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Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

Chapter 8

Team Effectiveness and Diversity

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Team Effectiveness

• Teams in the workplace

• Myths of teamwork

• When do teams make sense?

• High performing teams

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High Performing Teams

• The high performance team scorecard

• The disciplines of high performing teams

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The High Performance Team Scorecard

• Production output

• Member satisfaction

• Capacity for continued cooperation

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The Disciplines of High Performing Teams

• Small size

• Capable and complementary members

• Shared purpose and performance objectives

• Productive norms and working approach

• Mutual accountability

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Common Purpose and Performance Objectives

• Outcome-based goals

• Activity-based goals

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Team Development

• Forming

• Storming

• Norming

• Performing

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Managing Threats to Team Performance

• Risky shift

• Innocent bystander

• Choking

• Escalation of commitment

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Managing Threats to Team Performance

• Information processing biases

• Social loafing

• Social pressures to conform

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Managing Diversity

• Awareness

• Understanding

• Action

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Managing Diversity

• Cultural differences

• Gender communication differences

• Generational differences

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Cultural Differences

• Power distance

• Individualism vs. collectivism

• Achievement vs. nurturing orientation

• Uncertainty avoidance

• Long-term vs. short-term orientation

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Generational Differences

• Traditionalist

• Baby boomers

• Generation X

• Millenials

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Make a Diverse Team Productive

• Heighten attention to good management fundamentals

• Heighten attention to good team fundamentals

• Actively challenge your assumptions

• Increase communication

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Effective Team Interventions

• Understanding member profiles

• Building team cohesion

• Conducting after action reports and process checks

• Dealing directly with a free rider

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Creativity in Teams

• A climate of trust and risk-taking

• Creative problem solving techniques

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Creative Problem Solving Techniques

• Divergent thinking

• Subdivision

• Using analogies

• Reversing the problem