1. Continuous Performance Improvement Celina Miller
2. Continuous Performance Improvement 1. Performance
measurements that are used to establish performance targets and
measurements. 2. Employee improvement teams seek and search out
opportunities to make improvements in the company. 3. Achievement
of recognizable improvements that make a difference and provide
economic improvements to the company.
3. How to use the 5 Whys 1. Write down the specific problem. 2.
Ask Why the problem happens and write the answer down below the
problem. 3. If the answer you just provided doesnt identify the
root cause of the problem that you wrote down in Step 1, ask Why
again and write that answer down. 4. Loop back to step 3 until the
team is in agreement that the problems root cause is
identified.
4. PDCA Model The PDCA is a four-step model, which is to be
used as a tool for continuous improvement. The PDCA is should be
used when doing the following: When starting a new improvement
project. When developing a new or improved designed of a process,
product or service. When defining a repetitive work process. When
planning data collection and analysis in order to verify and
prioritize problems or causes. When implementing any change.
5. PDCA Model Plan: When you use plan, you are actually
analyzing your company, organization, and work centers current
process. Do: We need to generate possible solutions and implement
the solution to a small group of personnel. Check: The check is
used to measure success of the implemented improvement plan. The
check is done more than once. Act: The act will be completed when
the improvement has become the standard.
6. 7 Quality Tools Relations Diagram Tree Diagram Process
decision program chart (PDPC) Arrow diagram Matrix Diagram Matrix
Data Analysis Affinity Diagram
7. References Industry Insight. Making a Continuous Performance
Improvement Culture. Retrieved by
http://www.bkd.com/articles/2009/making-a-continuous-
performance-improvement-culture.htm 5 Whys. Getting to the root of
the problem quickly. Retrieved by
http://www.mindtools.com/pages/article/newTMC_5W.htm Determine the
root causes: 5 Whys. Retrieved by
http://www.isixsigma.com/tools-templates/cause-
effect/determine-root-cause-5-whys/ ASQ. Plan-Do-Check-Act Cycle.
Retrieved by http://asq.org/learn-about-quality/project-planning-
tools/overview/pdca-cycle.html