6th Floor, Artha Graha Building, CBD, Jl. Jend. Sudirman, Kav. 52Jakarta Pusat, Indonesia. E-mail : [email protected]
Ph: 62 21 528 98085 * Cell: 62 – 812 100 23 621
MC MET C o n s u l t i n g * Management * Human Resources * Business Services
Achieving Business Growth through People, Strategies and Process
INTRODUCTION
PREPARATIONS &PROJECT PLANNING
SITUATIONAL& NEEDSANALYSIS
LEADERSHIP,COMMITMENT &
INVOLVEMENT OFTOP & LINE MGT.
1. SYSTEM / PROGRAM DEVELOPMENT.
2. IMPLEMENTATION.
R E V I E W
OPERATIONALINTEGRATION
MET Consulting was founded in 2000 under legal permit name of “MET KONSULT”, serving various clients in various industries such as ; Oil & Gas, Mining, Manufacturing, Banking, Retail, Trading, Pharmaceutical, Automotive, Property, Food, Etc. Services offered to the clients are in the areas of ; • Management
• Human Resources
• Business Services
The consultant and trainers’s team of MET have experienced as professional in HR & Management Roles, as well as being consultant in leading consultant firm in Indonesia for over 20 years.
6th Floor, Artha Graha Building, CBD, Jl. Jend. Sudirman, Kav. 52Jakarta Pusat, Indonesia. E-mail : [email protected]
Ph: 62 21 528 98085 * Cell: 62 – 812 100 23 621
CONSULTANCY SERVICES MANAGEMENT & ORGANIZATIONAL :• Vision – Mission – Values - Strategies Cascade• Business Strategic Planning• Organizational Development• Change Management• Organizational Restructuring / Alignment• Roles & Functions Integration• Business Process Review / Improvement• Quality Improvement Programs• Cost Efficiency Programs• ISO 9000 & 1400 Consulting• And Others…….
HUMAN RESOURCES PROGRAMS : • HR Audit / HR Needs Analysis• HR Dept. Set-up / Restructurization• Measuring Return on Investment in HR• HR General Advisory Services• Effective People Management System• Expatriate Slots/RPTKA Extension Assistance• Manpower Planning• HR Functions / Staff Outsourcing• Career & Succession Planning • Management Development Program• Talent Management• People Retention Program• Working Climate Enhancement• Retirement Preparatory Assistance• Outplacement Program• Employee Coaching / Counseling Programs• Cross Functional Team Building• HRIS / HR Automation• And Others ……
• HR Strategies & System Set-up : - HR Strategies & Plan Development - Competency Based HR Management - Competencies Modeling - Job Design/Analysis/Description - Assessment Center - Compensation & Benefits - Recruitment & Selection - Manpower Planning - Performance Management - Training & Development - Reward & Recognitions - Industrial Relations - Communication Program - HR Policies & Procedures - And others ……….
