(6) WCA Updated

7/30/2019 (6) WCA Updated

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Sales - (Scope)

CUSTOMERS The customer are the companies who requested the marketingdepartment of greenstone to create a quotation for them thuscreating a job performance form in the process

PRODUCT Job performance form

BUS.

PROCESS

Customer will request a product quotation from the

marketing department

Marketing will then create a job performance form to

know the basic requirements of the customer for theproduct that they ordered

Marketing department will then double check with the

customer to proof read the job performance form

Approved job performance form will then be sent to the

production department to start making a prototype of theproduct

Rationale: this is the entire business process of the sales scope

PARTICIPANTS Marketing department and the customer that requested aquotation from the company

INFORMATION The company uses information based on the specification of thecustomer in the job performance form

TECHNOLOGY The company uses paper, pen and printer to create the jobperformance form.

Sales - (Architecture)

CUSTOMERS The customer is asked for their preference regarding on howthey want their finished product to look like and at the sametime, the company also suggests to the customer whether theirpreferred specification could be done better, but the finaldecision is still in the customers hands.

PRODUCT The company uses pen and paper to produce the job

performance form

BUS.

PROCESS

The customer asks for quotation for the products that

they ordered

The marketing department produces a job order form

The customer then gives a specified order on what they

want the finished product should look like


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The marketing department then encodes this

specifications in the job order form

Completed job order forms are then double check to see

if the specification of the customer and job performanceform is in sync

Approved job order forms are then sent to the production

departmentRationale: this is the entire business process of the productionarchitecture

PARTICIPANTS The company will use the job performance form a their basis orbible while they are creating the product ordered by thecustomer

INFORMATION The company will then store the job performance form in a steelfile cabinet to be stored for future references just in case the

customer decides to order again from the company

TECHNOLOGY n/a

Sales- (Infrastructure)

CUSTOMERS H/R should train new members of the marketing department toavoid encoding wrong specifications given by the customersthat could risk the company

PRODUCT The company uses the job performance form to quickly andaccurately create the specified order of the customer

BUS.

PROCESS

The company inspects the prototype and finished product usingthe job performance form to see if the specification requested bythe customer is metRationale: this is the entire business process of the salesinfrastructure

PARTICIPANTS The marketing department and the customer

INFORMATION The customer is the basis of the job order form

TECHNOLOGY Paper work from the marketing department

Sales - (Context)


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CUSTOMERS For rush orders of customers who are not a regular of thecompany, they might not be able to accommodate the order intime and with the same preparation that regular customers get

PRODUCT Other suppliers of corrugated boxes

BUS.

PROCESS

Creating a job performance form when there is an orderRationale: this is the entire business process of the salescontext

PARTICIPANTS The pressure of the customer to receive their order immediatelymight result in unwanted mistake in encoding in the jobperformance form

INFORMATION The company should practice to follow what is encoded in thejob performance form with at least minimal errors

TECHNOLOGY N/A

Sales - (Performance)

CUSTOMERS Customers that are satisfied with the product will more likely tocomeback and order again from the company

PRODUCT The company uses the job performance form to make sure thatthe product that is being delivered to the customer isaccordance to their specification

BUS.

PROCESS

The company should follow what is written in the jobperformance form with consistency even under pressure by thedelivery time that the customer requested.Rationale: this is the entire business process of the salesperformance

PARTICIPANTS Customers who are satisfied with the outcome of the productwill result into a return in the future

INFORMATION The job performance form should be useful in time that thecustomer will return and order the same product in the future

TECHNOLOGY Job performance forms are easy to keep, and because of this,the company can maintain a future reference if the customerdecides to order from the company again

Sales - (Risk)


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CUSTOMERS If the job performance form is not in sync with the customersspecification, the company might create a wrong prototype andrisks of losing a customer

PRODUCT Marketing crew who encodes a wrong specification of the

customer in the job performance form might risk wastingvaluable company resources and time

BUS.

