#5 Intro to ecommerce

8/13/2019 #5 Intro to ecommerce

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Introduction to e-Commerce

Part - I


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In this session you will learn about:

Meaning of e-Commerce

Types of e-Commerce

Uses of e-Commerce

Advantages of e-Commerce

Difference between e-Commerce and e-Business

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Content Outline

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At the end of this session you will be able to:

Explain e-Commerce

Differentiate among B2C, B2B, C2C, and G2C electronic

commerce

Justify uses of e-Commerce from Seller point of view andfrom Consumer point of view

Differentiate between e-Commerce and e-Business

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Objectives

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e-Commerce and its underlying technology have been

around for about 40 years

The Boston Computer Exchange was the first known

examples of e-Commerce (1982)

In 2009 Americans spent $155.2 billion dollars in Online

transactions

US e-Commerce and Online Retail sales projected to reach

$197 billion in 2011, an increase of 12 percent over 2010

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Do you know??


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Do you know??

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Click on the image to view a

video on e-Commerce

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http://localhost/var/www/apps/conversion/tmp/scratch_9/IOM_ebiz_C2_M3_Part1.flv


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Electronic Commerce describes the buying and

selling of products, services, and information via

computer networks including the Internet.


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Electronic Commerce (EC) is where business

transactions take place via telecommunicationsnetworks, especially the Internet.

Some of the definitions of e-Commerce often heard and foundin publications and the media are:


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Electronic Commerce

(e-Commerce) is the process of

buying, selling, or exchanging

products, services, and

information via computernetworks


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Some of the definitions of e-Commerce often heard and foundin publications and the media are:


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Electronic Commerce (e-Commerce) is the

process of buying, selling, or exchanging

products, services, and information via

computer networks


Other terms used for e-Commerce

Online Retail Selling e-tailing

Virtual Stores

Cyber Store

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Covers a range of different types of businesses,

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Consumer retail

Auction

Business

Music/Videos

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Examples: Selling physical goods using websites e.g.- cards, magazines,

shoes, electronic items

Reserving a hotel room over the internet

Buying a railway ticket over the internet Withdrawing funds from an Automatic Teller Machine (ATM)

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Have you ever purchased something online?

How e-Commerce works?

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Objective: List steps of online shopping in the correct sequence

Time: 2mins

Type: Individual, Paper-pen

Learners Activity:

From the list shown to you, place the correct order of steps

involved in online shopping

Place it in the correct order!


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View list of products

Make a temporary list

of item to be

purchased

Give shipping address

View pictures tocheck how it looks

Check prices

Check options, size,

etc.

Billing info

Check shipping cost

Record order

Process Payment


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Make atemporary list of

item to be

purchased


View list of

products

View pictures to

check how it

looks

Check prices

Check options,

size, colour etc.

Give shipping

address

Billing info

Check shipping

cost

Record order

Process payment

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item to be

purchased


View list of

products

View pictures to

check how it

looks

Check prices

Check options,size, colour etc.

Give shipping

address

Billing info

Check shipping

cost

Record order

Process payment

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item to be

purchased


View list of

products

View pictures tocheck how it

looks

Check prices

Check options,size, colour etc.

Give shipping

address

Billing info

Check shipping

cost

Record order

Process payment

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d


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Catalogue

Checkout

a

b

c

d

Catalogue List of Products

Descriptions

Prices

Options, size, etc.

Pictures

1

Shopping Cart

A temporary list of

item to be

purchased

2

Checkout Billing Info

Shipping Address

Shipping Cost

Record Order

Process Payment

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How e-Commerce works?

Customer

Shopping Cart

Payment Collection

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Types of e-Commerce

I d i C


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Business-to-Business (B2B) e-Commerce

Business-to-Consumer (B2C) e-Commerce

Business-to-Government (B2G) e-Commerce

Consumer-to-Consumer (C2C) e-Commerce

Mobile Commerce (m-Commerce)

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Types of e-Commerce

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I d i C


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e-Commerce between companies

About 80% of e-commerce is of this type

Examples:- TradeINdia.com

- India-Mart.com

- Alibaba.com

Types of e-Commerce

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I t d ti t C


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e-Commerce between Companiesand

Consumers

Involves gathering information,purchasing physical goods, etc.

