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Caisse populaire Saint-Joseph-de-Bordeaux HEAD OFFICE 2570, Salaberry Street Montreal (Quebec) H3M 1L3 Phone: 514 334-1022 Fax: 514 334-8194 L’ACADIE BUSINESS CENTER 1590, Henri-Bourassa Blvd. W. Montreal (Quebec) H3M 3E3 Phone: 514 334-1022 Fax: 514 334-1936 TOURNESOL BUSINESS CENTER 10229, Bois-de-Boulogne Avenue Montreal (Quebec) H4N 2V6 Phone: 514 334-1482 MANOIR BOIS-DE-BOULOGNE BUSINESS CENTER 10005, Bois-de-Boulogne Avenue Montreal (Quebec) H4N 3B2 Phone: 514 334-1482 71 st ANNUAL REPORT
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Page 1: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Caisse populaire Saint-Joseph-de-Bordeaux

HEAD OFFICE2570, Salaberry StreetMontreal (Quebec)H3M 1L3

Phone: 514 334-1022Fax: 514 334-8194

L’ACADIE BUSINESS CENTER1590, Henri-Bourassa Blvd. W.Montreal (Quebec)H3M 3E3

Phone: 514 334-1022Fax: 514 334-1936

TOURNESOL BUSINESS CENTER10229, Bois-de-Boulogne AvenueMontreal (Quebec)H4N 2V6

Phone: 514 334-1482

MANOIR BOIS-DE-BOULOGNEBUSINESS CENTER10005, Bois-de-Boulogne AvenueMontreal (Quebec)H4N 3B2

Phone: 514 334-1482

71st ANNUAL REPORT

Page 2: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

2 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

HIGHLIGHTS

■ YOUR CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX IS:

An accessible, cutting-edge financial institution that is close toits members:

❙ 4 service outlets and 4 ATMs covering the entire area itserves

❙ A business centre

❙ An asset management department

Skilled employees and a complete range of financial productsand services:

❙ 34 employees, with 27 working closely with members,providing personalized service

❙ An expert team of financial planners and specialists from thesubsidiaries

❙ A complete range of financing, investment, insurance andcomplementary products and services, adapted to yourneeds

A cooperative offering significant tangible benefits:

❙ Member dividends exceeding $8,475,000 over the past 11 years

❙ Substantial projects carried out in collaboration with localorganizations

Results that reflect our excellent performance:

❙ 8.42% growth in business under management, which nowtotals $594,543,845

OTHER ChangeINFORMATION 2010 2009 (%)

Membership 11,266 11,082 1.7%Staff 34 33 3.0%Service centres 4 4 0.0%ATMs 4 4 0.0%

VOLUME OF BUSINESS 2010 2009 ChangeUNDER MANAGEMENT ($) ($) (%)

Investment-savings 287,834,303 268,253,056 7.3 %At the Caisse* 224,613 ,503 218,324,356 2.9 %With Desjardins components 63,220,800 49,928,700 26.6 %Financing 306,709,542 280,099,442 9.5 %At the Caisse* 276,820,542 244,348,442 13.3 %With Desjardinscomponents 29,889,000 35,751,000 (16.4)%

TOTAL 594,543,845 548,352,498 8.4 %

* Refers to Caisse balance sheet items: Deposit liabilities for investment-savings and loan assets for financing (personal and business).

FINANCIAL 2010 2009 ChangeSTATEMENTS ($) ($) (%)

Interest income 10,485,331 10,462,787 0.2 %Interest expense 4,034,651 4,689,473 (14.0)%Net interest income 6,450,680 5,773,314 11.7 %Other income 1,894,736 1,830,594 3.5 %Other expenses 5,766,967 5,554,478 3.8 %Surplus earn. before member dividends 2,563,474 2,068,301 23.9 %

Page 3: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 3

BILAN DE LA DISTINCTION COOPÉRATIVE (SUITE)NOTICE OF MEETING

■ TO THE MEMBERS OF CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX

You are hereby convened to the Annual General Meeting of yourCaisse, which will take place:

Date: April 26th, 2011

Time: 7 p.m.

Location: Bois de-Boulogne College, Pavillon Saint-PaulMultifunctional Room10555, Bois-de-Boulogne AvenueMontreal (Quebec)H4N 1L4

At the Meeting, members will receive information on the AnnualReport and the Board of Supervision Report. They will decide on thedistribution of annual surplus earnings and on the interest payableon permanent shares and on surplus shares, elect members of theBoard of Directors and the Board of Supervision, and deal with anyother item on the agenda. There will be two question periods, onedirected to the Board of Directors and the other to the Board ofSupervision.

ELECTIONSAny physical person who is a full member shall be consideredeligible, as long as that person has been a member for at least 90 days and is not ineligible under the terms of the Act. Nominationsmay not be submitted to the General Meeting unless prior writtennotice, signed by a member and countersigned by the candidate, isgiven according to the rules defined by the Caisse Internal By-lawsand remitted to the Caisse before 4 p.m. on April 21st 2011. Noticeof Nomination forms are available at the Caisse, but their use is notmandatory.

All Members of the Caisse are cordially invited to attend andparticipate in this General Meeting.

Members may obtain a copy of the amendments to the Internal By-laws by contacting the Caisse during business hours.

March 29th, 2011

■ MICHELINE LANGLOIS

S e c r e t a r y

Page 4: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

4 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

AGENDA

ANNUAL GENERAL MEETING

APRIL 26TH, 2011

1. Welcome

2. Opening of the Annual General Meeting

3. Appointment of secretary

4. Approval of the agenda

5. Approval of the minutes of the last Annual General Meeting

6. Remarks by the President of Desjardins Group (DVD)

7. Report from the Board of Directors

8. Report from the Board of Supervision

9. Presentation of financial statements

10. Presentation of the “Cooperative Difference Report”

11. Report on the use of the Community Development Fund

12. Question for the Board of Directors

13. Question for the Board of Supervision

14. Approval of interest rate on permanent shares

15. Approval of interest rate on surplus shares

16. Approval of allocation of the year’s surplus earnings

17. Nomination of officers

18. Election – Board of Directors

19. Election – Board of Supervision

20. Signature of the solemn commitment

21. Acknowledgements

22. Adjournment

Page 5: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 5

RAPPORT DU PRÉSIDENT DU CONSEIL DE SURVEILLANCE

■ Caisse populaire Saint-Joseph-de-Bordeaux had a very goodyear in 2010. Thanks to the proactive approach taken by themanagement team and directors of your financial servicescooperative, and the sound, prudent management principlesobserved, the Caisse generated surplus earnings of $2,563,474.And the surplus earnings of $1,437 billion generated byDesjardins Group as a whole is the best ever in our history. Weowe this performance to the excellent work of each and everycaisse and component and to our 49,000 officers, managersand employees.

These great results also testify to the trust you place in yourcaisse. We could not be as active in our community or achievesuch great results if you did not regularly use our services orseek out the expertise of our dedicated staff. Thanks, notably,to our Community Development Fund (CDF), sponsorships anddonations in 2010, we played a significant role in the success ofimportant events and projects in our community, such as, theCollege Bois-de-Boulogne’s Multifunctional Room, where ourAnnual Meeting is held, and multiple projects managed by theFondation Gracia, which your Caisse supports on a regularbasis.

In 2010, we continued our efforts to offer highly professionalservices and advice to help you achieve your goals and projects,and to increase your satisfaction with your caisse. For example,Desjardins’ newly launched mobile services allow you to carryout all types of transactions and view account information onmobile devices such as the iPhone, BlackBerry and iPod touch.This past year, we also introduced our Ready-to-go plans forprofessionals and small business owners.

These examples and many others illustrate just how muchimportance we place on the member experience. Also, thanksto our efforts to grow the Caisse’s reserves, along with thesecurities issues completed this past year and to the safetymargin we set up as part of our liquidity management, yourcaisse and Desjardins Group are solidly capitalized.

In this regard, the U.S. magazine Global Finance ratedDesjardins Group the world’s 25th safest financial institutionand the 4th safest in North America. Placing 25th is quite anachievement when you consider that we were ranked againstthousands of financial institutions around the world. At a timewhen we are still feeling the aftershocks of the worst financialcrisis since the Great Depression, such a ranking is especiallyimportant and reassuring to our members and partners. In thepost-crisis context, regulators and financial market participantsalike are all paying close attention to capitalization. Moreover,with a view to better supporting the long-term growth of thecaisses and Desjardins Group, work is underway to simplify theGroup’s structure and optimize capital use. Desjardins Group’sachievements were recognized by several independentorganizations in 2010.

For instance, The Banker, a British magazine considered aninternational reference for financial information, namedDesjardins “Bank of the Year 2010 – Canada.” This is the firsttime that a Canadian cooperative financial institution has wonthis title, thus highlighting our cooperative and financialperformances over the last few years. This recognition attests tothe soundness of the cooperative business model used by ourCaisse, by Desjardins Group and elsewhere in the world,especially during the global economic and financial crisis.

For its part, the Canadian firm Waterstone Human Capitalincluded Desjardins Group in its list of Canada’s 10 MostAdmired Corporate Cultures. Our organization was also awinner in the social responsibility category of the Prix québécoisde l’entreprise citoyenne (Québec corporate citizenship award)organized by Korn/Ferry International and L’actualité magazine.In short, we have reason to be proud of belonging toDesjardins Group, Canada’s leading cooperative financial groupand an institution whose performance is garnering recognitiontoday. And by choosing to step up its actions in economic andfinancial education, we will be able to add another reason tothe long list of advantages associated with the cooperativemodel in today’s world.

In closing, I would like to thank your elected officers, who as aresult of their commitment were not only instrumental in thesound management of your Caisse but also contributed to theGroup’s overall performance and to its reputation in Québec,Canada and abroad. Thank you also to the general managerand all the employees at the Caisse who worked tirelesslythroughout the year.

As our advertising says, we believe that cooperation is thefinancial model of the future. United in cooperation, we willcontinue to work to build lasting prosperity for you and withyou.

MESSAGE FROM THE PRESIDENT OF THE BOARD OF DIRECTORS

MICHELINE D. LEGAULTP r e s i d e n tB o a r d o f D i r e c t o r s

Page 6: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

■ Desjardins Group and its components invest great efforts tomaintain a high level of integrity, the cornerstone of the deeptrust built with their members, customers, partners, thecommunity and government officials. In this context, thefunction of the Board of Supervision is to oversee, on behalf ofthe Annual General Meeting, the Caisse’s operation as itrelates to ethics, professional conduct and the cooperativeaspect.

SUPERVISION OF ETHICSEthics refers to the organization’s values and principles, in thiscase, Desjardins Group’s cooperative and permanent values.Ethics guide the decisions and actions of the Caisse’s officersand employees, particularly in situations not covered by rules.

In 2010, the Board of Supervision therefore ensured that theconduct, decisions and actions of the Caisse, its officers andemployees reflected the values and principles set out inDesjardins Group’s Code of Ethics and Professional Conductand were consistent with the organization’s mission.

SUPERVISION OF PROFESSIONAL CONDUCTThe rules of professional conduct define the duties andobligations of officers, employees and caisses in certainsituations. Designed to protect the interests of members aswell as those of the Caisse and Desjardins Group, these rulesessentially address conflicts of interest, favouritism and duty ofconfidentiality.

In 2010, the Board of Supervision ensured that the Code ofEthics and Professional Conduct was respected. Activitymonitoring focused mainly on the following three aspects:

1) Conflict of interest situations : No conflict of interestsituations were noted.

