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44221: Information Systems
Lecture 1 (Week 2)
Introduction to Module
By Ian Perry
http://itsy.co.uk/ac/0506/Sem1/44221_IS/
Ian Perry Slide 244221: Information Systems: Introduction to Module
Why study Information Systems? An understanding of Information Systems
is vital to business management and information technology students: As all business organisations rely upon the
ability of their Information Systems to provide/support the knowledge required for all levels of decision-making, i.e.:
Strategic Tactical Operational
Ian Perry Slide 344221: Information Systems: Introduction to Module
Learning Outcomes? By the end of the module you will be able
to: Understand why a distinction must be made
between data, information & knowledge. Identify the role of Information Systems in a
given business context. Relate theoretical models of Information
Systems to business cases, by describing a given situation using systems terminology.
Produce working examples of computer-based Information Systems tools to address specific business needs.
Ian Perry Slide 444221: Information Systems: Introduction to Module
Assessment Method Two, equally weighted, assignments; based
upon a common Case Study. Assignment 1 - Information Systems Analysis
Deadline = 26 October 2005; Weighting = 50% Describe a business situation, as presented by the case
study scenario, using appropriate systems language. Identify specific processes within the case study
organisation that might benefit from the development of computer-based Information Systems tools.
Assignment 2 - Information Systems Tools Deadline = 07 December 2005; Weighting =
50% Produce a working example of an IS Tool that will support
part of the Information System, as described by Assignment 1.
Produce a short report explaining how this IS Tool might be used in support of decision making.
Ian Perry Slide 544221: Information Systems: Introduction to Module
EZPC – Case Study EZPC assemble PC Systems for sale to customers
such as PC World, Dixons, Currys, etc. Each PC is ‘made-to-order’ (as a result of a request
from a specific customer), based on a limited set of ‘Standard’ PC Configurations.
Computer components (i.e. Processors, Hard Disks, Memory, etc.), from which the PC systems are assembled, are purchased from a number of suppliers. EZPC also sells these computer components
directly to their Customers. The components, either waiting to be assembled
into PC Systems, and/or passed on directly to EZPC’s customers; are stored at three different warehouse locations,
i.e.: Newcastle, Leeds & Reading.
Ian Perry Slide 644221: Information Systems: Introduction to Module
EZPC – Case Study (continued) At each of these locations:
A sales team deals with their local customers. A second group of staff work out what components
are required to fulfill each customer order. A third group of staff assemble the PCs. A fourth group of staff control the warehouse
operations; ordering & receiving components from suppliers, passing components on to the assembly process, receiving completed PCs back from the assembly
process, packing PCs and components prior to delivery.
Delivery of PCs and components is contracted out to a national distribution company.
Ian Perry Slide 744221: Information Systems: Introduction to Module
EZPC – Case Study (continued) The Leeds warehouse acts as the Head Office for EZPC.
all dealings with EZPC’s suppliers are controlled from the Leeds Head Office.
At each warehouse location: Customer ‘requests’ for components are passed
directly to the Warehouse, as a ‘component list’. Customer ‘requests’ for PCs are passed to the
Planning Department who translate each Customer ‘request’ into an ‘work order’ for the Assembly Department.
the Assembly Department must then check with the Warehouse for the availability of enough PC components in order to complete each ‘work order’ before commencing assembly.
Ian Perry Slide 844221: Information Systems: Introduction to Module
EZPC – Case Study (continued) if a ‘work order’ can not be completed, due to a
lack of components, then the Warehouse must raise a ‘purchase order’ (via the Head Office) with one of EZPC’s Suppliers.
When enough components are received from EZPC’s Suppliers, then the Warehouse notifies the Assembly Department and the assembly process can commence.
Once the Assembly Department has completed a ‘work order’, then the assembled PCs are passed on to the Warehouse.
The Warehouse then produces ‘delivery lists’ for each Customer’s order, and uses these as ‘picking lists’ in order to find the PCs and/or components in the warehouse, and pack them ready for delivery.
Ian Perry Slide 944221: Information Systems: Introduction to Module
EZPC – Case Study (continued) Problems?
Each ‘work order’ is currently produced by hand, which is both very time consuming and often leads to
mistakes, both of which upset the customers. Each of the Warehouses is quite small,
and can only hold a small stock of computer components and assembled PCs, so ‘work orders’ often become ‘purchase orders’ (once again a manual calculation).
Raising a ‘purchase order’ with one of EZPC Suppliers,
can result in a delay of up to 10 days for the delivery of the computer components.
Often, even when Warehouse is almost full of computer components,
a ‘work order’ cannot be completed, as these are the wrong components with which to satisfy a specific customer ‘request’.
Ian Perry Slide 1044221: Information Systems: Introduction to Module
Lectures (CG3) Workshops (IT3/4)
2. Introduction to Module3. Systems Concepts4. Systems Control Concepts 5. Decision Making Concepts6. Review & Ass 1 Reqs7. Assignment 1 Deadline8. Intro to Spreadsheets9. Org. Data / Present Info.10. Spreadsheet Automation11. Review & Ass 2 Reqs12. -- No Lecture --13. Assignment 2 Deadline
2. Web-site & Assessment3. Business Analysis4. Control Systems5. Decision Making6. Assignment 1 Support7. Assignment 1 Deadline8. Useful SS Functions9. Worksheets & Charts10. Macros & Printing11. Assignment 2 Support12. Assignment 2 Support13. Assignment 2 Deadline
Ian Perry Slide 1144221: Information Systems: Introduction to Module
Data, Information & Knowledge A clear understanding of difference between
Data, Information & Knowledge is crucial if you are to be able to understand/develop an Information System.
