6 VOORSPELLINGEN

VOOR 2014

Eelco van Wijk

Algemeen Directeur PayPal Benelux

Confidential and Proprietary 2

• Introductie

• 6 voorspellingen voor 2014

• Hoe PayPal inspeelt op deze ontwikkelingen

AGENDA

3 THUISWINKEL.ORG: NL ECOM = € 10,5B, MCOM = € 1,1B

FORRESTER: 2013 WEST-EUROPESE E-COMMERCE MARKET IS $173M

2013 YEAR IN REVIEW

$180B $6.6B 143M TOT. PAYMENT VOL.

UP 24% FROM 2012

REVENUE UP 20% FROM 2012

ACTIVE ACCOUNTS AND GROWING

$27B

2013

LEADS IN MOBILE PAYMENTS

Confidential and Proprietary 4

• Introductie

• 6 voorspellingen voor 2014

• Hoe PayPal inspeelt op deze ontwikkelingen

AGENDA

Confidential and Proprietary 5

1. Stenen winkel vecht terug

2. Smartphones veranderen het winkelen ingrijpend

3. iOS en Android veroorzaken een retail revolutie

4. Bitcoin blijft relevant, maar nog niet als currency

5. Toenemende disruptie in de betaalwereld

6. Toenemende consolidatie in de betaalwereld

6 VOORSPELLINGEN VOOR 2014…

Confidential and Proprietary 6

• Introductie

• 6 voorspellingen voor 2014

• Hoe PayPal inspeelt op deze ontwikkelingen

AGENDA

Confidential and Proprietary 7

• Betaalervaring op internet nog makkelijker maken

• Stenen winkeliers helpen om frictie te verminderen

• Samenwerking ipv gesloten innovatie

HOE PAYPAL INSPEELT OP DEZE ONTWIKKELINGEN

Confidential and Proprietary 8

• “PayPal Login”: de eCommerce identity

• “Lightbox”: in context flow ipv redirect, verhoogt conversie

• “PayPal Shortcut”: one click payment

• “Auto updater”: Automatisch updaten van nieuwe/ vervangende creditcards

FRICTIE VERMINDEREN VOOR E-COMMERCE EN M-COMMERCE

The most frictionless payment experience is about moving it to the backside as much as possible, possibly

even making it disappear altogether

Confidential and Proprietary 9

THE LIGHTBOX

IN DE WINKELSTRAAT:

FRICTIE VOLGENS CONSUMENTEN

Tijd!

“Fat wallet syndrome”

Kortingsbonnen

Loyalty zonder service

10

FRICTIE VOLGENS WINKELIERS

Loyalty zonder service

Kortingsbonnen

Webwinkels hebben betere CRM

Cash

Showrooming

11

CONSUMENT CHECKT IN MET PAYPAL

WINKELIER ZIET CHECK-INS IN POS

13

ALTERNATIEF… “BEACONS”

14

15 Confidential and Proprietary

Confidential and Proprietary 16

• PayPal preinstalled op Samsung Galaxy S5 phone

• Betalen met vingerafdruk

• Apps, Remote, Proximity

• PayPal preinstalled op Samsung Gear2 watch

• Inchecken & betalen, P2P, coupons, notificaties

STRATEGISCHE SAMENWERKING

DANKUWEL

Eelco van Wijk

Algemeen Directeur PayPal Benelux

Confidential and Proprietary 18

APPENDICI

Confidential and Proprietary 19

OVER GROTE ORGANISATIES EN INNOVATIE

What happened was, the designers

came up with this really great idea.

Then they take it to the engineers, and the engineers go, ‘Nah, we

can’t do that. That’s impossible.’ And so it gets a lot worse. Then

they take it to the manufacturing people, and they go, ‘We can’t

build that!’ And it gets a lot worse.”

Steve Jobs, 2005

“You know how you see a show car, and it’s really cool, and then four years later you see the production car, and it sucks? And you go, What happened? They had it! They had it in the palm of their hands! They grabbed defeat from the jaws of victory!

“

Confidential and Proprietary 20

• Forrester Technographics: Compared to general Dutch online buyers, Dutch PayPal users tend to …:

− Be more engaged online, participating in a range of activities

− Be more likely to research and purchase products online, across a range of categories

− Spend more online

− Be more technology-oriented, open to trying new things

− Be more likely to own and use various devices

PAYPAL HAS A MORE COMPELLING USER PROFILE THAN GENERAL ONLINE BUYER

% doing activity WEEKLY or more often

13%

4%

19%

6%

12%

3%

Research products (viamobile)*

Purchase products (viamobile)*

75.5

150.0

75.5

Median spend (past 3months) in Euros

Online buyers

PayPal users

Onlinebankingtransfer

Amount spent (€) on online

purchases in past 3 months 37%

12%

52%

20%

36%

12%

Research products (viadesktop/laptop/tablet)

Purchase products (viadesktop/laptop/tablet)

PAYPAL #1 IN GRENSOVERSCHRIJDENDE

TRANSACTIES VAN NEDERLANDERS

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Q31a. Which payment cards / methods have you used for online transactions / purchases for COMPANIES IN

NETHERLANDS in the past 12 months? Base: Those who shop on domestic sites n=505

Q31b. Which payment cards / methods have you used for online transactions / purchases for FOREIGN WEBSITES in the

past 12 months? Base: Those who shop on int. sites n=164

81

28

26

24

21

11

4

4

1

0

0

0

3

Ideal

PayPal

Bankoverschrijving

MasterCard

Eenmalige machtiging

Visa

Afterpay

Contant bij levering

American Express

uKash

MultiSafePay Fast Checkout

Minitix

Andere reden (namelijk:)

% Payment methods when shopping on domestic websites

28

51

14

38

5

14

1

1

2

1

2

% Payment methods when shopping on international websites

Payment method by Geography (NL)

Source: PayPal Insights study 2013