PROCESS

Job performance forms are created using paper, and there is ahigh possibility that the company might lose it amongstthousands of job performance forms and there is a possibilitythat fortuitous events could occur in the future which mightresult in the lost of job performance formsRationale: this is the entire business process of the sales risk

PARTICIPANTS Marketing crew members who lack training in encoding thecustomer specification in the job performance form might riskthe company in creating the wrong prototype for the customer

INFORMATION Inadequate training of new members in the marketingdepartment might encode the wrong customer specification inthe job performance form

TECHNOLOGY N/A

Sales - (Opportunities)

CUSTOMERSDirect customer interaction while encoding the job performanceform.

PRODUCT Improve storage of job performance form

BUS.

PROCESS

Removing pen and paper to receive specifications of thecustomers will save time and resources

PARTICIPANTS Improvement of storage of data

INFORMATION Data theft is highly at risk if the company only uses file cabinetsto keep this datas

TECHNOLOGY A system which will allow the company to store job performanceform will be beneficial to the company

Production - (Scope)


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CUSTOMERS The customers are the company who ordered boxes fromgreenstone packaging corporation, the marketing department isalso the customer in a sense that they are the one quoting theproduct ordered by a specific company

PRODUCT The product included in this are the corrugated machines usedto create the product, the quality assurance testing machine tocheck the quality and durability of the product, and adobePhotoshop to help create the design of the product

BUS.

PROCESS

Receive job performance form from the marketing

department

Create a prototype of the product

Test the products durability and quality in the QA

department

Send the prototype to the customer

If customer approves the prototype, the company willbegin the mass production of the product ordered

Rationale: this is the entire business process of the productionscope.

PARTICIPANTS The participants in this are the production department, themarketing department and the customer

INFORMATION Customer requirement, product description, machines neededfor quality test and mass production

TECHNOLOGY Adobe Photoshop used to design the product, Corel, machinesthat test the quality and durability of the product

Production - (Architecture)

CUSTOMERS The external customers use the design for their boxes. Theoperations use the design to print to the boxes.Productions will use the stencil for the logo for the boxes. Theexternal customer will use the design for their packaging.

After a few days, customers will receive a prototype of theproduct that they have specified.

If accepted, the company mass produces the product then shipsit to the customer.The customer gives a final check of the product and then paysfor the products.

PRODUCT The use of softwares such as adobe and corel to design theproduct that the customer specified.


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The use of corrugator machine to create the type of box that thecustomer specified.

A digital picture of the design will be used. Then it will be draftedin plastic and cut into a stencil.

BUS.PROCESS

Marketing department will send the job order form to theproduction department

Production department will then create a prototype of the

box including the design

The prototype will then be sent to the QA department to

check the quality and durability of the product

After being checked by the QA, the prototype will then be

sent to the customer for inspection

Ones the customer has approved of the product, the

production department will then mass produce theproduct ordered by the customer

Rationale: this is the entire business process of the productionarchitecture

PARTICIPANTS Personnel who are able to use adobe photoshop and corel wellQA personnel to check the quality of the productProduction crew who handle the corrugated machines that massproduces the product

INFORMATION Job Order Contains the design specs of the box generated bymarketing. This is the initial request from marketing.Job Performance Report Contains the final design of the box

to be made generated by marketing.The Quality assurance departments tries to save the productspecification in the companies database so that they would beable to study the specs more in order to improve the product orleave it as it is.

TECHNOLOGY Hardware architecture: A computerSoftware architecture: Corel and AdobeQuality assurance machine that tests the durability of theproduct

Quality assurance uses software to determine the types ofpossible calamities that the product will face ex. (Rainwater)Corrugated machines used to mass produce the product

Production- (Infrastructure)


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CUSTOMERS When it is needed, personnel from the production departmentlike the ones in QA, design, production crew etc. are giventraining by the HR.

PRODUCT The employees use quality testing machines and computers to

make the prototype faster than usual, but cutting it and makingit, as a solid product to be given to the customer will still bemanual.

BUS.

PROCESS

The company does not proceed with the project withoutapproval screens the quality.Rationale: This is so that there is confidence in the details of thedesign.

