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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.1
Lean Operations
&Just-In-Time
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.2
Chapter Coverage What are lean operations and JIT?
Differences between traditional approach and
JIT Disadvantage of JIT
Lean philosophy of operations
JIT techniques
JIT planning and control
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.3
Lean operations:
Is the philosophy of moving towards zero waste inorder to develop an operation that is:
1) faster,
2) more dependable,
3) produces higher quality products and service, and
4) operates at low cost.
Founded on doing the simple things well, on graduallydoing them better and reducing waste every step of the
way.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.4
Just In Time, JIT:
1) JIT is an approach of producing goods and services
exactly when they are needed.
2) Minimum inventory if not zero
3) Customers wait
4) Encourages efficiency
5) Quality not sacrificed
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.5 JIT definitions:(textbook definitions)
JIT aims to m eet demand instant ly, wi th p erfect qual i ty and no w aste
more fully:
imp roved overal l prod uct iv i ty and eliminat ion of waste
cos t-ef fect ive prod uct ion and del ivery of on ly the necessaryquant i ty
of parts at the r ightqual i ty, at the righ tt imeandplace, wh i le usin g a
min imum amoun t of faci l i t ies, equipment , mater ials and human
resources
JIT is dependent on the balance between the suppliers flexibility and
the users flexibility
i t is accomp l ished thro ugh the appl icat ion of elements wh ich requi re
total employee involvement and team -wo rk
a key philosophy of JIT is simplification
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.6
Traditional approach vs. JITTraditional approach JIT
1) Buffer inventory between each
stage act as insulation and gives
some degree of independence
from upstream stages.
2) More buffer better insulation.
3) Stage A experience breakdown,
Stage B can continue producing
for some time.
4) Stage C can continue for longer
time.
5) Problems in Stage A is not spread
throughout.
1) Parts are produced as they are
orderedno buffer inventory.
2) Stage A experience breakdown,
immediately all stages will have
to stop.
3) Problems in Stage A is apparent
to all and becomes everybody's
responsibility.
4) Improves the chances of problem
being solved.
Cont
Differences between traditional approach and JIT
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.7
Traditional approach vs. JIT
Cont
Traditional approach JIT
6) Problems are confined within
the stage and go unnoticed for a
period of time.
7) Seek efficiency by protectingeach part of the operation from
disruption.
5) Seek efficiency through
exposure of system problems,
making problems more evident
and change the motivationalstructure of the whole system
towards solving the problem.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.8
Traditional approach:
buffer
inventorystage Cstage A stage B
buffer
inventory
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.9
JIT approach:
stage A
orders
deliveries
stage B stage C
orders
deliveries
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.10
Disadvantage of JIT:
The main sacrifice of JIT is low capital utilization(see Fig 15.10).
Why is capital utilization in JIT systems low?
i. Produce only when needed.
ii. Any stoppage will affect the rest of the systemcausing complete stoppage.
JIT argument - No point producing output just forits own sake, it is counter productive because extrainventory hides problems and hindersimprovement.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.11
TRADITIONAL APPROACH
JIT APPROACH
Disadvantage of JIT:
Low capacity
utilization
focus on high
capacity utilization
more stoppages
because of
problems
high inventory means
less chance of problems
being exposed and
solvedextra production
goes into inventory
because of continuing
stoppages at stages
more production
at each stage
focus on producing
only when needed
fewer stoppages
low inventory so
problems are
exposed and solved
no surplus
production goes
into inventory
lower capacity
utilization, but
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.12
The problem with inventory
Reduce the level of
invento ry (water) to
reveal the operationsprob lems
WIP
Defectivematerials
ReworkScrapDowntime
productivity
problems
WIP
Defective
materials
ReworkScrap
Downtime
productivity
problems
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.13
Lean philosophy of operations:1. Eliminate waste
2. The involvement of everyone
3. Continuous improvement
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.14
Eliminate Waste:
Waste can be defined as an activity which does not addvalue.
Identifying waste is the first step towards elimination.
The seven types of waste are:
1. Over production
2. Waiting time
3. Transport
4. Process
5. Inventory
6. Motion
7. Defective goods
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.15
1. Over productionproducing more than is
immediately needed by the next process in theoperationgreatest source of waste.
2. Waiting timesMachine and labour waiting timeare considered waste and they are measure in terms
of machine efficiency and labour efficiency.
3. TransportMoving materials around the plant andtogether with the double and triple handling ofWIP, does not add value. Layout changes which
bring processes closer together, improvement intransport methods and workplace organization canreduce waste.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.16
4. Processthe process itself can be a source of
waste. For example, some operations may only
exist because of poor component design.
5. Inventoryall inventory should be a target for
elimination. However, it is only by tackling thecauses of inventory that it can be reduced.
6. Motionan operator may look busy but sometimes
no value is being added by the work.
Simplification of work is a rich source of reductionin the waste of motion.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.17
7. Defective goodsquality waste is often very
significant in operation, even if actual measure of
quality are limited. Total cost of quality are much
greater than what meets the eye.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.18
The involvement of everyone:
Lean approach to people management is calledrespect-for-humans system.
