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Corporate Overview
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2 - Confidential
2 - Confidential
1 Corporate Overview
2
Partners3
5 Customers, Awards,
Products & Services Offerings
Agenda
Analyst4
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3 - Confidential
Domain Capability / IP based Solutions /Solution Accelerators /
IT and Transaction Services
Our Differentiator
Global TalentOverall headcount of
11500+
Strong GlobalDelivery Capability
16 delivery centers
Consistent GrowthRevenue of $567 Mn
CAGR of 40% over last 5 years
Enabling our customers to achieve excellence & sustainable competitive edge1500+ customers with operations in 50 countries across 5 continents
Consistently creating value for our stakeholders
Global Provider ofBundled solutionsBanking, Insurance,
Asset & Wealth Management,Capital Markets, etc.
Our DNA
71 Fortune 500 Companies
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4 - Confidential
4 - Confidential
Revenue by Segment
Revenue by Geographies
Source: Published Annual Reports
USD million
USD million
Revenue Snapshot (FY11)
Revenue by Segment
Revenue by Geographies
Developed Markets57%
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5 - Confidential
Revenue by Segment *
Revenue by Geographies *
Revenue by Segment – Q1FY12 *
Revenue by Geographies – Q1FY12 *
USD million
USD million
FY12 Quarterly Revenue
* Excludes revenue from the billing & payments busines
s
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6 - Confidential
6 - Confidential
South Asia:
MumbaiChennaiBangaloreHyderabadKochiNew Delhi
Americas: Western Europe: Asia Pacific:
Kuala LumpurChengdu, China
Middle East & Africa:
DubaiSharjah
Customers Locations
Other Offices
Delivery & Operation Centers
Global Presence for Global Delivery
Edison, NJSan Luis Obispo, CA
New York, NY DammamJeddah
NairobiRiyadh
Frankfurt AlmatyBahrain
AccraLagos
SingaporeBangkok
Sydney
LondonBirminghamNantwichAshby-de-la-Zouch
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Domain Capability with Product /Solution Accelerators
3i Infotech Solutions
BPO
IT
Services
Empowering Business Transformation - with Differentiated Offerings
Business Intelligence & Data Warehousing (BI/DW)
E-Commerce
Enterprise Application Integration (EAI)
Enterprise Document Management System (EDMS)
Enterprise Applications
Testing & Compliance Services
Application Development & Management Services
System Integration
Infrastructure Management Services
Banking
CapitalMarkets
Asset &Wealth
Management
Manufacturing
Insurance
Retail /Distribution
IP Based Solution Suite
Transaction Services
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Over 20 + IPR’s across various verticals
Banking Financial Servicesand Insurance
Others
Anti Money LaunderingSolution
Wealth Management andDistribution System
Fund/Asset Management
Stock ExchangeSurveillance System
Financial Analytics andCredit Risk System
Enterprise ResourcePlanning (ERP)
Powering Private Equity
Crest Solution
Stock Broking& Clearing software
Integrated Stock Broking& Accounting System
Integrated Investmentand Bond Administration
Solution
Investment & WealthManagement Software
Enterprise RelationshipManagement (ERM)
Mutual Funds Solutions
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Premia – Your Comprehensive Insurance Solution
GroupLife
LIFE
Individual
Life
Group
Medical
Group
Pension
Fire/ Accident
Non-LIFE
Marine
Hull/Cargo
& Aviation
Eng &
Construction
Motor /
Home
iPC Kiosk PDA ATM Mobile
Customers Agents/Brokers Banks Other Service Providers
Quotation Policy EndorsementProposal Renewal
UNDERWRITING
Proportional
Treaty
Non-Proportional
TreatyFacultative
Inward/Outward
REINSURANCE & COINSURANCE
CLAIMS
Intimate RegisterValidate Estimate Settle
INTERACTIVE INSURANCE
GL Cash Mgt Budgeting AR/AP
FINANCIAL MANAGEMENT
Data Analytics Data StagingAudit Trail
MIS – Queries & ReportsBUSINESS INTELLIGENCE
Coinsurance
Leader/Follower
Anti Money
Laundering
Business Process
Management Workflow
Enterprise Document
Content Management
InvestmentOPTIONAL ADD
ON MODULES
TAKAFUL (Composite Insurance): Mudharabah & Wakalah, Dripping, Surplus, Profit Share
POINT-OF-SALES
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Complete Business Life Cycle
CustomerSatisfaction
ProductSetup
Distribution
NewBusiness
PolicyServicing
Reinsurance
Claims
Finance
