5 Reasons To Ensure HR Application Stability & Security

Copyright NGA Human Resources. All rights reserved.

5 Reasons to Ensure HR ApplicationStability & Security


15 May 2013Copyright NGA Human Resources. All rights reserved.

Agenda

• Welcome

• Major challenges when maintaining HR applications

• Impact on your business performance

• Added value of HR Application Maintenance Support

• How NGA can help

• Reference Case: Nestlé


Welcome and Introduction

Christopher M RobertsSenior Director, Cloud

Steven R MoritzDirector, Global Technology & Application Services

Rick CroftModerator

NGA Human Resources confidential. All rights reserved.

What is Application Maintenance?

Application Maintenance is the modification of a software application after delivery in order to correct faults, improve performance, and preserve or even enhance its value over time. The value can be enhanced by meeting additional requirements, becoming more efficient and user-friendly, or employing newer technology.

As systems and applications continue to evolve over time, Application Maintenance is crucial in reducing complexity and minimizing business risks.

Source: http://en.wikipedia.org/wiki/Software_maintenance

Correctivemaintenan

ce

Adaptivemaintenan

ce

Perfectivemaintenan

ce

Preventivemaintenan

ce

Reactive modification to correct discovered problems

Modification to keep an application usable in a changed or changing environment

Modification to improve performance or maintainability

Modification to detect and correct latent errors in the application before they become effective faults


Key Trends & Challenges

“Today’s businesses are highly dependent on updated, efficient and compliant IT solutions in performing their day-to-day operations.”

Globalization

Service delivery improvement

Changing compliance regulations

Cost & resource

management

Risk management

Growing companies require IT systems and applications that are adapted to suit new business scenarios.

Ensure proper IT support to deliver high-quality business services by improving application accuracy &

efficiency, reducing errors, etc..

Keep your IT platform up to date with security standards, legal requirements and corporate

governance compliance.

Rely on a performing and compliant IT platform without additional cost burdens or staffing issues.

Ensure stability, performance and functionality of the application by having the right mechanisms to

evaluate, monitor, control and modify the system.

Unified & integrated IT landscape

Optimized IT platform

Engaging with experts

Reliance on external support

Building a maintenance framework


• Access to reliable and standardized processes, policies and procedures

• Access to skilled resources with domain expertise to perform the necessary maintenance tasks when needed

• Use of key metrics & SLAs that can be continuously monitored and refined

• Immediate access to multi-skilled team of functional and technical specialists

Benefits of HR Application Maintenance Support

• Ability to focus on strategic IT initiatives • Improved quality of IT services:

decreased number and duration of business-critical application outages

• Enhanced operational efficiency and productivity

• Improved business application stability, continuity and security

• Reduced IT costs; reduced Total Cost of Ownership over time

• Enhanced and extended life of a company’s applications

• Visibility on and predictability of costs

Internal drivers External drivers

“Why should companies consider partnering with an external serviceprovider to maintain and develop their HR applications?”


Why Consider Application Management Services

Optimized Cost Efficiency Ratio

Optimize your total cost of ownership by reducing your time and energy spent on maintaining your HR application.

Improved Employee Productivity

Free up some valuable internal resources to work on other business critical environments and increase the availability of your application.

Saving on Valuable TimeThanks to our global coverage, we can manage HR-related legislation changes faster than anyone.

Guaranteed Legislative Compliance

All legislation requirements in any supporting country in the world will be met. Your company will have an up-to-date application available to run your HR processes.

Pool of Experts• We have a global pool of 2,000 skilled SAP® ERP HCM,

Workday, Peoplesoft, ResourceLink, Preceda, SuccessFactors and other platform consultants.

• Close collaboration with our HR technology partners facilitates the sharing of recent information and intensive training programs.

• SAP® certifies NGA’s worldwide HCM service delivery network.

HR & IT ExperienceOur technical expertise is complemented by HR functional, strategic and operational knowledge to ensure proper deployment from start to finish.


Application Management Services by NGA

“NGA enhances customer experience & satisfaction by helping companies improve the performance of their HR environment while optimizing their operational cost, ensuring country-specific legislative compliance and guaranteeing high-quality output at all times.”

