4 Essentials Of Giving Great Feedback

4 Essentials Of Giving Great Feedback

By Toye Oshunbiyi | SThree Group Learning & Development

“The people we have around us will

determine the level of our success”.

John Maxwell

Feedback is an integral part of the culture of every high performance company.

Here are 4 things to keep in mind when giving feedback!

There is always the right time and

place to give feedback!

1. The Right Time

Ask yourself if the receiver of your feedback is in the right frame of mind.

Ask yourself if the receiver of your feedback is in the right frame of mind.

Positive feedback is very powerful when the memory of the action is still fresh.

Ask yourself if the receiver of your feedback is in the right frame of mind.

Positive feedback is very powerful when the memory of the action is still fresh.

When done in real time, positive feedback can help embed the action and lead to repetition.

Effective feedback explicitly describes

actions and behaviours!

2. The Action

Avoid giving vague feedback such as “You did a great job” and be specific.

Avoid giving vague feedback such as “You did a great job” and be specific.

Refer to something that you have heard, seen, noticed or observed.

Avoid giving vague feedback such as “You did a great job” and be specific.

Refer to something that you have heard, seen, noticed or observed.

Use your own feedback, such as “Here is what I observed”, and ask the receiver if he agrees with your assessment.

Good feedback makes the receiver aware of their impact!

3. The Impact

When giving feedback describe what impact the receiver’s actions have had on others.

Describe actions from the perspective of a third party. Example: “You being the first one to volunteer leads to others putting themselves forward as well”.

When giving feedback describe what impact the receiver’s actions have had on others.

The final feedback stage: Encouragement!

4. The Next Steps

Remember to encourage positive behaviour with statements such as “Keep up the great work”.

On the other hand, if you’d like to stop negative behaviour, then make the receiver aware of it.

Remember to encourage positive behaviour with statements such as “Keep up the great work”.

On the other hand, if you’d like to stop negative behaviour, then make the receiver aware of it.

By simply asking them “What do you think you can do to change this?” you can help them take ownership of changing their behaviour.

Remember to encourage positive behaviour with statements such as “Keep up the great work”.

These tips have been put together by SThree L&D Management Consultant Toye Oshunbiyi.

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