How to use Confluence for your public knowledge base

Jeremy LargmanSelf-Help Guru

5 Tips for an Awesome KB

2

Whoʼs Jeremy?

3

Do you prefer self-service?

4

5

①Templates

④Engage Your

Audience⑤

Content Management

②Organization ③

Subscription

Confluence is a great KB

Templates make it easy...

6

1

7

Organization

8

2

Spaces LabelsHierarchy

Subscriptions3

Email Mail PageRSS

Engage Your Audience

10

4

11

12

13

Content Survey Plugin

14

5

Summary

15

• Rich, consist content with templates• Organization• Different subscription mechanisms• Participatory• Survey capability

#summit11

Confluence is a Knowledge Base is a full-featured

solution! #summit11“”

16