his account the customer

may this commission charger through cash or I can charge from his account

3eit ccount

*

&redit !I+; ;arning =(eneral?

/.8.0./ Maintenance of Records of &3R

C$0

@eposit eceipt i.e. &&00$1

@epositor name

ccount number

@ue @ate =t "all?

t "all means that the bank will provide the same amount to the customer who made this "@

at any time.

Payment procedure of &all 3eposit Receipt


85/119

&&

The customer whose name, account number is mentioned on this "@ he is only person who can

take this amount through his account not in counter payment. #asically "@ is mostly used for

transfer purpose that*s why his payment is made only through account.

/.8.0.0 3!=="R",&" B">"", &3R A,3 3RB

&3R 5% 3R

Non interest bearing instrument Interest bearing

instrument

Demand at Call Demand after the specific

period

No Zakat is deducted Zakat is deducted

Use for Transfer Purpose Use for saing Purpose

Charges on CD! No Charges on TD!

/.: &learing

K


86/119

&>

*utward clearing

K4utward clearing is to send the che-ues to other branchL

There are three types of outward clearing

$. +ame day clearing

1. )ormal clearing

2. Inter city clearing

-. %ame day clearing

In same day clearing send the che-ue in the morning and receive the payment in the evening,

There are two conditions in the same day clearing

"he-ue will be 700000 or above

!ember of the same day

. ,ormal clearing

In normal clearing send the che-ue today and receive the payment next day. )o condition will

impose in normal clearing like same day clearing.

/. !nter city clearing

"learing between two cities is called intercity clearing. In inter city clearing che-ue will clear in

two or three days.

To understand the process of clearing we first need to understand and comprehend the workings

and the purpose of the state banks institution called )I


87/119

&%

/.:.- ,!= (,A!*,A; !,%!U!*,A; *= =A&!;!A!*, "&H,*;*+?)

In the process of clearing )I


88/119

>0

/.:. !n >ard &learing

In the morning time I am received the in ward clearing from the )I


89/119

>$

@ifference voucher means the difference between the 4ut ward "learing and In Ward "learing.

If the liabilities are outstanding on our side which means that our branch will pay this difference

amount than I will prepare the HE4 "redit 9oucher, and if the /iabilities are outstanding on

there side which means that now we are receiving the difference amount so I will prepare the HE

4 @ebit 9oucher.

If liabilities are outstanding on our side than made "redit voucher

If liabilities are outstanding are on there side than made @ebit 9oucher

&alculate the 3ifference 5ouchers of &learing Return

I have also made the difference voucher of those che-ues which are .6.P means eturn 6n

Paid. !eans those che-ues which our branch is returned and those che-ues which other banks

returned our che-ues which we send for clearing and it had been reected

If liabilities are outstanding on our side than made "redit voucher

If liabilities are outstanding are on there side than made @ebit 9oucher

Than finally enter all these difference vouchers in to the clearing sheet and balancing with the

computer. +o this the complete process of "learing.

/.:..- =;*>&HAR *= !,>AR3 &;"AR!,+


90/119

>1

"ustomer(ives che-ue4f !"# to

4ther party

"HV holder(oes where hehas his own

"#C

#ank keeps"HV and!akesTransaction

t evening#ank sendThat "HV to

)I


91/119

>2

/.:./ *U>AR3 &;"AR!,+

When the account holder of our bank receives payment from any other party in the form of

che-ue, and that che-ue is not of our bank or branch, and our account holder deposits it in his

!"# account then that che-ue has to pass from the process of outward clearing.

ll the che-ues deposited in one day of other banks are then again sent through the )I


92/119

>3

"alculate the amount of all these instruments

Prepare the delivery summery report

Prepare the "learing #undle "over

lso prepare the dd /ist

fter each and every thing is completed now put all these instruments into the )I


93/119

>7


94/119


95/119

>&

3r C"

*

&r !ise ;arning=(eneral?

/.-< ;ockers

#asically it is a facility which is provided by the bank to its customers in order to secure there

money gold important property documents etc. before this locker concept people are very much

worried about the lose of there money, gold and important documents so now the people are very

much relax because now they use this facility -uite fre-uently.

/.-


96/119

>>

/arge +i'e =ent + 2700 per nnum? $8O


97/119

>%

/eaving time

"ustomers can use this locker during the banking hour that is %B m to 7B P!.

