For more information:Call or visit your local IllinoisDepartment of Human Services office.If you have questions about any IllinoisDepartment of Human Services (IDHS)program, call or visit your local IDHS office.We will answer your questions. If you do not know where your local IDHS office is or if you are unable to go there, you may callthe automated helpline 24 hours a day at:

1-800-843-6154(866) 324-5553 TTY/Nextalk or 711 TTY Relay

You may speak to a representative between:8:00 a.m. - 5:30 p.m.Monday - Friday (except state holidays)

For answers to your questions,you may also write:

Illinois Department of Human ServicesOffice of Customer Support100 South Grand Avenue EastSpringfield, Illinois 62762

Visit our website at:

www.dhs.state.il.us

Programs, activities and employment opportunities in the IllinoisDepartment of Human Services are open and accessible to anyindividual or group without regard to age, sex, race, sexual orientation,disability, ethnic origin or religion. The department is an equalopportunity employer and practices affirmative action and reasonableaccommodation programs.

DHS 4150 (R-06-17) DRS Empowering People with DisabilitiesPrinted by the Authority of the State of Illinois.6,000 copies P.O.#17-1961

The Illinois Department of Human Services’Division of Rehabilitation Services(DHS/DRS) is the state’s lead agencyserving persons with disabilities. Our staffwork one-on-one with individuals whohave disabilities and their families toempower them to reach their employment,education, and independent living goals.

We share information and options with ourcustomers that empower them to selecttheir services, service providers, and serviceoutcomes.

We value our many business andcommunity partners and recognize thatthese partnerships are the key tocontinually enhancing services to ourcustomers.

Every day, our experienced, professionalstaff make a real difference in the lives ofcountless Illinoisans with disabilities bytailoring services to meet their uniqueneeds. With 50 local offices locatedthroughout Illinois, our quality services are easily accessible to all Illinois residents.

State of IllinoisDepartment of Human Services

Vocational Rehabilitation ServicesWe assist people with disabilities in preparing for,finding, and maintaining quality employment thatpays a living wage and offers opportunities foradvancement. Our staff work closely with state,regional, and local employers, offeringindividualized placement services that bringemployers and qualified employees together.

Home Services We provide services to individuals with the mostsignificant disabilities so they can remain in theirhomes and live as independently as possible. Ourcustomers are empowered to live self-directedlives, be actively involved in their communities, andretain control over the services they receive.

Educational Services■ DRS operates three residential schools forchildren with disabilities:■ Illinois School for the Deaf (Jacksonville)■ Illinois School for the Visually Impaired� (Jacksonville)

■ Illinois Center for Rehabilitation andEducation-Roosevelt (Chicago)

■ We offer information and referral along withtraining services to parents of children withdisabilities and professionals through our NEXT STEPS program.

■ Our staff work closely with high school studentswith disabilities, empowering them tosuccessfully transition from high school to post-secondary education and employment.

Specialized Services Our specialized services are designed for:■ Persons who are Blind or Visually Impaired.We empower adults who are blind or visuallyimpaired to rediscover their independence and freedom. Our customers find and maintainemployment and achieve their education,training, and independent living goals. The Illinois Center for Rehabilitation andEducation-Wood in Chicago also offers a 12-weekresidential vocational and independent skillstraining program.

■ Persons who are Deaf or Hard of Hearing. Wehelp people who are deaf, hard of hearing, latedeafened, or deaf/blind find employment, attendeducation and training programs, and learn aboutother community resources.

■ Persons with disabilities who areHispanic/Latino. Our bilingual staff assistHispanic/Latino people with disabilities inobtaining and maintaining employment, applyingfor DHS/DRS programs, and connecting withcommunity services

Independent Living ServicesWe empower people with disabilities to makeinformed choices by funding Centers forIndependent Living (CILs) throughout Illinois. TheseCILs offer advocacy, peer counseling, independentliving skills training, and information & referral.

Disability Determination ServicesWe determine the eligibility of people to receivebenefits from Social Security Disability Insurance(SSDI) or Supplemental Security Income (SSI).

Client Assistance ProgramThe Client Assistance Program (CAP) helps peoplewith disabilities who have questions or problemswith DRS services. For more information, call 1-800-641-3929 (Voice/TTY).

Information and Referral ServicesOur staff share information about programs and services available through DHS/DRS and other state agencies. We also connect individuals and their families with services theyneed in the community. Contact your local DRSoffice between 8:30 a.m. and 5:00 p.m., Mondaythrough Friday (except state holidays).

To learn more about programs and services online:drs.illinois.gov/success

Improving the independence of our customers is our onlyreason for existing.