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4 Lean Operation and Jit

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.1

    Lean Operations

    &Just-In-Time

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.2

    Chapter Coverage What are lean operations and JIT?

    Differences between traditional approach and

    JIT Disadvantage of JIT

    Lean philosophy of operations

    JIT techniques

    JIT planning and control

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.3

    Lean operations:

    Is the philosophy of moving towards zero waste inorder to develop an operation that is:

    1) faster,

    2) more dependable,

    3) produces higher quality products and service, and

    4) operates at low cost.

    Founded on doing the simple things well, on graduallydoing them better and reducing waste every step of the

    way.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.4

    Just In Time, JIT:

    1) JIT is an approach of producing goods and services

    exactly when they are needed.

    2) Minimum inventory if not zero

    3) Customers wait

    4) Encourages efficiency

    5) Quality not sacrificed

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.5 JIT definitions:(textbook definitions)

    JIT aims to m eet demand instant ly, wi th p erfect qual i ty and no w aste

    more fully:

    imp roved overal l prod uct iv i ty and eliminat ion of waste

    cos t-ef fect ive prod uct ion and del ivery of on ly the necessaryquant i ty

    of parts at the r ightqual i ty, at the righ tt imeandplace, wh i le usin g a

    min imum amoun t of faci l i t ies, equipment , mater ials and human

    resources

    JIT is dependent on the balance between the suppliers flexibility and

    the users flexibility

    i t is accomp l ished thro ugh the appl icat ion of elements wh ich requi re

    total employee involvement and team -wo rk

    a key philosophy of JIT is simplification

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.6

    Traditional approach vs. JITTraditional approach JIT

    1) Buffer inventory between each

    stage act as insulation and gives

    some degree of independence

    from upstream stages.

    2) More buffer better insulation.

    3) Stage A experience breakdown,

    Stage B can continue producing

    for some time.

    4) Stage C can continue for longer

    time.

    5) Problems in Stage A is not spread

    throughout.

    1) Parts are produced as they are

    orderedno buffer inventory.

    2) Stage A experience breakdown,

    immediately all stages will have

    to stop.

    3) Problems in Stage A is apparent

    to all and becomes everybody's

    responsibility.

    4) Improves the chances of problem

    being solved.

    Cont

    Differences between traditional approach and JIT

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.7

    Traditional approach vs. JIT

    Cont

    Traditional approach JIT

    6) Problems are confined within

    the stage and go unnoticed for a

    period of time.

    7) Seek efficiency by protectingeach part of the operation from

    disruption.

    5) Seek efficiency through

    exposure of system problems,

    making problems more evident

    and change the motivationalstructure of the whole system

    towards solving the problem.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.8

    Traditional approach:

    buffer

    inventorystage Cstage A stage B

    buffer

    inventory

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.9

    JIT approach:

    stage A

    orders

    deliveries

    stage B stage C

    orders

    deliveries

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.10

    Disadvantage of JIT:

    The main sacrifice of JIT is low capital utilization(see Fig 15.10).

    Why is capital utilization in JIT systems low?

    i. Produce only when needed.

    ii. Any stoppage will affect the rest of the systemcausing complete stoppage.

    JIT argument - No point producing output just forits own sake, it is counter productive because extrainventory hides problems and hindersimprovement.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.11

    TRADITIONAL APPROACH

    JIT APPROACH

    Disadvantage of JIT:

    Low capacity

    utilization

    focus on high

    capacity utilization

    more stoppages

    because of

    problems

    high inventory means

    less chance of problems

    being exposed and

    solvedextra production

    goes into inventory

    because of continuing

    stoppages at stages

    more production

    at each stage

    focus on producing

    only when needed

    fewer stoppages

    low inventory so

    problems are

    exposed and solved

    no surplus

    production goes

    into inventory

    lower capacity

    utilization, but

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.12

    The problem with inventory

    Reduce the level of

    invento ry (water) to

    reveal the operationsprob lems

    WIP

    Defectivematerials

    ReworkScrapDowntime

    productivity

    problems

    WIP

    Defective

    materials

    ReworkScrap

    Downtime

    productivity

    problems

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.13

    Lean philosophy of operations:1. Eliminate waste

    2. The involvement of everyone

    3. Continuous improvement

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.14

    Eliminate Waste:

    Waste can be defined as an activity which does not addvalue.