ServiceOriented
EfficientAccurate
Agile
Product SetupEnabling rapid product introduction across entirerange of products
DistributionSupports Multi Channel Distribution and facilitatesrelationship between customer, producer &insurance carrierNew BusinessReduce time taken to incept new business andprovide to CustomerImprove consistency & quality of Underwriting
decisions, lowering costs that can be passed tocustomer in terms of lower premiums.Policy Servicing is Customer ServiceReinsuranceEnsuring reinsurance management operateseffectively in line with the Service Providers riskmanagement goals and contractual obligationsClaims
Effective claims handling processes that cater forALL types of claims is critical in maintainingcustomer satisfaction, controlling costs andmanaging capital.FinancePerforms all functions associated with thecollection, payment & management of money andassets and ensures the financial integrity of thebusiness
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Premia Unique Features
• Supports the widest range of products in one integratedsuite available in the Asia Pacific regionIntegrated
• Template Driven Setups• Truly business configurable, supported by a complete
range of technical, implementation and support servicesParameterization
• Imaging & Storage• Alerts for WorkflowImaging/Workflow
• Supports Any Two LanguagesBilingual
• Multiple Legal Entities• Multi Branch, Country & CurrenciesMulti Entities
• Customer centric platform, enabling quality customerservice and multi-channel marketing and distributionPoint of Sales
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Product Factory
Product FactoryContract Definition
Rules
Applicable transactions
Questionnaires
Back-end Processes Front Facing Services
New business Policy Admin
Claims
Distribution
Re-insurance
Product Structure
Transaction processing and Accounting
Finance
•Interfaces customer facing services and third party administrative services withLegacy Systems to provide full life cycle management across multiple business andadministrative entities
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Insurance Warehouse
Custome
r
Reinsura
nce
NewBusiness
Products
Policy
Serv
icing
Finance
Distribution
Claims
IntegrationWarehouse
BusinessIntelligence
Claims
New business PolicyAdmin
Claims
Distribution
Re-insurance
Product Structure
Transaction processing and Accounting
Finance
Product
Factory
• Provides a very comprehensive data warehouse for life and general insurance• Foundation for business intelligence as well as operational intermediary to
peripheral systems
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Overview of products and service offerings
Products
Services
Managedservices
Policy administration and claims
Imaging and workflow
Distribution management andself service
Business intelligence
Premia General, Life & Health
DataScan.Online and DataFlo
Premia Collaborator
Premia BI for General, Life & Health
Resourcing for projects and contract
Information management and integration
Turn key software development
Managed IT services
Printing and BO outsourcing
Disaster recovery and business continuity
infrastructure
Local and offshore resourcing
IT consulting, EDW and systemsintegration
Fixed price and T&M development
to specification
End user support, facilities and DCmanagement
Hosted and on-site managedoperations
Remote datacenter hosting
Operational Requirement Capability
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5 factors of a successful relationship
Function
Speed
People
Price
Risk
`
Insurance in a box
0 –Production in 3
months
Full service,professional
Price to fit
Manage tosucceed
• Support all lines of business and channels• Localise for regulation and language
• Customer centricity across all lines of
business and channels
• Local and internationally experienced
insurance specialists
• Implementation and support specialists
• Business oriented, results driven
• Flexible pricing metrics to suit markets and
scale• Responsive to customer needs
• Transparent cost structures
• Configuration rather than customisation
• Out of the box best practice gained from
many satisfied customers
•Mature project management
• Disciplined project management, based on
many successful implementations
• Strong, profitable growth and demonstrated
commitment to the market
•Trusted by the industry and clients
Focus on ..