OUTSOURCING :• Administrative Staff• Front Line Staff• Specialists• Operations Staff• Field Staff• Supervisors • Managers
RECRUITMENT & ASSESSMENT :• Interview, Test & Selection Programs• Search ; Executive, Managerial, Staff• Assessment Center Programs• Employee Profile & Potentiality Mapping
PERFORMANCE MANAGEMENT :• Performance Management System• Goals & KPI Set-up / Alignment• Management by Objectives / MBO• Balanced Score Card Implementation• Performance Mgt. System Automation
INDUSTRIAL RELATIONS :• Regulatory Compliance Audit/Review• Company Regulations / KKB Set-up• Industrial Disputes Handling / Mediation• Government Relation Programs
PUBLIC RELATIONS & EVENT MANAGEMENT:• Conference / Seminars Arrangements• Annual Meeting Arrangement• Visits & Guests Handling• Employee Gathering Programs• Employee Picnic & Recreation• Company Sports Games Arrangement• Parties & Dinners Arrangement• Entertainment Programs• Advertising, Promotion & Media Relations• Product Launching Programs• Corporate Image Building
GENERAL BUSINESS SERVICES :• Business Set-up & Development• Business Studies • Business Surveys• Market Data Collection• General Business Advisory Services• Supplies & General Trading• General Contractor & Civil Works• Community Development Programs
IN - HOUSE TRAININGS
MANAGEMENT & OTHERS :
• Vision-Mission-Values Orientation• Basic Management Skills• Strategic Planning• Problem Solving & Decision Making• Managing Change• Organizational Alignment• Business Process Improvement• ISO 900 & 1400• Six Sigma• Managing Service Strategy• Time Management • Personal Effectiveness • Project Management• Leading Team Effectively • Effective Delegation• Business Forecasting for Success• Business Plan Set-up• Risk Management• Financial Analysis• Finance for Non Finance Manager• Investment Analysis• Budgeting• Supply Chain Management• Inventory Management• Interpreneurship• Credit Trainings• Banking Trainings• Safety Trainings• Health, Hygiene & Environmental• Oil & Gas Related Trainigns
BEHAVIOURAL TRAININGS :• Positive Thinking & Assertiveness• Emotional Quotient• Human Character Profiling• Achievement Motivation Training• Team Building• Outbound Programs• Service Excellence• Proactive Actioning Skills• Effective Dealing with Others• Team Membership Effectiveness• Trust & Commitment Building • Effective Relationship Building• Habits of an Effective Person
HUMAN RESOURCES :• Train the Trainers• Human Resources Management• Competency Based HR Management• Designing Job Description• Effective Interviewing Skills• Effective Recruitment Program• Career Development Planning• Performance Management• Balanced Score Card• Compensation & Benefits• Industrial Relations• Organizational Structure Design
SALES & MARKETING :• Professional Selling Skills• Effective Promotion• Sales Force Management• Effective Marketing Services• Market Research & Analysis• Market Segmentation• Marketing Strategy & Planning• Product / Brand Management• Account Management• Area Management• Category Management• Distribution Management• Effective Public Relations• Promoting Corporate Image• Sales Effectiveness Audit• Marketing Effectiveness Audit
LEADERSHIP & PEOPLE MGT:• Basic Leadership• Supervisory Management• Transformational Leadership• Empowering Leadership • Situational Leadership• Coaching and Counseling• Managing People for Results
INTERPERSONAL : • Communication Skills • Presentation Skills• Handling Complaints• Handling Conflicts• Effective Writing Skills• Human Relations Skills• Negotiation Skills• Telephone Etiquette/Skills• Influencing Others• English Courses
OTHER TRAINING PROGRAMS:• Based on Clients’ Needs
MC Clients’ Business Line
• Automotive
• Courier
• Fertilizer
• Hotel
• Oil Servicing
• Consulting Company
• Retail/Consumer Goods
• Restaurant
• Food
• Property
• Financing
• Others.
Companies & clients that MET Consultants Ever Conduct HR / OD/ T raining
Projects:
HR /OD/Training Projects Ever Rolled–out by MET Consultants Team :
Pertamina
Anugerah Group
Kennlines Capital
Express Group
Kaltim Prima Coal, Kalimantan
Kalbe Farma.
Eroco PetronesiaSurya Gemilang DistributionEisaiOpus ManagementOTI, Singapore.Matahari Putra PrimaHarapan Sawit Lestari, Hindoli SawitTropical Palm Oil, PNG.WeatherfordGag Nickel, SorongPAM JayaA. KasoemBRI ; Jakarta. Manado, GorontaloBPR Serasi, Sinar Telaga, Irla MarujayaSumatera Berlian Motor, Medan
Sardana Group , MedanCiwangi Berlian MotorMulti Nabati Asahan
Arbys Restaurant
Federal Express
Arutmin Coal Mine
Telkom Divre IV, Jateng.
Gillette Indonesia.
Truba Engineering
RenaFocusAston Appartment
Bank PDFCI.Jakarta Consulting
Lippoland
American ExpressAstra CreditBuana Inti CakrawalaSanwa BankCitibankPhilips……and Others……….
