STRATEGIC

PERFORMANCE

MANAGEMENT

AND APPRAISAL

97%

DELEGATES

SATISFACTION

DUE TO

EXPERIENTIAL

LEARNING 

AS A RESULT OF ATTENDING THIS WORKSHOP, DELEGATES WILL BE ABLE TO: • DEVELOP THE RIGHT PERFORMANCE MEASUREMENTS TOOLS • DEPLOY  PRACTICAL MEASUREMENT TOOLS SUITABLE FOR THE COMPANY • APPLY A SYSTEMATICALLY STRUCTURED METHOD TO MANAGE • ASSESS WORKFORCE QUANTITATIVE AND QUALITATIVE PERFORMANCE MEASUREMENT • EXPLAIN THE IMPORTANCE OF MANAGING AND APPRAISING WORKFORCE PERFORMANCE • DESCRIBE THE FOUR (4) KEY PERFORMANCE PERSPECTIVES AS OF THE BALANCED SCORECARD • TRANSLATE WORKFORCE KEY PERFORMANCE AREAS INTO KEY PERFORMANCE INDICATORS • APPLY A SYSTEMATICALLY STRUCTURED METHOD TO MANAGE 

85%

PRACTICAL

IMPLEMENTATION

METHODS FOR

COMPANIES

"USING BALANCED SCORECARD" WORKSHOP OVERVIEW: DEVELOPING THE RIGHT PERFORMANCE MEASUREMENTS (BOTH QUANTITATIVELY AND QUALITATIVELY) IS THE FOUNDATION TOWARDS ORGANISATIONAL EFFECTIVENESS, AND YET, IT IS STILL A BIG CHALLENGE FOR MOST ORGANIZATIONS.

THE RIGHT PERFORMANCE MEASUREMENTS SETTING ASCERTAINS THE CORRECT SELECTION AND DEPLOYMENT OF PERFORMANCE INDICATORS, WHICH IS ESSENTIAL TO ENSURE THAT ALL RESOURCES AND EFFORT ARE FOCUSED ON ACHIEVING BUSINESS STRATEGY.

THIS WORKSHOP OFFERS YOU THE INSIGHTFUL APPROACH AND PRACTICAL GUIDE TO MAKE PERFORMANCE MEASUREMENTS SETTING A WINNING INITIATIVE. 

TENTATIVE PROGRAM: SESSION 1: THE IMPORTANCE OF MANAGING AND APPRAISING WORKFORCE PERFORMANCE THE DEFINITION OF PERFORMANCE MANAGEMENT AND APPRAISAL THE BENEFITS OF PERFORMANCE MANAGEMENT AND APPRAISAL IN THE CONTEXT OF: • STRATEGIC APPLICATION OF ‘PLAN – ORGANISE – LEAD – CONTROL’ CYCLE TOWARDS COMPETITIVE BUSINESS MANAGEMENT • TACTICAL APPLICATION OF ‘PLAN – DO – CHECK –ACT’ CYCLE TOWARDS ORGANISATIONAL EFFECTIVENESS AND EFFICIENCY • EFFECTIVE IMPLEMENTATION OF CONTINUOUS IMPROVEMENT TOWARDS OPERATIONAL EFFICIENCY • FOSTERING A HIGHLY MOTIVATED WORKFORCE THROUGH PERFORMANCE-BASED REWARD AND RECOGNITION

SESSION 2: APPLICATION OF BALANCED SCORECARD IN MANAGING AND APPRAISING WORKFORCE PERFORMANCE INTRODUCTION TO THE FRAMEWORK OF BALANCED SCORECARD AND ITS IMPORTANCE

APPLY A MANAGEMENT MODEL (5S-1M MANAGEMENT MODEL) THAT HAVE A PROFOUND IMPACT ON THE FOUR (4) PERFORMANCE PERSPECTIVES OF THE BALANCED SCORECARD • PERSPECTIVE 1 (FINANCIAL): ESTABLISH SMART* FINANCIAL MISSION • PERSPECTIVE 2 (CUSTOMER): ESTABLISH SMART* STRATEGY TO ENHANCE INTERNAL AND/ OR EXTERNAL CUSTOMERS’ SATISFACTION • PERSPECTIVE 3 (INTERNAL PROCESS): DETERMINE SMART* INTERNAL PROCESS IMPROVEMENT INITIATIVES TO ENHANCE OPERATING SYSTEM AND STRUCTURE EFFECTIVENESS AND EFFICIENCY • PERSPECTIVE 4 (LEARNING & DEVELOPMENT): IDENTIFY THE ESSENTIAL LEARNING & DEVELOPMENT TO BUILD THE ESSENTIAL WORKFORCE SKILLS-SET AND OPERATING STYLES **SMART: SPECIFIC, MOTIVATING, AGREEABLE, RELEVANT, TRACKABLE**  

SESSION 3: TRANSLATE WORKFORCE KEY PERFORMANCE AREAS INTO KEY PERFORMANCE INDICATORS ESTABLISH KEY PERFORMANCE AREAS (KPA) IN THE CONTEXT OF • FINANCIAL TARGET ACHIEVEMENT • CUSTOMER’S REQUIREMENTS/ SATISFACTION ASSURANCE • INTERNAL PROCESS IMPROVEMENT INITIATIVES • HUMAN CAPITAL OR TALENT DEVELOPMENT

SET KEY PERFORMANCE INDICATORS (KPI) FOR THE ABOVE FOUR (4) KEY PERFORMANCE AREAS • THE FINANCIAL SCORECARD • THE CUSTOMER SCORECARD • THE INTERNAL PROCESS SCORECARD • THE LEARNING & DEVELOPMENT SCORECARD • TRANSLATE KPI INTO QUANTITATIVE PERFORMANCE MEASURES/TARGETS

MEASURE WORKFORCE PERFORMANCE (QUANTITATIVE PERSPECTIVE) •  HOW TO INITIATE? •  HOW TO EXECUTE? •  HOW TO RECORD?