&hapter / %elf "#perience

@ressing =+uiting?

egularity

Punctuality

ccount 4pening

ccount "losing

ccount activation

+top Payment

Interaction with peoples : professional

Issuance of "he-ue #ook

emittance

"learing

"ounter services

+ymbols software


98/119

%0

&hapter 0 =inancial Analysis of M&B

3.$ Hori'ontal nalysis

Muslim &ommercial Bank ;imited

Balance %heet

As on /-st 3ecemer


99/119

%$

0


100/119

%1

@efferd 82,221 >%3,7%0 $2$2O

Profit after ta#ation -E-0E/:8 -1E21E12 18O

6nappropriate profit brought forward 3,%%0,180 7,720,%&2 $$O

Transfer from surplus on revaluation of fixedassets 21,$88 $$,>77 E82O

1E13 10,>0>,2%0 1$O#asicCdiluted earning per share /.0 0./ 3O

0. 5ertical Analysis


Balance %heet

As on /-st 3ecemer

200' ert*$+ 200 ert*$+

Assets

Cash and ba!anes @ith treasur"bans 17/49>34 3>)9 1>481881 37)0

Ba!anes @ith other bans 4933023 24)2 180392> 4)>Lendin$ to #inania! intuitions 72082800 92)4 2092137 2)>

In&estments 41/84124 299)/ 22108>742 709)7

Ad&anes 2>871>299 /89)/ 728>409>8 1>3)7

Operatin$ #iDed assets >09/294 77)7 2407/271 7>)2

(e#erred taD assets 237131 0)/

Other assets 22012/90 73)0 23848342 17)/

34210'243 813)4 4104'5516 3//)3

7*b*+*t*es

Bi!!s pa"ab!e 308>43> 23)/ 20/3>098 2>)0

Borro@in$s 71>/1/34 98)4 1>/04812 32)9

(eposits and Other aounts 793/42818 410)1 7>70>8044 97>)>

Sub+ordinated !oans 29>3//0 1)> /3>717 0)>

(e##ered taD !iabi!ities 2280247 7)2

Other !iabi!ities 22232/>4 73)/ 22377/>1 72)1

3012832 313)4 355385'42 4//)3


101/119

%2

Net ssets 40'44314 200)0 5511865 200)0

Represe"te! b.9

Share apita! 9/41734 21)/ 4787348 22)/

Reser&es 7/447/74 40)/ 1/000418 42)3

6nappropriateed pro#it 9910>31 21)9 9210390 >)1

35858865 83)1 45414158 87)/

Surp!us on re&a!uation o# assets 928341> 27)3 >30992> 23)4

40'44314 200)0 5511865 200)0


Profit and ;oss Account

As on /-st 3ecemer

87,722 7$.7O,et mark up9 interest income -E1E6O6nreali'ed gainC loss on revaluation of investment E$2,$07 E0.$O4ther income 7&0,707 3.&O 782,1$2 2.&O

Total non mark up interest income 3,%%$,3$8 3$.$O 8,0$$,1%$ 2%.3O

!ncome after interest income 1E


102/119

%3

dministrative expenses 8,3>1,7%1 72.3O 7,011,3$8 21.%O4ther propositionCwrite off $$,3$$ 0.$O E2,&324ther charges 88,&0> 0.7O 730,7%3 2.7O

Total non mark upC interest expense 8,780,&$$ 73.0O 7,77%,18& 28.3O

Profit before taxation $>,700,8&0 $71.3O 1$,20>,027 $2%.8O

TaxationE"urrent year 7,&0$,332 3&.0O 8,331,278 31.1OPrior years 7%2,3%& 3.%O E$,1%3,3&2 E>.7O@efferd 82,221 0.7O >%3,7%0 7.%O

Profit after ta#ation -E-0E/:8 -


103/119

%7

CA/ITA7E:UITY

TA;AFTER/ROFITNETRATIOCA/ITA7E:UITYONRETURN =


104/119

%8


105/119

%&


106/119

%>

0./.2 A3M!, "FP",%"% * 3"P*%! RA!*

@;P4+IT+T4T./

;RP;)+;.@!I),.TI4@;P4+IT+T4;RP;)+;.@!I) =


107/119


108/119

$02

!"# is largest private bank in Pakistan with around $000 branches, which cover almost

every part of Pakistan.

The bank enoys competitive advantage over other banks in Pakistan.

The bank enoys competitive profitability in the industry.

!"# has captured maority of potential customers in Pakistan.

!"# has the accounts of big organi'ations like 4(@"/, PT"/, ;


109/119

$03

*pportunities

/easing sector is growing in Pakistan for the last two to three years which provides

opportunity to !"# to go ahead in this area as well.

!"# is providing "onsumer


110/119

$07

&hapter 2 &*,&;U%!*,%

With "ooperation of all branch members, I have been able to learn and experience many new

things related to the banking sector and the banks workings. I am able to handle the public with

respect to many different workings on many different instances and also in account opening for

customers and can handle many other tasks as well.


111/119

$08

to not focusing on this highly critical issue as the ob satisfaction level of the employees working

at !"#, was -uite low.

&hapter 6 R"&*MM",3A!*,%

fter doing a deep study and witnessing everything that goes on in a branch, I would then like to

make the recommendations thatG


112/119

$0&

Better Reward %ystem

#etter reward system is one of the most important re-uirements in order to reduce the problem of

;mployee retention and improve ;mployee motivation.