2) Loans granted to restricted parties : Total loans grantedduring the past year to restricted parties of the Caisseamounted to $331,450. All were granted in accordance withthe applicable rules of ethics and professional conduct.

3) Non-loan contracts granted to restricted parties subject tothe Code : During the same period, the Caisse awardedseven (7) non-loan contracts, totalling $6,491.77, torestricted parties as defined under the Code of Ethics andProfessional Conduct.

SUPERVISION OF COOPERATIONThe Board’s monitoring activities related to the cooperationaspect focused mainly on the following:

❙ Democratic activities

– Mechanisms for receiving members’ comments, memberconsultations and distribution of information

– Officer training and information provided to them

❙ Information and support on cooperative, economic andfinancial activity

– Means used to support members, particularly youngmembers, new members and members in financialdifficulty

– Staff training on the cooperative aspect of DesjardinsGroup and Caisse activities, specifically targeting newmembers to prepare them for their role in providinginformation and support to members

❙ Sustainable local development and collaboration with others

– Actions carried out to support local development

– Caisse and staff involvement in local organizations

– Transparent, effective and efficient orientations andpolicies for granting donations and sponsorships as wellas the use of the Community Development Fund (CDF)

❙ Permanent and cooperative values and commercial andmanagement practices

– Member satisfaction assessments

– Our continuous improvement process and complaintshandling mechanism

Finally, our Caisse’s main challenges for the coming years areintegrity, respect for members’ rights, cooperative, economicand financial education, and community involvement. TheBoard of Supervision promises to work with the Caisse Boardof Directors and its general management to meet thesechallenges effectively.

REPORT FROM THE PRESIDENT OF THE BOARD OF SUPERVISION

6 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

MARC PINEAULTP r e s i d e n tB o a r d o f S u p e r v i s i o n

Page 7: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

■ A year filled with challenges that required the commitmentand solidarity of all the Caisse's officers and employees, 2010was nevertheless marked by many achievements and resultsthat attest to their efforts. By implementing various initiativesand rigorously pursuing its business objectives, your financialservices cooperative can effectively respond to your needs andin so doing, contribute to the well-being of people and thecommunity.

The recent financial crisis, combined with new internationalrequirements, has shown just how important sufficientcapitalization and sound liquidity management are for financialinstitutions. Conservative surplus sharing among members andthe general reserve will enable our caisse to support itsbusiness growth and strategic development, and in so doingensure the future of our organization and the Group.

Always thinking ahead, we also underscore the importance ofsaving to our members. Moreover, we make sure to applystrict accountability mechanisms as part of our financialgovernance.

Finally, at a time of rapidly changing financial needs, ourCaisse is constantly attuned to its members. As a result of yourcomments, suggestions and concerns, our management teamcan look out for its members’ interests and influence thedevelopment of new solutions and products through thevarious work groups in which the Caisse actively participates.

CHANGES IN ACCOUNTING POLICIESIn February 2008, the Canadian Accounting Standards Boardconfirmed that publicly accountable enterprises would berequired to adopt International Financial Reporting Standards(IFRS) in 2011.

As a savings and credit cooperative meeting the definition of apublicly accountable enterprise, Caisse populaire Saint-Joseph-de-Bordeaux must therefore adopt IFRS standards as ofJanuary 1, 2011. IFRS uses a conceptual framework that issimilar to Canadian Generally Accepted Accounting Principles(GAAP), but there are significant differences in recognition,measurement and disclosure. This new framework will beapplied retrospectively except for some optional exemptionsand mandatory exceptions provided for in the IFRS. Thechanges associated with retrospective adoption must berecognized in the asset opening balance as at January 1, 2010.

As part Desjardins Group’s IFRS conversion plan, Caissepopulaire Saint-Joseph-de-Bordeaux has completed most ofthe updates to its information systems, processes and internalcontrols required to transition to IFRS and to respect thechangeover schedule. The Caisse also participated in trainingsessions organized by Desjardins Group for its officers andareas that will be particularly affected by the IFRS conversion.This training was also geared to the Caisse’s credit employeeswho use GAAP for their private enterprises.

However, given developments in some of the standards, theunavailability of certain market data and the milestoneschedule, Caisse populaire Saint-Joseph-de-Bordeaux is unable,at this time, to reasonably predict the entire implication of theIFRS transition on its financial situation and results in 2011.

The impact of the IFRS conversion will depend on theaccounting choices elected, general economic conditions andconditions in the financial sector. To date, the mainimplications of IFRS on the Caisse’s financial statements pertainto the following:

❙ Employee benefits – Under IFRS, Caisse populaire Saint-Joseph-de-Bordeaux will have to record its share of theobligation associated with the pension and other defined-benefit plans offered by Desjardins Group to its employeesand in which the Caisse participates. This adjustment will berecorded against undistributed surplus earnings as at January1, 2010.

Previously, under GAAP, no plan-related assets or liabilitieswere recorded in the Caisse’s financial statements, only thecontributions made to these plans were.

❙ Mortgage securitization – Caisse populaire Saint-Joseph-de-Bordeaux assigns mortgage debt to Caisse CentraleDesjardins. Recorded as debt assignment under GAAP, thesetransactions do not fulfill IFRS derecognition criteria.Consequently, any debt assignment that does not meet IFRScriteria can no longer be derecognized. This accountingtreatment will be applied to all debt assignment transactionsafter January 1, 2010.

MESSAGE FROM THE GENERAL MANAGER

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 7

PIERRE POIRIER, M.B.A., ADM.AG e n e r a l M a n a g e r

Page 8: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

FINANCIAL REPORTBUSINESS VOLUME UNDER MANAGEMENT (Table I)

Backed by $594,543,845 in business under management, up8.42% over last year, the Caisse is well positioned in itsmarket. As part of Desjardins Group, the Caisse has access to acomplete range of financial products and services to meet theever-growing needs of its 11,266 members. Overall, theinvestment-savings outstanding (Caisse and componentscombined) now represents 48.4% of business volume, whilefinancing products (Caisse and components combined) makeup 51.6% of total business volume.

INVESTMENT-SAVINGS

Investment-savings (Caisse and components combined) grewby $19,581,247 to $287,834,303, an increase of 7.3% overlast year. In addition to the savings offer at the Caisse,members have access to the most comprehensive, one-stopoffer of Desjardins financial products, from mutual funds andsecurities to discretionary management services.

FINANCING (Table II)

Total Caisse financing was $306,709,542, with overall growththis year of 9.5%. Activities were largely made up of Caisseloans (personal and business combined), which grew by13.29%, while financing through the components (loans soldor shared) decreased moderately, resulting in annual decreaseof (16.4)%.

NOTES TO THE FINANCIAL STATEMENTSBALANCE SHEET (Table III)

The assets of your Caisse grew by $36,228,438 to$305,544,728, representing growth of 13.45% over last year.Caisse liabilities were $280,997,836, representing growth of13.15%. Borrowings increased by $26,665,318, or 105.37%,as a result of the rise in credit and now total $51,971,197.

As at December 31, 2010, your cooperative’s holdings hadshown solid growth, from $20,981,637 to $24,546,889, anincrease of 16.99%. In addition to Caisse equity, holdings arecomprised of permanent shares in the amount of $3,865,820,surplus earnings to be distributed of $973,545, and reserves of$19,293,007. The Caisse has $18,331,920 accumulated in theGeneral Reserve and Appreciation Reserve.

The Caisse has approximately $617,140 in its StabilizationReserve and $312,509 in its Community Development Fund.Additionally, your Caisse has accumulated a total of $31,438in its Reserve for Member Dividends (RMD). Caisse equity,meanwhile, is in accordance with the Basel II capitalizationstandards, i.e. 19.44% for risk assets and expansion assetsequal to or less than 12.9 times equity.

8 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

MESSAGE FROM THE GENERAL MANAGER (CONTINUED)

Table II 2010 2009 ChangeFINANCING ($) proportion ($) proportion ($) (%)

Financing 306,709,542 100.0% 280,099,442 100.0% 26,610,100 9.5 %At the Caisse* 276,820,542 90.3% 244,348,442 87.2% 32,472,100 13.3 %With Desjardins components 29,889,000 9.7% 35,751,000 12.8% (5,862,000) (16.4)%

Loans sold 26,837,900 8.8% 32,381,500 11.6% (5,543,600) (17.1)%Loans shared 724,000 0.2% 772,500 0.3% (48,500) (6.3)%VISA 2,327,100 0.8% 2,597,000 0.9% (269,900) (10.4)%

* Refers to asset-loans on Caisse balance sheet (consumer and corporate).

Table III 2010 2009 Change BALANCE SHEET ($) ($) ($) (%)

Assets 305,544,725 269,316,287 36,228,438 13.5%Liabilities 280,997,836 248,334,650 32,663,186 13.2%Holdings 24,546,889 20,981,637 3,565,252 17.0%

Table I 2010 2009 ChangeBUSINESS VOLUME UNDER MANAGEMENT ($) proportion ($) proportion ($) (%)

Investment-savings* 287,834,303 48.4% 268,253,056 48.9% 19,581,247 7.3%Financing* 306,709,542 51.6% 280,099,442 51.1% 26,610,100 9.5%

Total business volume 594,543,845 100.0% 548,352,498 100.0% 46,191,347 8.4%

* Balance sheet and Desjardins components (off balance sheet)

Page 9: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Table IV 2010 2009 ChangeSTATEMENT OF RESULTS ($) ($) ($) (%)

Interest income 10,485,331 10,462,787 22,544 0.2 %Interest charges 4,034,651 4,689,473 (654,822) (14.0)%Net interest income 6,450,680 5,773,314 677,366 11.7 %Provision and losses on loans (recovery) 14,975 (18,871) 33,846 (179.4)%Other income 1,894,736 1,830,594 64,142 3.5 %Other charges 5,766,987 5,554,478 212,489 3.8 %Surplus earnings before fair value, taxes and member dividends* 2,563,474 2,068,301 495,173 23.9 %Member dividends** 475,000 250,000 225,000 90.0 %

* Surplus earnings include Community Development Fund expense

** For 2010, amount recommended to General Meeting for approval by members.

STATEMENT OF RESULTS (Table IV)

During the past year, your Caisse generated surplus earningsbefore fair value, taxes and member dividends of $2,563,474,up 23.94% over the previous year.

Interest income was $10,485,331, an increase of 0.22% overlast year. Interest charges, meanwhile, fell by 13.96%, adifference of $654,822 over the previous year. Losses on loanswere $14,975, or 0.0048% of the total personal and businessloan portfolio.

Other income, generated largely from products and services ofDesjardins components, was $1,894,736, up 3.5% comparedto last year. Other charges also show slight overall growth,representing a variance of $212,489, or 3.83%.

This year, our surplus distribution proposal includes thepayment of member dividends totalling $475,000. For the past11 years, total member dividends were $8,475,000. Indetermining the amount, Desjardins Group seeks to strike abalance between the distribution of surplus earnings, growthand capitalization needs. In view of the current economic andfinancial context, it is important for your Caisse, and forDesjardins Group as a whole, to strengthen its capitalization,because a well-capitalized caisse is necessary to supportbusiness growth and by extension, ensure our future.

OUTLOOKYour Board of Directors recently held a planning meeting inorder to establish the Caisse’s business plan and major budgetorientations for the year. These orientations, supported bydisciplined and effective management, will undoubtedly enableus to improve the Caisse’s results.

CONCLUSIONIn closing, I would like to thank the entire staff for theirconstant hard work and adaptability to the many changes thathave taken place in our ways of doing business. I would alsolike to thank the officers for their commitment and availability,and all the members of the Caisse for their confidence andtheir loyalty to their financial services cooperative.