PARTICIPANTS QA department, production crew, design department

INFORMATION The job order form is the basis of the durability, design, quality

etc. that the customer expects from the prototype and thefinished product

TECHNOLOGY Paper work from the marketing department (Job performanceform)

Production - (Context)

CUSTOMERS The designs of the boxes are not focused on enticingconsumers and so not much budget is given to make the

designing higher than it needs to be, also customers who areoperating in areas that are wet, rainy etc. might find the productless satisfying because the cost of water proof boxes are moreexpensive than normal ones.

PRODUCT Customers can use plastic instead of boxes to transport theirgoods

BUS.

PROCESS

Due to the rise of the cost of living today, stakeholders mightlose value of their stocks because of customers trying to cutcost ex. (Reusing an old box instead of buying a new one), buton the other hand, areas that are pro to being green or earth

awareness, the stockholders might add more value to theirstocks because more will buy boxes or papers instead ofplastics.Rationale: this is the entire business process of the productioncontext

PARTICIPANTS It is the responsibility of the production department to finish the


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producing of goods in a specific amount of time, designing theproduct to the customers satisfaction, check the durability of theproduct and to provide the highest quality of boxes that they canoffer to the customer.

INFORMATION The production department should practice to listen to thecustomers specific order and to provide it at the least amount oftime, at the cheapest price possible without ruining the quality ofthe product

TECHNOLOGY The production department should use up to date softwares,most advanced machines to provide and test the quality of theirproduct.

Production - (Performance)

CUSTOMERS Customers who are satisfied with the design, quality, pricing anddurability of the product will less likely find another supplier andwill create a business relationship with the company

PRODUCT If the product of the company is proved to be cheaper than itscompetitors without harming the quality, reliability andconformance of the product, the customer will most likely stayand order from the company in the future

BUS.

PROCESS

The company prides it self to produce cheap, quality boxes totheir customers by trying to be consistent to the type of service

they offer to their customer

Rationale: This is the business process of the qualityassurances consistency towards its service

PARTICIPANTS The whole production department is involved during the phasein which the product is produced from scratch until the finishedproduct ha been made because if one department in theproduction crew fails to live to its standards, the customer mightend up being dissatisfied with the product and the company willlose a potential customer.

INFORMATION The company keeps the specifications of the customer in theirdatabase so that they would be able to access it immediately incase that the customer orders from the company again

TECHNOLOGY The company uses the most advanced QA machines, designingsoftwares and corrugated machines to provide a better anddurable product to its customer


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Production - (Risk)

CUSTOMERS Customers who are dissatisfied with the product that is beingproduced by the production might risk the company of losingpotential customers in the future and the present

PRODUCT It is the responsibility of the production department to providequality and durable products to the customer without havingmuch of their product being rejected by the customer, too muchrejection might risk the company in losing customers

BUS.

PROCESS

Failure to reach the standard of the customer

Lack of training in the production department

Out of date machines in producing the product of the

customerRationale: this is the entire business process of the production

context

PARTICIPANTS The production department must use the job order form as areference in creating the prototype and finish product of thecustomer.Members of the production crew who are irresponsible enoughto not follow the customer specification in the job order formmight create a mistake in the creation of the prototype and risksof having the sample rejected by the customer

INFORMATION Data error is a problem that is really watched out for.

TECHNOLOGY Rush orders might have a hard time being done if the order issent late or if the design is approved late.Softwares that lack updates might have bugs in them thuscomplicating the work of the production department and mightrisk in making the wrong specification of the product prototype.

Production - (Opportunities)

CUSTOMERS Customers who are regulars of the company might benefit inhaving discount in buying the product.

The company might prioritize customers who are already longtime clients of the company.

PRODUCT Buying the latest production machines will result in better qualityof the product.Upgrading the system software will lessen the possibility ofencountering a bug in the system.


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BUS.

PROCESS

Improve the system by upgrading the latest software

Upgrading the current database of the company

Buying up to date machineries to bring better quality

products to the customers

Rationale: This the entire business process of the opportunitiesto improve of the production

PARTICIPANTS Improving the system in the production department will resultinto better products thus making the customer happy.Customers that are happy with the product will result into havingbetter relationship with the company thus creating a partnership.