&ontinuous raining of "mployees

"reation of enhanced performance appraisal system

Implementation of enhanced !arketing system

"ontinuous lecture on better communication of staff with customers

AM Machines Maintained

T! machine must be maintained properly to make it more convenient for the customers and to

decrease the load of work to the employees of the bank especially in the salary days.

%taff Memer

I have observe during working that there need of more staff due to pressure of work !"# should

hire more employees for better performance even any employee when take leaves !anager has

no choice to his work to other employee so this situation built high pressure.

%?MB*; %?%"M

To make the +D!#4/ system more efficient and make sure its connectivity all the time in order

to provides more convenience to customers.


113/119

$0>

Jo Rotation for "mployees

!"# should to make the strategy where make the ob rotation of employees

>*R' P"R=*RM"3 3UR!,+ !,"R,%H!P

$% internship proided me a great opportunit% to learn &

e'perience different banking practices. During the si' (eeks of

m% internship I got a good chance to see (hat the actual banking

is regarding the operations performed at m% branch i.e. account

opening) remittance) clearing and deposit department.

-st week

During the first (eek of m% internship) I learnt these things

at the account opening#maintenance department*

TO OPEN THE ACCOUNT

TO SET THE ACCOUNT NO. STAMP.

TO FILL IN THE DEPOSIT SLIP

TO ISSUE A CHEQUE BOOK

* *P", H" A&&*U,

During m% internship) I opened t(o t%pes of account+

single account

oint account


114/119

$0%

-) %!,+;" A&&*U,

I monitored three t%pes of accounts under this head along (ith

documentation re,uired for these accounts.-

Account o! a lite"ate #e"son

Account o! a sala"ie$ #e"son

Account o! an illite"ate #e"son

) J*!, A&&*U,*

esides opening this account I (as proided (ith the follo(ing

information regardingOINT ACCOUNTb% manager ops.

%o& a 'oint account is a!!ecte$ () t%e $eat% o! one 'oint

account %ol$e"*

/) PAR,"R%H!P A&&*U,

I did not open this account personall%) but I kno( the follo(ing regarding

P"!TN/!0IP "CCUNT.

documents needed to open this account

$oreoer the operation manager told me these things regarding the

partnership account*

3eath of a partner

Admission of new partner

3ocuments re7uired in case of a new partner


115/119

$$0

A&&*U, MA!,",A,&" A&!5!!"%

!elated to the account maintenance actiities) i hae learnt these things*

-) &he7ue ook issuance to the e#isting 9new account holder

) !ssuance of smart card (AM) to the e#isting9 new account holder

ther things (hich I hae learnt about "T$ inole* AM &ard &ategories

AM &ard =eatures

=und ransfer $ia AM

AM &ard &harges

3eli$ery 4 &ustody of AM &ard

nd week

$% 2nd & 3rd(eeks of internship (ere at remittance department) (here I

learnt the follo(ing things*

0tud% of different t%pes of ouchers related to the T!"N04/!

To fill a oucher for online transfer

nline transfer ia che,ue

To issue a demand draft ia che,ue

To post the oucher for online transfer & DD

5ot some information about pa% order from the releant officer


116/119

$$$

To make a TT to transfer access mone% to the head office

/rd week

$% 6th(eek (as in the cash cabin and I performed follo(ing (ork

there*

To make the online transfer oucher ia cash

To post these ouchers

To issue a DD ia cash

To post the ouchers for this DD

0tud% of cash book

0tud% of cash position book

7isit to strong room

o( the cash is maintained in strong room

0th week

During the 8th(eek) I (orked (ith the operation manager and learnt

about his (orking.

o( he checks the dail% ouchers related to transfer) cash and

clearance departments

I hae some idea about the opening & closing of bank but not hae a

through grip on it.

o( the manager ops authori9e arious transactions

I also hae some idea about the DAIL+ ,ENE-AL LED,E- -EPO-T


117/119

$$1

1

th

week

Issuance of !TC :"gainst Cash;

Issuance of T" =gainst ccount?B

/ncashment of !TC

Che,ue deposit & (ithdra(al through clearing

2H week

I did miscellaneous (ork in the last (eek of internship*


118/119

$$2

Chapter # 8 Glossary

M&B !uslim "ommercial #ank

AM utomatic Teller !achine

="3 H with Holding Tax

3R Term @eposit eceipts

&3R "all @eposit eceipts

PBA Personal #anking dvisor

BBA #asic #anking ccount

P;% Profit and /oss C"

3 Term @eposit

A*= ccount opening


119/119

$$3

=A

Date post:	04-Jun-2018
Category:	Documents
Upload:	nooreh-arsh-shuja
View:	229 times
Download:	1 times

36574667 Internship Report of Mcb 2010

Documents