We believe that the Caisse’s close relationship with itsmembers and the community is an important distinguishingelement for Desjardins Group and a guarantee of success forthe future.

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 9

MESSAGE FROM THE GENERAL MANAGER (CONTINUED)

Page 10: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Desjardins Group Monitoring Office7400, boulevard les Galeries d’Anjou, bureau 500Anjou (Québec) H1M 3M2514 448-6886 – 1 866 448-6886, poste 6001 Télécopieur : 514 448-6885

To the members of Caisse populaire Saint-Joseph-de-Bordeaux,

Report on the financial statements

Pursuant to section 139 of the Act respecting Financial Services Cooperatives, we have audited the accompanying financial statements of Caisse populaire Saint-Joseph-de-Bordeaux (the “Caisse”), which comprise the balance sheet as at December 31, 2010, and the statements of income and of distributable surplus earnings, of distribution, of comprehensive income and accumulated other comprehensive income, of reserves, and of cash flows for the year then ended, and a summary of significant accounting policies and other explanatory information.

Management’s responsibility for the financial statements

Management is responsible for the preparation and fair presentation of these financial statements in accordance with Canadian generally accepted accounting principles, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

Auditor’s responsibility

Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Canadian generally accepted auditing standards. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement.

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall financial statement presentation.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

Opinion

In our opinion, these financial statements present fairly, in all material respects, the financial position of the Caisse as at December 31, 2010, and its financial performance and its cash flows for the year then ended in accordance with Canadian generally accepted accounting principles.

1

1Chartered accountant auditor permit No. 12995

Montréal (Québec), March 29, 2011

10 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

INDEPENDENT AUDITOR’S REPORT

Page 11: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 2010 2009(note 6)

AssetsLiquid assets and investments 5 $24,272,068 $20,499,105

Loans 6Personal 230,721,944 195,471,752Business 46,098,598 48,876,690

276,820,542 244,348,442Allowance for credit losses 565,936 599,891

276,254,606 243,748,551

Other assetsPremises and equipment 7 753,917 949,169Accrued interest and other 4,264,134 4,119,462

5,018,051 5,068,631

Total assets $305,544,725 $269,316,287

LiabilitiesDeposits

Term savings $146,215,316 $137,865,579Other 78,398,187 80,458,777

224,613,503 218,324,356

Other liabilitiesBorrowings 8 51,971,197 25,305,879Accrued interest and other 4,413,136 4,704,415

56,384,333 30,010,294

280,997,836 248,334,650

EquityCapital stock 9 4,037,696 2,848,317Distributable surplus earnings 10 973,545 753,705Accumulated other comprehensive income 11 242,641 73,277Reserves 19,293,007 17,306,338

24,546,889 20,981,637

Total liabilities and equity $305,544,725 $269,316,287

Signed for the Board of Directors

________________________________________, Director

________________________________________, Director

MICHELINE D. LEGAULT (signed)

MICHELINE LANGLOIS (signed)

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 11

BALANCE SHEET

a s a t D e c e m b e r 3 1

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STATEMENTS OF INCOME AND OF DISTRIBUTABLE SURPLUS EARNINGS

12 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

Note 2010 2009(note 6)

ResultsInterest income $10,485,331 $10,462,787Interest expense 4,034,651 4,689,473

Net interest income 6,450,680 5,773,314Provision and loan losses (recoveries) 6 14,975 (18,871)

Net interest income after provision and loan losses (recoveries) 6,435,705 5,792,185

Other income 12 1,894,736 1,830,594

Other expensesPersonnel 13 2,482,780 2,416,858Assessments paid to Desjardins components 803,159 694,218Premises 620,101 640,945General expenses 14 1,860,927 1,802,457

5,766,967 5,554,478

Surplus earnings before fair value, taxes andmember dividends 2,563,474 2,068,301

Income (losses) related to fair value of derivative instruments 712,863 (165,201)

Surplus earnings before taxes and member dividends 3,276,337 1,903,100

Income taxes on surplus earnings 15 682,552 330,323

Surplus earnings for the year before memberdividends 2,593,785 1,572,777

Member dividends 16 475,000 239,639Income tax savings relative to member dividends 15 (142,025) (60,366)

Surplus earnings for the year after memberdividends 2,260,810 1,393,504

Distributable surplus earnings

Allocation to appreciation reserve:• Investments in Desjardins subsidiary companies (763,637) (653,278)• Derivative instruments (530,901) 106,541

Transfer from community development fund 8,854 15,820Allocation to statement of distribution - (7,989)Statutory allocation to general reserve 6 - (97,399)Permanent share issuance costs, net of income taxes (1,581) (3,494)

Distributable surplus earnings 10 $973,545 $753,705

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ÉTATS DU RÉSULTAT ÉTENDU ET DU CUMUL DES AUTRES ÉLÉMENTS DU RÉSULTAT ÉTENDU

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 13

Note 2010 2009

Distributable surplus earnings from previous yearBalance already calculated $753,705 $2,310,132

Impact of a change in accounting policy 6 - 587,750

Allocation to general reserve of net impactof a change in accounting policy 6 - (587,750)

Restated balance 753,705 2,310,132

Transfer from statement of distributable surplus earnings - 7,989

Distribution by members:• Interest on permanent shares (70,080) (43,737)• Interest on surplus shares (4,428) (3,420)• General reserve (645,838) (2,181,616)• Community development fund (50,000) (100,000)

Income tax savings relative to interest paid on permanent shares and on surplus shares 16,641 10,652

Balance after distribution $- $-

STATEMENT OF DISTRIBUTION

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Note 20102009

(note 6)

Comprehensive incomeSurplus earnings for the year after member dividends $2,260,810 $1,393,504

Other comprehensive income

Reclassification to the statement of income following amortization of gains on derivative instruments related to cash flow hedges discontinued in previous years, net of income taxes (3,825) (4,068)

Share in other comprehensive income of Desjardins subsidiary companies for which the Caisse’s investment is accounted for under the equity method 163,231 236,426

Reclassification to the statement of income relative to the share in other comprehensive income of Desjardins subsidiary companies for which the Caisse’s investment is accounted for under the equity method 9,958 6,155

173,189 242,581

Total other comprehensive income 169,364 238,513

Comprehensive income $2,430,174 $1,632,017

Accumulated other comprehensive incomeBalance at beginning of year $73,277 $(165,236)

Other comprehensive income for the year 169,364 238,513

Balance at end of year 11 $242,641 $73,277

STATEMENTS OF COMPREHENSIVE INCOMEAND ACCUMULATED OTHER COMPREHENSIVE INCOME

14 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Note 2010 2009(note 6)

Appreciation reserve (total)

Appreciation reserve – investmentsin Desjardins subsidiary companies

Balance at beginning of year $1,871,963 $1,201,656

Transactions in owners’ equity by Desjardins subsidiary companies in which the Caisse’s share is accounted for under the equity method 5,147 17,029

Increase from statement of distributable surplus earnings as a result of statutory provisions 763,637 653,278

Balance at end of year $2,640,747 $1,871,963

Appreciation reserve – derivativeinstrumentsBalance at beginning of year $(582,907) $(476,366)

Increase from statement of distributable surplus earnings as result of statutory provisions 530,901 -

Allocation to statement of distributable surplus earnings as a result of statutory provisions - (106,541)

Balance at end of year $(52,006) $(582,907)

Appreciation reserve (total) $2,588,741 $1,289,056

General reserveBalance at beginning of year

Balance already calculated $15,097,341 $12,230,576

Accumulated transfer from statement of distribution as a result of a change in accounting policy 6 - 587,750

Restated balance at beginning of year 15,097,341 12,818,326

Statutory transfer from statement of distributable surplus earnings as a result of a change in accounting policy 6 - 97,399

Increase resulting from distribution by members 645,838 2,181,616

Balance at end of year $15,743,179 $15,097,341

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ÉTAT DES RÉSERVES (SUITE)

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 15

STATEMENTS OF RESERVES

Page 16: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

2010 2009(note 6)

Stabilization reserve

Balance at beginning and at end of year $617,140 $617,140

Future member dividends reserveBalance at beginning and at end of year $31,438 $31,438

Community development fundBalance at beginning of year $271,363 $187,183

Increase resulting from distribution by members 50,000 100,000

Allocation to statement of distributable surplus earnings of amounts used during the year (8,854) (15,820)

Balance at end of year $312,509 $271,363

Total reserves $19,293,007 $17,306,338

STATEMENTS OF RESERVES (CONTINUED)

16 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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NOTES AFFÉRENTES AUX ÉTATS FINANCIERS

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 17

2010 2009(note 6)

Operating activities

Surplus earnings for the year after member dividends $2,260,810 $1,393,504

Adjustments to determine cash flowsProvision and loan losses (recoveries) 14,975 (18,871)Amortization of premises and equipment 213,759 213,811Loss on disposal of premises and equipment - 5,633Net change in accrued interest receivable and payable 102,312 (520,964)Income related to investments in Desjardins subsidiary companies (763,637) (653,278)Losses (income) related to fair value of derivativeinstruments (712,863) 165,201Other 443,298 (963,775)

Cash flows from operating activities 1,558,654 (378,739)

Financing activitiesNet change in member deposits 6,020,448 3,319,466Transactions related to borrowings

Net change in line of credit 9,735,308 19,410,706Increase in term loans 19,496,499 2,456,081Term loans repaid (2,566,489) (4,552,443)

New issue of permanent shares 1,171,160 1,416,240Other net change in capital stock 16,638 48,489Interest on permanent shares and surplus shares,net of income tax savings (57,867) (36,505)

Cash flows from financing activities 33,815,697 22,062,034

Investing activitiesNet change in loans (32,521,030) (20,646,184)Net change in investments (952,868) (1,330,544)Net change in premises and equipment (18,507) (36,140)

Cash flows from investing activities (33,492,405) (22,012,868)

Net increase (decrease) in cash 1,881,946 (329,573)

Cash at beginning of year 4,218,743 4,548,316

Cash at end of year $6,100,689 $4,218,743

Other cash flow information

Amount of interest paid $3,898,017 $5,144,453Amount of income taxes paid during the year 295,458 394,828

STATEMENT OF CASH FLOWS

Page 18: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 1. Applicable Legislation and Operations Carried on by the Caisse

The Caisse is a cooperative whose object is to receive the savings of its members and to invest them profitably, to extend credit and supply other financial products and services to its members, to foster cooperation and to promote economic, social and cooperative education. It is governed by the Actrespecting Financial Services Cooperatives (the “Act”).

The Caisse is listed with the Autorité des marchés financiers (the AMF). It is also a member of Fonds de sécurité Desjardins, whose main object is to establish and administer a security, liquidity or mutual benefit fund for the benefit of the Desjardins caisses in Québec.

The Caisse is a member of the Fédération des caisses Desjardins du Québec (the FCDQ) which controls other components that form Desjardins Group.

Note 2. New Accounting Standard

Effective interest method

On January 1, 2010, the Caisse retrospectively adopted the amendment to Section 3855 “FinancialInstruments – Recognition and Measurement” of the Handbook of the Canadian Institute of Chartered Accountants (CICA). This amendment clarifies the interest calculation method for a financial asset after recognition of an impairment loss. The adoption of these amendments did not have any significant impact on the Caisse’s financial statements.

Note 3. Accounting Policies

In preparing the financial statements according to Canadian generally accepted accounting principles, management is required to make certain estimates and assumptions that have an impact on the amounts reported in the financial statements and the Notes. Actual results may therefore differ from these estimates.