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Overview of IT services offerings
• Regionally experienced Local Account Management that ensures leverage oflocal and regional resources
• Onshore/Offshore/Nearshore support infrastructure that allows optimal coststructures to be implemented flexibly and quickly
• Wide access to a secondary skills market for technical and domain specialiststhat facilitates effective risk management
Professional Services
• Resourcing for internal projects and contracts• Multi-national talent pool either off or on-site• Technical specialists in .NET/Java/Oracle/DB2,networking, OA• Insurance domain specialists with skills in underwriting, finance, claims,
servicing, distribution• Professional services
• Data warehouse, BI, sales force automation, distribution management
• Audit consulting and implementation• Turn key software design and development• Fixed cost or T&M projects
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Insurance Vertical IT Services Differentiator
Insurance IT Services offshoot of strong IP lead Insurance domain capability
IT services capability built on E2E transformation projects executed for customers across various geographies
175+ Insurance transformation projects has provided
unique differentiators
Insurance Test Accelerators 400+ test cases with 10,000+ test scenarios – across key insurance value chains
Insurance practice strength: 1000+ people
Strong BPO Service delivery for Insurance Customers
Insurance capability coverage
Life, Non Life, Health, Broking
Insurance Integration Accelerator: SOA Integration tool enabling various sources
BI-in-Box Solvency 2 solution with dashboards
IT Services Offerings built on Transformation Projects
across 175+ Customers across the world
Leverage onInsurance
Product Strength
Leverage on 175+
Insurance customerExperiences
Leverage on
Insurance COE
3i Infotech InsuranceStrength:
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Test Assets for Non-Life Insurance
F u n c t i o n s
Customer Contact Center [Direct, Web, Portal, Agent]
P r o c e s s e s
Underwriting & Policy Administration
Front office Back office
Research
Data mining
Actuarial
services
Product set-up
Proposals
Channel
Management
Sales &
Marketing
Policy initiation
Policy review
Initial premium
collection & re-
issuance
Policy issuance
Policy
maintenance
Policy retention
Claims
management
Claims initiation
Investigations
Claims litigation
Fraud
Management
Billing
Accounts
Payable
Accounts
Receivable
Reconciliation
Training & Development
Corporate functions (IT, HR etc)
ProductDevelopment
BusinessAcquisition
New BusinessPost Issue
WorkClaims
ProcessingCollections
Disbursements
Third Party Interface [e.g. Payment Gateway]
C l a i m s P r o c e s
s i n g
[ 1 0 / 3 0 7 ]
Policy Initiation & Maintenance
[31/1690]
S e t u p & P r o d
u c t
[ 3 5 / 3 1 6 ]
Underwriting & Administration [147/5717]
A c c o u n t i n g [ 6 7 /
1 9 7 1 ]
HRMS [297/659] [ T e s t
a s e s / T e s t
S c e n a r i o s ]
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Integrator Accelerator
Integration tool enables integration with various sources suchas HTTP URL or a Web Service or a .Net API plug-in(Integrator Compliant)
Integrates key areas of insurancevalue chain
Communicates with variousapplications via
HTTP calls web service calls customized API calls File transfer
Enables integration with any existing /in-house applications such asAccounting Systems, DMS Systems,CRM Systems
Allows the user to define an interface
by specifying its target location - Dataexchange node.
Enable / Disable logging of Trace Messages Debug Messages Comments by Developer Inbound/Outbound XML text
Schedule file transfer operations
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Insurance BI-in-Box
Case Study
Company Snapshot
Company : Leading Insurance Company
Business : General Insurance -Property, General , Accident,Liability
Challenges
● Rapid business growth – Business need
quantitative analytics to plan.
● Large volume of transactional data to be
consolidated and validated.
● Financial reporting delays – caused by
multiple systems and technologies.
Solution
Implement 3i Infotech’s BI Framework for
Insurance - Leverage on logical data
models, Pre-built KPI dashboards, reports
Benefits
● Enable top management snapshot view
of GI, Life and Medical LOB’s
● Pre built KPIs and metrics for key LOB
operations - Underwriting, Claims ,
Reinsurance and Finance
● Highly intuitive visual analytics across
different geographies and time periods
● Ad-hoc reporting - user empowerment
create interactive reports on the fly
● Facilitates global access to interactivereports based on user roles
• Dashboards
• Pre-built ETL for Insurance
• Pre-mapped metadata
• Pre-built metrics
• Pre-built business data model
Value Driver
Complete, pre-built BI solution for Insurance Deliver intuitive, role-based intelligence for senior
management Provide single version of truth Best Industry Practices Enable Rapid Deployment Accelerate time-to-value, inc. ROI, lower TCO and risk
Pre-defined business indicators
Pre-built metrics and reports Superior user experience Highly intuitive user interface for browsing,
searching, and locating business performancemetrics
Robust security Supports Secure Sockets Layer (SSL) encryption
technology.
iPhone BI Dashboard
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ADMS IMS E-Commerce
BI/DW Testing
Partner of the YearISV Award
(2007 and 2008)
IBM Best New ISVPartner Award (2006)
IBM PrivilegeONEAward (2009)
HP EliteClub Award (2006)
HP Integrity ReadyPartner Award (2007)
Member of Microsoft Innovate-On Program
Deep Relationships with our Partners
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Partner Speak
We are happy to have a strategic alliance with 3i Infotech. Their domain capabilities and innovative solutions in the BFSI space have helped us to reach out to our customers in these industry verticals more effectively
Ramkumar Pichai, General Manager, Customer and Partner Experience, Microsoft India Pvt. Ltd.