HR Strategies DevelopmentProject Management.Consulting Operational Set-upExpatriate Slots/RPTKA ExtensionOrganizational & Job DesignJob Profiling/Job Description SettingCompetency Model DevelopmentAssessment Center Roll-outTraining Center Set-upIndustrial Relations – Terminations.Consulting Business DevelopmentDetailer Certifications ProgramsDetailer Outsourcing ManagementOut bound & Team Building ProgramFrontline Selection ProgramProject Management Training Board of Director Benefits SystemCompensation System EnhancementWork Climate AssessmentSupervisory Management TrainingManagement Development StrategyBranch Closing ProgramPerformance Management SystemManagement Development ProgramEmployee Opinion/Climate SurveyHR Policies Set-upDrillers Development ProgramMarket Potentiality Analysis
HR & Organizational AuditCorporate HR Function set-upHR Dept. ReengineeringCross Functional Teams Roll-outQuality Improvement ProgramsHR Procedures Set-upManagement by Objective (MBO)Balance Score Card ImplementationExecutive Search & RecruitmentLabour Disputes& Strikes Handling Training Center Set-upCollective Bargaining AgreementCorporate Goals Cascade Selling Skills Training Sales Team RecruitmentLeadership TrainingsCompany Values CascadeHR MIS/EDP Set-up,Training Needs AnalysisCorporate Change ManagementHR System Set-upVisioning ProgramManagement Trainee Program Staff Reduction Program,Communication Program Roll-outService Excellence Company Newsletter Setting and… others ………………..
WHY NEED HR / MANAGEMENT CONSULTING ?
Current Market Situation / Changes
• Political Unstability• Economic Crisis• Financial Crisis• New Era; Technology / I.T.• Tight Competition• Free Trade / AFTA• Globalization• Riots/Social Unrest / Security Issues. • New Manpower Law• Professionalism being questioned.
Growing Needs to cope-up with the Changes
• More Customer Focus• More Efficient/Productive• More innovative• Less Bureuchratic• Faster in Cycle Time• More Transparent
• Comply with Regulatory requirements.• Comply & behave with highest Ethical Standards• To Empower the Work Force / Employees.• Respect , Motivate, Train & Retain Employees.
Issues Disturbing Business(The consequences of Current situation)
• Smaller market share/profit • Cost higher than Profit • Low Staff Productivity• Higher Staff Attrition • Uncondusive Working Climate /Attitude & Morale.• Difficult to terminate Staff. • Lacking Internal Capabilities; Leadership, Functional Skills Managerial, Managing people, Managing Change.
• Organization is slow in Resp- onding / Adapting to Changes
• Acquisition Threats• Can we survive ????• How to achieve bus. progress ?
COMPETITIVE ADVANTAGE OF MC
• Full Range HR Consultancy products / services.
• Deep and Complete Client’s Needs Analysis Settings.
• Results Based Program Planning & Implementation ( Integrated Framework / Approach ). • Tight Quality Assurance System & Structured Step-by Step Project Phases aimed at Clients Satisfaction & Quality.
• Consultants experience in almost all line of business ( Banking / Financial, Consumer, Engineering/Project, Property, Optical, Multilevel Mktg, Government Institution/BUMN, Factory/manufacturing, Trading, Consultancy Firm, Chemical, Food, Construction, Oil, Education, etc).
• Local and international Human Resources Network.
COMMON PROGRAMS IN COPING-UP WITH THE CHANGES• Corporate Restructurization
• Business Process Reengineering
• Total Quality Management
• Cross Functional Teams
• Change Management
• Balance Score Cards
• Management by Objective (MBO)
• HR Strategies & Programs
Reengineering
• Working Climate Enhancement, etc…..
Maximizing Employees’Performance &
Productivity / Output
Common “Focus Areas” in coping with changes
• Line of business / focus
• Products / Services
• Business Process
• Leadership
• Organization
• Function System/Concept
• Policies & Procedures
• I.T. / MIS / Automation
• People Professionalism
WHY NEED HR / MANAGEMENT CONSULTING ?
Change Agent:- System Developer.- Influencer.- Implementer.- Role Model.
