Offering solutions to some of the greatest challengessenior living communities face
ERIKA KRAMER, LNHA | JULIE HUSMANN, RDN, LD | STEVE TIEZZI
Martin Bros. Distributing
STAFFING SOLUTIONSFOR YOUR BUSINESS5
STAFFING CHALLENGESAging Workforce / Generational Differences
Recruiting
Retention
Staff Shortages
Turnover
CHALLENGE:
AGING WORKFORCEGENERATIONAL DIFFERENCES
SOLUTION
COMMUNICATION
AGING WORKFORCE / GENERATIONAL DIFFERENCES
COACHINGIncrease the focus on communication
+Understand the differences
in communication
AGING WORKFORCE / GENERATIONAL DIFFERENCES
AGING WORKFORCE / GENERATIONAL DIFFERENCES
COACHINGNew leaders = New opportunities
to coach
AGING WORKFORCE / GENERATIONAL DIFFERENCES
AGING WORKFORCE / GENERATIONAL DIFFERENCES
CHALLENGE:
RECRUITING
SOLUTION
SOCIAL MEDIA
RECRUITING
RECRUITING
RECRUITING
GHOSTINGToo many options
Detailed searches
Social media sites and job search engines help you
Plus, they’re helping everyone else too!
RECRUITING
GHOSTINGYounger generation = Less face-to-face
communication
RECRUITING
GHOSTINGLooking for informal,
quick ways of connecting
RECRUITING
GHOSTINGLess face-to-face communication =
Less practice having difficult conversations
RECRUITING
GHOSTINGYoung employees are becomingmanagers without the experience or comfort to deal with difficult situations:
Discipline
Upset employees
Conflict management
RECRUITING
CHALLENGE:
RETENTION
SOLUTION
EMPLOYEE ENGAGEMENT
RETENTION
CULTURE“I feel like the Administrator
doesn’t even know my name…”
RETENTION
HUDDLE CLIP
RETENTION
DAILY HUDDLESLess than 10 minute conversation thatprovides reserved time in the day for
team communication
RETENTION
DAILY HUDDLESStaff Recognition
Manager-to-employee
Peer-to-peer
RETENTION
DAILY HUDDLESResident/Meal updates, changes,
and solution-driven discussion
RETENTION
DAILY HUDDLESReinforcement
Company values
Safety goals
Policies and procedures
RETENTION
HUDDLE BASICSWhy: Employee Engagement, Retention
Positive time with team
Opportunity for employees to shine
Consistency is key
RETENTION
HUDDLE BASICSWho: ALL members of the healthcareand food service team
CEO to dishwasher
Nursing, housekeeping, PT/OT
RETENTION
HUDDLE BASICSWhere: Same place every day
RETENTION
HUDDLE BASICSWhen: Same time every day
For example: AM Shift Huddle at 10AM;PM Shift Huddle at 4PM
RETENTION
HUDDLE TEMPLATE
RETENTION
CHALLENGE:
STAFF SHORTAGES
SOLUTION
EFFICIENCY AND PROBLEM SOLVING
STAFF SHORTAGES
PLANNINGWhat is planning?
Policies and procedures
Cross train
Evaluate workplace climate
STAFF SHORTAGES
PLANNINGAnticipate needs ahead of time(it’s a matter of WHEN, not IF)
Equipment
Smallwares
Inventory
Menu
STAFF SHORTAGES
STAFF SHORTAGES
CHALLENGE:
TURNOVER
SOLUTION
TRAINING
TURNOVER
“69% of employees are more likelyto stay with a company for three yearsif they experienced great onboarding.”
- O.C. Tanner- O.C. Tanner
TURNOVER
ONBOARDINGAre you training on what the
organization WANTS?
TURNOVER
ONBOARDINGAre you considering what thenew hire NEEDS training on?
TURNOVER
ONBOARDINGHow are you ensuring it is consistentand you are not missing everything?
TURNOVER
TURNOVER
GET IT ALL HERE:martinbros.com/staffingtoolkit
