Date post: | 28-Jan-2018 |
Category: |
Business |
Upload: | skillpath-seminars |
View: | 105 times |
Download: | 4 times |
Your strategy:
Stand up to
them calmly,
not defiantly.
✔
Don’t engage
them in
confrontation,
because you
won’t win.
✔
Once you’ve
earned their
respect, you may
become friends!
✔
Your strategy:
Listen closely, in
case they just
need to vent.
✔
Ask them
to propose
solutions.
✔
Don’t condone
their victim role;
it will only
reinforce it.
✔
Your strategy:
Use open-ended
questions that
they can’t just
nod to answer.
✔
Ask a question,
and then look at
them silently for
as long as it takes
until they respond.
✔
Tell them what
you think may
be going on,
and ask if your
interpretation
is correct.
✔
Your strategy:
Show them
that you care
about them so
they can stop
trying so hard
to please you.
✔
Help them
realize that being
honest with you
won’t risk your
friendship.
✔
Don’t let them
take on more than
you know they
can handle.
✔
Your strategy:
Value them as
the people who
foresee obstacles.
✔
Don’t argue with
them, because
they can’t be
persuaded.
✔
Steer them
away from broad
generalizations
and demand
specific examples.
✔