Financial Instruments – Recognition and measurement

Financial assets should be classified as one of the following: held for trading, available for sale, held to maturity, or loans and receivables. Financial liabilities should be classified as held for trading, or other. Financial assets and liabilities are initially recognized at fair value at the trade date.

Financial instruments held for trading by the Caisse are comprised of cash and derivative instruments. Available-for-sale financial assets are equity securities that are recorded at cost. Theheld to maturity category is not used. Finally, loans and receivables and financial liabilities not held for trading are recorded at cost after amortization, using the effective interest rate method. Interest income and expense on these assets and liabilities are recorded with net interest income. Transaction costs related to financial instruments are basically attributable to loans and receivables and are capitalized and amortized over the life of the instrument, according to the effective interest rate method.

Derivative instruments and hedges

The Caisse uses swaps and options to manage the risks inherent in its financial assets and liabilities. As provided for in Canadian generally accepted accounting principles, the Caisse elected not to adopt hedge accounting for these derivatives in light of the complexity of the new requirements for documenting hedging relationships.

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NOTES TO THE FINANCIAL STATEMENTS

18 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

Page 19: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 3. Accounting Policies (continued)

The Caisse recognizes its derivative instruments at fair value, whether they are stand-alone or embedded. Stand-alone derivative instruments are recorded on the balance sheet as other assets and liabilities while embedded derivative instruments are presented with their host contract according to their nature, under “Term savings“ or “Other assets”. Any change in the fair value of stand-alone derivatives is recognized in the statement of income under “Income (losses) related to the fair value of derivative instruments”, except for any change in relation to term savings linked to the market, which is recognized under “Interest expense”. Moreover, any change in the fair value of embedded derivatives is recorded as an interest expense adjustment.

Comprehensive income

Other comprehensive income includes amortization of the balance related to cash flow hedges discontinued in previous years and the share in other comprehensive income of Desjardins subsidiary companies for which the Caisse’s investment is accounted for under the equity method. The financial statements include a statement of comprehensive income. Accumulated other comprehensive income is presented as an equity item on the balance sheet.

Other accounting policies

To facilitate understanding of these financial statements, the significant accounting policies other than the foregoing have been integrated into the Notes.

Note 4. Future Accounting Changes

New financial reporting framework

Effective January 1, 2011, the Caisse, as a savings and loan cooperative meeting the accounting definition of a publicly accountable enterprise, will be required to apply the International Financial Reporting Standards (IFRS). The changes associated with the retrospective adoption of this new financial reporting framework will be recognized in the opening balances for equity as at January 1, 2010.

Note 5. Liquid Assets and Investments

2010 2009

Cash $6,100,689 $4,218,743

Investments in Desjardins subsidiary companies 7,681,636 5,621,972

Investments in liquidity fund under management 10,489,743 10,658,390

$24,272,068 $20,499,105

Cash includes cash and other sums used in current operations. Investments in Desjardins subsidiary companies are accounted for under the equity method. Income on these investments amounted to$780,789 ($665,485 in 2009).

So that the Caisse can manage liquidity risk, it keeps the amounts necessary to maintain a minimum level of liquidity in a fund under management designed specifically for this purpose. The amounts paid into this fund are excluded from cash because regulations do not permit them to be used for current operations.

At year-end 2010 and 2009, no write-down was required to reflect a permanent impairment in value under investments.

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NOTES AFFÉRENTES AUX ÉTATS FINANCIERS

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 19

NOTES TO THE FINANCIAL STATEMENTS

Page 20: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 6. Loans

Loans are recorded at amortized cost, using the effective interest rate method, net of the allowance for credit losses, which reflects management’s best estimate of potential losses on the loan portfolio. This allowance is made up of specific allowances and a general allowance.

Specific allowances are determined for all loans considered to be impaired. A loan is considered impaired when one of the following situations arises: in the opinion of management, there is reasonable doubt as to the ultimate collectibility of principal and interest; the loan is more than 180 days in arrears; or the interest or principal repayment is 90 days or more past due, unless the loan is fully secured. The value of impaired loans is adjusted by discounting the expected future cash flows from these loans, and the allowance is equal to the difference between this valuation and the balance of the loan. Any variation in the allowance for credit losses due either to the passage of time or to a revision of expected payments is recorded under “Provision and loan losses” in the statementof income. The Caisse ceases to record interest as soon as a loan is considered impaired. When there is no longer any reasonable doubt concerning the collectibility of principal and interest on an impaired loan, it is restored to current status. Interest on this loan is once again accounted for under the accrual method, and the related allowances are reversed to income.

The general allowance is intended to evaluate loan losses that cannot be determined on an individual basis, and is notably based on the profile of the loan portfolio as at the date of the balance sheet.

Accounting change

During the year, the Caisse changed the method it uses to measure its general allowance. The new method ensures that the most accurate calculation of risk is taken into consideration by using parameters such as probability of default, loss in case of default and gross amounts subject to default, which are determined based on historical losses by loan category and rating. This new approach is based more on coverage of undetected risks as at the balance sheet date, given that there is a period of time between the loss event and when the loan becomes impaired. The new methodology makes it possible to continue to obtain a reliable and more relevant amount for the general allowance.

Further to the retrospective application of the new method to prior periods, the financial statements have been adjusted as follows.

December 31,2009

January 1,2009

Balance sheet

Assets

Decrease in the allowance for credit losses $950,230 $796,697

Liabilities

Increase in other liabilities 265,081 208,947

Equity

Increase in reserves 685,149 587,750

Furthermore, for the year ended December 31, 2009, the retrospective adjustment of the generalallowance helped to decrease the provision and loan losses expense by $153,533, decrease generalexpenses by $4,550, increase income tax expense by $60,684 and led to a $97,399 increase in surplus earnings for the year, after member dividends. Given the statutory framework requiring the allocation of the impact of restatement to the general reserve, the impact of restatement on distributable surplus earnings is nil.

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NOTES TO THE FINANCIAL STATEMENTS

20 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Note 6. Loans (continued)

Loans by category of borrower

2010 2009

Personal

Mortgages $159,096,892 $139,801,755Consumer and other 71,625,052 55,669,997

Business

Commercial and industrial 45,429,349 48,186,739Agriculture, forestry and fishing 55,179 60,771Government and public institutions 614,070 629,180

$276,820,542 $244,348,442

Loans and provision

2010

Personal Business General

Allowance Total

Loans, neither past due nor impaired, gross amount $224,243,567 $45,218,852 $- $269,462,419

Loans, past due but not impaired, gross amount 6,401,804 658,451 - 7,060,255

Gross impaired loans 76,573 221,295 - 297,868

Total gross loans 230,721,944 46,098,598 - 276,820,542

Specific allowances (56,936) (144,494) - (201,430)

General allowance - - (364,506) (364,506)

Total net loans $230,665,008 $45,954,104 $(364,506) $276,254,606

2009

Personal BusinessGeneral

Allowance Total

Loans, neither past due nor impaired, gross amount $190,346,826 $48,170,323 $- $238,517,149

Loans, past due but not impaired, gross amount 4,526,497 536,483 - 5,062,980

Gross impaired loans 598,429 169,884 - 768,313

Total gross loans 195,471,752 48,876,690 - 244,348,442

Specific allowances (79,584) (148,301) - (227,885)

General allowance(1) - - (372,006) (372,006)

Total net loans $195,392,168 $48,728,389 $(372,006) $243,748,551

(1) The opening balance for the year was restated as esplained earlier.

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NOTES AFFÉRENTES AUX ÉTATS FINANCIERS

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 21

NOTES TO THE FINANCIAL STATEMENTS

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Note 6. Loans (continued)

Past due loans are loans on which the counterparty has failed to make a payment when contractually due.

Loans past due but not impaired

2010

1 to29 days

30 to59 days

60 to89 days

90 daysand more Total

Personal $5,872,742 $156,189 $35,937 $336,936 $6,401,804Business 637,416 19,918 1,117 - 658,451

$6,510,158 $176,107 $37,054 $336,936 $7,060,255

2009

1 to29 days

30 to59 days

60 to89 days

90 daysand more Total

Personal $4,281,532 $116,751 $17,118 $111,096 $4,526,497Business 403,311 104,703 13,003 15,466 536,483

$4,684,843 $221,454 $30,121 $126,562 $5,062,980

Changes in the provision

2010

Specificallowances

Specificallowances

Personal BusinessGeneral

allowance Total

Balance at beginning of year(1) $79,584 $148,301 $372,006 $599,891

Provision and loan losses shown in the statement of income 1,665 20,810 (7,500) 14,975

Write-offs and other (24,313) (24,617) - (48,930)

Balance at end of year $56,936 $144,494 $364,506 $565,936

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NOTES TO THE FINANCIAL STATEMENTS

22 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Note 6. Loans (continued)

2009

Specificallowances

Specificallowances

Personal BusinessGeneral

allowance Total

Balance at beginning of year(1) $74,146 $192,428 $428,837 $695,411

Recoveries of provision and loan losses shown in the statement of income 44,858 (6,898) (56,831) (18,871)

Write-offs and other (39,420) (37,229) - (76,649)

Balance at end of year $79,584 $148,301 $372,006 $599,891

(1) The opening balance for the year was restated as esplained earlier.

Transferred loans still recognized on the balance sheet

As part of its liquidity and capital management strategy, Desjardins Group participates in the National Housing Act Canada Mortgage-Backed Securities Program of the Canada Mortgage and Housing Corporation (CMHC). Under this program, the Caisse transferred a mortgage loan securitization interest to a Desjardins subsidiary company. Then, once the loans covered by the securitization interests are converted into pools of loans by the subsidiary, the loans in the pool are transferred from the Caisse to the CMHC.

Within the framework of these transactions, the Caisse retains substantially all the risks and benefits related to the interests in the mortgage loan securitization and the loans covered, notably prepayment risk and counterparty risk. As a result, this debt remains on the Caisse’s balance sheet.

The table below presents the carrying amount of the mortgage loans legally transferred by the Caisse but which remain recorded on the balance sheet. Given that no cash or other asset is received for this transaction, no related liability was recorded on the balance sheet:

2010 2009

Mortgage loans transferred for securitization purposes $1,609,542 $-

Note 7. Premises and Equipment

2010 2009

Useful Life(years) Cost

AccumulatedDepreciation

NetAmount

NetAmount

Equipment 3 to 10 $1,402,213 $1,207,464 $194,749 $309,109Leaseholdimprovements 10 1,061,321 502,153 559,168 640,060

$2,463,534 $1,709,617 $753,917 $949,169

Premises and equipment are amortized according to the straight line method, based on their usefullife. The amount of depreciation charged to income for the year totalled $213,759 ($213,811 in2009).

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NOTES AFFÉRENTES AUX ÉTATS FINANCIERS

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 23

NOTES TO THE FINANCIAL STATEMENTS

Page 24: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 8. Borrowings

2010 2009

Line of credit with an interest rate of 1.50%, variable $29,146,014 $19,410,706

Term loans, interest rates from 2.38% to 2.68%, repayable attheir maturity between January 2013 and April 2014 14,000,000 2,500,000

Term loan with an interest rate of 1.99%, renegotiablequarterly, repayable periodically, maturing on February 2014 1,500,000 -

Term loan with an interest rate of 4.49% variable, repayable periodically, maturing on December 2012 132,980 199,469

Term loans bearing interest at fixed rates or rates renegotiable quarterly, some of which loans have a prepayment before maturity clause(1)

Fixed Rate Maturing Repayable

6.50% June 2017 June 2012 550,533 550,5336.01 April 2019 April 2014 1,228,908 1,228,9085.79 June 2021 June 2016 1,227,173 1,227,1735.39 May 2020 May 2015 2,241,566 -4.05 November 2020 November 2015 1,754,933 -

Raterenegotiable Maturing Repayable

2.02% June 2012 n.a. 189,090 189,090

$51,971,197 $25,305,879

(1) Term borrowings include subordinated securities with a related company redeemable at the option of the holder under certain conditions and for specified purposes.

