Desktop ModernizationA guide to addressing End-User requirements and IT challenges using VMware desktop virtualization

79743_v2 View 4.5 eBook_Landscape covers.ai 1 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 1 20/05/2011 11:47

02 03

This eBook looks at the challenges involved in delivering and managing desktops, today and in the future.

Its goal is to demonstrate how VMware desktop virtualization can deliver a solution to address the requirements of IT and end-users without compromise.

Chapter 1 – The Desktop Dilemma 04 The trouble with today’s desktops

Chapter 2 – Desktop Modernization06 Addressing IT and end-user requirements

08 Benefits for IT

10 Benefits for the End-User

11 Benefits to Business

Chapter 3 – How to Get There12 Desktop Modernization and VMware View

13 VMware View – At A Glance

15 VMware View – Use Cases

17 VMware View – Benefits

19 VMware View – Included Components

Chapter 4 – Getting Started24 Resources

Contents

79743_v2 View 4.5 eBook_Landscape covers.ai 2 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 2 20/05/2011 11:47

04 05

The trouble with today’s desktops

On the one hand, there’s the need to keep the existing desktop environment efficient, secure and running.

This can feel like an overwhelming task.

Operating Systems and applications can be difficult to deploy, manage, upgrade and patch.

There are simple version updates – and then a full-blown platform migration comes along, for example to Windows 7.

Security and compliance requirements change often and take resources away from more innovative projects. Meanwhile, IT budgets and headcounts continue to fall.

Desktops play such a critical role in today’s workplace, yet every day they seem to become more complicated and costly to manage.

On the other hand, there are workforce demands to use new devices and applications, to increase productivity.

Your end-users are bringing in their own devices – smartphones and tablets – that they expect to use in the working environment.

Increasingly, they’re using cloud-based, SaaS applications to share files and work faster.

They want to access their desktop across different devices, in different locations – so that they can work on the move or at home.

It’s all proven to increase productivity for the business, making it more agile and competitive.

Wouldn’t it be great to enable such a modern working environment?

1. The Desktop Dilemma

How can you address both of these requirements?The answer is Desktop Modernization…

79743_v2 View 4.5 eBook_Landscape covers.ai 3 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 3 20/05/2011 11:47

06 07

Addressing IT and End-User Requirements

Desktop modernization provides a much more efficient IT environment that lets you effectively manage, secure and deploy desktops today while setting you up to better control your environment as it evolves into the future.

Virtualization is the key.

By separating the OS, applications and user data from the desktop hardware and moving them to the data center, the IT department can effectively deliver and manage them as individual components.

As a result, it’s much easier to deploy, upgrade and manage desktops.

So your end-user can access to the same desktop, from various devices or locations. They could be on a thin client, laptop, desktop or smartphone. They could be at work, home or on the road.

2. Desktop Modernization

Modernize desktops and applications…

…by moving them into the cloud.

79743_v2 View 4.5 eBook_Landscape covers.ai 4 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 4 20/05/2011 11:47

08 09

Benefits for IT

Desktop modernization will give you:

Reduced costsVirtualization simplifies and centralizes desktop management. So resources can be shifted from maintenance tasks to more innovative projects. Plus, there are significant reductions in management and operation expenses to be made over time.

More control, easier compliance Enhanced role-based admin and centralized desktop security policies give you more control, right across your user infrastructure.

You can easily meet software compliance guidelines and ensure all desktops and applications are up to date – from one screen. Additionally, you can maintain regulatory compliance by keeping information under control in your datacenter.

Higher availabilityThe flexibility of virtualization allows you to deal with back-ups, server admin and failures without interrupting desktop and application availability. Freeing the “desktop” from desktop hardware also gives users a highly available environment that keeps running even after they spill coffee on their thin client.

An easier path to Windows 7Get the benefits of upgrading to Windows 7 without endless testing and legacy application issues, separate and encapsulate the components to deliver as a service from the datacenter. This accelerates your adoption time while cutting your costs in half.

Board-level approval and end-user satisfactionA leap in end-user productivity, lower costs and greater business agility makes desktop modernization popular across the whole organization.

2. Desktop Modernization

79743_v2 View 4.5 eBook_Landscape covers.ai 5 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 5 20/05/2011 11:47

10 11

Benefits to Business

There are sound business reasons to take desktop modernization to the board:

Greater agilityFor example, the ability to easily deploy new end-user desktops and manage them centrally means you can react quickly to market changes, scaling resources up or down on the fly to meet changing business needs.