INFORMATION An automatic cross checking system would be effective

TECHNOLOGY Information Systems to connect important information would be

good for the company.

Shipping- (Scope)

CUSTOMERS The main focus of here is the customers that ordered boxesfrom greenstone

PRODUCTS Transportation equipment that the company is using to deliverthe product

BUS.

PROCESS

Finished products will be loaded into trucks carefully

chose to see if the number of boxes ordered by thecustomer can be accommodated by that sole truck

The truck is then scaled into a truck weighing scale to

see if the weight of the truck is accordance with the law. Trucks that have been approved by the company will

then deliver the product to the customer depending onthe scheduled time of delivery.

Rationale: This is the entire business process of the shippingdepartment

PARTICIPANTS Shipping departmentTransportation equipments

Weighing scale

INFORMATION Delivery steps, equipment information are being processed inthis business operation

TECHNOLOGY Use of delivery equipmentto deliver the finishedproducts to the customer.


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Shipping- (Architecture)

CUSTOMERS customer use the product through the shipping departmentsending them their finished product using transportationequipment provided by the company

PRODUCTS The use of transportation equipment to deliver the productsThe use of Microsoft excel to create a scheduled delivery time

BUS.

PROCESS

Use Microsoft excel to create a schedule for delivery of

finished products Load the finished products to the truck

Inspect the truck for products that have been damaged

caused by the people loading the product Weigh the truck to see if the weight is in accordance with

the law Deliver the product to the customer

Rationale: This is the entire business process of the shippingdepartment architecture

PARTICIPANTS Outsourced delivery companies are used by the company tocater delivery to the customerShipping department carefully chooses the right truck for thedelivery of the finished product

INFORMATION Truck band and Philippine law and regulation about road safetyare being followed by the company

TECHNOLOGY Microsoft excel is used to create a schedule delivery time

Shipping - (Performance)

CUSTOMERS If the customer is satisfied with the product delivered to them,the company will earn profitsIf the customer is dissatisfied because products that weredelivered to them were damaged caused by the delivery crew,shipping department is liable to any damaged products

PRODUCTS Cheap delivery company that is outsourced by Greenstone todeliver their finished products

BUS.

PROCESS

Ability of the outsourced company to preserve the quality

of the products while delivering it to the customer on thescheduled date

Ability of the outsourced company to provide trucks that

are able to accommodate all the finished products to bedelivered to the customer.

Rationale: This is the entire business process of the shippingdepartments performance

PARTICIPANTS The delivery company who was selected as the most qualified


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company to cater the delivery of the product to the customer ishired by Greenstone

INFORMATION The delivery company who is able to preserve the quality of theproduct

TECHNOLOGY The shipping department has its schedule integrated with thelogistics company. This was implemented to make sure thatthe logistic company could transport the finished goods ontime.

Shipping- (Infrastructure)

CUSTOMERS HR training and seminars for the employees of the shippingdepartment. Seminars are given to them to about supply chainmanagement to make sure that there are no delays in the chain.Good relations with the logistic company through joint seminarsand team building.

PRODUCTS Logistics team.Transportation (Trucks)Computers used to weigh the trucks to make sure that theiroutput is the same with their output.

BUS.

PROCESS

The weight of the load of each truck is weighed and

compared to their input weight (raw materials) If there are discrepancies the truck will be inspected

thoroughly and the difference is compared to the weightof rejected goods.

Rationale: This is the process where in the company is ensuring

that their company is transforming their input into goodsefficiently. It is also a security measure that ensures that noemployee can take goods out of the factory without permission.

PARTICIPANTS Shipping department employees.Logistics companys employees.HR training staff and facilitator

INFORMATION The database on the input weightThe weight of output (weighed per truck) these are compared toensure efficiency and effectivity.

TECHNOLOGY Computer.Intranet.Software used to compute and compare the weight of theoutput and input.Weighing scale for the trucks.

Shipping - (Context)


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CUSTOMERS Accidents can disrupt the delivery schedules causing majordelays and dissatisfaction among customers. This can alsocause destruction of goods.Fortuitous events, natural calamities can disrupt schedules andgoods.

