8774081155Frequently asked questions (faqs) of 877-

408-1155

Frequently Asked Questions

• How does it work?• A special VoIP adapter that you connect to your home or office

network converts voice traffic into digital data for transmission over the Internet. To that adapter you can connect any regular phone you like and make calls as usual. VOIP Freedom has special equipment that manages all calls you make so you always can reach the person you are calling and get excellent quality of voice. Further, you get numerous of additional features that you cannot have in traditional phone service. And... You save huge money making long distance and international calls.

• What do I need to be able to use VOIP service?• If you by our VoIP adapter only:• - A high speed internet,• - Open and valid checking account• - Regular Phone,• - Linksys PAP2 Phone adapter,

Will I still be able to use internet during a phone call?Yes

Will I be able to keep my existing phone number if I switch to VOIP Freedom?Yes. You would have to order porting of your number during signup process (50$) usually it takes 2 weeks to finish porting process.

What if I move houses, will I be able to keep my phone number and service?Yes. Just connect your VoIP adapter to Internet, make and receive calls as before. But you MUST change your address in your personal information to use 911 service properly, otherwise when you call 911, emergency will be sent to your old address

If I travel, can I use my IP phone?• Yes, as long as you have internet (with min speed 128/kbs) you can use your IP

phone. Will I still be able to use 911 service?• You can use 911 service only in Canada and USA. If you going another City for

a long period of time and you think that you will need to use 911 you must register the new address.

Can I transfer calls to my cell phone?• Yes, we have a special feature Follow Me, it allows you to transfer calls that

come in your IP phone to any other phone number on your choice.

Can I track my payment, invoice and call history?• Yes, you can do all that in your own personal folder, access to which you will get after

you finish the signup process. Does my computer need to be on to use your service?• No, because your IP phone or VoIP adapter is connected directly to your router. I don`t hear a dial tone, what should I do?First: check your internet connection- Second: Make sure that all are wires connected properly and you have Internet on your computer connected to the same router- Third: Disconnect and re-connect the telephone cable between the Router and telephone- Call to customer support

Can I pay any other way besides using my Checking Account?

• For the moment, no. However we are currently in the process of aquiring a Credit Card method of payment.

Quality of voice suddenly decreased• It might be happening because you or someone in your

network using certain downloading programs or downloading big files, which slows down internet and affects your quality of voice.

Features

•  Call Waiting• Alerts the user to incoming calls when the user`s line is busy with an

established call. Upon hearing the Call Waiting tone, the user can put the current conversation on hold to answer the incoming call.

• * To put the current conversation on hold just press the FLASH button on your phone once.

• * Press FLASH again to return to your previous call.

•  • Call Forwarding• Call Forwarding Always• With this feature, you can forward ALL calls to any phone

number, pager or cellular phone so that you can always be reached.

• You can forward your calls only from your Personal Web Folder.

OTHER FEATURES 911 DIALLING Voice Mail Caller ID Call Return Call Transfer Intercom Dialing Hunt Group Message Waiting Speed Dialing

INTERNATIONAL CALLING RATES

• USA 0 cent / min• Canada 1.9 - 3.8 cent / min• France 3.1 - 3.8 cent / min• Japan 1.9 cent / min• Italy 13.1 cent / min• Spain 5.5 - 8 cent / min• Read more ...