5 Call Center Software Every Business Owner Should Know

Traditionally, setting up a call center meant major capital outlay for call center infrastructure

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call center infrastructure that includes phone systems, routing technology, web servers, and IT specialists to oversee the upkeep and maintenance of pricey hardware investments. Because such infrastructure are premise-based, in the case of a natural disruption, like snowstorms and flooding, service operations would have to be suspended.

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Also, there’s the question of efficiency.

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Is the call center manager able to satisfactorily monitor agents’ real-time activity and availability? Does the call center have enough people at any given time to man the phones and meet service level agreements (SLAs)? What about dropped calls and unsatisfied customers calling repeatedly to get to the right agent? With the continuous evolution of the way people communicate, customers now

also want to reach their companies’ customer service department through various channels like social media, softphones, mobile phones, email, chat, among others.

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THE SOLUTION? CLOUD-BASED CALL CENTER SOFTWARE

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Needless to say, moving your call center operations to the cloud, when done properly, can equate to huge time and cost savings

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increased workforce productivity, and stellar customer satisfaction ratings.

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This being the case, below are five of the best call center software available in the Cloudswave library of web apps.

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RingCentral

Nextiva

Grasshopper

eVoice

8×8 Virtual Contact Center

Guide to selecting the right call center software http://www.cloudswave.com/blog/5-call-center-software-every-business-owner-should-know/whitepaper/

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Select the right software

for your organization

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Cloudswave helps you find the right software for your business needs.We help you make sense of all the software offers out there with a unique rating system

so you can quickly choose, improve, grow and succeed.

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