PRODUCTS Different shipping companies can be called

BUS.

PROCESS

Weight that a truck can carry should be taken into account.Rationale: The rules in transporting is important to consider toavoid accidents or lawsuits

PARTICIPANTS Delivering the right weight and right products to each buyer

INFORMATION Information should be confidential on delivery materials

TECHNOLOGY Automatic segregation and better shipping transportation

Shipping- (Risks)

CUSTOMERS Dissatisfied customer with delivered products

PRODUCTS The risk of damaging product in shipping

BUS.

PROCESS

Break down of transportation or mis delivery of productsRationale: Transporting products would shake and move theproducts being transported, this could cause damage

PARTICIPANTS Sabotage of delivery materials

INFORMATION Delivery specifications errors

TECHNOLOGY Breakdown of truck

Shipping- (Opportunities for improvement)

CUSTOMERS Promos for shipping subscriptions

PRODUCTS Better casing for transportation

BUS.

PROCESS

Automated segregation and offloading of products in safetyRationale: Automated segregation will help lessen productdelivery problems.

PARTICIPANTS Training for faster and more organized moving of shipment

INFORMATION A better delivery schedule and plan

TECHNOLOGY Faster and different means of transportation in the future

Procurement - (Scope)

CUSTOMERS The users of the system is the company.


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They use it to order supplies for production.

PRODUCTS Supplies for production

BUS. PROCESS Orders from customers are recordedThe needed supplies to fulfill the orders are computed

The supplies needed are orderedThe supplies are received and paid for

PARTICIPANTS Supplier, Company, Production

INFORMATION The supplies needed

TECHNOLOGY Phone lines and computers

Procurement - (Architecture)

CUSTOMERS The company uses the supplies to create the products ordered.

PRODUCTS Record of orders are computed for required supplies. Suppliesare then ordered with phone lines or email.

BUS.

PROCESS

From Orders to Production to Ordering of Supplies to Receivingof supplies.Rationale: Orders are done using technology

PARTICIPANTS Production Crew, Procurement Representative, Supplier

INFORMATION Info is transferred by reports

TECHNOLOGY Hardware: Computer, TelephoneSoftware: Excel, Word

Procurement- (Performance)

CUSTOMERS Satisfaction is in delivery time of goods

PRODUCTS Quality of delivery materials is expected to be good

BUS.

PROCESS

Cycle time is by orderRationale: Ordering is done depending on the needs when there

is an order from the customerPARTICIPANTS The workers are in charge of computing for supply needs

INFORMATION The process is necessary for creating products to sell.Information is presented in paper

TECHNOLOGY There is always order time, supplies cant be deliveredin an instant


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Procurement- (Infrastructure)

CUSTOMERS Proper scheduling of ordering

PRODUCTS Phone lines and computer have to always be working

BUS.

PROCESS Maintenance is based on the providers of the phone lines andinternet

PARTICIPANTS The support staff is from the owners of the providers and fromthe company

INFORMATION Database of suppliers

TECHNOLOGY Telephone systems, Computer, and Internet

Procurement - (Context)

CUSTOMERS For rush orders the company might not accommodateimmediately if the supplier cannot deliver on time.

PRODUCTS Other suppliers

BUS.

PROCESS

Ordering supplies when there is an orderRationale: Ordering supplies when there is an external orderwould give tracking and exact supplies per order

PARTICIPANTS The pressure to fulfill orders from customer would pressureprocurement to get supplies

INFORMATION Ordering from the company has a lead time and deadline

TECHNOLOGY Automated ordering systems can be used

Procurement- (Risks)

CUSTOMERS If late ordering of supplies, delivery to customer is delayed

PRODUCTS Defective or lack of supplies

BUS. PROCESS Scheduling ordering in advance should be done

PARTICIPANTS Mishandling of supplies will equal to spoilage

INFORMATION Data errors can cause lack or surplus of suppliesTECHNOLOGY Faulty communication lines, information might not be sent

Procurement- (Opportunities for Improvement)

CUSTOMERS Direct communication with supplier would lessen lead time


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PRODUCTS Improve delivery system and statuses

BUS.