    Identifying waste is the first step towards elimination.

    The seven types of waste are:

    1. Over production

    2. Waiting time

    3. Transport

    4. Process

    5. Inventory

    6. Motion

    7. Defective goods

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.15

    1. Over productionproducing more than is

    immediately needed by the next process in theoperationgreatest source of waste.

    2. Waiting timesMachine and labour waiting timeare considered waste and they are measure in terms

    of machine efficiency and labour efficiency.

    3. TransportMoving materials around the plant andtogether with the double and triple handling ofWIP, does not add value. Layout changes which

    bring processes closer together, improvement intransport methods and workplace organization canreduce waste.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.16

    4. Processthe process itself can be a source of

    waste. For example, some operations may only

    exist because of poor component design.

    5. Inventoryall inventory should be a target for

    elimination. However, it is only by tackling thecauses of inventory that it can be reduced.

    6. Motionan operator may look busy but sometimes

    no value is being added by the work.

    Simplification of work is a rich source of reductionin the waste of motion.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.17

    7. Defective goodsquality waste is often very

    significant in operation, even if actual measure of

    quality are limited. Total cost of quality are much

    greater than what meets the eye.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.18

    The involvement of everyone:

    Lean approach to people management is calledrespect-for-humans system.

    It encourages:

    Team based problem solving

    Job enrichmentless monotonous, more responsibility,rewarding

    Job rotationchange department, stage, function, cell

    Multi-tasking

    Its intention: High degree of personal responsibility leads to ownership

    of job

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.19

    Continuous improvement: Lean objectives are expressed in ideals such as

    to eliminate waste completely Can never be fully achieved

    Require continuous improvement to move closer.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.20

    JIT techniques:1) Adopt basic working practices:a. Disciplinecomply to work standards that are in place

    for the safety of staff and the environment, and for the

    quality of the product.b. Flexibilitygive more responsibility to those capable

    even if it is beyond hes grade.

    c. Equalitydiscard unfair and divisive personnel policies

    e.g. uniforms and pay structured. Autonomydelegate decision making responsibilities

    to personnel involve in direct activity

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.21

    e. Development of personnelstaff training

    f. Quality of working lifee.g. involvement in decision

    making, security of employment, enjoyment and

    working area facilities

    g. Creativitysome enjoy not just doing a job

    successfully by improving it for the next time.

    h. Total people involvementtake part in selection of new

    recruit, spending improvement budget, quality issues,

    etc.

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.22

    2) Design for ease of processing:

    Design determines 70%80% of production cost

    Design improvement can reduce product cost and makemore efficient production process.

    Example: reduce number of components, use better or

    cheaper material.3) Emphasize operations focus:

    Concept of simplicity, repetition and experience breedcompetence.

    Focus processes on manageable sets of products,technologies, volumes and markets

    Structure operations objective so that they are consistentand coherent

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.23

    4) Use small simple machines:

    Use several small machines rather than one big one.

    Can produce few different components at a given timeinstead of batch by batch production.

    More robust, mobile, layout flexibility and reduce

    investment risk.5) Layout for smooth flow:

    Long process routes provide opportunity for delay,inventory build up, adds no value to the product and

    slow down cycle time Workstations are close together, use U shaped line, use

    cell layout.