It encourages:
Team based problem solving
Job enrichmentless monotonous, more responsibility,rewarding
Job rotationchange department, stage, function, cell
Multi-tasking
Its intention: High degree of personal responsibility leads to ownership
of job
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.19
Continuous improvement: Lean objectives are expressed in ideals such as
to eliminate waste completely Can never be fully achieved
Require continuous improvement to move closer.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.20
JIT techniques:1) Adopt basic working practices:a. Disciplinecomply to work standards that are in place
for the safety of staff and the environment, and for the
quality of the product.b. Flexibilitygive more responsibility to those capable
even if it is beyond hes grade.
c. Equalitydiscard unfair and divisive personnel policies
e.g. uniforms and pay structured. Autonomydelegate decision making responsibilities
to personnel involve in direct activity
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.21
e. Development of personnelstaff training
f. Quality of working lifee.g. involvement in decision
making, security of employment, enjoyment and
working area facilities
g. Creativitysome enjoy not just doing a job
successfully by improving it for the next time.
h. Total people involvementtake part in selection of new
recruit, spending improvement budget, quality issues,
etc.
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.22
2) Design for ease of processing:
Design determines 70%80% of production cost
Design improvement can reduce product cost and makemore efficient production process.
Example: reduce number of components, use better or
cheaper material.3) Emphasize operations focus:
Concept of simplicity, repetition and experience breedcompetence.
Focus processes on manageable sets of products,technologies, volumes and markets
Structure operations objective so that they are consistentand coherent
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.23
4) Use small simple machines:
Use several small machines rather than one big one.
Can produce few different components at a given timeinstead of batch by batch production.
More robust, mobile, layout flexibility and reduce
investment risk.5) Layout for smooth flow:
Long process routes provide opportunity for delay,inventory build up, adds no value to the product and
slow down cycle time Workstations are close together, use U shaped line, use
cell layout.
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.24
6) Adopt Total Productive Maintenance (TPM):
Unreliable processes create waste, forexample, waiting time, delays in downstreamoperations. In a JIT system:
operators taught
to care forprocesses:
maintenance
personnels
role
changes:
training operators
long-term planned maintenance
condition monitoring
emphasis:operator involvement
care for equipment
ensuring total reliability
operate correctly
detect problems
lubricate, clean, adjust
collect data
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.25
8) Reduce set-up times: Set-up time is the time taken to changeover the process
from one activity to the next. During this timeoperation seizes. It is reduced by cutting out:
time taken to search for tools and equipment,
Pre-preparation of tasks which delay changeoverand
Constant practice of set-up routines
9) Ensure visibility: More transparent operation is easier for staff to share in
its management and improvement.
Problems are easily detected and information becomessimple, fast and visual.
10) Adopt JIT through the supply chain: Expand JIT culture to key suppliers
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.26
JIT planning and control
JIT planning and control is based on the principle of
a pull system
What are push planning and control & pull
planning and control?
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.27 Push philosophies of
planning and control
CENTRAL OPS. PLANNING AND CONTROL SYSTEM
Work
centreDEMANDWork
centre
Work
centre
Work
centre
Instruction onwhat to makeand where to
send it
FORECAST
OR
PUSH CONTROL
Signal pushes work through the process
Activities are scheduled by means of a central system and completed inline with central instructions
No consideration for succeeding stages requirements
High inventory
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.28
PULL CONTROL
Work
centre
Work
centre
Work
centre
Work
centre DEMAND
Request Request Request Request
Delivery Delivery Delivery Delivery
Pull philosophies of planning
and control
Signal pulls work only when required.
Only customer can trigger movementsets the work pace.
Lesser chances of inventory build-up.
JIT favored.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.29
Kanban control
It is a system used of JIT planning and control.
Based on the pull planning and control.
Kanban is the Japanese word for card or signal.
Card or signal used by customer stage to instructsupplier stage to send more materials.
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.30
Kanban control
Three types of Kanban:
1. The move or conveyor kanban
Signals a previous stage that material can be withdrawn
from inventory.
2. The production kanban
Signals a production process to start producing a part to be
place in inventory.
3. The vendor kanban
Signals an external supplier to send material to a stage.
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.31
Kanban control
Receipt of kanban triggers movement, production
or supply of one unit.
Two kanbans two units
Kanban comes in different formempty container,verbal instruction, color tokens, etc
Two kanban procedure:
Single-card system: either move or vendor kanban
Dual-card system: use move and production kanban
Cont
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.32
m
Empty standard containerFull standard container
Move kanban
Kanban holding box
Flow path for standard containers
Flow path for move kanban
Work centre A
m
Work centre B
m
Stage A Stage B
Output stock Output stock
mmm
mmm
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.33
Each stage has a work center and an area for
holding inventory.
Loop 1: Stage B requires more parts
withdraw a container from output stock of
stage A empty container is kanban and sentto stage A work center signal for stage A to
start production
Loop 2: Move kanban taken from holding boxto output stock point signal to move a full
container from stage A to stage B.
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Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15
15.34
Kanban rules:
Each container must have a kanban card indicatingpart number and description, user and maker location,and quantity.
The parts are always pulled by the user or customer.
No parts are started without a kanban.
All containers contain exactly their number of parts.
No defective parts may be sent to the user orcustomer.
The maker can only produce enough parts to make upwhat has been withdrawn.
The number of kanbans should be reduced.
The time period should be made shorter
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Ni l Sl k St t Ch b & R b t J h t 2004 Operations Management 4E: Chapter 15
15.35
The End