PROCESS

Removing the waiting of an order to order supplies can makemaking the orders faster

PARTICIPANTS Improvement in communication with the supplier

INFORMATION Information can be automated so that less errors can be done incommunicating

TECHNOLOGY A supply monitoring system would be beneficial for thecompany

Financing- (Scope)

CUSTOMERS The accounting department is the main customer for thisbusiness process. They use the business process to alsocommunicate with the management in their decisionmaking that would in the end affect the whole

organization.

PRODUCTS Accounting Reports

Budget and Finance Reports

BUS.

PROCESS

Posting of entries

Computing of values for outstanding and existingbalances

Analyzing of data acquired

Forecasting

Communicating with management regarding the data

RATIONALE: This business process involves the accounting,budgeting and financing activities of the company.

PARTICIPANTS Accountants

Department Managers

Management

INFORMATION Accounting, Financing and Budgeting information are

being processed in this business operation.

TECHNOLOGY Use of Business Box and office automation system to

come up with results needed in the business process.

Financing - (Architecture)

CUSTOMERS Use of computers and office automation system software

(MS Office). Use hardware and software for computingand analyzing financial needs.

PRODUCTS The use of computers that have office automation

software that are capable of simple accounting and


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financing that would be used by the customers.

BUS.

PROCESS

Customers are the accountants in the accounting

department that uses the office automation software andthe simple accounting software (Business Box) tomanipulate data. This would then be processed into

information in the form of financial reports which wouldthen be passed to the management and the entireorganization.

RATIONALE: Description of the entire flow of information in thisbusiness process.

PARTICIPANTS Accounting Department

Management

INFORMATION GAAP and Greenstone Packaging Corporation policies

are being followed

TECHNOLOGY

Policies regardingthe use of thesoftware acquiredby the company

Financing - (Performance)

CUSTOMERS Satisfy the accounting,financing and budgetingneeds of the accountingdepartment andmanagement.

PRODUCTS Cheap office automation system which is responsive and

reliable use of the software.

BUS.

PROCESS

Ability of hardware and databases to store and use

existing data of the company. Consistently use of software and hardware to meet the

schedules required. Ability to keep information under extreme confidentiality.

RATIONALE: Business process to analyze the performance ofthe company.

PARTICIPANTS Accountants who are qualified for the job that meet the

requirements and imbibe the values and culture of thecompany.

INFORMATION Ready, useful and credible accounting information that

the entire organization can benefit from.

TECHNOLOGY Hardware and software that are used by the company.


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Financing - (Infrastructure)

CUSTOMERS Accounting Department

Greenstone Packaging Management

PRODUCTS Certified Public Accountants Office Automation System Software with accounting and

financing capabilities

BUS.

PROCESS

Forecasting Trends of the Company

Analyzing and Maintaining Existing accounting systems

RATIONALE: This is the business processes involved in theaccounting infrastructure processes.

PARTICIPANTS Support staff under the accounting department

INFORMATION Existing Accounting Databases

TECHNOLOGY Internet connection MS Office Software Hardware/Computers

Accounting Software

Financing- (Context)

CUSTOMERS n/a

PRODUCTS Free and more user friendly accounting software

BUS.

PROCESS

Ever changing accounting principles of the GAAP in

coming up with policies in accounting. Policies towards taxation.

RATIONALE: This business process and perspective talksabout the external factors that affect the business process.

PARTICIPANTS n/a

INFORMATION Background in accounting and finance management is

needed for policies concerned in this business process.

TECHNOLOGY New accounting software that is free, user-friendly andmore efficient may be a good technology that might come

soon.

Financing - (Risk)

CUSTOMERS Management

Accountants

Project and Production Heads

These customers may be affected or dissatisfied if their


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needs are not met by the current system.

PRODUCTS Over/Under Financed budget

Failure of payment to stakeholders

Overpayment/Double payment to stakeholders

BUS.PROCESS

Failure of storage of files, data theft, data corruption andlosing of all files can be seen as foreseeable risk in thecurrent system. Data

RATIONALE: These are the risks that are identified to be riskyfor the business process of the company.

