6 p.part 2 dev ireg touch training - installation & set-up - webex intercall telephone conference ...

Danfoss Electric Heating Systems | 1 DEVIreg™ Touch Training

Welcome to the Training

Today’s Agenda:

Welcome to the session

Who is who?

Practicalities

Training

Summary and evaluation

Session start: 10:00 AM

Break as needed

Session end: 12:00 AM

Your trainer today: John Haugsted Outzen Technical Product Manager, Indoor Applications Danfoss A/S Electric Heating Systems Tel.: +45 74 88 85 88 Mobile +45 25 26 47 99 E-mail: [email protected]

Please do a little trick which helps us to see your name when you speak:

1. Click on the tab Meeting Info on the top of the screen

2. Find the Attendee ID

3. Type the ID into your phone – first the #, then the number, then #


Practicalities

Please turn off email, instant messaging and mute your phone when you are not speaking: Mute and un-mute: *6

If you have to leave the session, please send a note to the trainer when you leave and when you return

Raise your hand if you have an immediate question or comment.


DEVIreg™ Touch – Installation & Set-up

devi.com


Participants

Kimmo Nuortila

Area Sales, Technical

HS-SS/Finland

Anton Sarbinov

Sales Assistant

HS-S/BG

Kim Johansen

Sales Consultant

HS-S/NO

Milan Poqacar

Internal Technical Support

HS-S/SI

Roland Ipacs

Technical Support

HS-S/Hungary

Dejan Velickovic

External Sales

HS-S/CS

Vera Bardarova

Sales Manager HEC/HES

HS-S/BG

Martin O’Hara

Business Dev. Manager

HS-S/UK

Hartmut Hoppe

Technical Manager

HS-SFH/DE

Karsten Hertel

Comm. Prod. Manager

EH-M


DEVIregTM Touch

devi.com


DEVIreg™ Touch Training

1. Different ways to setup

2. Easy and remote trouble shooting

3. Warranty and Claim Handling


Different ways to setup

Setup Wizard

Code Support Interface

Floor Heating and Comfort

Temperature Offset

Safety with wooden floors

Floor Comfort Temperatures

Room Temperatures

Value Selling



Setup Wizard

Relevant setpoints are based on the application

Regulations type

Room type

Floor type

Output

Do it

Physically on the product

Virtually on the product via app, PC

Tranfer via code


Setup wizard

Generate System code

From DEVIreg Touch

Code support Interface

Virtually via APP

To DEVIreg Touch





Extended web interface

for fully flexible configuration (output code)

For trouble shooting on distance (input code)





Floor + room

Controls room temperature

Controls min. and max. floor temperature

Floor

Controls floor temperature only (not room temperature)

Sensor temperature is displayed (not scale)

Room

Controls room temperature only

Break out wire on PCB in front part

Types of regulations

http://portal.danfoss.net/sites/HSR/ProjectSite/Electrical_Heating/Monopoly/Pictures/Product photos/DEVIregTouch_front_JPG.jpg



Floor Comfort Temperatures defined in ISO 7730

Thermal conductivity of the floor material

Specific heat of the floor material

Footwear

The variable setpoints are build in the setup wizard!


• Textiles (rugs) 21 to 28 ℃

• Pine floor 22,5 to 28 ℃

• Oak floor 24,5 to 28 ℃

• Hard linoleum 24 to 28 ℃

• Concrete 26 to 28,5 ℃

• Acceptable ISO 7730 19 to 29 ℃




Minimum floor temperature

Limit to ensure a certain comfort temperature on the floor.

despite room temperature is above set point.

Min. comfort temperatures varies with the floor material

Present in combi regulation systems only.

The minimum setpoints are build in the wizard!


Wood

Concrete

Gypsum RD

ow

n

RU

p


Temperature Offset

Sensor temp. > Surface temp.

Depending on thermal resistance in the floor

Depending by the average output

ΔT = Qup x Rup

ΔT = 30 W/m² x 0,2 m²K/W

ΔT = 6K (example)

This offset are build in the wizard!



Safety with wood floors

Limit to avoid destruction of wood

Delaminating, desiccation etc.

Floor manufactures specify max.

27-28C at the surface

33C at sensor due to offset

Max. temperatures are build in the wizard!



Temperature (target)

Comfort temp.

setpoint

Economy temp.

setpoint

Max. temp

setpoint

Min. temp.

setpoint

Surface Sensor Sensor Sensor Sensor

Tiles 25-26 27 20 35 23

Hardwood 23-24 25 20 33 22

Laminate 22-23 24 20 33 21

Carpet 21-22 23 20 35 20

Floor Comfort Temperatures



Room Temperatures

Comfort Temp.

Seetings

Economy Temp.

