5Steps...2017/02/05 · • A cost-effective Call Center solution designed specifically for team...

5Stepsto Future-ProofingYour Communications

Applied Voice & Speech Technologies, Inc. (AVST) Phone: (949) 699-2300 Toll Free: (866) 368-0400 www.avst.com

5 Steps to Future-Proofing Your Communications

Future-Proofing with AVST• Replacing your end-of-life communications platforms is no small matter.

• Choosing the right vendor to meet your unified communications requirements is a significant decision.

• The technology you invest in today should support the growth of your organization well into the future.

• Improving the productivity of your workforce is one of your highest priorities.

Discover how CX-E from AVST helps you meet these Challenges and should be a Linchpin of your Unified Communications Unified Communications Strategy.

Extends Your Current and Future UC Investments – Premise and Cloud

Enables Centralization of Your Mission Critical Communications Infrastructure

Delivers Strong ROI with Minimal User Retraining

Improves Your Communications Capabilities with Next Generation UC Solutions

Delivers Enterprise-Class UC Applications Built on 35 Years of Communications Industry Experience

Why

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The world is evolving rapidly and you can’t afford to ignore your unified communications strategy - but completing a massive technology refresh in the short term is probably not an option.

Now more than ever it’s important to invest in UC solutions that interoperate with and support your evolving communications environment – premise, cloud or both.

The industry leading interoperability of AVST’s CX-E unified communications platform provides you with the bridge to your digital future.

Highlights of AVST CX-E Interoperability include:

• Telephony integrations that support all major voice platform brands and configurations – premise, cloud and hybrid – with the flexibility to change in the future. CX-E supports over 400 voice platform integrations including Alcatel-Lucent, Avaya, BroadSoft, Cisco, GENBAND, Microsoft, Mitel, NEC, Unify, ShoreTel and more

• The broadest set of email integrations on the market including support for the latest Microsoft and Google releases, including Exchange 2016, Office 365 and Google Apps

• Enabling and enhancing Microsoft Skype for Business with » Enterprise-class Automated Attendant, IVR, Mobility, and Call Center; and

» The only alternative enterprise-class Voice Messaging solution to Microsoft Exchange Unified Messaging

Extends Your Current and Future UC Investments – Premise and CloudStep 1

“When it comes to our IT communications infrastructure, we’re agnostic and look for only the best. We don’t put all our eggs in one basket with one vendor. We chose AVST because they had the optimal solution, and they continue to deliver on that today.”

Steve Mack Manager of Telecom Operations University of Washington



Improves Your Communications Capabilities with Next Generation UC Solutions

In addition to meeting your mission critical communications requirements with best-of-breed call processing and messaging solutions, CX-E delivers a host of next generation UC capabilities that will significantly improve the communications capabilities of your organization including:

• Speech integrated throughout the entire CX-E platform, delivering next-generation Automated Attendant, Directory and Personal Assistant capabilities

• Context-aware Call Routing that maximizes Call Completion

• Powerful Mobile UC Applications for iPhone and Android devices

• A cost-effective Call Center solution designed specifically for team environments

• A Notification engine for automating outbound communications with customers

• An open development framework for communication—enabling your business processes

Step 2

“AVST’s Speech-Enabled Personal Assistant has been a game-changer. It has a host of mobile capabilities that our executives now can’t be without.”

Scott Phelps Director of Information Technology Pittsburgh Steelers



Replace your end-of-life communications platform with minimal user retraining. CX-E provides the most comprehensive set of enterprise-class voice features in the industry along with a wide range of innovative new UC features that will enable you to immediately start driving improved productivity across your enterprise to achieve maximum return on your investment.

• CX-E is the only UC platform continuously developed for over three decades years and includes an arsenal of legacy Telephone User Interfaces (TUIs) to minimize user retraining including the TUIs for Octel Aria, Octel Serenade, Mitel NuPoint with Centigram interface, Nortel Meridian Mail, Avaya INTUITY AUDIX, Active Voice Kinesis and Repartee

• CX-E includes over 1,000 UC features including virtually all enterprise—class Voice Messaging and Call Processing capabilities

• CX-E’s highly scalable Automated Attendant solution can handle the most complex call processing requirements

Delivers Strong ROI with Minimal User RetrainingStep 3

“CX-E is a workhorse - it takes 450,000 calls a month with over 300 Automated Attendant menus - and doesn’t even break a sweat!”

Debbie Stewart Director of Telecommunications University of Toronto



As IT departments implement enterprise-wide private cloud initiatives, deploying CX-E with its industry leading interoperability, scalability, resiliency and the ability to be fully virtualized provides a significant advantage.

The CX-E platform’s flexible architecture is designed to facilitate medium and large enterprises’ evolution to a centralized private cloud paradigm.

Some of the CX-E UC platform’s key capabilities include:

• Industry leading interoperability to future-proof UC investments

• Global administration to reduce administrative costs

• Unmatched scalability to 750+ ports

• Support for all High Availability and Disaster recovery scenarios, including Automatic Failover, Redundancy and Geo-Redundancy

• Full virtualization capabilities including VMware vSphere and Microsoft Hyper-V support

• Support for multiple time zones

• Support for multiple dialing plans

• Support for multi-lingual deployment

Enables Centralization of Your Mission Critical Communications InfrastructureStep 4

“All life safety systems must have a high level of redundancy. AVST’s CX-E is that unflappable workhorse that we don’t have to think too much about. It just works.”

– David Parker, Director of IT Service Continuity, Alaska Native Tribal Health Consortium



AVST’s enterprise-class CX-E unified communications platform has been continuously developed for over three decades. Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of your existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST to meet their mission critical communications requirements, align their business with key trends and, with the world-class interoperability and flexibility of AVST’s UC solutions, provide a bridge to their digital future.

Delivers Best-of-Breed UC Applications Built on 35 Years of Communications Industry ExperienceStep 5

Interoperability Voice Messaging

Personal Assistant Speech Recognition

Unified Messaging

Business Process Automation

Experience

35Years

35Years

20+Years

15+Years

15+Years

25+Years

Future-proof your UC investments

Only UC platform continuously developed for over three decades

Most flexible and secure UM

Extensible platform to communication-enable

business processes

First enterprise-classcontext-aware PA

Pioneers in speech-enabled automated attendant, directory

and personal assistant

Future-Proof Your CommunicationsSoftware. It’s increasingly the key to the rapid pace of change in communications technology. By focusing on interoperability, AVST allows you to maximize your existing infrastructure investments while adopting new technologies as they emerge. Don’t let a past decision trap you in outdated technology. Future-proof your infrastructures investments with AVST to satisfy today’s business demands and meet tomorrow’s challenges.

Date post:	07-Jul-2020
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