Note 9. Capital Stock

The capital stock is composed of qualifying shares, permanent shares and surplus shares.

The Caisse is authorized to issue an unlimited number of qualifying shares with a par value of $5, which are redeemable at the Caisse’s option under certain circumstances provided for in the Act. Members have only one vote each, no matter how many qualifying shares they own.

The Act authorizes the issue of an unlimited number of permanent shares and surplus shares with par values of $10 and $1 respectively. These shares do not carry any voting rights and cannot be redeemed except under certain circumstances provided for in the Act. Their interest rate is determined at the general meeting of the Caisse. Under the interest reinvestment plan, interest on surplus shares is paid in shares, while interest on permanent shares can be paid in cash or in shares.

In addition to this interest, the Caisse issued new permanent shares for $1,171,160 during the year($1,416,240 in 2009).

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NOTES TO THE FINANCIAL STATEMENTS

24 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Note 9. Capital Stock (continued)

Issued and fully paid capital stock is as follows:

2010 2009

Qualifying shares $48,790 $48,600Permanent shares 3,865,820 2,694,660Surplus shares 123,086 105,057

$4,037,696 $2,848,317

Note 10. Distributable Surplus Earnings

Distribution comes under the jurisdiction of the general meeting. However, according to the standards of the FCDQ, distributable surplus earnings must be applied first for the purpose of ensuring the payment of interest on the permanent shares, as well as for the purpose of establishing or maintaining the required level of capitalization through transfers to the stabilization reserve and the general reserve.

Note 11. Accumulated Other Comprehensive Income

The following table describes the key items included in accumulated other comprehensive income, net of income taxes:

2010 2009

Gain on derivative instruments related to cash flow hedges discontinued in previous years $5,683 $9,508

Share in other comprehensive income of Desjardinssubsidiary companies for which the Caisse’s investment is accounted for under the equity method 236,958 63,769

$242,641 $73,277

Over the next two years, the balance of the accumulated other comprehensive income from cash flow hedges will be reclassified to the statement of income, including $5,382 in income within the next twelve months.

Note 12. Other Income

2010 2009

Accrued mainly from deposit administration $694,208 $651,727

Accrued from administration of other services 647,529 761,948

Accrued from distribution of Desjardins products and services 552,999 416,919

$1,894,736 $1,830,594

f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 1 0

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Note 12. Other Income (continued)

Income accrued from deposit administration consisted mainly of service charges and charges related to payment orders issued without sufficient funds, while income accrued from the administration of other services was made up of charges relating to collections $73,357 ($70,543 in 2009) made on behalf of various organizations, and of income accrued from intercaisse transactions. This income is recognized at the time the transaction is performed based on the agreement in effect with the member.

Income accrued from the distribution of Desjardins products and services comprises fees for the financial activities carried on by Desjardins subsidiary companies through the Caisse. This income is recognized at the time the service is rendered, based on the agreements in effect with the various Desjardins subsidiary companies.

Note 13. Employee Future Benefits

The Caisse participates in the Desjardins Group defined benefit multi-employer pension plan which guarantees the payment of pension benefits. Benefits are calculated based on the number of years of participation in the plan, and the employee’s salary.

In addition, the Caisse provides life and health insurance coverage to its active and retired employees and their dependents, also through Desjardins Group.

These plans are accounted for under the provisions for defined benefit plans. The cost of these plans recognized during the year is presented under “Personnel” in the income statement and is broken down as follows:

2010 2009

Pension plan $209,610 $152,215Group insurance plan 121,509 114,164

Note 14. General Expenses

2010 2009(note 6)

Computer services $579,415 $586,924Office supplies and communications expenses 211,457 219,268Intercaisse transactions 317,559 289,131Advertising 122,962 132,325Expenses related to deposits and services 239,178 220,799Other 390,356 354,010

$1,860,927 $1,802,457

26 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Page 27: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 15. Income Taxes on Surplus Earnings

Income taxes on surplus earnings are accounted for using the tax liability method. Under thismethod, the income tax expense on surplus earnings comprises current and future income taxes. Future income taxes reflect the future tax effects of temporary differences between the value of assets and liabilities for tax and accounting purposes. Future income tax assets or liabilities are measured based on the tax rates expected to apply when the assets are realized and the liabilities are settled. Future income tax assets and liabilities are presented under “Accrued interest and other”.

Income taxes for the year are as follows:

Taxes

Current Future

Total

2010

Total

2009(note 6)

Income taxes $595,518 $87,034 $682,552 $330,323

Income tax savings relative to member dividends (142,025) - (142,025) (60,366)

$453,493 $87,034 $540,527 $269,957

The difference between the income tax expense of $868,414 ($515,673 in 2009), calculated at the basic federal and provincial tax rate, and the income tax expense of $540,527 ($269,958 in 2009)presented in the statement of income is mainly attributable to the small business deduction, the non-taxable portion of transactions related to investments in Desjardins subsidiary companies, and the revaluation of future income taxes.

Note 16. Member Dividends

The $475,000 of member dividends shown in the statement of income is based on a resolution of the Board of Directors recommending to the general meeting the approval of this payment of member dividends. The amount was determined based on interest on loans and on deposits, averageoutstandings for Desjardins Funds purchased by the member through the Caisse.

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Note 17. Related Party Transactions

The FCDQ, a cooperative which is the majority owner of the other Desjardins components, provides the Caisse with various services of a technical, financial and administrative nature.

In the ordinary course of business, the Caisse carries out transactions with other Desjardins components. It also carries out financial transactions with its officer members. Transactions with related parties are accounted for at the exchange value, which represents the amount agreed upon by the parties. Conditions are similar to those offered on financial markets.

The table below shows the main transactions other than those specifically identified elsewhere in the financial statements.

Balance sheet Income

2010 2009 2010 2009

Liquid assets and investments $24,272,068 $20,499,105 $1,220,205 $1,147,308

Other assets 2,098,421 2,003,089 - -

Income from other sources n.a. n.a. 1,751,458 1,780,075

Borrowings 51,971,197 25,305,879 783,956 402,228

Other liabilities 977,275 1,772,327 - -

Other charges n.a. n.a. 1,047,456 1,383,005

Income from other sources is derived chiefly from intercaisse transactions, swaps and fees related to the distribution of Desjardins products and services and gains on the sales of loans, while other charges relate mainly to swaps, data processing services, intercaisse transactions and insurance services.

During the year, the Caisse purchased and sold loans at market value. Purchases exceeded sales by $3,201,318. It also assumed deposits at market value, for an amount of $550,613.

f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 1 0

NOTES TO THE FINANCIAL STATEMENTS

28 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Note 18. Carrying Amount and Fair Value of Financial Instruments

The following table presents the carrying amount and fair value of all financial assets and liabilities according to their classification in the categories defined in Note 3 on financial instruments. Interest rate sensitivity is the main reason for fluctuations in the fair value of the Caisse’s financialinstruments.

2010

Heldfor trading

Availablefor sale

Loans andreceivables,

and financialliabilities

other thanheld fortrading Total Fair value

Financialassets

Liquid assets andinvestments $6,100,689 $10,489,743 $- $16,590,432 $16,590,431

Loans - - 276,254,606 276,254,606 279,546,030

Other financialassets - - 1,451,483 1,451,483 1,451,483

Derivativeinstruments,debit position 637,105 - - 637,105 637,105

Total financial assets $6,737,794 $10,489,743 $277,706,089 $294,933,626 $298,225,049

Financialliabilities

Deposits $- $- $224,613,503 $224,613,503 $226,423,319

Borrowings - - 51,971,197 51,971,197 52,192,101

Other financial liabilities - - 1,683,505 1,683,505 1,683,505

Derivativeinstruments,credit position 702,014 - - 702,014 702,014

Total financial liabilities $702,014 $- $278,268,205 $278,970,219 $281,000,939

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Note 18. Carrying Amount and Fair Value of Financial Instruments (continued)

2009

Heldfor trading

Availablefor sale

Loans andreceivables,

and financialliabilities

other thanheld fortrading Total Fair value

Financialassets

Liquid assets andinvestments $4,218,743 $10,658,390 $- $14,877,133 $14,877,183

Loans(1) - - 243,748,551 243,748,551 248,311,205

Other financialassets - - 1,284,694 1,284,694 1,284,694

Derivativeinstruments,debit position 783,869 - - 783,869 783,869

Total financial assets $5,002,612 $10,658,390 $245,033,245 $260,694,247 $265,256,951

Financialliabilities

Deposits $- $- $218,324,356 $218,324,356 $220,193,259

Borrowings - - 25,305,879 25,305,879 25,544,688

Other financial liabilities - - 1,600,075 1,600,075 1,600,075

Derivativeinstruments,credit position 1,554,276 - - 1,554,276 1,554,276

Total financial liabilities $1,554,276 $- $245,230,310 $246,784,586 $248,892,298

(1) The balance was restated as explained in Note 6.

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30 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

Page 31: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 18. Carrying Amount and Fair Value of Financial Instruments (continued)

The fair value of financial instruments is based on the following estimation methods andassumptions:

• The fair value of financial assets and liabilities is determined based on a discounted cash flow method that uses market interest rates for similar financial assets and liabilities.

• The fair value of derivative instruments is calculated based on the net present value of expected cash flows at the market interest rates currently charged for instruments with similar features and maturities. Derivative instruments consist of interest rate swaps, options and forward exchange contracts. At year-end, the notional amount of all the derivative instruments totalled $55,849,195.

• The investment in the liquidity fund under management is recorded at the initial cost, which corresponds to fair value, taking into account the terms of the derivative instrument.

Finally, the fair value of items not considered financial instruments, such as premises and equipment, and investments in Desjardins subsidiary companies, is not included in the preceding table.

For financial instruments recognized at fair value on the balance sheet, their measurements were established according to the following hierarchy:

• Level 1 – Quoted prices in active markets for identical assets or liabilities;

• Level 2 – Inputs rather than quoted prices included in Level 1 that are observable for the asset or liability, either directly or indirectly;

• Level 3 – Inputs for the asset or liability that are not based on observable market data.

The table below classifies fair value measurements according to the three levels.

2010

Level 1 Level 2 Level 3 Total

Assets

Liquid assetsand investments $6,100,689 $- $- $6,100,689

Derivative Instruments

Debit position - 637,105 - 637,105Credit position - 702,014 - 702,014

2009

Level 1 Level 2 Level 3 Total

Assets

Liquid assetsand investments $4,218,743 $- $- $4,218,743

Derivative Instruments

Debit position - 783,869 - 783,869Credit position - 1,554,276 - 1,554,276

During the current and previous year, no significant transfer was made between the levels of the fair value hierarchy.

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71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 31

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Page 32: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 19. Guarantees

Significant guarantees that the Caisse has given to third parties are described below.

Letters of guarantee

Letters of guarantee are an irrevocable commitment by the Caisse to make payments in the event that a member cannot meet its obligations to third parties. These letters are generally collateralizedin accordance with the same policy the Caisse has with respect to loans. The term of these letters does not extend past January 2018. At year-end, the maximum potential amount of future payments relative to these letters represented an amount of $326,833.