DETERMINE SETS OF COMPETENCY REQUIRED FOR THE WORKFORCE

TO STRIVE TOWARDS ESTABLISHED KEY PERFORMANCE INDICATORS (KPI) • THE FOUR (4) SETS OF ESSENTIAL WORKFORCE COMPETENCY COMPETENCY 1: STRATEGIC THINKING CAPABILITIES   COMPETENCY 2: COMMUNICATION SKILLS COMPETENCY 3: EXECUTION EFFECTIVENESS COMPETENCY 4: PEOPLE SKILLS

TRANSLATE WORKFORCE COMPETENCY INTO QUALITATIVE PERFORMANCE MEASURES MEASURE WORKFORCE PERFORMANCE (QUALITATIVE PERSPECTIVE) •  HOW TO INITIATE? •  HOW TO EXECUTE? •  HOW TO RECORD?

INCORPORATE WORKFORCE QUANTITATIVE AND QUALITATIVE PERFORMANCE MEASUREMENTS INTO WORKFORCE POTENTIAL ASSESSMENT AND TALENT MANAGEMENT 

30%

50%

ABOUT THE COURSE FACILITATOR: TEOH C.N (CERTIFIED BALANCE SCORECARD EXPERT)

AS A PROMINENT TRAINER IN MALAYSIA WITH HIS RENOWNED TRAINING EFFECTIVENESS, HE IS ELECTED BY THE MALAYSIA MINISTRY OF HUMAN RESOURCES (MOHR) AS ITS ESTEEMED PANEL TRAINER FOR TRAIN – THE – TRAINER CERTIFICATION PROGRAMME; TO DEVELOP, ASSESS AND CERTIFY TRAINERS IN MALAYSIA.

QUALIFICATION: • MASTER OF ART DEGREE IN MANAGEMENT (UK) • DEGREE IN MECHANICAL ENGINEERING • CERTIFIED GRADUATE OF PALLADIUM KAPLAN-NORTON BALANCE SCORECARD (USA) • CERTIFICATE OF PROFESSIONAL AND PERSONAL DEVELOPMENT – HYPNOTHERAPY FROM THE LONDON COLLEGE OF CLINICAL HYPNOTHERAPY (UK) • WORKPLACE TRAINING & ASSESSMENT, AUSTRALIAN NATIONAL TRAINING AUTHORITY (AUSTRALIA) • CERTIFIED HOSPITALITY TRAINER, AMERICAN HOTEL & LODGING ASSOCIATION (USA) • CERTIFIED NLP PRACTITIONER, INTERNATIONAL SOCIETY OF NEURO-SEMANTIC (USA) • PANEL TRAINER OF HRDC TRAIN THE TRAINER CERTIFICATION PROGRAMME, MINISTRY OF HUMAN RESOURCE MALAYSIA

THROUGH HIS DEEP ENTHUSIASM IN ADULT LEARNING, HE HAS ALSO SUCCESSFULLY DEMONSTRATED HIS CAPABILITY AND PASSION ON DEVELOPING AND DELIVERING VARIOUS SOFT SKILLS TRAINING, THROUGH HIS STATE-OF-ART EXPERIENTIAL LEARNING APPROACH TO EMBED LEARNERS TO “SEE” AND “THINK” IN VARIOUS PERSPECTIVES, WHILE “LISTEN” TO DIVERSE THOUGHTS, IN ORDER TO ESTABLISH “FEEL” TO ADAPT AND PUT LEARNING INTO PRACTICE. IN ADDITION TO HIS OUTSTANDING TRAIN-THE-TRAINER PROGRAMME, HIS AREA OF EXPERTISE WITHIN THE SOFT SKILLS TRAINING INCLUDE: •  ORGANISATIONAL DEVELOPMENT SERIES •  STRATEGIC MANAGEMENT AND LEADERSHIP USING BALANCED SCORECARD •  EXECUTIVE DEVELOPMENT SERIES •  QUALITY SERVICE CULTURE •  CHANGE MANAGEMENT SERIES •  WORKPLACE EFFECTIVE & EFFICIENCY  

PARTIAL LIST OF COMPANIES THAT HAVE BENEFITED FROM HIS TRAINING: • BMW • NISSAN • MOTOROLA • SONY • EPSON • SAMSUNG • KANSAI PAINT • FLEXTRONICS • F&N • AIRASIA • EUROCOPTER • TECHNIP • BUMI ARMADA • BAKER HUGHES • ORACLE • AEON • TESCO •  BANK OF CHINA • WILMAR • AMBANK •  RESORT WORLD BERHAD (GENTING)