The second largest and the earliest form

of e-Commerce

Types of e-Commerce

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I t d ti t C


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Examples:

- Amazon.com

-Sony.com

- Dell.com

Types of e-Commerce

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I t d ti t C


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Generally defined as commerce

between companiesand the public

sector Refers to the use of the internet for

public procurement, licensing

procedures, and other government-

related operations.

Types of e-Commerce

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I t d ti t C


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Examples:

- e-Procurement Services

-www.Gcn.com

- www.signalmag.com

Types of e-Commerce

I t d ti t C
http://www.gcn.com/http://www.signalmag.com/http://www.signalmag.com/http://www.gcn.com/


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Refers to commerce between two

individuals or two consumers

Types of e-Commerce

Introduction to e Commerce


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One consumer contacts a business in

search for a its customer. In short, it is

commerce between two consumers.Most of the auction websites like eBay,

matrimonial websites like shaadi.com

work on this methodology.

Types of e-Commerce



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Examples:

- www.eBay.com

-www.napster.com

Types of e-Commerce

http://www.ebay.com/http://www.napster.com/http://www.napster.com/http://www.ebay.com/


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Mobile-Commerce is buying and selling of

goods and services.

Services such as mobile banking, stock trading

and booking of airline and railway tickets arecommon examples.

It has become a major source for revenue

generation for many organizations today.

Types of e-Commerce

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Applications of m-Commerce

- Mobile Ticketing

-Information Services

- Mobile Banking

Types of e-Commerce


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Uses of e-Commerce



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Uses of e-Commerce



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Government Consumer

Gain market share and attract venture capitalists

Gain access to world markets

Entrance into B2B and B2G supply chains

Assists to direct service-providing enterprises

Uses of e-Commerce



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Consumer

E-Procurement- Trade electronically with all suppliers

E-Governance services - Payment of bills, taxes,

passport visa etc.

Secured online records

Entrepreneurs

Uses of e-Commerce



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Uses of e-Commerce

Government

Broadened choices

Readily available and accessible information

Greater control - Faster and more open processes

Appropriate purchasing decisions

Entrepreneurs

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Advantages of e-Commerce from seller point of view:

Increase the sales

Reaches the global market

Reduces burden of infrastructure

Selling 24/7

Quick Business

Increases opportunities



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Advantages of e-Commerce from customers point of view:

Automated processes

Receiving discounts

Security of business transactions

Buying 24/7

Authenticity

Efficient time management


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Difference between e-Commerce

and e-Business



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Objective: Differentiate between e-Commerce and e-Business

Learners Activity:

Within the same groups formed earlier, differentiate between

e-Commerce and e-Business

Write down how are they different

Share your points in the class

Compare and Contrast

Time: 10 mins - Group Discussion

5 mins - Discuss in class

Type: Group, Paper-pen



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e-Commerce e-Business

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Between and among

organizations and

individuals

Within a firm, involving

information systems under

the firms control.

Difference Between e-Commerce and e-Business

Buying and selling of goods

and services over the

internet

Buying and selling of goods

and services, interactions

with business partners,

customers and vendors



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e-Commerce e-Business

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Outward processes that

integrates customers,

suppliers and external

partners together.

Internal processes such as

production, inventory

management, product

development, risk

management, finance.


Example: IndiaPlaza,

Amazon, Book my Show

Example: Dell Website, Sony

Website



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Business to

Consumer


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Internal

ProcessesExternal

Processes

Between

Establishment

Between

Partners in

Value Chain

Business to

Business

Business to

Government

With

Establishment

e-Business

e-Commerce




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e-Commerce refers to a wide range of online business

activities for products and services

e-Commerce only covers business transactions such as

buying and selling of goods and services over the internet

e-Business is broader in scope and e-Commerce is just anaspect or a subset of it.

There are different types of e-Commerce

Business-to-Business (B2B) e-Commerce

Business-to-Consumer (B2C) e-Commerce Business-to-Government (B2G) e-Commerce

Consumer-to-Consumer (C2C) e-Commerce

Mobile Commerce (m-Commerce)

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Summary



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Thank You

Date post:	04-Jun-2018
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#5 Intro to ecommerce

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