Note 20. Commitments

At year-end, minimum future commitments under leases for premises and equipment are as follows:

2011 $272,1682012 274,7272013 274,7422014 233,9842015 228,1402016 and thereafter 432,318

$1,716,079

In addition, commitments related to sponsorship extending until 2011 represented a total of $30,000.

Credit commitments

The Caisse’s credit commitments represent unused portions of authorizations to extend credit in the form of loans or letters of credit and guarantee. The Maximum Credit Risk Exposure table in Note 21presents these credit commitments as at year-end.

Note 21. Financial Instrument Risk Management

The Caisse is exposed to different types of risk in the normal course of operations, including credit risk, liquidity risk and market risk. The Caisse enjoys a risk management framework supplied by the FCDQ, whose objective is to optimize the risk/return trade-off.

It is within this context that the members of the Caisse’s Board of Directors, working together with general management and the FCDQ, must define, adopt, implement, monitor and control a management framework that will identify and measure all significant risks to which the Caisse is exposed, and take corrective action in a timely manner.

To provide benchmarks for sound and prudent management, the Caisse’s Board of Directors relies on laws and regulations, the Code of Ethics and Professional Conduct – Cooperative Network, standards, FCDQ policies and its own policies. This risk management approach is based on principles that encourage the Caisse to take responsibility for the quality of risk management.

Credit risk

Credit risk represents the risk of losses if a borrower or a counterparty fails to honour its contractualobligations, appearing or not on the balance sheet.

Credit risk management

The Caisse is responsible for the credit risk inherent in its lending activities. For this purpose, the Caisse and its Business Centre have an approval limit assigned by the FCDQ as well as a management framework and tools.

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32 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Note 21. Financial Instrument Risk Management (continued)

Framework

Standards for credit management define the framework within which lending operations and other transactions that feature a credit risk are to be carried out, as well as the controls required in their regard.

For this purpose, they define, among other things:

• The minimum framework for credit risk management and control. This framework is rounded out by the credit practices of the FCDQ and the credit policy of the Caisse and its Business Centre.

• The roles and responsibilities of the main parties involved in credit.

The credit practices of the FCDQ designate the credit practices applicable to the caisses and their Business Centre and adopted by the FCDQ. They set out the guidelines for credit risk management and control at the Caisse and the Business Centre, and the financing terms and conditions applicable to borrowers.

The Caisse adopts a credit policy and reviews it annually, and reviews the credit policy applicable to its Business Centre, to confirm that the Caisse and its Business Centre are applying the credit practices of the FCDQ.

All these structures and policies define the responsibilities of the parties involved, specify the level of risk that the Caisse is willing to assume, establish concentration limits, and set out risk management and control guidelines.

Credit granting

To assess the risk of credit activities with individuals and smaller businesses, credit rating systemsdeveloped by the FCDQ, based on proven statistics, are used. These systems were developed using a history of borrower behaviour with a profile or characteristics similar to those of the applicant to determine the risk. The performance of these systems is analyzed on an ongoing basis and adjustments are made regularly with a view to assessing borrower risk as accurately as possible.

With respect to business loans, credit granting is based on an analysis of the different parameters for each file, in which each borrower is assigned a rating that represents his level of risk, among other things.

The depth of the analysis and the approval level required depend on the complexity and extent of the transaction risk; larger loans are approved by the FCDQ.

Mitigating credit risk

In its lending operations, the Caisse, directly or through its Business Centre, obtains collateral in line with credit practices. Collateral normally takes the form of an asset such as cash, receivables, inventory, movables or capital assets. For some portfolios, programs offered by organizations like the CMHC and La Financière agricole du Québec are used in addition to customary collateral.

The large number of borrowers, for the most part consumers, but also small and medium-sizedenterprises from many sectors of the economy, helps promote sound diversification of the financing portfolio. Note 6 to the financial statements presents the breakdown of loans by category of borrower. When required, the Caisse uses mechanisms to share risk, notably selling loans to other components, mainly caisses or certain Desjardins subsidiary companies.

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Note 21. Financial Instrument Risk Management (continued)

File monitoring and management of higher risks

The loan portfolio is monitored using credit practices that set out the degree of thoroughness and frequency of review based on the quality and extent of the risk to which the Caisse is exposed. Certain loans that present irregularities or increased risk, compared to what was accepted at the time of approval, are reported to the FCDQ. Changes in the portfolio of large, higher-risk loans are monitored, and a report is presented quarterly to the Board of Directors. Management of higher-riskloans involves more frequent monitoring and the Caisse may be supported by teams from the FCDQ’sSpecial Accounts and Irregular Loans Follow-up Department to help manage more difficult situations.

Maximum credit risk exposure

2010 2009(note 6)

Recognized on the balance sheet

Liquid assets and investments(1) $15,373,735 $13,410,745

Loans:• Personal 230,665,008 195,392,169• Business 45,954,104 48,728,388• General allowance (364,506) (372,006)

Other financial assets 4,124,090 3,854,508

$295,752,431 $261,013,804

(1) Liquid assets and investments exposed to credit risk exclude, in particular, investments in Desjardins subsidiary companies.

At year-end, the maximum credit risk exposure for loan commitments and for letters of credit and guarantee was $33,460,196 ($27,426,983 in 2009) and $423,433 ($250,645 in 2009), respectively.

Liquidity risk

Liquidity risk refers to the Caisse’s capacity to raise the necessary funds (by increasing liabilities or converting assets) to meet a financial obligation, whether or not it appears on the balance sheet, on the date it is due or otherwise.

The purpose of liquidity risk management is to ensure access, on a timely basis and in a profitable manner, to the funds needed to meet the Caisse’s financial obligations as they become due, both under normal circumstances and in a crisis situation. Managing this risk involves maintaining a minimum level of liquid securities, stable and diversified sources of funding, and an action plan to implement in extraordinary circumstances. Liquidity risk management is a key component in an overall risk management strategy because it is essential to preserving market and depositor confidence.

Policies have been established describing the principles, limits and procedures that apply to liquidity risk management. Desjardins Group has also developed a liquidity contingency plan that includes setting up an internal liquidity crisis committee vested with special decision-making powers to deal with a crisis situation. This plan permits quick and effective intervention in order to minimize disruptions caused by sudden changes in member and client behaviour and potential disruptions in markets or economic conditions. Assets and funding sources in crisis situations are monitored weekly and a report is filed with Desjardins components in order to measure the coverage ratio in relation to hypothetical crisis scenarios and to ensure compliance with the Desjardins Group liquidity policy.

34 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Note 21. Financial Instrument Risk Management (continued)

Desjardins Group’s liquidity management is consolidated so that limits can be implemented for various liquidity risk indicators. Day-to-day decisions concerning short-term financing are based on the daily cumulative net cash position, which is monitored through limits tied to liquidity ratios.A specific framework sets out the minimum level of liquidity that the Caisse must maintain. This liquidity level is centrally managed by the Desjardins Group Treasury and is monitored on a daily basis. Eligible securities must meet high safety and negotiability standards. The liquid securities portfolio comprises mostly securities issued by governments, public bodies and private companies with high credit ratings, i.e., AA- or better.

The Desjardins Group Treasury ensures stable and diversified sources of funding by type, source and maturity. Desjardins Group can also issue securities and borrow on national and international markets to round out and diversify its funding.

A securitization program for mortgages insured by the CMHC is also in place.

Desjardins Group is also eligible for the Bank of Canada’s various intervention programs and the loan facilities for Emergency Lending Assistance advances.

The following table presents financial liabilities and other obligations by remaining contractualmaturity. Amounts presented include principal and interest, if any.

2010

Under1 year

1 to5 years

Over5 years Total

Deposits $168,824,035 $61,285,651 $- $230,109,686

Borrowings(1) 36,871,123 16,360,864 - 53,231,987

Other financial liabilities 988,215 - - 988,215

Loan commitments 33,460,196 - - 33,460,196

Letters of credit and guarantee 423,433 - - 423,433

Derivative instrumentswith net settlement 377,332 437,279 6,829 821,440

2009

Under1 year

1 to5 years

Over5 years Total

Deposits $164,959,818 $59,521,663 $- $224,481,481

Borrowings(1) 25,092,257 342,184 - 25,434,441

Other financial liabilities 841,478 - - 841,478

Loan commitments 27,426,983 - - 27,426,983

Letters of credit and guarantee 250,645 - - 250,645

Derivative instrumentswith net settlement 637,690 1,092,208 35,411 1,765,309

(1) Borrowings include subordinated securities with a related company, redeemable at the option of the holder under certain conditions and for specified purposes. This clause implies that all borrowings are included in the “Under 1 year” category. Their maturity dates range from June 1, 2017 to June 1, 2021.

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Note 21. Financial Instrument Risk Management (continued)

Market risk

Market risk refers to the risk of changes in the fair value of financial instruments as a result of changes in parameters affecting this value such as interest rates, exchange rates, credit spreads and their volatility.

The Caisse is exposed to market risk primarily through positions taken as part of its traditional financing and savings recruitment activities. The Caisse along with the FCDQ and Desjardins Group have adopted policies that set out the principles, limits and procedures to use in managing market risk.

Interest rate risk management

The Caisse is exposed to interest rate risk, which represents the potential impact of interest rate fluctuations on net interest income and on the economic value of equity.

Dynamic and prudent management is applied to optimize net interest income while minimizing the negative impact of interest rate movements. Interest rate risk is managed globally for the caisse network as well as individually for the Caisse.

Caisse network risk management

The policies developed by the FCDQ describe the principles, limits and mechanisms used to manage this risk. Simulations are run at the caisse network level to measure the impact of different variables on net interest income and the economic value of equity for all the caisses. The assumptions used in the simulations are based on an analysis of historical data and the impact of different interest rate conditions on the data, and concern changes in the structure of the balance sheet, including modelling of non-maturity deposits and operating expenses, member behaviour and pricing. Desjardins Group’sAsset/Liability Committee is responsible for analyzing and adopting monthly the global matching strategy while respecting the parameters defined in interest rate risk management policies.

Risk management at the Caisse

The Caisse’s interest rate risk is managed in compliance with this strategy, in particular by setting targets and action to be taken when the Caisse goes beyond the guidelines fixed for the caisses as a whole.

The following table presents the potential impact of a sudden and sustained 100-basis-point increase or decrease in interest rates (before income taxes) on the economic value of the Caisse’s equity.

2010 2009

Impact of an increase $(55,747) $(105,577)Impact of a decrease 65,216 235,715

The extent of the interest rate risk depends on the gap between cash flows from assets, liabilities and off-balance sheet financial instruments. The position presented reflects the position at year-end, and may change depending on members’ behaviour, the interest rate environment and the strategies adopted by the Asset/Liability Committee.

NOTES TO THE FINANCIAL STATEMENTS

36 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

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Page 37: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

Note 21. Financial Instrument Risk Management (continued)

The table below succinctly shows the Caisse’s asset/liability matching at year-end. The information isfrom an internal report provided to Caisse officers on interest rate risk management needs.

2010

Net on-balancesheet gap position

Impact of derivative

instrumentsTotal gap

position

Non-interest sensitiveassets and liabilities $(73,147,358) $- $(73,147,358)

Interest-sensitive assetsand liabilities

Floating rate 50,029,274 - 50,029,274Fixed rate – 0 to 12 mos. (24,371,338) (23,084,382) (47,455,720)Fixed rate – 1 to 5 yrs. 51,126,393 19,830,296 70,956,689Fixed rate – Over 5 yrs. (2,451,534) 3,254,086 802,552

2009

Net on-balancesheet gap position

Impact ofderivative

instrumentsTotal gap

position

Non-interest sensitiveassets and liabilities $(66,495,314) $- $(66,495,314)

Interest-sensitive assetsand liabilities

Floating rate 55,245,080 - 55,245,080Fixed rate – 0 to 12 mos. (29,689,072) (16,470,636) (46,159,708)Fixed rate – 1 to 5 yrs. 44,128,979 15,243,463 59,372,442Fixed rate – Over 5 yrs. (995,178) 1,227,173 231,995

The net on-balance sheet gap position is based on the earlier of the repricing or maturity dates of fixed-rate assets and liabilities. The net on-balance sheet gap position represents the difference between total assets and liabilities and equity for a given period.

