5 Simple Rules of Engagement

To Greatly Improve Your Business and Personal Relationships5 RULES OF ENGAGEMENT

2013 LaunchNow.ca

Who Am I? Technical Writer & Communications ConsultantCommunications, Ryerson University, TorontoNLP, Sales, Marketing, Law, Psychology Certified PI Behavioural Analyst eMarketing Certified with the CMA 20 year Success history Specializes in Engagement Strategies Published Author of the SIMPLE Series Engagement Trainer & Coach

Sally Z.C. OConnor

2013 Sally Z.C. OConnor, LaunchNow.ca

Why Engagement?Employees + Engagement = Happier, More Productive Teams

2013 Sally Z.C. OConnor, LaunchNow.ca

Why Engagement?Prospects + Engagement = Higher Customer Conversions

2013 Sally Z.C. OConnor, LaunchNow.ca

Why Engagement?Customers + Engagement = More Referrals, Increased Loyalty & Higher Repeat Buying

2013 Sally Z.C. OConnor, LaunchNow.ca

Why Engagement?Family + Engagement = More Harmonious Relationships

2013 Sally Z.C. OConnor, LaunchNow.ca

Times Change People DontWhile Modern Technologies have changed the way we network, communicate and associate with others, ie: Social Media & The Internet Computers, Cell Phones and gadgets

Basic HUMAN Needs, WANTS & DESIRES Remain ConstantTHE HOWTHE why

2013 Sally Z.C. OConnor, LaunchNow.ca

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RULE # 1

2013 Sally Z.C. OConnor, LaunchNow.ca

Rule # 1 HonouringWHAT IS HONOURING? Making someone believe they have value Their contributions matter Their input makes a difference

HOW TO HONOUR? Be attentive Appreciate the skills they bring to the table Verbally acknowledge their contributions Show Recognition

HONOUR

2013 Sally Z.C. OConnor, LaunchNow.ca

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RULE # 2

2013 Sally Z.C. OConnor, LaunchNow.ca

Rule # 2 Active ListeningWHAT IS ACTIVE LISTENING? Understanding what they said AND comprehending what they mean Engaging in & relating to their storyUsing the 2:1 ratio (2 ears 1 mouth)

HOW TO ACTIVELY LISTEN? Do not interruptNod & smile to acknowledge Allow them to fully communicate their thoughts before moving on Ask questions to show interest Paraphrase what was said to insure you heard correctlyIf they expressing a concern, ask how you can help

ACTIVELISTENING

2013 Sally Z.C. OConnor, LaunchNow.ca

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RULE # 3

2013 Sally Z.C. OConnor, LaunchNow.ca

Rule # 3 Be HonestNobody likes a LIARHonesty: Builds trust Shows your integrity Strengthens relationships

HOW TO BE HONEST? Tell the truthUse tact & diplomacy Be empathetic (when needed) Stay calm & use a friendly tone

HONESTY

2013 Sally Z.C. OConnor, LaunchNow.ca

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RULE # 4

2013 Sally Z.C. OConnor, LaunchNow.ca

Rule # 4 Be TransparentTransparency: Builds trust Demonstrates integrity Strengthens personal character

HOW TO BE TRANSPARENT? Do not gossip or tell secrets Use discretion when asked to do something off the books Keep words/actions above board Practice fly on the wall thinking

TRANS-PARENCY

2013 Sally Z.C. OConnor, LaunchNow.ca

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RULE # 5

2013 Sally Z.C. OConnor, LaunchNow.ca

Rule # 5 LoveWhether personal or business,Love is about: Respect Its all about you (not me) Genuine Care & concern Responding with empathy Going above the call Understanding anothers needs, wants, hopes, fears, dreams, and desires The Good Doctor mentality

LOVE

2013 Sally Z.C. OConnor, LaunchNow.ca

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5 Simple Rules of EngagementPersonal: - Spouse / Partner- ChildrenThe dreaded teenagers Friends

Business:- Colleagues Bosses Staff Prospects Customers Associates Vendors FULLY ENGAGEDUsing these 5 Simple Rules of Engagement will improve ANY Relationship

2013 Sally Z.C. OConnor, LaunchNow.ca

How may I help you? Your wants and needs matter and are more important than my ownI have children too, so I understand why you need something durable and built to last. Im sorry but you are not permitted in there. Are you looking for something specific that I can help you find?I prefer to keep things above board, I would not want anything negative to come of this for you.

ExamplesTransparencyHonouring

Active Listening

Honesty

Love

ENGAGEMENTI see you have your hands full. Allow me to assist.

Always keep it about THEM

2013 Sally Z.C. OConnor, LaunchNow.ca

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You will accomplish greater things, faster better stronger when everyone is truly engaged

2013 Sally Z.C. OConnor, LaunchNow.ca

More Products for you

Download your complimentary copies at: SimpleSocialNetworks.com and receive SIMPLE tips & strategies to help you succeed!

2013 Sally Z.C. OConnor, LaunchNow.ca

Training & Workshops

Find out more at:LaunchNow.ca/ProgramsPersonal Communications: Discover how behavioural personality profiling can help you manage, inspire and develop happier, more productive teams Engaging your Prospects: Learn to take control of incoming calls and be the HERO that leads them into the sales funnel; its the only sales engagement training specifically developed for non-sales admin staff

Discover Your Sweet Spots: Uncover your natural-born gifts and talents and discover how to use them for a more fulfilling business and personal life

Body Talk Exposed: Unlock hidden communication techniques to persuade and influence others (without saying a word!)

5 Simple Rules of Engagement: Influence Greater, Sell More and Build Stronger Relationships

2013 Sally Z.C. OConnor, LaunchNow.ca

Questions? More Information?

LaunchNow.caSimpleSocialNetworks.com Sally@LaunchNow.ca

Val Caron (Greater Sudbury)Ontario, CanadaToll-free: 1-855-838-2337

2013 Sally Z.C. OConnor, LaunchNow.ca