More competitive edgeA modern desktop environment allows you to adopt new applications and services quickly, so you can gain competitive edge fast.

A happier, more productive workforceEnd-users benefit from a desktop that’s more reliable and available in more places, giving them more time and flexibility to work.

Benefits for the End-User

Desktop Modernization gives end-users more reliable and secure desktops, but it’s the greater working flexibility that they’ll really notice:

More productivityAnytime anywhere access allows end-users to be more productive, a modern desktop architecture means less downtime from conflicts, and improved support means that any issues are resolved faster.

Greater freedomThe ability to use a variety of different devices to access corporate assets means users can even leverage personal devices.

Less frustrationBetter desktop and application availability means end-users can spend more time on their core role and less on the phone to IT support.

The benefits are clear, but how do you make them a reality?Here’s how to implement desktop modernization…

2. Desktop Modernization

79743_v2 View 4.5 eBook_Landscape covers.ai 6 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 6 20/05/2011 11:47

12 13

Desktop Modernization and VMware View

VMware View provides everything you need to address desktop modernization.

With VMware View, desktops can be virtualized and moved to the datacenter to meet security and compliance requirements, simplify desktop management and increase end-user flexibility. Plus, applications can be virtualized with VMware ThinApp to eliminate conflicts, simplify delivery and management.

VMware View – At A Glance

VMware View brings the cost savings and performance enhancements of virtualization to the enterprise desktop, so you can:

• Deliver desktops where and when they’re needed – free from the constraints of your physical infrastructure.

• Deploy applications efficiently and reliably direct from your data center – increasing application availability and business continuity.

• Centrally provision applications to remote and branch offices – with potentially huge savings in time and resources.

Learn more about VMware Viewhttp://www.vmware.com/products/view

3. How to Get There

VMware View and ThinApp

VMwareData

DesktopApps

OS

PrivateCloud

79743_v2 View 4.5 eBook_Landscape covers.ai 7 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 7 20/05/2011 11:47

14 15

VMware View – Use Cases

Reduce the time and cost of Windows 7 migration by 50% Double the speed of Windows 7 migrations and cut costs in half by:

• Rapidly provisioning virtual desktops that end-users can access without upgrading their hardware

• Virtualizing legacy applications to eliminate OS compatibility issues

Simplify remote and branch office IT operationsDeliver high-performance virtual desktops from behind the corporate firewall to remote or branch offices such as retail stores, bank branches, medical offices, and even offshore facilities. This empowers users while reducing support and maintenance costs.

Make more of what you’ve got.VMware View helps you increase the return from your existing IT resources and manage your costs more strategically.

Windows 7 simplified.76%* of companies plan to migrate to Windows 7 over the next two years. You can upgrade at twice the speed and half the cost with VMware View.

Simplify your IT estate.With VMware View, you can deliver your desktops as a centrally-managed service – and keep on top of updates and regulatory demands.

You can enhance your organization’s performance – and save costs at the same time.

* Enterprise Strategy Group, 2010

Learn more about VMware Viewhttp://www.vmware.com/products/view

3. How to Get There

79743_v2 View 4.5 eBook_Landscape covers.ai 8 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 8 20/05/2011 11:47

16 17

Enable agile business process outsourcingRapidly extend IT resources to third-party service providers without sacrificing control over security policies or administrative privileges. With VMware View you can centrally host virtual desktops and applications and give users outside of the organization access through a secure network connection on desktops and thin clients.

Extend business continuity and disaster recovery to desktopsLeverage vSphere automated failover, load balancing, backup and recovery and other built-in datacenter-class business continuity and disaster recovery capabilities. These protect desktop data and ensure continuous availability for end-users at a fraction of the cost and complexity of traditional solutions.

Support users on-the-go with Follow-Me desktopsEnable ultra-mobile users to roam freely from endpoint to endpoint by giving them instant access to a familiar, personalized desktop environment and critical applications – while keeping your sensitive data secure and protected in the datacenter.

* IDC “Quantifying the Business Value of VMware View”, May 2011

VMware View – Benefits

Reduce operational costs by 50%Centralizing your desktop infrastructure with VMware View makes it faster, easier and less costly for IT to provision, deploy, maintain and monitor desktop images across their entire life cycle. In fact, IDC Research reports that VMware View customers have been able to lower the total cost of ownership for their desktop infrastructures by 50%, saving more than $500 annually per user.*

Simplify desktop and application managementUsing VMware View, you can manage tens of thousands of virtual desktops, including applications and user data, from a centralized administrative interface. At the same time you can simplify key IT processes such as provisioning, configuration management, connection brokering, policy enforcement, and application assignment.

