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Ratier-Figeac
7th IAQG General Assembly Meetingsupplier’s view point on aerospace quality
RATIERRATIER--FIGEAC FIGEAC
Total Quality Management within the quality aerospace environment
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Acronym:
BVQI: Bureau Veritas Quality International (third party certifier)
DGAC: Direction Générale de l’Aviation Civile (french civil official authority)
FAA:Federal Aviation Administration (US official authority.)
TCAC:Transport Canada Aviation Civile (Canadian Civil Official Authority).
DPM/SQ:Direction Programmes Militaires/service Qualité (French Military official authority).
MFA: market feedback analysis.
QCPC:quality clinic process chart.
TPM: total preventive maintenance.
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The company was founded in 1904 and involved with aircraft propellers since 1908.
Company Key Facts :
Located in Figeac – FranceWas acquired by UTC in 1998A very comprehensive industrial site with 51 500 M²By end of 2003 headcount: 9302003 sales revenues: 130 M€
Presentation of Ratier-FigeacKey facts and figures
100 %
U.T.C
HAMILTON SUNDSTRAND
CAPITAL STRUCTURE
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Company Overview
Pratt & Whitney
Engines
Y.S : 7.68 B$
UT ResearchCenter
CorporateHeadquaters 2002 Statment :
UNITED TECHNOLOGIES CORPORATION
Flight Systems
Y.S : 5.29 B$
: 32 Billion $: 213,000
Otis
Elevators, Escalators
Y.S : 6.34 B$
Yearly Sales Staff
Carrier
Heating, Ventilation, AirConditionning
Y.S : 8.90 B$
SikorskyHelicopters
Hamilton SundstrandAerospaceIndustrial
Chubb
Y.S : 3.7 B$
Security and fireProtection services
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Product Strategy
1. Develop proprietary product lines in 3 fields:1- Aircraft propeller systems2- Cockpit Equipment 3- Actuation
These developments are made with risk sharing partners offering complementary expertise and additional resources.
2. Maintain a high level of machining expertise through build-to-print activities for key Aircraft industry players.
3. Offer repair and overhaul services for commercial and military customers on the proprietary products.
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Product types
A400M propeller
Propellers(29% of total sales)
NP2000
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Product types
Cockpit Equipment(21% of total sales)
Airbus Side stick
Airbus A340 cockpit
Crew Force Measuring System CRJ700
Bombardier Engine throttle
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Product types
A380 HSTA
Passengers door actuatorActuation
(22% of total sales)
Airbus HSTA Ballscrews
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Product types
Built to Print Activity (22% of total sales)
Engine partsStructural parts
Helicopter parts
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Mains requirements and goals in our quality aerospace environment:
Customers
Authority
Partners andSuppliers
Employees
Shareholder
Society andenvironment
-PRODUCTS and SERVICES-High quality-High safety-Supplied on time-In a competitive price-Manufactured in a long-lasting Company*By competent employees *In an durable environment*in a good security environment for the employees.
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What is our approach to bring a positiveWhat is our approach to bring a positiveanswer :answer :
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Continuous improvement of our quality system and organization
Quality
System
BVQI
EN9100ISO9001V 20000
JAA/DGAC
JAR21G
Production organization
Quality
System
BVQIBVQI
AQAP110
Militaryactivities
Repair and
Overhaul
JAA/DGAC
FAA
TCAC
FAR 145JAR 145
Design
organization
EASA
ImplementationIn process
Part 21J
Civil activitiesAll activities Civil activities Civil activities
F034/ROFY522Y/898-38 In processNr 125029 Nr FG-001
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Total quality management system implemented
Root Cause Analysis
MFA
QCPC
Passport
New Products, Processes and Systems
Problem ID & Resolution
Mistake Proofing
Process Certification Standard WorkStandard Method
Standard Environment
New 5S TPM
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Positive approach of IAQG for the aeronautical companies:
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-Actions implemented in the frame of IAQG allowed to standardize quality systems (EN 9100/9101/9102…….).
-These standards are internationally recognized.
-This consecutively results in a reduction of the survey extent for the benefit of suppliers.
-Implementation of these referential increases the companies performances (improvement on a continuous basis).
-IAQG favours actions in order to improve the communications with the Authorities and promote regulation standards improvements.
.
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Example of benefits for Ratier-Figeac
Survey from third party and customers:
Authority audits(GSAC - DPM/SQ)
398
7
8
12
02468
101214
2000 2001 2002 2003 2004
BVQI audits (ISO/AS)
111
21
0
1
2
3
4
5
2000 2001 2002 2003 2004
Customer audits
22354145
01020304050
2000 2001 2002 2003 2004
planActual
Breakdown by audit type in 2003 :- 12 product audits,- 7 system audits,- 3 special process audits (and 1 by Qualifas)
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What we expect .
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-Harmonize the special process qualification systems(PRI/NAPCAP and AECMA/PRO) in order to avoid the double qualification costs.
-Promote continuous improvement in defining the bestpractices(organizations,process capabilities, riskmanagement),give information and training about
reading of the EN9100 standard; these information could be displayed on the internet site.
-Periodic assessment of third party certifier to ensure the uniformity of evaluation and quotation method .
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-Promote the deployment of the EN9100 certifications: our assessment shows that only 50% of our suppliers are certified according ISOV2000 and only 15% according EN9100 standard
-Continue standardization of quality systems(configuration Control,risk management………)
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Conclusions:
*IAQG activities bring positives results in term of quality processes standardization,continuous improvement approach and cost reductions.
*It will be now necessary to make concrete the enforcement of these referential in such a way that the majority of aeronautical suppliers be involved in a continuous improvement approach.