RadarAdvisor
Administrator
Catalyst / Counsellor
DevelopingPeople/Employees Communicator
Bumper
.
...
.
.
.
.
MaximizingEmployees
Contributionto Business
MC Helps Aligning HR Department “Roles”
Why MET Consulting
(MC) ?
-VISION, MISSION - VALUES
- Business Objectives- Competencies
(Technical, Mgt., Interpers’l,Personal Profile)
Recruitment, SelectionAssessment
Compensation& Pers’l Adm.
PerformanceManagement
Training &Development
Strategic HR.Management
Empl./Indust’lRelations
Job Design
MC Helps to Develop/Reengineer/ImproveCompany’s HR Management “System/Functions” for Operational Productivity.
Sustained
Business
Growth
Profitability
EfficientHR
Cost
ExcellentHR Stgy & Process
Fewer # of employees
Good Image & Customer Satisfaction
ProductiveEmployees
HR Dept. Capabilities
No major HR Mistakes
Stgy & Process Align’t
HR Needs Analysis
Frontline Service attitude
HR Process automat’n
HR Dept. Capabilities
Capable Leaders
Condusive Work Climate
Job Description Training
Job Competencies Tr.
Core Competencies Tr.
Training & Career Dev’t
Org Restructuring
Capable HR Specialist
Internal HR Cons.
HR Audit
Closing the gaps actions
HR Stgy & Process Align’t
HR Audit
Closing the gaps actions
Capable HR Specialist
Internal/Ext HR Consultant
HRIS / HR Automation
Service as appraisal criteria
Service Excellece Training
Reward & Consequences
Appraisal data & Assesm’t
Train, Rotate, New Hires
Proactive ER & IR Program
Career & Succession Plan
Job Description Set-up
Job Competecy Setup
Core Competency Set-up
Appraisal & Assessm’t data
Common HR Contribution Flow(From HR program to business result)
HR Change Mgt Framework – MC Approach.
- Leadership & Commitment : * Corp Objectives, Values, KRA, Perf. Measures.
* Mgt. Involving & Leading Change. * Post Climate Survey Improvement Plan. - Orientation & Guidances : * Cascade Program; Objectives, Values, KRA, Measures. * Policies & Procedrs
- Communication : * Integrated Com’n Program.
- Involvement : * Climate Survey * Working Committee * Quality Teams
- External Data : * Competitor Analysis
* Market Trends. * Clients’ Opinion.
- Internal Data & Situatn’l Analysis: * Climate Survey * Mgt.Opinion Survey
* HR Audit. * Staff Assessment.
- Reporting : * Change Program Progress Report.
- Problem Solving. Methodology.
- Training Progr : * Job Specific * Competency based * Attitudinal * Developmental
- Guides/Manuals : * Policies/procedures
- Improvem’t Prog: * Products/Services * Cost Efficiency * Business Process *Bureaucrachy Busting
- Organizational & Infrastruktur : * Steering Committee * Working Committee * Org.Stucture Review * Staff Rotation & Alignment. * Competencies * Job Design
- Change Action Plan / Blue Print.
- Systems & Policies * HR System/Concept * Compensation Syst. * Performance Plan * Coaching & Counsel * Perf. Appraisal * Reward & Recog’n * Career Planning. * HR Policies/Procdr
Leadership &Involvement
Data &Reporting
Process Imprv’t& Training
Align’t;system, Org’n, Policy
Detailed HR CONSULTANCY PROJECT PHASES - Our Methodology
Preparations& Planning
Problem Identi-fication
System/Progr.Dev’t or Align’t
Review Results& Measures.
System Adjust’n/ Integration
1. Preliminary Needs & Situational Analysis.
2. Contract Signing.
3. Project Team Setup
4. Briefing to Team.
5. Project Rol-out Action Plan Set-up. 6. Pre-Roll-out Coord. with Top Mgt.
7. Pre-rollout Ann- ouncement by Top Mgt.
8. Project Facilities / Equipment Finalization.
9. Counter Part Team Appointment.
10. HR Systems & Programs Audit - 1st Phase.
12. Climate Survey.
13. Focus Group Discussions.
14. Problem Identifi- cation.
15. Root-Cause Analysis.
16. Review the Pre- Roll-out Concept /System Proposal.
17. Revisions on the pre-rollout Concept/Proposal (If Necessary).
25. System / Program Development : - Strategic HR Mgt.
- Competency Standards
- Job Design /Description
- Recruitment & Selection
- Compensation,Benefits & HR Admin.