What is Data? A series of observations, measurements, or
facts (transactions/events). Collins Concise English Dictionary
E.g. 12 Ian Sunny
Ian Perry Slide 1244221: Information Systems: Introduction to Module
Data Information What is Information?
‘data that have been transformed into a meaningful and useful form for people’.
‘data placed in a context and given value by specific end-users’.
ProcessData Information
(perhaps!)
Ian Perry Slide 1344221: Information Systems: Introduction to Module
Information Attributes Information (or do I mean data?) can be
thought of as having three dimensions: Time
Timeliness, Currency, Frequency, etc. Content
Accuracy, Relevance, Completeness, etc. Form
Clarity, Detail, Order, Presentation, etc. Information is often affected by more
than one of the above.
Ian Perry Slide 1444221: Information Systems: Introduction to Module
What is this? - 120505 Why did you say that?
People tend to look for a familiar structure & place data in a familiar context, e.g.:
120505 => DD/MM/YY => 12/05/05 => 12 May 2005
We use structure & context to transform the data we receive into information.
However: Different people see different structures
and/or might apply different contexts to the data they receive:
What if you were me?
Ian Perry Slide 1544221: Information Systems: Introduction to Module
So? Information = Data + Structure +
Context The same data can give different
information if a different structure and/or context is applied.
Try these:
SSMTW_ what letter is next?
SDLMM_ what letter is next?
Ian Perry Slide 1644221: Information Systems: Introduction to Module
Knowledge What is Knowledge?
That which is gained by the possession of information.
Enabling people to:have a ‘better’ understanding of a situation
And/Or:make ‘better’ decisions.
Ian Perry Slide 1744221: Information Systems: Introduction to Module
An Information Systems Approach Information Systems Computer Systems Need to take a holistic view of:
Organisation, People, and Technology.
People
TechnologyOrganisation
Ian Perry Slide 1844221: Information Systems: Introduction to Module
Summary Data Information:
Data are simply facts relating to ‘things’ like events, transactions, etc.
Information: is a people thing, because only they can
determine the structure & context with which data might become information.
Knowledge: is gained by the possession of information
that enables people to have a ‘better’ understanding of a situation and/or make ‘better’ decisions.
Ian Perry Slide 1944221: Information Systems: Introduction to Module
Always Remember This!“Data is only potential information; information is potential knowledge; and knowledge is potential competitive advantage if it is used in a creative, flexible, and above all, accurate way.”
Adrian M (1990) Let’s Get Serious. Focus News. Winter.
Ian Perry Slide 2044221: Information Systems: Introduction to Module
IS Reading List It is difficult to recommend just one book for this
module, so I won’t. Instead, here is a list of those Information
Systems books that may prove useful to aid your understanding of this module (NB. all of these can found in the KDL, Scarborough Library). Benyon-Davies P, 2002, Information Systems: An
Introduction to Informatics in Organisations, Palgrave. ISBN: 0333963903, KDL: 658.4038011 BEN
Bocij, Chaffey, et al, 2003, Business Information Systems: Technology, Development and Management for the E-business, Pearson Education.ISBN: 027365540x, KDL: 658.40380285 BOC
Cleary T, 1998, Business Information Technology. Financial Times/Pitman Publishing.ISBN: 0273634100, KDL: 658.4038 CLE
Ian Perry Slide 2144221: Information Systems: Introduction to Module
IS Reading List (continued) Cobham & Curtis, 2005 [5th Ed.], Business
information Systems: Analysis, Design, and Practice, Financial Times/Prentice Hall. ISBN: 0273687921, KDL: 658.4038011 CUR
Gordon & Gordon, 2004, Information Systems: A Management Approach, Wiley. ISBN: 0471455490, KDL: 658.4038011 GOR
Harry M, 2001, Business Information: A Systems Approach, Pearson Education Limited.ISBN: 0273646702, KDL: 658.4038011 HAR
Martin E W, 2005, Managing Information Technology, 5th ed., Prentice Hall.ISBN: 0131293710, KDL: 658.4038 MAR
Whiteley D, 2004, Introduction to Information Systems: Organisations, Applications, Technology, and Design, Palgrave Macmillan.ISBN: 0333997662, KDL: 658.4038011 WHI
Ian Perry Slide 2244221: Information Systems: Introduction to Module
You can not afford to miss anything! DO NOT leave Assignments to the last minute:
Quite a few of last year’s students failed Assignment 1 for the IS Module.
DO NOT miss any Lecture or Workshop sessions. There are Lectures & Workshops for the IS Module
almost EVERY WEEK. The first IS Workshop sessions will take place
THIS WEEK, i.e.: 11:15 to 1:05, on Tuesday, in IT3. 11:15 to 1:05, on Wednesday, in IT4.
Make sure that you know which Workshop you should attend; BEFORE you leave this Lecture.
Ian Perry Slide 2344221: Information Systems: Introduction to Module
Web-site Development
The WSD Lectures (which take place every other week) will begin THIS WEEK; i.e.:
9:15 to 10:05, on Friday, in CG1
The WSD Workshops (which also take place every other week) will begin NEXT WEEK:
11:15 to 1:05, on Friday, in IT4