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3G eRMA User Guide
- 2004/08/02 -
3G eRMA Homepage
Login Block - E-mail Address Format
Search Block - RMA No - Serial Number - Product Name - Customer RMA No
World wide Repair Center Contact Information
Login-1
Successfully Login 3G eRMA
Logout eRMA
eRMA Workspace Block ( staff only ) - Preview: determine Workflow before receiving - Receive: receive operations - Prioritize: arrange the priority of RMA cases for repairing - Repair: repair operations - Ship: ship operations - Logistics: spare parts/swap pool/outsourcing operations - Analysis: repair analysis operations
Login User
eRMA Service Block - Request RMA No WayI: step by step, item by item WayII: import data from Excel to eRMA - Review my RMA Request On-Line - Get Statistics/Raw Data about my RMA cases - Change My User Profile
Responsible Repair Center
Spare Parts Block ( staff only ) - Spare Parts Application - Stock Management & Transaction ( Stock-In/Stock-Out )
Login-2
Guide Tab
Request RMA No
RMA Request Process Indicator
RMA Request Process Tabs - group relevant data in individual tab for good reading
RMA Request Process Flowchart ( for user reference )
RMA Goods Flowchart ( for user reference )
RMA Request-1
Customer Tab
Switch to Customer tab
Customer Bill-To Info
Pick correct company info from the list
Copy Info from Bill-To to Ship-To
Customer Ship-To Info - Company Name / Contact Person / Company Address are required - all fields are editable, allow to modify data directly
RMA Request-2
Customer Tab ( Pick Button )
Select searching field
Input keywords
Press [Submit] button
Check searching result
Remark:The company Info is from AxSC MFG
RMA Request-3
Product Tab ( Product Info )
EPA0366158
Switch to Product tab
Input Serial Number Press [Search] button
If get nothing from Barcode System, please manually select correct product name from the list via Pick button
Get product info from Barcode System
RMA Request-4
Product Tab ( Problem Info )
Provide relevant info about symptom & environment - Customer RMA No: defined by user, build the linkage between RMA No & Customer RMA No - RMA Type: select proper type for return goods (*note1) - Repair Center: staff only, determine responsible repair center (*note2) - Original RMA No: build the linkage to the previous RMA No
Problem DescriptionWay I: free-format typing directlyWay II: select proper items from the list through Pick ProblemWay III:Mix Way I & Way II
Add to the Defect List
*note1: RMA Type Items - Repair - Credit - X-Ship - Rework
*note2: Repair Center Items - AASC - ACI - ACSC - AESC - AKMC - ATSC
RMA Request-5
Product Tab ( Modify )
Defect List- Etd Fix Fee: ave. of past service fee for same product- Etd Ret. Date: ave. of past transportation time + 5 working daysthe above 2 items are reference only, depends on real situation
Delete Item Modify Item
Press [Finish] button to complete RMA Request
Modify data then update to Defect List
RMA Request-6
RMA Receipt
Print RMA Receipt and send it back with goods RMA Receipt
RMA Request-7
Import for RMA Request
Download the pattern of Excel and follow the format to complete it RMA Request
Set the path to the Excel for file upload
Determine if reviewing the defect list before RMA Request completion
Press [Transfer] button to complete the data transfer
RMA Request-8
Format for Excel ImportRMA Request-9
My RMA Request-1RMA Order No List
Set the searching condition to narrow down the outcome
My RMA Request
Searching Result, list record of RMA Order No
Click ‘RMA Order No’ and break down to its RMA No
Remark:Click ‘Check’ to bring out the original RMA Receipt
RMA No List
Set the searching condition to narrow down the outcome
Searching Result, list record of RMA No
Click ‘RMA No’ to see detailed info
My RMA Request-2
RMA Detailed Info
Switch to different tab to get different data
Summary info about the RMA case
Show the current status with flowchart, including date & handler
Remark:Different workflow has different tabs, the visibility of tabs depends on user access right
My RMA Request-3
Repair Report FormatRepair Report
Advantech Taiwan Service CenterFl.2, No.108-3, Ming-Chuan RoadShing-Tien City, Taipei , Taiwan R.O.C.
Tel: 886-2-2218-4567 Fax: 886-2-2218-7549
Repair Report of R4800001-1Customer Info
Bill-To Account: Repair Fee:
Ship-To Account: Ship-To TEL:
Ship-To Attention: Ship-To Fax:
Ship-To Address:
Product InfoProduct: Customer RMA No:Serial No: Warranty:
Repair InfoProblem Description:
Duplicated Before Fixing Another Problem Found
Repair Result:
Repair Action:
Repair Remark: 1. Another Problem Description ( manual )2. Replacement Information ( auto )
Date:
Stage:
Handler:
Functionality Check:
Rework Info:
* Rework is performed ……….
