Ridi Ferdiana Version 1.0.0

The differents between coorporate and the SMB is

Layered management

Dividing by a division / group

Each group be able to take decission

MIS Management model in The Enterprise

Change management

Problem Management

Storage Management

Network Management

Configuration management

Change management is a process to control and coordinate all changes to an IT production environment

Control involves

requesting

prioritizing

approving changes

coordination involves collaborating

scheduling, communicating

implementing changes

Problem management is a process used to identify, log, track, resolve, and analyze problems impacting IT services

The enterprise using a support model / operator

Support treats all the complaints as an accident

“If the operator is successful in resolving such an incident, it is considered resolved and is designated as closed. If the service desk operator is not able to resolve the incident, it is turned over to a second level, or tier 2, support group for resolution and is then designated as a problem”

Storage management is a process used to optimize the use of storage devices and to protect the integrity of data for any media on which it resides.

RAID

Backup

Network management is a process to maximize the reliability and utilization of network components in order to optimize network availability and responsiveness

Configuration management is a process to ensure that the interrelationships of varying versions of infrastructure hardware and software are documented accurately and efficiently.

Enterprise better management

Five managements keys

Each management has procedure

Each procedure has a measuring method