You can also strengthen security and control by hosting virtual desktops centrally to prevent data leakage. vShield Endpoint can also centralize anti-virus, provide SSL for encryption and support authentication with smart cards and RSA SecurID® tokens to enable secure access to virtual desktops.

3. How to Get There

79743_v2 View 4.5 eBook_Landscape covers.ai 9 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 9 20/05/2011 11:47

18 19

Deliver rich user experiences, on demandVMware View is the only solution that lets you deliver rich user experiences across a variety of devices and locations – online or off the grid. The High-performance PCoIP display protocol lets users work with their virtual desktops via a LAN or WAN connection. Additionally, VMware View Client with Local Mode enables them to work offline and leverage local processing resources. The result is a seamless user experience that combines the best of VDI and client virtualization.

Standardize on a common virtualization platform VMware View is built on the industry-leading VMware vSphere virtualization platform, providing unparalleled performance, scalability, reliability and availability for virtual desktop environments. It also means that for the first time your organization can standardize on a single common platform. This can cover your entire IT infrastructure, from the desktop to the datacenter and even through to cloud-based services from external service providers.

VMware View – Included Components

VMware View Manager End-users connect through View Manager to securely and easily access VMware View virtual desktops.

VMware vSphere for DesktopsThis edition of VMware vSphere provides a highly scalable, reliable and robust platform for running virtual desktops and applications. It includes built-in business continuity and disaster recovery capabilities to protect desktop data and availability, without the cost and complexity of traditional solutions.

VMware vCenter Server for DesktopsThis edition of VMware vCenter Server is the central management hub for VMware vSphere and gives you complete control and visibility over clusters, hosts, virtual machines, storage, networking and other critical elements of your virtual infrastructure.

Learn more about VMware vSpherehttp://www.vmware.com/products/vsphere

3. How to Get There

79743_v2 View 4.5 eBook_Landscape covers.ai 10 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 10 20/05/2011 11:47

20 21

VMware View Administrator VMware View Administrator enables IT administrators to centrally manage thousands of virtual desktops from a single image, to streamline the management, provisioning, and deployment of virtual desktops.

VMware View Client This component of VMware View runs on endpoint devices enabling end-users to access their virtual desktop environments from Windows PCs, Macs, thin clients and zero clients.

VMware View Composer VMware View Composer lets customers rapidly create desktop images that share virtual disks – with a single gold image. At the same time user data and settings are segmented so they can be managed independently. Desktops linked to the gold image can be patched or updated without affecting the user data and settings.

VMware ThinAppVMware ThinApp™ is an agentless application virtualization solution that streamlines application delivery while eliminating conflicts. As part of VMware View, ThinApp simplifies repetitive administrative tasks and reduces storage needs for virtual desktops by maintaining applications independently from the underlying OS. Application Assignment integrated with View Administrator enables IT admins to centrally assign applications to individual View desktops or pools of desktops.

Learn more about VMware ThinApphttp://www.vmware.com/products/thinapp

3. How to Get There

79743_v2 View 4.5 eBook_Landscape covers.ai 11 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 11 20/05/2011 11:47

22 23

Learn more about VMware products:http://www.vmware.com/products

VMware vShield Endpoint VMware vShield Endpoint allows you to offload key antivirus and anti-malware functions to a hardened, tamperproof security virtual machine, eliminating agent footprint. It optimizes antivirus and other host and endpoint security for use in VMware vSphere and VMware View environments.

VMware Security Server This component of VMware View provides a secure way for remote users to access the View environment, over an unsecured WAN or over the internet.

VMware View – Architecture

Ready to start?Get the resources you need online now…

3. How to Get There

79743_v2 View 4.5 eBook_Landscape covers.ai 12 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 12 20/05/2011 11:47

4. Getting Started

24 25

Resources

Download additional VMware self-service resources to help you install, configure and troubleshoot VMware View.

Hear what our customers have to say. Read our case studies or attend a local VMware User Group.

Visit the View Resource Center

Start a free trial

Buy online

Find a VMware Partner in your region

79743_v2 View 4.5 eBook_Landscape covers.ai 13 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 13 20/05/2011 11:47

79743_v2 View 4.5 eBook_Landscape covers.ai 14 20/05/2011 11:4779743_v2 View 4.5 eBook_Landscape covers.ai 14 20/05/2011 11:47