The above table shows year-end balances, except in the case of non-interest sensitive assets and liabilities for which the average monthly balance is provided because it is used for management, due to the sharply fluctuating daily balances.

The impact of derivative instruments includes the impact of interest rate swaps in which the Caisse participates, and the effect of derivative instruments on interest rates contracted in the caisse network through liquidity funds under management.

Note 22. Capital Management

The goal of the Caisse’s capital management is to ensure maintenance of adequate base capital for sound and prudent management.

The capital adequacy of the Québec caisses is defined by a standard established by the FCDQ concerning the adequacy of capital, its components and their relative proportions. To a certain extent, this standard was based on a guideline for standards governing capital adequacy issued by the AMF. The guideline requires that a minimum amount of capital be maintained on a cumulative basis for a number of Desjardins Group components, including the caisses. Capital management is the responsibility of the Caisse’s Board of Directors.

The Caisse’s regulatory capital, which constitutes equity, differs from the equity disclosed on the balance sheet.

f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 1 0

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 37

NOTES AFFÉRENTES AUX ÉTATS FINANCIERSNOTES TO THE FINANCIAL STATEMENTS

Page 38: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

38 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 1 0

NOTES TO THE FINANCIAL STATEMENTS

Note 22. Capital Management (continued)

During the year, the FCDQ changed its standards for capital adequacy and its components. As a result, the components of capital are now broken down into two categories.

Tier 1 capital is comprised of eligible permanent shares, surplus shares, the general reserve, the eligible appreciation reserve, the stabilization reserve, the future member dividends reserve and eligible surplus earnings.

Tier 2 capital is comprised of qualifying shares, eligible shares in investments, certain eligible borrowings and the eligible portion of the general allowance for credit losses.

As prescribed by the current provisions of the FCDQ standard, the Caisse’s total capital is reduced, among other things, by certain investments made in Desjardins Group subsidiary companies.

The Caisse’s expansion assets comprise its on-balance sheet assets and its off-balance sheet commitments, reduced by its investments in Desjardins subsidiary companies at their equity value.

The Caisse’s risk assets are determined by the weighting of on-balance sheet and off-balance sheet items according to the risk associated with each of these items, in accordance with the various approaches to credit risk and operational risk set out in the guideline on adequacy of capital base standards issued by the AMF.

The requirements have also been revised. The Caisse must at all times maintain capital in compliance with the following requirements:

• Capital greater than or equal to 12.5% of its risk assets;

• Expansion assets less than or equal to 17 times of its capital.

These new requirements are applicable effective December 31, 2010. Prior to that, the Caisse had to maintain minimum capital corresponding to the higher of 6.75% of its expansion assets and 10.80% of its risk assets.

The following table presents the composition of the Caisse’s regulatory capital.

2010 2009

Tier 1 capital

Eligible permanent shares and surplus shares $4,014,255 $2,794,223

General reserve, eligible appreciation reserve,stabilization reserve and future member dividendsreserve 18,476,306 16,278,847

Eligible surplus earnings 1,985,019 1,365,647

Other Tier 1 capital 132,980 199,469

Deductions (8,038,661) (6,501,852)

Total Tier 1 capital $16,569,899 $14,136,334

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NOTES TO THE FINANCIAL STATEMENTS

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 39

f o r t h e y e a r e n d e d D e c e m b e r 3 1 , 2 0 1 0

Note 22. Capital Management (continued)

2010 2009

Tier 2 capital

Qualifying shares and eligible shares in investments $49,095 $48,620

Eligible portion of the general allowance for credit losses 288,495 664,858

Eligible borrowings 6,674,463 2,677,964

Other Tier 2 capital 189,090 189,090

Deductions (1,095,430) (1,491,833)

Total Tier 2 capital 6,105,713 2,088,699

Total capital $22,675,612 $16,225,033

At year-end, the Caisse’s capitalization ratios were higher than required by the standard.

Note 23. Comparative Figures

Certain figures from the previous year have been reclassified to conform with the current year’spresentation.

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■ Investment funds owned by the caisses enable theFédération des caisses Desjardins du Québec to coordinateinvestments in Desjardins Group subsidiaries, as well as inregional investments.

Through their activities, these subsidiaries in turn enable thecaisses to provide an extensive range of financial products andservices to individuals, groups and businesses.

The following table shows the Caisse’s investment in each ofthe funds, as well as the year-end yield.

INVESTMENT FUNDS

40 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

INVESTMENT Shares held AverageFUNDS as at December 31, 2010 yield

(Dollars) (Percentage)Provincial FundsCaisse centrale Desjardins (CCD) $3,153,643 6.40 %Société de Services des caisses Desjardins (SER) $(1,085) -- %Desjardins Venture Capital (INV) $154,549 4.77 %Desjardins Securities (VM) $164,775 9.33 %Desjardins Trust (FD) $221,485 2.07 %Desjardins Financial Corporation (RF1) $176,682 5.93 %Desjardins Financial Corporation (FIN3) $3,518,602 19.90 %

Regional FundsFID-Mon $37,799 (0.95)%FED 3 $351 2.65 %

Page 41: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

■ Your Caisse expresses its cooperative difference in manyways: by putting your needs first within its service offer, payingout member dividends, contributing to the cooperative,economic and financial education of members, providingsupport for community and cooperative development, andmaking decisions based on democratic processes.

As a cooperative institution, your Caisse ensures that itsservices are accessible to you and fully respond to your needs.Examples of our cooperation include: specific support tomembers, caisse relocation to serve members better, point-of-service network to improve accessibility, advice to members onhow to lower service fees, preventive calls to members infinancial difficulty, appointment of an employee dedicated to aspecific member clientele, systematic review of authorizedtransit to young people, the Desjardins Créavenir program,Desjardins Mutual Assistance Fund, and Desjardins Microcreditto Businesses.

As member-owners, you can participate democratically inCaisse orientations and performance. For example, you wereinvited in 2010 to give us your opinions on your satisfaction.You are also invited to participate in the decision-makingprocess concerning the sharing of the Caisse’s 2010 surplusearnings. In an effort to ensure the development of newofficers, the Caisse participates in the “Desjardins Young InternOfficer” program. Three young people have been involved inthe program over the past few years. One of these participantsis now member of the Board of Directors and one member ofthe Board of Supervision.

Your Caisse is committed to investing in the communitythrough its Community Development Fund. The Caisse made afive-year commitment to invest $10,000 annually in theFondation Gracia, $10,000 to the Fondation du Collège deBois-de-Boulogne for the Hubert-Reeves room, and $12,000for granting bursaries.

Your Caisse also invested more than $34,000 to support thefollowing organizations: Âge d’or Saint-Gaëtan, Arrêt-Source,CDEC Ahuntsic-Cartiervil le, Centraide, Centre culturelCartierville, Cercle de l’Âge d’or Saint-Joseph-de-Bordeaux,Club vacances d’Ahuntsic-Cartierville, CPE Château Grand-mère, CPE Les p’tits trésors brillants, Croix Rouge, EntraideBois-de-Boulogne, Fédération sportive Salaberry, FêtonsAhuntsic-Cartierville, Fondation Desjardins, Fondation del’Hôpital Sacré-Cœur de Montréal, Jeune Chambre decommerce libanaise, Opération enfant soleil, among others.

In order to fulfill its mission to provide cooperative, economicand financial education, the Caisse supported the SchoolCaisse, welcomed new members, subscribed to the magazine,Desjardins and Me, and provided student bursaries andcooperative training for employees.

The Caisse also relies on the power of cooperation by joiningother cooperative organizations and social economyenterprises in order to share resources.

Our participation in these activities clearly demonstrates thatCaisse populaire Saint-Joseph-de-Bordeaux is committed to thewell-being of its community and plays an important role in itssocial and economic development.

COOPERATIVE DIFFERENCE REPORT

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 41

Page 42: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

SUGGESTED ALLOCATION OF SURPLUS EARNINGS

42 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

Surplus earnings to be allocated (based on results) $973,545Dividend from Member Dividend Reserve $475,000Tax recovery on member dividends $(142,025)

Total amount to be allocated at the General Meeting $1,306,520

Allocation

Interest on permanent shares (4.25%) $150,914Interest on Surplus Shares (4.25%) $5,231

General Reserve $586,417Stabilization Reserve $252,670

Member dividend on personal and commercial loans (1.985%) $59,925Member dividend on mortgage loans (1.985%) $174,570Member dividend on chequing accounts (5.720%) $3,590Member dividend on regular savings accounts (5.72%) $140Member dividend on regular term savings (5.72%) $135,185Member dividend on retirement savings (Reg. and TS) (5.72%) $57,725

Member dividend on Desjardins Funds (0.2%) $27,795

Member dividend on Accord D Financing plans (0.2%) $3,070Surplus capital shares $13,000

Community Development Fund $25,000

Taxes recovered $(188,712)

TOTAL $1,306,520

Page 43: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 43

OFFICERS

BOARD OF DIRECTORS

NAME CAPACITY OCCUPATION

MICHELINE D. LEGAULT President Retired doctorMONIQUE CHARLAND* Vice-President RetiredMICHELINE LANGLOIS* Secretary Retired Customer Service DirectorGENEVIÈVE DUCHARME Director Youth Group AgentJULES HAMELIN* Director NotaryNATHALIE LAPORTE Director Estate ManagerAZAD TEMISJIAN Director Planning Counsellor

BOARD OF SUPERVISION

NAME CAPACITY OCCUPATION

MARC PINEAULT* President Risk and Quality AdviserMATHIEU PROULX Secretary Retired optometristRAYMOND AYAS Member Commercial Estate Counsellor

* Re-eligible outgoing officers

Page 44: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

GENERAL DIRECTION

PIERRE POIRIERGeneral Manager

EMMANUELLE LANDRY-LAVIGNEAssistant General Manager andCommunications

ASSET MANAGEMENT SERVICES

JEAN-MARC GAGNONManager of Asset ManagementServices

MARC CARRIERFRANÇOIS GAUDETTEFinancial Planners*

SAMIR HADDABAsset Management Advisor

MAGUY ASSADOURIANInvestment and Retirement Adviser

LATIFA LISSANE-EDDINEVÉRONICA VICTOREROSYLVIE GOUDREAUFinancial Services Agents

FINANCIAL SERVICES ANDPERSONAL SAVINGS

PATRICE CLÉROUINManager of Personal Services

SENGCHAN CHAYAMYLIE LE GOFF LOYERLOUISE POITRAS DEHOUXMARC ROYPersonal Financing Advisers

MICHÈLE ALARIEMICHELINE GRÉGOIREFinancial Services Agents

MADELEINE LEFORTMember Services Adviser

OPERATIONAL SERVICES ANDASSISTED TRANSACTIONS

ABIR GHANEMManager of Assisted Operations andTransactions

HEAD OFFICE

LINDA QUENNEVILLEAdministrative and Collection Officer

CINDY NORTHORPOperation Support Officer

LINCHOU KHONGSAVATHMember Reception Officer

PRISCILLA CHARBONNEAUFATOU DIOUFFRANCINE LAMBERTFRANCINE LAPOINTEJOANNIE LEVASSEURNICOLE POISSONMember Services Officers

L’ACADIE BUSINESS CENTER

ANNIE PRESSEAULTCoordinator

STÉPHANIE ARAYAMember Reception and Services Officer

KARINE CASISTAKARL-ANTOINE EL HELOU-COUTURESUZANNE MOREAURITA VARTIVARIANMember Services Officers

TOURNESOL AND MANOIR BOIS-DE-BOULOGNE BUSINESS CENTER

JOSÉE VALIQUETTEMember Services Officer

DESJARDINS GENERAL INSURANCES

SYLVIE SENECHALInsurance Agent in Material Damage

DESJARDINS FINANCIAL SECURITY

MOHAMED EL-HADRIFinancial Security Adviser

*Financial Planner and Group Savings PlanRepresentative for Desjardins Financial Services firm Inc.