• Global application maintenance, support and enhancement services combined with local language support & expertise

• Use of standardized processes, tools and metrics

• Tailored services provided on-site or off-site to fit individual needs

• Available for OnPremise and cloud HR solutions

• Focus on customer satisfaction through our integrated SLA model and regular satisfaction surveys


NGA’s Application Support Services by the Numbers

30%cost reduction witnessed by our customers through our application maintenance services

Over 150 HR BPO customers

800+Application Maintenanceexperts worldwide

115,000+tickets managed every year

300+ Application Maintenance customers across the globe

35Offices in

40+years of experience in HR

30+

1,500,000+employees served

countrieslanguages spoken in our HR service delivery centers

9 HR platforms on which NGA can deliver HR services

100+Hosting

SAP HCM platforms

30+Service delivery points,

7includingStrategic Service Delivery Centers


NGA’s Unique Value Proposition

Tailored ServicesProviding tailored application maintenance services performed on-site or off-site to meet individual company needs

Focus on Quality and Efficiency

Combining local presence and nearshore & offshore services for a cost-effective and scalable delivery, supported by proven processes and regular audits

Keeping You CompliantLarge experience in HR & IT and a deep understanding of the latest functional needs and practices in HRIS maintenance to keep you legally up-to-date

Standardized Tools, Processes & Metrics

Use of qualitative tools, globally standardized processes and proven SLAs & KPIs, ensuring real-time monitoring, timely response and guaranteed service levels

Rich Experience and Credentials

Proven experience with multiple industries & technologies, large pool of skilled professionals, and strong partnerships with HR technology partners

Global Services – Local Expertise

Offering application maintenance services on a global level, combined with local language support and HR knowledge


Challenges• Implementation of SAP HCM (Payroll

module) in Spain and Portugal• Application maintenance services on

the global SAP HCM instance, managing 59 countries and over 168.000 active employees (5 year contract)

• Additional implementation projects ongoing in Belgium, Netherlands, Chile and Peru

Solution

• Cost reduction• Centralized management of HR

processes and systems• Updated and well maintained HR

applications ensuring compliance • Improved HR data quality

Results

• Global company in need of a global HRIS to manage its workforce

• Issues with keeping SAP HCM updated and compliant at all times

• Integrate global HR processes and HR systems

• Focus on value-added high-quality services and process improvement

• Focus on cost reduction

• Strong relationship and collaboration between NGA & Nestlé

• Proven SAP HCM expertise• Delivery model combining local

expertise and centralized support• Demonstrated service quality • Focus on continuous improvement

Why NGA

In BriefHRIS: SAPService scope: HR consulting, application maintenanceProcess scope: Core HR, payrollCountries: 59Languages: English

Company ProfileIndustry: Manufacturing, FoodPresence: Global Turnover: $ 1.1 billionEmployees: 328,000 HQ: SwitzerlandWebsite: www.nestle.com

Centralizing HR application management

http://www.clariant.com/


From October 2006 until May 2008, NGA implemented Payroll for Nestlé in Spain and Portugal. (Iberia)

Customer success story: Nestlé

From June 2008 until December 2009, NGA supported the Application Maintenance Outsourcing of the SA Payroll platform in Spain and Portugal via NGA’s HR shared service center.

In 2010, Nestlé decided to group the maintenance efforts for all company applications to another provider.

In March 2011, Nestle Iberia asked NGA to take over the application support because of a high number of pending issues provoked by lack of quality and knowledge of previous provider.

Nestle France requested NGA to provide on-site support.

In November 2013, Nestle Finland, Norway, Sweden and Denmark asked NGA to run the application management services in Granada RDC.

Additional implementation projects ongoing for Belgium, Netherlands, Chile and Peru.

2006

2007

2008 2009

2010

2011

2012

2013

2014


Customer success story: Nestlé > GLOBAL program

Enable HR Global standard processes with consistent data in line with market best-practices

Activate the outsourcing of transactional systems > activities with low value added

Improve reporting quality & increase simulation capabilities (e.g.: compensation & cost analysis)

● Cost reduction● Increased cost/benefit

control

● Truly global solutions

● Change in HR focus● High value added processes


Customer Success Story > Process Scope

• Application Management Services for 59 countries and over 168.000 active employees. Services to be provided on Nestle’s SAP premises.

• Standard delivery model:

• 80 % of activities centralized in Regional Delivery Center

• 20% of activities which require high expertise organized in-country

• Nestlé laptops with special connections to Nestle networks via VPN and use of Nestlé specific tools

• Service: From 09:00h to 18:00h

• Service Level objectives (SLOs): Controlling and follow up of service (no penalties)

• 5 years contract

Localized PA

PayrollTime

& Attendance

OM

Maintenance, Evolutive

Support (CR’s)


Looking for more information?

[brochure]

The 5 Most Overlooked Elements when Managing HR in the Cloud

Download the leaflet at http://resources.ngahr.com/5-most-overlooked-elements-when-managing-hr-cloud

[recorded webinar]

5 Reasons to Ensure HR Application Stability & Security

Replay the full webinar now:http://resources.ngahr.com/5-reasons-ensure-hr-application-stability-security

http://resources.ngahr.com/5-most-overlooked-elements-when-managing-hr-cloud




NGA Human Resources confidential. All rights reserved.NGA Human Resources confidential. All rights reserved.

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