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Business Process Reengineering
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What is Business Process
A collection of activities that takes one or
more inputs and turn that into a product that
adds value to a customer.
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DEFINATION
Hammer and champy (1993) define BPR asthe fundamental rethinking and redesign of
business processes to achieve dramatic
improvements in critical, contemporary measures
of performance, such as cost, quality, service and
speed.
The Business Process Reengineering is a
complete life cycle approach. This provides thescope for problem identification and solution to
implement the successful business operations
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Business Process Reengineering (BPR) - Business ProcessRe-engineering (BPR) is the strategic analysis of business
processes and the planning and implementation of improved
business processes.
The analysis is often customer centered and holistic in
approach.BPR is a multi-disciplinary subject and should
involve more than IT specialists.
Nevertheless, IT can support BPR in many ways: Software
can be used to help with gathering information about the
current business organization. Workflow and process analysis tools, business modeling and
simulation,On-line analytic processing (OLAP), Data mining
all have a role to play.
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The Need for BPR
Customers (know what they want and are willingto pay for it)
Competition (Continuous increase will result in
changes to price, quality, selective service, anddelivery)
Change (continues to occur in people&culture,organizational structures, policies&procedures,
and technology) Techniques lag behind technology
(Technologically capable, but not functionallyoperational)
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When BPR
When company facing tough competition &wants to stay ahead
When require more flexibility, quality, speed,
better service, customer satisfaction at low cost.
When new VISION and STRATEGY required.
Current processes and way of working is
outdated.
Drastic change in market share.
Change in industry.
Heavy changes and innovations in technology.
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MIS
MIS is an integrated, user - machine system for
providing information to support managerial, operational
& decision-making functions in an organization.
A set of human & capital resources within an
organization which is responsible for the collection &
processing of data to produce information which is
useful to all levels of management in planning &controlling the activities of organization.
According to Barry Cushing
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Role ofMIS in BPR
Any exercise towards building design of the
MIS will be processed by an exercise of business
Reengineering.
TheMIS in the re-engineered organizationwould be more of a performance monitoring tool
to start with & then a control for the
performance. The traditionalMIS is function centered like-
finance, production, material etc.
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Continue..
The management information system in a re-engineered organization would be process centered,
evaluating customer satisfaction, expectation and
perceptions.
Control of process cycle time.
Work group efficiency.
Customer satisfaction index.
Process efficiency & effectiveness. The strength of the organization in terms of
knowledge, learning and strategic effectiveness.
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Types of attributes we look in BPR
software Graphical interface for fast documentation
Object oriented" technology, so that changes
to data (eg: job titles) only need to be made inone place, and the change automatically
appears throughout all the organization's
procedures and documentation.
Drag and drop facility so you can easily relate
organizational and data objects to each step in
the process
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Customizable meta data fields, so that you can
include information relating to your industry,business sector or organization in your
documentation.
The ability to assess the processes against agreed
international standards.
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MIS Software used in BPR
2c82c8 is a very comprehensive Swedish system that has been
translated into English. 2c8 meets all the above requirements,and many more, and is better than any system originated in
English that we have seen.
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BPR softwares
Proxychecker : Only software, that downloads
free proxy lists from network, and checks
them
Snetsim : Its a software running on Windows
based operating systems used fordocumentation in engineering.
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Cont..
Excel invoice manager platinum : Billing
software that allows you to easily manage
customers, products, invoices and payments.
The Platinum edition of the electronic billing
software has the ability to connect to backend
databases from the invoice template, and
allows you to add custom fields to theCustomer, Product, Invoice Header and Invoice
Body tables
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