PARTICIPANTS Incompetent Accountants

Outside hackers that may breach company files

INFORMATION Information overload, data theft

TECHNOLOGY Viruses that may corrupt company files

Software bugs that the current software have

Financing- (Opportunities for Improvements)

CUSTOMERS Fast and organized journal writing and worksheet

posting. Direct process of accounting reports and financial

budgets.

PRODUCTS Opportunity for other reports that may be generated in

a more efficient way.

BUS.

PROCESS

Improve already existing accounting process by thehelp of new technology and accounting software. Reducing the risks by securing all accounting

information of the company.

RATIONALE: Business processes that talk about theiropportunities for improvement.

PARTICIPANTS Improved training of employees in terms of accounting

principles, use of new technology and integration ofboth.

INFORMATION Opportunity for growth in the production of accountingand finance information needed by the wholeorganization.

TECHNOLOGY The use of more up to date accounting and financesoftware that would improve the accountingdepartments function.


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Payroll - (Scope)

CUSTOMERS Employees working for the company

PRODUCT Salary

BUS. PROCESS Employees use a finger scanner to log in and log out at work.Semi monthly, HR computes for the time rendered of eachemployee and computes for the corresponding salary

They then make a record and send it to accounting

They receive money and give the salary to employees.

PARTICIPANTS Payroll manager, Employees, Accounting

INFORMATION Hours Rendered, employee information sheet

TECHNOLOGY Excel, Microsoft Word, Biometrics

Payroll - (Architecture)

CUSTOMERS The employees use payroll for their personal expenses

The company uses the payroll to pay for labor from theiremployees

PRODUCT Cash,Cheques,Time entries

BUS.

PROCESS

Employees go to work and record times in biometricsHR computes time workedHR pays EmployeesRationale: Pay is based on hours of service rendered thereforebiometrics is used.

PARTICIPANTS Employees, HR Department

INFORMATION Time rendered, Employee record

TECHNOLOGY Hardware: Computer, Finger scanner

Software: Excel, Time record

Payroll- (Infrastructure)

CUSTOMERS Greenstone employees, HR manager

PRODUCT Biometrics System


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BUS.

PROCESS

When something breaks, they call in technicians to fix it.Rationale: Some of their materials have support teams from thesupplying company.

PARTICIPANTS HR, Biometrics support

INFORMATION Excel

TECHNOLOGY Computer, Excel, Finger scanner

Payroll - (Context)

CUSTOMERS Overtime computations and limitations

PRODUCT Manual recording of time

BUS.PROCESS

Following Minimum wage and wage lawsRationale: The company has to be mindful of wage laws in thecountry

PARTICIPANTS Overtime can be claimed when needed

INFORMATION Wage laws

TECHNOLOGY Better biometric system

Payroll - (Performance)

CUSTOMERS Accurate Information

PRODUCT Times of employees need to be accurate

BUS.

PROCESS

The times are recorded from the time of thumb print scan andfrom there the payroll is computed if they rendered the righthours of services.Rationale: This is done a few days before pay is due

PARTICIPANTS The employees need to remember to use the finger scanner

INFORMATION Having records automatically listed is easier than manual

TECHNOLOGY HR still uses excel to fix the time

Payroll - (Risk)

CUSTOMERS If system malfunctions manual can be cheated and will take a


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longer time

PRODUCT Wrong input to Excel or wrong salary stated

BUS.

PROCESS

There are still manual processes

Rationale: Manual processes have big room for error

PARTICIPANTS Multiple entries to confuse system

INFORMATION Data errors (Time/salary)

TECHNOLOGY If the biometrics system broke down

Payroll - (Opportunities)

CUSTOMERS Better recording system, more accurate.

PRODUCT They can automate the recording from biometrics to excelautomatically

BUS.

PROCESS

They can reduce the steps needed to doRationale: If the process was reduced, there will be more timeto do other things.

PARTICIPANTS If the employees are comfortable to adjusting if there is a newrecording system

INFORMATION Cross checking of data can be automated

TECHNOLOGY New system for recording.

Date post:	14-Apr-2018
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(6) WCA Updated

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