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COMMUNICATION SKILLS
Sanjay Kumar, Currently Associate Professor of
English at JK Lakshmipat University (JKLU), Jaipur
Pushp Lata, Currently Head, Department of Languages,
BITS, Pilani
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Chapter: 9
Developing EffectiveListening Skills
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To understand how listening is different from hearing.
To learn about the different types of listening so that you can
use them effectively, as and when required.
To identify the major causes of poor listening.
To know the various techniques to improve your listening
skills.
Learning Objectives
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Rose, Siddhartha, Ishita, and Dushyant attended an expert
lecture on Soft Skills for Entrepreneurs delivered by Paul
Kimura, a management guru. While talking about the role of IQ
and EQ he said, IQ represents abstract intelligence which gets the
entrepreneurs started, whereas EQ helps them become successful.
After the lecture, Ishita shared the idea that the statement is
applicable in every field of life. Siddhartha endorsed the idea andtold them that besides IQ and EQ, HQ is also becoming very
essential, and he referred to an article that he had read in the open
page of The H indu sometime back. Rose remarked that she had
found the lecture quite boring, and that she had in fact dozed off for
a while. Dushyant said, I do not even know what you are talkingabout.
Example
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Ishita and Siddhartha shared ideas during seminar.
But Rose and Dushyant didnt participated.
Contd
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We spend more time listening than speaking.
It is the most used skill, but we get little training in this.
We are formally trained in other three language skills,
namely speaking, reading, and writing.
We utilize only 25 percent of our brain capacity while
listening as compared to speaking. Consequently more
interested in speaking.
Listening: An Art
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Failure to listen brings unfortunate results!
Human beings want to express themselves, to be heard.
Listening can de-escalate situations.
Why is It Important to Listen?
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VS
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Any disturbance that strikes our eardrums in the
form of pressure waves.
Example
Ex-truck passing by in front of house.
We pay attention to the meaning of what we hear.
Listening is consciously, actively,and systematically
processing information
Hearing
Listening
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Poor Listening Effective Listening
Either tries to blame the speaker
or considers the
subject to be dry.
Thinks and mentally summarizes,
weighs the evidence, listens
between the lines to the tone ofvoice and evidence.
Gets distracted easily. Fights against distractions and
knows how to concentrate.
Finds it difficult to listen to
complex material; has the
tendency to read light and
recreational materials.
Keeps listening on a regular basis;
not averse to listening to matter
which requires critical listening.
Tends to enter into unnecessary
arguments.
Takes notes and organizes
important information.
Resists new ideas. Listens for ideas.
Pays too much attention to
appearance and
delivery.
Pays attention to the body
language, tone, and style, along
with the message being conveyed
by the speaker.
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Good listening ability increases knowledge, develops
critical thinking, and broadens opportunities.
Help us build effective relationships in our personal aswell as professional life.
It prevents miscommunication.
Effective listening helps in sharing emotions,
ideas, and experiences.
Good listeners are better performers.
Good listening also improves decision-making.
Advantages of Listening
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Sensing
Recognizing
Interpreting & Evaluating
Responding
Remembering /Memorizing
Process of Listening
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Typesof
listening
Content
Empathetic
Appreciative
Analytical
Types of Listening
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Content Listening
Focus is on understanding the message sent by the speaker.
It is also known as informative li stening.
Empathetic Listening
Understanding the speakers situation as an empathetic
listener mostly in time of crisis.
It is also known as therapeuti c/relationship listening .
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Appreciative Listening
Analytical Listening
It is listening for pleasure or enjoyment.
Example
Whi le listening music or watching movie we appreciate
dialogue or l yrics
The purpose of this listening is two-fold. On one hand, you
try to absorb the message and on the other, you attempt to
analyze the ideas or facts and make critical judgment.
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Listening to a small amount of material a number of times
When you listen, you concentrate and keep your mind focusedon the text.
For example, when you listen to a recorded lesson again and
again, you may be able to acquire the correct pronunciation or
intonation, or understand the hidden meaning of the text.
It gives you the opportunity to hear different voices and
different styles.
This also helps in developing effortless listening, since listeners
listen to the ideas and opinions on a wide range of topics.
Intensive Listening
Extensive Listening
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Forged attention
Premature evaluation of the subject matter and
speaker
Hard listening
Poor interpersonal relations
Over excitementDifferent language variety and accent
Distractions
Evade the difficult types
Different levels of perception
Barriers to Effective Listening
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Take downnotes.
Link what you arelistening to what
you alreadyknow.
Ask and answerquestions in yourmind for clarity in
yourunderstanding
Look the speaker inthe eye as far as
possible, or followhis/her movements
Summarize whatthe speaker is
saying.
Five Steps to Effective Listening
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1.To improve your listening skills, you should have an open mind.You should sit alert and look at the speaker with a view to
establish your interest in
him/her.
2. The effectiveness of listening generally depends on the intensity
of the interest taken. So, take interest in the discussion or talk.3. Do not prejudge the speaker, or his/her message, until you have
listened to it completely.
4. Employ your critical thinking while you are listening.
Techniques for Effective Listening
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Techniques for Effective Listening
5. Stop talking and do not interrupt the speaker unnecessarily.6. Observe the non-verbal clues of the speaker, as this will enable
you to grasp the message completely.
7. Take advantage of the lag time that we get in terms of smallpauses between two different ideas.
8. Ask relevant questions to yourself, so that you keep on trackwith the ideas presented by the speaker.
9. Take down notes or paraphrase the message in simple words.This will certainly enable you to grasp it quicker.
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Relate ideas to previous lectures, chapters etc.
Listen to what is being said not how it is being said.
Don't try to write down everything.
Look for clues from the teacher/professor who indicates what
he/she considers important.
Try to restate the facts in your words and use abbreviations and
one liners .
If your instructor is going too fast or is unclear, say so. There is
nothing wrong in asking your teacher to clarify a point.
After the class is over, go through your notes as early as
possible. This does not take very long, and in fact helps you
contextualize the new information.
Listening and Note Taking
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If you really want to listen, you will act like
a good listener. Good listeners are like
good catchers because they give theirspeakers a target and then move that target
to capture the information that is being
sent.
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Thank You!!!