- Performance Mgt.
- Training & Development - Employee / Industrial Relations.
26. HR Systems Audit - 2nd Phase.
27. Measures & Results Review.
28. Climate Survey -2nd Phase.
29. HR Systems / Policies Adjustm’t / Integration.
30. Measures Adustm’t
31. Standardizations.
32. Documentation.
Leadership &Commitment
Contract/phase
18. HR Dept. Alignment. /Operational System Set-up & HR Policies, Procedures Dev’t.
19. Measures Alignment / Set-up.
21. Meeting & Present’n to Line Mgt.
22. Steering Committees Set-up.
23. Setting up Mechanism to show Mgt. Lead- ing & Supporting the Change Process.
24. Periodic Publication on ; - Mgt. Leadership & Support to Change Process. - Program Progress.
1. Pre-program instruction & guides.2. “ “ reading materials.3. “ “ assessments : (knowledge & personal profile).4. In-class two ways learning model : - Expectations clarifications - Discussion on pre reading mat’l - Lectures on the subject. - Questions & answers - Reading & comprehension - Quiz on concept/subject/material - End-program expectation review - “ “ knowledge assessm’t5. Post program individual report - Knowledge development results - Individual job fit & potentiality
6. Pre-program “Individual project” write-up.7. In-class “Skill Based Learning” : - Case studies - Quiz & game - Group discussions - Group & individual presentations - Role plays - Feedback sessions on role play : * By individual participants * By other participants * By the facilitator - In class knowledge application - In class coaching clinics & guides - Brought home assignments8. Post program application action plan write-up and implementation.9. Post program at work assessment : (Superior ~ Peer ~ Subordinate)
10. Pre-program “Individual Project Write-up” alignment with Company & Depart’l Objectives & K.R.A.11. Individual project implementation12. Presentation & Review session on individual project implementation ( the results and Issues ).13. Necessary adjustments on the settings for the individual project.14. Re-implement the individual project at work to maximize results.15. Facilitators help line & coaching during the project implementation at work.16. Benchmarking visits to center of excellence.17. Initiatives write-up from the benchmarking visits.18. System/Policies/Procedures Impro- vement proposals for application at work.19. Reporting results & documentation.
Knowledge
Skills
ResultsOur Results Based Training Approach
Well experienced Instructor/Facilitator
Solution based training materials
Integrated Training Needs Analysis
MC Organization
Individual :1. Higher Motivation & Loyalty level2. Increased Job Satisfaction3. More Positive Attitude at work4. More Qualifed Staff (Meet Job Reqm’t)5. Career Progress / Movement6. Staff Wellfare Improvement
Company :1. Productivity Improvement & Reduce Cost2. Improved Efficiency of Work Process3. More Positive Working Climate4. Government Regulations Compliance5. Better Quality of Product & Services6. Stronger Company Capability to Compete7. Good Company Image in the Market8. Attracting Talents to join the Company
HR Data &Information System
Org’n & JobDesign
Employee /Industrial Relations
Recruitment & Selection
StrategicHR Mgt.
