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5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

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© 2015 Alteryx, Inc. | Confidential 5 Secrets of Blending Customer Data to Measure Program ROI Brian Dirking Director of Product Marketing, Alteryx Keith Conley Director of Analytics Bunchball 1 Dustin Smith, Product Marketing Manager, Tableau
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Page 1: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

5 Secrets of Blending

Customer Data to Measure

Program ROI

Brian Dirking

Director of Product

Marketing, Alteryx

Keith Conley

Director of Analytics

Bunchball 1

Dustin Smith, Product

Marketing Manager,

Tableau

Page 2: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

Introducing Alteryx

Brian Dirking

Director of Product Marketing

2

Page 3: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

Customer Success

Customers across the world

800+

Strong Foundation

Renewal rate with funds

to support innovation

95%+

Corporate Info.

3

Leader in

Data Blending and

Advanced Analytics

Page 4: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

Share

The Alteryx Solution For Analyst Enablement

4

All Relevant Data

Access, cleanse, and blend

data with unique packaged

data options

Rapid design of predictive

analytics with unique

spatial understanding

Packaged Market &

Customer Data

Consumerize the use of

sophisticated analytics

Enrich

Analy

ze

Ble

nd

Te

xt

Page 5: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

Dustin SmithProduct Marketing Manager

Page 6: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

Help People

See and Understand

their Data

Page 7: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

Page 8: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

5 Secrets of Blending Customer Data to Measure Program ROI

Page 9: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

Agenda

• Introduction to Gamification

• 5 Secrets of Blending Customer

Data to Measure Program ROI

• Q&A

Page 10: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

“If motivation and big data

had a love child, its name

would be Gamification.”

Rajat PahariaBest-selling Author of Loyalty 3.0,

Founder & CPO at Bunchball

Page 11: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

nitro

Bunchball’s Nitro gamificationengine captures the BIG DATA that:

Your customers, partners and employees generate as they interact with online experiences, and uses that data to create a more engaging experience and drive:

• Adoption and continuous engagement

• Desired behaviors

11

BIG DATA

on User

Activity

Motivating

Better

Performance

Technology

Enabled

Experiences

MAKING BIG DATA ACTIONABLE

Page 12: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

12

Sales Service Learning Consumer

Spending

Success

Revenue

Collab.

Page 13: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

Increase training efficacy

Accelerate onboarding

Increase self-driven learning

Increase LMS utilization

Drive collaboration

Increase employee retention

Increase revenue per employee

Accelerate rollout of new policy

Drive process compliance

13

Operational & Cost Efficiency

Employee Engagement

& Retention

Risk Mitigation

Make

More Money

Spend Less

Money

Page 14: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

nitro

CustomerData

Our Approach

User Activity Data

We needed a solution that allows us to manipulate large sets of various data quickly for analysis and visualization.

Hello ALTERYX.

Page 15: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

The 5 Secrets of Blending Customer Data to Measure Program ROI

Page 16: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

1. Go in with aspirational intentions

Make no little plans: they have no magic

to stir men’s blood- David Burnham

Page 17: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

1. Go in with aspirational intentions

Page 18: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

2. Build in a way that helps you scale

High

Medium

Low

Data Analysis Value to Client

Insights

Ad-Hoc Analysis

Business Intelligence

Data Management

Operations

Page 19: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

2. Build in a way that helps you scale

=IF(ISNUMBER(SEARCH("UserInfo",E4)),E4,IF(ISNUMBER(SEARCH(“Target",F4)),F4,IF(ISNUMBER(SEARCH(“Type",G4)),G4,IF(ISNUMBER(SEARCH(“Feature",H4)),H4,""))))

VS.

Page 20: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

• The danger of more than one source of truth

• The importance of clean communication with data

• Provide high-level understanding and drill down

Page 21: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

Apply Unique Business Rules Provide Tabbed Views

Page 22: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

4. Make the data tell the story.

Page 23: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

5. Aha! Moment

Page 24: 5 Secrets of Blending Customer Data to Measure Program ROI – Bunchball, Alteryx and Tableau

© 2015 Alteryx, Inc. | Confidential

• Download the Visual Analytics Kit:

• Sample analytics workflows

• Corresponding Tableau Visualizations

• www.alteryx.com/kit

• Download a Free Trial of Tableau:

• www.tableau.com/products/trial

24

Q&A and Next Steps

• Download the intro to “Loyalty 3.0”:

• http://www.loyalty30.com/download-chapter-1

• First ten get a free copy of the book!


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