eRMA Web: erma.advantech.com.tw
Inspection Check:
Statistics ReportMy Statistics-1
employee
employee
employee
all
employee
all
employee
employee
employee
employee
employee
all
all
all
all
all
Statistics ReportMy Statistics-2
RMA SubscriptionMy Subscription-1
RMA SubscriptionMy Subscription-2
User ProfileChange User Profile
where user is from
changeable
user access right
company info
eRMA login name
default responsible repair center
Allowed to ship goods to authorized repair center(s) with responsible RMA representative
Workspace-1Summary – Request ( RC )
Group and summarize RMA info
Set searching condition to narrow down the result
Searching result based on searching condition
Remark1:> For RMS/RTS just show cases which belong to individual RMS/RTS> For Manager can see all cases and summarize data based on specific Repair Center/Staff
Remark2:- Request not received, on the way- Receive not assign RTS, waiting repair- Repair repairing- Analysis analyzing- Ship waiting shipping
Summary – Request ( RMS )Workspace-2
Under Construction
Summary – Receive ( RC )Workspace-3
Under Construction
Summary – Receive ( RMS )Workspace-4
Under Construction
Summary – Repair ( RC )Workspace-5
Under Construction
Summary – Repair ( RMS/RTS )Workspace-6
Under Construction
Summary – Analysis ( RC )Workspace-7
Under Construction
Summary – Analysis ( RMS )Workspace-8
Under Construction
Summary – Ship ( RC )Workspace-9
Under Construction
Summary – Ship ( RMS )Workspace-10
Under Construction
Workspace - PreviewWorkspace-11
Set searching condition
Check searching result
Select affected items
Pick correct workflow
Set Responsible Repair Center & Drop Shipment Request if Back-Delivery workflow is selected
Preview Remark
DOA Agreement
This (These) product(s) is (are) claimed as Defect On Arrival. We ask Advantech to replace it (them) and send us the new replacement(s) free of charge immediately. We hereto obligate to undertaking the terms and conditions stated as follows:
A.We ensure that the product(s) set forth above is (are) Defect on Arrival within three months from Advantech shipping date. It is (They are) not damaged causing by shipping or failures result from accident, misuse, abuse, neglect, mishandling, misapplication, modification, improper operation, improper repair, or rework. We haven altered or changed any components or circuit and haven reworded this (these) product(s).
B.We ensure that the product(s) set forth above will be sent back to Advantech Co., Ltd. in Taiwan within five (5) days from the date and year first above written and the product(s) set forth above will be well package to avoid damage in return shipment. Otherwise, we agree to purchase the replacement(s) and pay the bill to Advantech Co. Ltd. immediately.
C.We agree that Advantech Co., Ltd. reserves the right to examine the product(s) set forth above. If we are in breach of the preceding Sections A and B. We shall be liable to pay the charge occurred and pay the price of the replacement(s).IN WITNESS WHEREOF, we have caused this Agreement to be duly signed and executed on the date and year first above written.
I accept the agreementI accept the agreement
Workspace - ReceiveWorkspace-12
Set searching condition
Check searching result
Select affected items
Pick correct items
Upload files if necessary
Workspace – Prioritize ( RMS )Workspace-13
Workspace – Prioritize ( RMS Admin )Workspace-14
Workspace – Prioritize ( RTS Admin )Workspace-15
Workspace – Repair ( RMS/RTS )Workspace-16
Set searching condition
Check searching result
Click RMA No to enter Repair Stage
Workspace-17
Switch to different tabs to get different information
Preview block
Repair block
Check block
Conclusion block
Workspace – Repair ( Edit ) : 4 Blocks
Workspace-18Workspace – Repair : Preview & Repair
Repair History RMA No would be shown if ever returned for repair
ECO Reminder link to PLM and check if there is any ECO related to the product ( BOM is brought out automatically )
Picture Attachment upload the relevant pictures or files for further reference
Action Code ( 1st field ) you can either input action code directly or pick up proper item from the list
Location ( 2nd field ) input the specific and correct location of replaced component on PCB ( for system level product,
please input key parts for further searching in PLM or pick up proper item from the list )
Remark ( 3rd field ) leave message for reference, just like ECO No for rework issue
List Record Action Code + Location + Part Number + Remark
Part Number would be determined according to Product Name and Location under PLM
Workspace-19Workspace – Repair : Parts Application
Parts Application click the button to link to the below web page ( Parts Application )
Parts Information bring out the basic information of the part and check the status of RMA stock, then determine the qty
Application List it is allowed to apply multiple items in one application sheet
Ps. The system would leave the message about parts application in Comment
Workspace – Repair : CheckWorkspace-20
Functionality Check double click on certain item then it would be added into the right list
if certain test item is not included in the left list, you can add it by manual
Inspection Check same with Functionality Check
Workspace – Repair : ConclusionWorkspace-21
Repair Result select the proper repair status based on real situation
Repair Comment leave message for reference if necessary
Repair by auto generated, it is necessary to input the working hour
Failure Code determine the defect cause after fixing and pick up the proper item from the list
this information will be useful for advanced analysis for relevant department
Responsible select correct item based on real situation ( Design must be “Rework” with ECO No )
2nd Repair determined by RTS Leader
1st detector: system ( within 3 months ), 2nd detector: RTS Leader ( same problem, then select Reason Code )
Repair Cost Labor Cost + Material Cost, calculated by the system, for internal reference
Supplier Remark maintained by the supplier, for out-sourcing products
Workspace - ShipWorkspace-22
Set searching condition
Check searching result
Save shipping information for all selected items at a time
Input relevant information for individual case
Workspace – Logistics : PartsWorkspace-23
Parts Application | Product Swap | Outsourcing Products
Set searching condition
Handle the case and make the transaction
Check searching result
Workspace – Logistics : HandlingWorkspace-24
Workspace – Logistics : ProductWorkspace-25
Workspace – Logistics : PFSWorkspace-26
Workspace - AnalysisWorkspace-27
Workspace – Analysis ( Edit )Workspace-28
Workspace - Workspace-10