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Accent Neutralization
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Activity:Read the following statements using the rising intonation. How
does it sound?
Your email client has not been set up yet.You have a splat on your NIC.You have a home network.The yellow one is your Ethernet cable.
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What is Intonation?
Intonation is the "music", the rhythm of alanguage. Intonation is about how we say things,
rather than what we say. Without intonation, it's
impossible to understand the emotions and
feelings that go with words.
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Rising IntonationClose-ended Questions Yes or No Tag Questions
Tag Questions that show uncertainty
Falling IntonationStatements and
Open-ended Questions Imperatives
Factual Questions
Tag Questions that confirm
Intonation
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When we are in technical support, we have to sound authoritative.
When should we use the rising intonation? The dropping intonation?
Which intonation makes us sound confident and knowledgeable
We use the appropriate intonation to avoid confusing our customer and to
get the right message across.
Linking, reducing and liaising are some ways native English speakers employ
to make words and phrases easier to pronounce
Intonation
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Accent Neutralization: Liaisons
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Activity:Read the following :
Would you
Could you
Didnt you
Dont you
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Accent Neutralization d + y = j
So that would you is said as wouldju
And could you as couldju
t + y = ch
so that dont you sounds like donchoo
And didnt you sounds like dincho
The Y vowel linkwords are often linked together in natural spoken English
there are several types of linking but we'll focus on the Y link
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Would you
Could you
Didnt you
Dont you
wouldn't you
won't you
don't you didn't you
can't you
Activity: Read the following using Sound Combinations.
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Y-link
he is i am
they are
the boy is
Activity: Read the following using Sound Combinations.
Time Warner Cable
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1. Would you want me to help you reset your password?
2. Could you ping the Bigpond website?
3. Did you call regarding the same issue yesterday?4. Should you encounter the same issue, all you have to do is re-seat your
cable.
5. I had your account information on my system a while ago.
6. Your account status can be accessed online
7. Nearly everyone in your area is affected by the outage8. Many busy Australians do their shopping online
9. You'll be safer by insuring that your anti-virus is always up to date.
Activity: Say the following using Sound Combinations.
Time Warner Cable
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Accent Neutralization:S
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Activity:One agent (A) reads a word aloud and Agent (B)
determines whether it is 'short' or 'long'.sit----------seat
bid---------bead
bin---------bean
bit---------beat
bitch-------beechbrim-------bream
chick-------cheek
chip--------cheap
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Accent Neutralization Catches
Dates
Dials
Dodges
Mops laughs
Loves
Loses
Cooks
Cares
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1. Firewallssometimes limit your browsing capacity
2. Brian alwayscraves snack food in the evening
3. They say music soothesthe soul
4. George really embracesall sorts of innovation
5. It terrifiesme to think hell be the new director
6. He really roughsit when he goes camping7. That reallyfazesme not in the least.
Activity: Read the following statements and pay closeattention to the word endings.
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Accent Neutralization:T
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Quick guide to the T
Rule #1: T at the beginning of a word is popped
With a stressed T and ST, TS, TR, CT, LT and sometimes NT combinations:
They control the contents.
In the past tense, D sounds like T, after an unvoiced
consonant sound f, k, p, s, ch, sh, th (but not T).
picked [pikt], hoped [houpt], raced [rast], watched [wcht]
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Quick guide to the T
Rule #2: T is T, a clear popped sound In a stressed syllable
intend, intension, interest, intonation
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Quick guide to the T
Rule #3. Middle of the word T is a soft D.
Water, daughter, bought a, caught a, lot of, got a,later, meeting, better
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Rule #4: T after an N is silent
interview [innerview]international [innernational]advantage [dvn'j]percentage [percen'j]
Quick guide to the T
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Quick guide to the T
Rule #5: If the T is at the end of a word, you almost don't
hear it at all.
put, what, lot, set, hot, sit, shot, brought.That's quite right, isn't it?
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Quick guide to the T
Rule #6. T or TT, and D or DD are held, ( not pronounced with a
sharp burst of air) when they are at the bottom of thestaircase - at the end of the word :
bought [ba(t)], hut,, hat, Pat, right, wasnt, net
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Exercise: The T Application Exercises
Werent you able to connect to the internet at all for a week
now?
Let me assist you.
Let me transfer you.
We can electronically access your billing information.
They could only restore your connection after you pay off
your remaining balance
Your browser will work better if you clear cookies.Nearly everyone in your area is affected by the outage
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Hi, this is NAMEHow may I help you today?
I can definitely help you with that. May I please have your phonenumber to pull up your account? I have several security questionsto ask and then we can begin troubleshooting your issue. Feel freeto ask questions along the way.
Click on Start.What is your modem?Do you have a router or home network installed?Is your computer on right now?
Exercise: The T Application Exercises
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Accent Neutralization:The ed Sound
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Quick guide to ed
Add an extra syllable id to verbs that end with t and d (waited, handed)
For all other endings drop the vowel sound on the ed ending (talked,
razed)
k p f and s are called voiceless sounds, when a verb ends with on of
these sounds, that unvoiced sound must be also followed by the
unvoiced t sound (hooked, hoped, huffed, tossed)
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Quick guide to ed
Sh and ch are also voiceless sounds (matched, washed)
All other consonants are voiced
The ed endings for verbs that end with voiced consonants has a dsound. ( razed, robbed, moved)
So do all the verbs that end with a vowel sound (Played, glued, side)