Settings

Bathroom 23 17

Kitchen 20 17

Living Room 21 17

Bed Room 19 17


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Fast and accurate setup

Example (Cost of replacing a wooden floors) Price per m² 70 EUR/m² Labour per m² for repairing 2 hours/m² Labour cost per hour 50 EUR/hour Saved cost per damaged floor 170 EUR/m²

170 € per squaremeter

Features

Setup via wizard according to room and floor type

Overview and confirmation of setup done

Benefits

No need to be a floor comfort expert

Settings always matching room and floor type

Protects wooden floors from drying out


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Features

Multiple setup of thermostats via code

Benefits

Faster setup in multiple installation without mistakes

Example (Faster setup) Time to do customized setup of competitor 3 min Time to setup DEVIreg Touch via code 0,5 min Price per working hour 50 EUR/hour Saved labour cost per 10 thermostats 21 EUR

21 € for 10 thermostats


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Features

Standard timer program integrated

Intuitive and flowing user interface in local language with clear icons, help text and feedback.

Customized timer program optional via

Intuitive timer menu with fully flexible day and time pattern

Import code generated on the web

Benefits

Correct timer setup is easily done and altered

Setup can be done before installation

by or together with end user

Less call backs from unhappy end users

Example (Less call backs) Time used with call backs 15 minutes Price per working hour 50 EUR/hour Saved cost per call back 12.5 EUR

12 € per call back


Easy and remote troubleshooting

Reset possibilities

Overview of setting / code in thermostat

Patented read-out and read-in of setup code

Import and troubleshoot on website

Value Selling


Different ways to setup Reset possibilities

Factory reset

Power up (e.g. mount front part) while holding short cut button for 5 seconds

Soft reset

Set of settings generated from wizard (or imported) at the initial setup



Overview of settings

Finding the setup code in the thermostat



Patented read-out and read-in of setup code

The new code is entered into a thermostat

The program now simulates same heating system and can be altered

and a new code is generated

The code is entered into a software program e.g. on

a PC or via App

A code is corresponding a heating system – can be read out from a thermostat



Import and troubleshoot on website



Expected typical faults

Thermostat overheat

“?”

Faulty internal sensors

“Unrecoverable error”

Faulty sensors

“Sensor short circuit”

“Sensor disconnected”


Temperature settings



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Features

Settings overview and soft reset in thermostat

Settings from thermostat can be exported/imported via code

Settings can be fixed on website and implemented by distance via code

Benefits

Remote troubleshooting on distance or by 3rd party

Less customer visits

Example (Cost of a customer visit) Time for visit 2 hours Labour cost per hour 50 EUR/hour Driving costs 0,5 EUR/km Distance 50 km Total cost of customer visit 125 EUR

125 € per customer visit


Warranty and Claim Handling

5 year product warranty

Battery lifetime

Hassle free delivery of replacement product

Value Selling


Warranty and Claim Handling 5 years product warranty

Present market standard is 2-3 years but DEVI raise the level to 5 years

In some countries thermostats are considered as a part of the building construction

5 years warranty becomes a legal requirement

End users tend to look at the whole system rather than cables + thermostat

expect a longer lifetime than e.g. a DVD player


Warranty and Claim Handling 5 years product warranty

Present market standard is 2-3 years but DEVI raise the level to 5 years

Not all installers do neccesarily like the longer lifetime due to the hassle related to this

DEVI introduce hassle free delivery of replacement product



Battery lifetime

DEVIreg 550 problems

A soldering process overheated and discharged the batteries during production (problem solved)

Tariff systems in part of Eastern Europe cuts of the power to the thermostat 2x per day

The battery is discharged faster

Danfoss Electric Heating Systems | 34 DEVIreg™ Touch Training 34

Battery lifetime

Examples with power cuts discharging 1%

Battery is 100% charged

Life time, approx. 30.000 times

Battery is 98% charged

Life time, approx. 6000 times

Battery fully discharged

Life time, approx. 50 times

Charging time on the last few percent is very long.




Battery lifetime

Batteries shall when installing first time be charged the first day without power cuts.

Battery is afterwards able to withstand continuous

power cuts of 1x a day of max. 14 hours continuously discharging for about 10 years

or 2x a day of 7 hours…..etc.

As the cycle of power cuts in each market are very individual, so it is best not to “promise somebody the moon”……but instead send a request first.

Otherwise the supply for the thermostat has to be separated from the supply to heating elements via contactor in switchboard



Hassle free delivery of replacement product

Web based automated replacement system

Installer can claim for a new thermostat directly

http://devi.danfoss.com/Professional/Products/DEVIreg-Touch/Complaint-

Application

http://devi.danfoss.com/Professional/Products/DEVIreg-Touch/Complaint-Application








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Markets best warranty

Features

5 years product warranty

Web based automated replacement system

Installer can claim for a new thermostat directly

Benefits

The best warranty in the market

No driving between wholesaler and end user

Max 48 hour delivery time

Example (Savings of preparing a replacement) Price of new product 200 EUR Labour cost per hour 50 EUR/hour Time for driving to wholesaler 0,5 hours Total cost of preparation 225 EUR

225 € per replacement


Stay in Touch!

devi.com

Date post:	07-Jul-2015
Category:	Business
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