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9-1-1 IP Data Network Evolution PRESENTED BY: Larry Breen Tom Paniak, ENP eaking D
9-1-1 IP Data Network Evolution
PRESENTED BY: Larry Breen
Tom Paniak, ENP
eaking
D
1. 9-1-1 IP Data Network Migration\Evolution
2. New Network Features
3. PSAP Support
4. Text With 9-1-1
5. The Future
6. Q and A
Agenda ___________________________________________________
2 APCO NENA 2016
3 APCO NENA 2016
ENABLED MIGRATED
9-1-1 IP Data Network Migration\Evolution
Status
98 % 80.4%
4 APCO NENA 2016
9-1-1 IP Data Network Migration\Evolution
Benefits _____________________________________________________
Diversity
New Features
NG9-1-1 Ground Work
Improved Surveillance
Free Reports for PSAPs
5 APCO NENA 2016
9-1-1 IP Data Network Migration\Evolution
Challenges 1. Mindset
Resistance to change
2. Vendor Compliance
Costs associated with development
3. Vendor Selection
Hosted vs. AQS-SC
4. Resource Availability
5. On-Site Call Position Identification
Computer Telephony Integration
6. Interconnection at the PSAP - Option Selection
Future Proofing
LAN design
6 APCO NENA 2016
SOP Review and PSAP Interoperability
Awareness of services available at neighbouring PSAPs
Transfer Policy
Staff training - ICLU, Reverse ALI, T9-1-1, Abandoned Calls
Employ Correct Resources
Project Manager
Network Admin
CAD Admin
Diversity
Failover testing is critical to dual circuit/router deployments (P-
PSAP/Co-located PSAP) in order to identify single point of failure
T9-1-1 and Hosted PSAP access credentials
Access Credentials
Inactivity timers
Password Resets
9-1-1 IP Data Network Migration
Lessons Learned _______________________________________________________________
7 APCO NENA 2016
NEW FEATURES
8 APCO NENA 2016
NEW FEATURES
Abandoned 9-1-1 call data _______________________________________________________________
Policy Changes
Now vs. Post Migration
Abandoned Call Timer
Email delivery vs. Live Log Delivery
Potential Solutions
Handled by Call Takers
Dedicated Role
Need for National Standard (TIF 72)
SMS reply to Wireless Abandoned Calls
AQS-SC Abandoned Call Management Modules
ESCO0520
Sample data
87.5% of abandoned calls are Wireless
Wireless Subscribers Data over 9-1-1 Network
Only Wireless Calls require call to WSP for additional info
30,000 Abandoned wireless 9-1-1 calls per month (ON + QC)
9 APCO NENA 2016
NEW FEATURES
ICLU and Reverse ALI _____________________________________________________
1. Negative Impacts Of Automated Rebid
ESCO0515 by PSAPs
ESCO0517 by WSPs
2. IN-CALL Location UPDATE
3. Only wireline data for Reverse ALI function
10 APCO NENA 2016
Available on the Bell 9-1-1 Flex Portal
“New IPVPN Network Reports”
Access Credentials via Service Manager
5th business day of the following month
Available for a 12 month period
.zip or .csv format
NEW FEATURES
New IPVPN Network Reports for PSAPs _______________________________________________________________
11 APCO NENA 2016
5 Standard Reports
CPH Calls Per Hour Report
NOA No Answer Report
WSP Wireless Calls Report
XFR Call Handling Report
XFC Call Transfer Report
RAW Raw Data Format
NEW FEATURES
New IPVPN Network Reports for PSAPs _______________________________________________________________
12 APCO NENA 2016
Support
13 APCO NENA 2016
SUPPORT
Local vs. 9-1-1 Network _____________________________________________
1. Steps to assess the scope of the outage:
a. Voice Issue vs. Data (ANI/ALI) Issue
b. CAD vs. AQS
c. AQS vs. Network
d. Bell Network vs. LAN
e. LAN outage – who is the support ??
f. Bell Network – 9-1-1 SMC can verify continuity to your center (router)
2. Outage Notification and PSAP Registry Proposal (TIF 72, 67 at ESWG)
a. Nationally Deployed 9-1-1 Services (T9-1-1) require PSAPs to provide a
24/7 monitored EMAIL address
b. PSAPs are to build/manage the distribution list behind the registered
address
c. Proposed PSAP Registry can capture this additional contact information
d. It could be used by other PSAPs for emergency advisories
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Text With 9-1-1
15 APCO NENA 2016
Available NOW to all PSAPs on the new 9-1-1 IP data network.
Application accessed via browser or Application Programming Interface (API)
PSAP-to-PSAP Transfer Feature
TIF 67 - T9-1-1 PSAP Operations Call
New Release version 3.9
Feature Freeze (January 1 2016)
PSAP service readiness announcement
PSAP informs their 9-1-1 Service Manager
Bell provides a list of T9-1-1 enabled Municipalities to the CWTA
Bell provide a list of T9-1-1 enabled PSAPs to cutover agencies
Service area availability @ www.textwith911.ca
Training material is available on 9-1-1 Flex Portal
User Guide (pdf)
Quick Start Guide
T9-1-1 PSAP Training (ppt)
T9-1-1 Demo Session (video)
TIF67 PSAP Operations for T9-1-1
T9-1-1 Service Readiness ____________________________________________________________
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THE FUTURE
18 APCO NENA 2016
THE FUTURE
Next Generation 9-1-1
in Canada
TIF 77 - Assessment of the NENA i3 Solution NG9-1-1
Architecture for Canada
ESRE0070 - NG9-1-1 Architecture for Canada – Assessment of
the Usability of the NENA i3 Solution for Canada
Bell 9-1-1 Contacts _______________________________________________________________
NAME RESPONSIBILITIES CONTACT
9-1-1 Surveillance & Maintenance
Centre (ON)
24X7 PSAP support 1-800-263-7585
9-1-1 Switch Maintenance Centre
(NB,NL, NS, PE & QC)
24X7 PSAP support
1-800-456-1911
Stephanie Blouin 9-1-1 CSMS Manager (QC) 1-866-888-0268 ext 1684
Andre Boland
9-1-1 SMC Manager (ON) 416-215-0761
Larry Breen 9-1-1 Service Manager (ON)
OPP, 519
519-663-6719
Kathy Noblett 9-1-1 Service Manager (ON)
905, 613, 416
905-430-0296
Phaedra Van Buuren 9-1-1 Service Manager (ON)
705, 807
416-353-6536
Judith Young 9-1-1 Service Manager
(NB, NL, NF & PE)
902-487-2368
Marise Lachance 9-1-1 Regional Manager
(QC)
418-691-3579
Tom Paniak, ENP 9-1-1 Wireless Prod. Manager 1-866-798-2819
Fadi Dabliz, ENP
9-1-1 Associate Director
Ontario, Quebec & Atlantic
1-877-FADI-911
[email protected] 20 APCO NENA 2016
Thank-you!