Oracle's relationship with 3i Infotech is underpinned by innovation and growth.Our combined technology footprint across Europe is expanding and we expect the partnership to develop further in the coming year. The Oracle Partner Network is committed to supporting 3i Infotech as it enters new markets with these offerings .
Stein Surlein, Vice President, Alliances & Channels
IBM's relationship with 3i Infotech has strengthened over the years. We collaborate to deliver unique client value through our combined capabilities,expertise and industry offerings. With 3i Infotech contributing essential applications developed on IBM's extensive portfolio of products, our clients enjoy world-class IT solutions that bring about improved economics for their success.
Chong Chye Neo, Director, Business Partner Organisation
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Analyst Speak
3i Infotech has a solid offering for insurers in emerging markets which is supported by a capable on-shore/off-shore services delivery arm. In mature markets like North America, the established BPO services and growing IT Services offerings position them well for the cost-focused coming years in the Insurance sector.
Catherine Stagg-Macey, Senior Analyst, Celent
It has been interesting for IBS Intelligence, as the industry's primary publishing,research and consulting company in the financial services back office and operations space, to watch the evolution of 3i Infotech. We have been following the company since its outset and it has become an important player on the market. It has a broad suite of solutions, with specific strengths in Primary lending, Wholesale banking, Islamic banking and Wealth management and has a varied, international user base.
Martin Whybrow, Director, IBS Intelligence, UK
3i Infotech offers a broad set of solutions in the banking space, both retail and
wholesale. With more than 20 such solutions, the company is well-positioned as a comprehensive IT Solutions partner for the dynamic banking industry.
Bart Narter, Senior Vice President - Celent's Banking Group
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“PREMIA, 3i Infotech’s flagship insurance solution gives the insurance company complete control over business activities,resulting in streamlined processes, seamless integration, and high level of data analysis. We expect PREMIA™ to help us
improve our competitive position by faster processing and increasing speed to market products, which ultimately drives downcosts.”
Sameer Al Wazzan, CEO, Solidarity Group Holding
Customers’ Voice
“3i Infotech is a dedicated and professional partner. Their approach throughout, has been one of openness and commitment to
our business goals. We believe that with Premia along with our partnership with 3i Infotech, we can provide the service platformthat allows us to exceed our customers expectations and further cement our position as the pre-eminent provider of Pre-Needsolutions in the Philippines market.”
Santiago N. Cualoping III, Vice President IT, Liability Mgmt. & Special Projects. Philplans
“We have been using Premia™ since 2001. It isa good technology solution for the General, Lifea nd Takaful insurance segments.3i Infotech has extensive domain knowledge and we are happy with the delivery and attention their team provides. We are
pleased to refer them to the Insurance market in and outside GCC.”
Omer Hassan Elamin, CEO, Arab Orient Insurance, DUBAI, UAE
“ We wanted a centralized IT solution that could consolidate processes and transactions, empower decision makers to taketimely decisions and provide a web-based interface to customers for accessing their policies online. The solution providedby 3i Infotech not only helped us to reduce turnaround time and cost of operations, but also increased employeeproductivity and customer satisfaction significantly.”
M. Ramadoss, Chairman & Managing Director, Oriental Insurance Company Limited
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Awards and Accolades
Winner of the Asia Insurance Service Provider of the Year 2005, 2006
Received the award for the Best Takaful Technology Company for the 4 th consecutive year, at the 5th International Takaful Summit 2011
Ranked 36 (4th among Indian IT companies) in the Fintech 100 list of Financial Services &Technology providers, published by American Banker
3i Infotech retains its 4th position in the lending category of the IBS Sales League table published byIBS Intelligence, UK for the fourth consecutive year (2008-2011)
Awarded ISV partner of the Year FY10 – Technology by Oracle, India
One of the top 3 companies in the “Service Provider of the Year” and “Technology Initiative of the
Year” categories at the 14th Asia Insurance Industry Awards
Received Certificate of Recognition from Business Software Alliance for Software AssetManagement Compliance
Certified by Worldblu as one of the "Most Democratic Workplaces" for the 2nd consecutive year,2010 and 2011
* Source: Dataquest
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For questions, please contact Eve Ng via Email: [email protected]/ Phone: +60 12 5880473
Thank you