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WelcomeToPresentation

onBenchmarking

ForEmployees of

BTPS

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Benchmarking

process for achieving superior performance in

any critical area of work become more effective

by comparing with best in class

Benchmarkingdetermines why a best

company is best, processes they use, targets for

improvement and steps for implementing

change

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Benchmarking

helps learn about innovations or best

practices

leads to significant improvements in cost,uality, cycle time and competitive ability

benchmark can include any skill,

behaviour or process that sets a standards

of e!cellence against which performance

can be compared and "udged

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Benchmarking

$inding work groups that are best at whatthey do and modeling that behaviour

follows %&'( cycle

%lanwhat, why,who ) where, when and how

&o

collect informationcompare

determine gap

set goals

action plans

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Benchmarking

'heck

monitor progress and improvement

(ctimprove established benchmark using

uality improvement process

$ollowed by

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Benchmarking

dentify benchmarkingtopic

- reducing costs

- increasing revenue

benchmarkingcan evaluate any process

that affects these

indicators must be available, ob"ective,collected reliably and easily compared

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Benchmarking

dentify best people or company tobenchmark- direct or potential competitors

- non/competitors

- groups within company

- need * / . diverse companies

0ow and when to benchmark- publications

- conferences and seminars

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Benchmarking

interviews with customers, suppliers,distributors, competitors, industry e!perts, e!/employees

market research reverse engineering of customer products

formal survey to identify ingredients of success

face/to/face interviews

compare results and processes

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Benchmarking

'ollect information in benchmarking,

from companies and own work group

contrastive analysis indicates gap

between present and desired states

set goals for improvements

detailed action plans

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Benchmarking

4onitor progress and observable

improvements

use uality indicators

focus on characteristics of inputs, outputs

and processes

'onstantly improve establishedbenchmark using uality improvement

process

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Benchmarking

dentifying and selecting benchmarkingtopics

brainstorm list of key customers 5*/.6

for each customer brainstorm a list of products

provided by your group

for each product or service, list processes used

to deliver

brainstorm potential benchmarkingtopics withlist of customers, products and processes

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Benchmarking

make brainstormed topics more specific

who, why, what, when, how

use term definition matri! to define each ofwords in benchmarkingtopic

identify measurements to be used in

evaluating benchmark

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Benchmarking

7ho to benchmark against

other groups within company- ine!pensive

- easy access

other groups in non/competing companies- broader slice of knowledge

- groups in competing companies- industry periodicals, public documents,

reverse engineering

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Benchmarking

what is best in field

calculate gap between where are we and

where want to be

gap 8 1 / 5pos9benchmark6

0ow do we do it

- flowchart of process- customers and their reuirements

- who owns process

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Benchmarking

0ow do they do it

- be honest and open about information reuesting

- select method for collecting data

identify benchmarkingpartners and getpermission to work together

establish dates and times for gathering data

develop uestionnaire and pilot it5apply *7)106

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Benchmarking

initiate data collection

set date for sharing analysis

begin implementing key findings

:eed top management support

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B;:'04(

Benchmarking is a technique of identifying,

understanding and adapting or adopting superior

practices from organisations anywhere in the world

to improe business performance!

Benchmarking is a technique of identifying,

understanding and adapting or adopting superior

practices from organisations anywhere in the world

to improe business performance!

"omparison of business

processes, not only

performance measures

"reates

win#win situation

$ structured

improement tool

%ies opportunity

to learn from other

organisations