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.24

    6) Adopt Total Productive Maintenance (TPM):

    Unreliable processes create waste, forexample, waiting time, delays in downstreamoperations. In a JIT system:

    operators taught

    to care forprocesses:

    maintenance

    personnels

    role

    changes:

    training operators

    long-term planned maintenance

    condition monitoring

    emphasis:operator involvement

    care for equipment

    ensuring total reliability

    operate correctly

    detect problems

    lubricate, clean, adjust

    collect data

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.25

    8) Reduce set-up times: Set-up time is the time taken to changeover the process

    from one activity to the next. During this timeoperation seizes. It is reduced by cutting out:

    time taken to search for tools and equipment,

    Pre-preparation of tasks which delay changeoverand

    Constant practice of set-up routines

    9) Ensure visibility: More transparent operation is easier for staff to share in

    its management and improvement.

    Problems are easily detected and information becomessimple, fast and visual.

    10) Adopt JIT through the supply chain: Expand JIT culture to key suppliers

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.26

    JIT planning and control

    JIT planning and control is based on the principle of

    a pull system

    What are push planning and control & pull

    planning and control?

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.27 Push philosophies of

    planning and control

    CENTRAL OPS. PLANNING AND CONTROL SYSTEM

    Work

    centreDEMANDWork

    centre

    Work

    centre

    Work

    centre

    Instruction onwhat to makeand where to

    send it

    FORECAST

    OR

    PUSH CONTROL

    Signal pushes work through the process

    Activities are scheduled by means of a central system and completed inline with central instructions

    No consideration for succeeding stages requirements

    High inventory

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.28

    PULL CONTROL

    Work

    centre

    Work

    centre

    Work

    centre

    Work

    centre DEMAND

    Request Request Request Request

    Delivery Delivery Delivery Delivery

    Pull philosophies of planning

    and control

    Signal pulls work only when required.

    Only customer can trigger movementsets the work pace.

    Lesser chances of inventory build-up.

    JIT favored.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.29

    Kanban control

    It is a system used of JIT planning and control.

    Based on the pull planning and control.

    Kanban is the Japanese word for card or signal.

    Card or signal used by customer stage to instructsupplier stage to send more materials.

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.30

    Kanban control

    Three types of Kanban:

    1. The move or conveyor kanban

    Signals a previous stage that material can be withdrawn

    from inventory.

    2. The production kanban

    Signals a production process to start producing a part to be

    place in inventory.

    3. The vendor kanban

    Signals an external supplier to send material to a stage.

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.31

    Kanban control

    Receipt of kanban triggers movement, production

    or supply of one unit.

    Two kanbans two units

    Kanban comes in different formempty container,verbal instruction, color tokens, etc

    Two kanban procedure:

    Single-card system: either move or vendor kanban

    Dual-card system: use move and production kanban

    Cont

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.32

    m

    Empty standard containerFull standard container

    Move kanban

    Kanban holding box

    Flow path for standard containers

    Flow path for move kanban

    Work centre A

    m

    Work centre B

    m

    Stage A Stage B

    Output stock Output stock

    mmm

    mmm

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.33

    Each stage has a work center and an area for

    holding inventory.

    Loop 1: Stage B requires more parts

    withdraw a container from output stock of

    stage A empty container is kanban and sentto stage A work center signal for stage A to

    start production

    Loop 2: Move kanban taken from holding boxto output stock point signal to move a full

    container from stage A to stage B.

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    Nigel Slack, Stuart Chambers & Robert Johnston, 2004 Operations Management, 4E: Chapter 15

    15.34

    Kanban rules:

    Each container must have a kanban card indicatingpart number and description, user and maker location,and quantity.

    The parts are always pulled by the user or customer.

    No parts are started without a kanban.

    All containers contain exactly their number of parts.

    No defective parts may be sent to the user orcustomer.

    The maker can only produce enough parts to make upwhat has been withdrawn.

    The number of kanbans should be reduced.

    The time period should be made shorter

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    Ni l Sl k St t Ch b & R b t J h t 2004 Operations Management 4E: Chapter 15

    15.35

    The End


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