44 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

STAFF

Page 45: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 45

PRODUCTS AND SERVICES FOR MEMBERS

SERVICES FOR INDIVIDUALS

SAVINGS AND INVESTMENTS

Asset managementDiscretionary portfolio

managementEstate planningFinancial analysis for

retirementFinancial planningFinancial securityPortfolio diversificationSecurities brokerage:❙ Full-service brokerage❙ Discount brokerage

Chequing accountsBuild-Up Savings accountDistinctive accountHigh-Yield accountPersonal Chequing accountStudent STRATEGIC accountUS$ Build-Up Savings

accountYouth Profit account

Savings accountsEnhanced Investment

accountRegular Savings account

Guaranteed investmentsClimbing-rate term savingsMarket-linked guaranteed

investmentsPersonalized annuity term

savingsRegular deposit term savingsRegular income term savingsSystematic savingsTerm savings

Mutual fundsDesjardins FundsGuaranteed Investment

Funds – Helios ContractNorthwest & Ethical

Investments, L.P.

Socially responsibleinvestmentsDesjardins Environment

FundsSocieTerra Portfolio (turnkey

solution)

Strategic investmentsExternal fundsFixed-income securities

Turnkey solutionsChorus portfoliosDiapason portfoliosGuaranteed investment fund

portfoliosGuaranteed investment

portfoliosProfile Guaranteed

Investment Portfolio

AnnuitiesLife AnnuityAnnuity Certain (Term-

Certain Annuity)

Registered plansGroup Registered Retirement

Savings Plan (group RRSP)Home Buyers’ Plan (HBP)Life Income Fund (LIF)Lifelong Learning Plan (LLP)Locked-in Retirement

Account (LIRA)Registered Education Savings

Plan (RESP)Registered Retirement

Income Fund (RRIF)Registered Retirement

Savings Plan – Fixed-TermAnnuity (RRSP-FTA)

Registered Retirement Savings Plan (RRSP)

Tax-Free Savings Account(TFSA)

Securities exclusive toDesjardinsCapital régional et coopératif

DesjardinsPermanent sharesQualifying sharesSurplus Shares program

FINANCING

VISA Desjardins cards

Lines of creditLiberty line of creditPersonal line of creditVersatile line of credit

EducationGovernment guaranteed

student loanStudent Advantage line of

creditStudent STRATEGIC line of

credit

Consumer loansAccord D FinancingAdoption loanAuto loanPersonal loan

Investment loansAccord D RRSP FinancingRRSP loanInvestor STRATEGIC line of

credit

HomeFixed-rate mortgage:❙ Open or closed❙ Yearly Fixed-Rate Resetter

(“5-in-1”) Variable-rate mortgage:❙ Regular variable rate❙ Reduced variable rate❙ Protected variable rate

SPECIFIC CLIENTELES ANDPROGRAMS

Chrome program (for teensaged 12-17)

D Capital Solution (forstudents in specific fields)

Distinctive Offer (for professionals)

D Plan for Students (for full-time students aged 18-24)

Merit services (for the 60+age group)

Newcomers and cultural communities

School Caisse and StudentCaisse

Youth portals (teens, students, young workers)

AUTOMATED SERVICES

AccèsD (Telephone and Internet)

Account statements (paper or virtual)

ATMsBill paymentsDesjardins Access CardDirect deposit/withdrawalDirect PaymentInter-Caisses transactionsMoney transfers (automatic,

between individuals, inter-institution)

COMPLEMENTARY SERVICES

Account statements (paper orvirtual)

Certified chequesCheque imagingCheques held for later

cashingDesjardins assistance with

estate liquidationDesjardins Quick TransferE-postMoney orders and draftsMonthly rate packagesOverdraft protectionPersonalized chequesPurchase and sale of foreign

currencies and preciousmetals

Safety deposit boxesStop paymentTraveller’s Cheques

INSURANCE

Accident insuranceAutomobile insuranceCritical illness insuranceHome insuranceLoan and line of credit

insurance (life and disability)Savings-life insuranceTerm and whole life

insuranceTravel insuranceUniversal life insurance

Page 46: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

PRODUCTS AND SERVICES FOR MEMBERS (CONTINUED)

46 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT

FINANCING

Operating creditOperating line of creditUS$ operating line of creditVISA Desjardins Business

Freedom SolutionsLetter of guaranteeDesjardins bridge financing

Credit cardsBusinessCorporatePurchasing

Real estate financingMortgage loanUS$ mortgage loanInterim financingMortgage envelopeMulti-unit income property

owner financingResidential rental property

financingLoans for condominium

construction

LoansTerm loansUS$ term loans

Accord D Business FINANCINGRevolving credit

Specialized financingFinancing for employee

shareholder cooperativesImmigrant investor programCooperative financingCorporate financingBank syndication

International financingLetter of creditLetter of guaranteeForeign exchange line of creditDesjardins factoringInternational financing (import-

export)Financing of international receivables

INVESTMENT SERVICES

Term savingsRegular Term SavingsIndexed Term Savings

Mutual fundsDesjardins FundsMillennia III Segregated FundsNorthwest Funds

Commercial paper

Group savings plansDesjardins Group RRSPSimplified Pension PlanNon-Registered Savings PlanDefined Contribution Pension

PlanDeferred Profit-Sharing PlanFund management servicesDesjardins Group Savings and

Agricultural Establishment Plan

Individual Pension Plan

Specialized servicesOnline brokerage serviceFull service brokerageDesjardins Private ManagementAsset custodyTrust servicesNetwork servicesDebt Capital MarketsInstitutional SalesResearch

INSURANCE

Property and public liabilityinsuranceCommercial vehicle insuranceDesjardins Business InsuranceInsurance for self-employed

individuals

Credit insuranceCredit Balance Insurance –

BusinessLine of Credit InsuranceLoan Insurance

Group insurance plansFlexible benefit plansGroup insurance coverageTraditional plans

Insurance for golftournament organizers

Life and health insurance forbusiness people

Travel insurance

INTERNATIONAL SERVICES

(Desjardins offers businessestwo points of service in the U.S.:Desjardins Bank and DesjardinsCommercial Lending)

International accountsCheques drawn on a US bankDirect US$ deposits received

from the USForeign currency accountsUS Commercial AccountUS lock box

Payment instrumentsExport letter of creditFunds transfersImport letter of creditInternational collectionsInternational letter of guaranteeMoney orders and draftsTraveller’s cheques and cardsUS merchant number for

Canadian companies

FinancingExport financingFactoring – Export DFinancing of international

receivablesUS$ commercial mortgageUS$ line of creditUS$ term loan

Foreign currencyCurrency optionsCurrency swapsDirect access to tradersForeign exchange forward

contractForeign exchange spot contractInter-currency transfersPriority Foreign Exchange

Services

CASH MANAGEMENT, PAYROLLAND ONLINE SOLUTIONS

AccèsD Affaires (Internet)AccèsD Affaires (Telephone)

VISA Card servicesVISA Desjardins Business cardVISA Desjardins Business

Freedom SolutionsVISA Desjardins private label

cardsVISA Desjardins Purch@sing card

Chequing accounts and plansBuild-Up Savings account for

businessesCheque imagingChequing accountDesjardins Business Access CardFunds consolidationInter-Caisses commercial depositNight depositReconciliation of consignment

cheques

Simplici-D plansTrust, transfer and cash

management accounts

Client accounts managementDesjardins account collection

serviceDirect withdrawalFinancial EDI serviceLock box cash service

Supplier accountsmanagementDirect depositFinancial EDI serviceFunds transfer

Derivative and interest rateproductsCurrency optionsForeign exchange forward

contractForeign exchange swapsInterest rate capInterest rate floorInterest rate swaps

Payroll and human resourcesservicesPayroll and human resource

management solutions▪ Employer D Telephone▪ Employer D Unique▪ Employer D Intro▪ Employer D Select▪ Employer D Exclusive

Payment servicesBusiness credit check serviceDePOSiTELDesjardins Automatic Payment

ServiceDesjardins Secure Online

PaymentIntegrated point-of-sale

solutionsPayment by credit cardPayment by debit cardPoint-of-sale financing solutionPoint-of-sale terminals

SERVICES FOR COMMERCIAL BUSINESS AND FARMS

Page 47: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

We hereby certify that the 71st Annual Report of Caissepopulaire Saint-Joseph-de-Bordeaux fulfills the requirements ofthe Act respecting financial services cooperatives and that itwas duly approved by the Caisse Board of Directors.

MICHELINE D. LEGAULT (signed)

P r e s i d e n t

MICHELINE LANGLOIS (signed)

S e c r e t a r y

HEAD OFFICE

PERSONAL SERVICES

Monday 9:30 a.m. – 4:00 p.m.Tuesday 9:30 a.m. – 4:00 p.m.Wednesday 9:30 a.m. – 4:00 p.m.Thursday 9:30 a.m. – 8:00 p.m.Friday 9:30 a.m. – 4:00 p.m.

ADVISORY AND CONVENIENCE SERVICES

Monday 9:30 a.m. – 4:00 p.m.Tuesday 9:30 a.m. – 4:00 p.m.Wednesday 9:30 a.m. – 8:00 p.m.Thursday 9:30 a.m. – 8:00 p.m.Friday 9:30 a.m. – 4:00 p.m.Saturday 9:00 a.m. – 12:00 p.m.

L’ACADIE BUSINESS CENTER

PERSONAL SERVICES

Monday 9:30 a.m. – 2:00 p.m.Tuesday 9:30 a.m. – 2:00 p.m.Wednesday 9:30 a.m. – 2:00 p.m.Thursday 9:30 a.m. – 7:00 p.m.Friday 9:30 a.m. – 2:00 p.m.

CONVENIENCE SERVICES

Monday 9:30 a.m. – 4:00 p.m.Tuesday 9:30 a.m. – 4:00 p.m.Wednesday 9:30 a.m. – 4:00 p.m.Thursday 9:30 a.m. – 7:00 p.m.Friday 9:30 a.m. – 4:00 p.m.

BUSINESS HOURS

APPROVAL OF ANNUAL REPORT

71st ANNUAL REPORT CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 47

The Caisse is open Saturdays from 9 a.m. to 12 p.m. for financing, investment and assetmanagement services. Contact your advisor or call the Caisse to make an appointment with anadvisor.

Page 48: 71st ANNUAL REPORT - Desjardins.comSAINT-JOSEPH-DE-BORDEAUX You are hereby convened to the Annual General Meeting of your Caisse, which will take place: Date: April 26th, 2011 Time:

NOTES

48 CAISSE POPULAIRE SAINT-JOSEPH-DE-BORDEAUX 71st ANNUAL REPORT


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