Compensation & Benefits
Training& Development
Reward &
Reconition
PerformanceManagement
RESULTS OF CONSULTANCY PROGRAMS
Source: DTT Analysis
PRODUCTIVITY & GOOD IMAGE
CREATIVE TO SOLVE PROBLEM
ATTRACTS TALENTS FROM THE MARKET
HIGH COMPETENCIES (Functional, Management, Interpersonal )
TEAM WORK
&SYNERGY
CONDUSIVEWORKINGCLIMATE
Positive Attitude at Work Place
MC Helps build “People Professionalism” for GROWTH
Ethical Conduct Compliance
Business Growth
SENIOR CONSULTANT PROFILE:
Billy Assa is a strong solution provider in the field of Human Resources and Change Management. He is also a hands-on practitioner in the area of Working Climate Enhancement as well as Industrial Relations and Manpower Rationalization. Certified by leading international people management trainings and people profiling institutesuch as DDI and Carlson Learning USA, he runs various kinds of People Management /Leadership Trainings as well as “Employee Assessment Programs” for many clients. He has extensive role as a consultant, including with one of the big four consulting firm, Deloitte Touche Tohmatsu as Human Capital Director. In addition to that role he is now also acting as the Corporate HR advisor for several local and multinational companies where he delivers Human Resources and Change Management, Training and Quality Improvement consultancy. Prior to this role, he had served several multinational and local companies as Human Resources Director and Professional over the period of 20 years,In various industries such as ; Oil & Gas, Mining, Manufacturing, Banking & Financial, Consulting, Automotive, Engineering, Trading, Pharmaceutical, Property, Retail, Freight, and Food.
Number of other international consultant’s certification had also been been done by the incumbent such as; Human Capital Consultant Course – Deloitte Beijing, Business Advisory Course – Deloitte Jakarta, Change Management Consultant Certification - Achieve International Amsterdam, H R Change Programs Roll-out - American Express Orlando USA, Managing Organizational Change American Express Tokyo, and Business Process Improvement Certification by American Express – Bangkok. Besides that, he also was certified by Euromoney London on Strategic Human Resources Management, and by Australian Institute of Management on Human Resources Strategic Planning. With accumulation of consultancy as well as practical HR management experiences and his trainers skills on People Management, the HR Consulting and training programs to be rolled-out will indeed add value to the clients’ company in achieving highly performing organization and empowered work force for business progress.
CONSULTING TEAM Jack Adolop alumni of IKIP & STEI Pionier Manado, he served for several companies as Branch and Business Manager, including Bank Rakyat Indonesia. He had extensive experience in Java and Sulawesi areaas Banker and Auditor, before becoming a consultant to MET Consulting. He brought Business Management, Organizational Audit, Banking Operations, Economy, Financial Statement Analysis, and Supervisory/Leadership capabilities, as well as Industrial Relations and Labour Disputes Handling Expertise. With over 22 years of exposure in above activities, Jack Has a combination of Business, Financial, Management and Organizational Effectiveness capabilities to benefit the clients.
Johana S. Ambarwati. Hold a Masteral Degree from STIE Jayakarta, she has around 18 years of experience of operational Human Resources, Management and Consulting activities in various leading organization, such as Grand Melia Hotel, Mandarin Oriental Jakarta, Indocater and Trimitra Consulting. She has strong expertise in Human Resources S ystem and Policies, Public Relations, ISO and Quality Management, Service Management, and English Language Programs. The wide exposure to these activities made her satisfied the clients she ever engaged up to now.
Siti Rahmawati. Is a Psycholog graduated from YAI. She runs various Assessment, Selection and Coaching as well as Potentiality Development Programs. She works for several consulting firm before serving MET Consulting as Associate Consultant.
Ricardo Hasibuan. Holding an S1 degree in Information and Technology from Binus, Jakarta, Ricardohas brought Information Technology sense to MET Consulting operational Data and Information management. He is the practice leaders for HR Information System Program as well to organize seminars and training on IT realted matters. He also serve as a consultant to assist the HR & OD Consulting Practise Leader, in rolling out programs to meet MET Consulting clients needs. With his good Human Relations and Communication as well as Facilitating Skills, he is a go to person for many MET Consulting clients he had served up to know.
and other MC Consultants & Trainers Team………
THANK YOU
MC M E T C o n s u l t i n g * Management * Human Resources * Business
Services6th Floor, Artha Graha Building, CBD, Jl. Jend. Sudirman, Kav. 52
Jakarta Pusat, Indonesia. E-mail : [email protected] Ph: 62 21 528 98085 * Cell: 62 – 812 100 23 621
