9 ESSENTIAL ELEMENTS FOR ONLINE
SUCCESS IN 2011Session 2 of 3, presented by Victoria Marchand
04/14/2011 1
MEET VICKIE.
• Five years at Blackbaud
• Strategic and tactical development of online initiatives
• Served on many non-profit boards
• Loves to travel and listen
04/14/2011 2
• Loves to travel and listen to live music
• Find me at the beach
HOUSEKEEPING!
o Your phones are muted. We’ll break for questions and have time at the end of the session
o Optimize Viewing the Event
• Hit the F5 key to put the window into full-screen mode
• Close all other applications
• Increase your computer’s screen resolution
04/14/2011 3
• Increase your computer’s screen resolution
1. Start Menu->Control Panel->Display
2. Settings Tab
3. Increase screen resolution by moving the slide all the way to the ‘More’ side (right)
4. Click Apply and OK
o You will receive a copy of this presentation
QUESTIONS ALONG THE WAY?
Please feel free to type your question into the Q&A chat box:
04/14/2011 4
Listen and Connect
Social Media
Engage and Inspire
Website Design
Cultivate and Retain
Personalization
INTRODUCING THE 9 ESSENTIAL ELEMENTS SERIES
04/14/2011 5
SEO
Interactive Giving Options
Online Events and Peer-to-Peer
Fundraising
Integration
Analytics
AGENDA
What do they mean?
Website
Design
Interactive Giving
Options
Online Events Peer to Peer Fundraising
04/14/2011 6
What do they mean?
Why do they matter?
Who's doing it well?
What can YOU do today?
• Objective: All websites should begin with a clear strategy so that it is apparent what they are trying to achieve. The strategy then enables the design to fulfill defined goals
WEBSITE DESIGN
04/14/2011 7
then enables the design to fulfill defined goals
….wikipedia
FIRST IMPRESSIONS MATTER
04/14/2011 8
It takes less than 3 seconds to evaluate another person based on their appearance, body language, demeanor, mannerisms and dress.
It takes less than 3 seconds to evaluate another person based on their appearance, body language, demeanor, mannerisms and dress.
http://www.flickr.com/photos/batcave13/
04/14/2011 9
http://www.flickr.com/photos/jlz/Visitors will decide to stay or leave your
website in 4 seconds or less.
Visitors will decide to stay or leave your
website in 4 seconds or less.
60% of donors visit a non-profits website
before giving.
60% of donors visit a non-profits website
before giving.
04/14/2011 10
http://www.flickr.com/photos/7817522@N05/
“DESIGN DOES NOT REFLECT OUR IDENTITY”
Example: Ransom Everglades School
04/14/2011 11
04/14/2011 12
04/14/2011 13
“TOO MUCH UNORGANIZED INFORMATION”
Example: The ARC of United States of America
04/14/2011 14
04/14/2011 15
04/14/2011 16
“ INSPIRE AUDIENCE TO TAKE
ACTION”
Example: Kidney Foundation
04/14/2011 17
04/14/2011 18
04/14/2011 19
WEBSITES SHOULD BE APPEALING & ENGAGING
• Capture a visitor’s interest immediately, most eye-catching elements load first and at the top of the page
• When a visitor scans the page they know what you are all about.
• Easy-to-understand navigation based on what your audience
04/14/2011 20
• Easy-to-understand navigation based on what your audience want to accomplish
INTERACTIVE GIVING OPTIONS
04/14/2011 21
6,000,000,000
8,000,000,000
10,000,000,000
12,000,000,000
14,000,000,000
16,000,000,000
18,000,000,000
US Online Fundraising
04/14/2011 22
0
2,000,000,000
4,000,000,000
6,000,000,000
550M 1.1B 1.9B 2.62B 4.5B 6.87B 10.7B 15.01B 16.4B
2001 2002 2003 2004 2005 2006 2007 2008 2009
Online giving : Consistent growth over the last 10 yearsOnline giving : Consistent growth over the last 10 years
10,000 Website Visitors
50%50%50%50%
Its all about conversion
5,000 View 2nd Page
1,000 Hit ‘Donate’
200 Give
20%20%20%20%
20%20%20%20%
FOCUS ON CONVERSION RATE
10,000 Visit 200 Donate
conversion rate: 2%average online gift size: $141revenue: $28,200
04/14/2011 24
revenue: $28,200
10,000 Visit 300 Donate
conversion rate: 3%average online gift size: $141revenue: $42,300 (+$14,100)
WHAT DRIVES CONVERSION:
THE LANDING PAGE
Repeat giving for donors acquired through generic giving pages (Google, Network for Good) is
Repeat giving for donors acquired through generic giving pages (Google, Network for Good) is
04/14/2011 25
(Google, Network for Good) is
66.7% lower than for donors who give via
charity-branded giving pages.
.
(Google, Network for Good) is
66.7% lower than for donors who give via
charity-branded giving pages.
.
04/14/2011 26
EASY TO UNDERSTAND….
COMPELLING REASON TO GIVE …
04/14/2011 27
INSPIRE THROUGH VIDEO….
04/14/2011 28
EXPAND YOUR
OPTIONS:
WISHLIST
GIVING
04/14/2011 29
TRIBUTE PAGES
04/14/2011 30
RECURRING GIVING
•Give significantly more per year than single-gift donors
•Have a much higher retention rate
•Have a higher long-term revenue potential
•Accounted for 9.2% of all online giving in the US in 2009.
04/14/2011 31
2010 eNonprofit Benchmarks Study
DISTINGUISH A RECURRING DONOR
04/14/2011 32
ECARDS: EASY EMAIL CAMPAIGNS
04/14/2011 33
ECARDS: RAISE AWARENESS
04/14/2011 34
ECARDS: OPENS NEW CHANNELS
04/14/2011 35
ONLINE EVENT AND
PEER TO PEER FUNDRAIS ING
- 30% of most major events
- Average participant sends 27 emails
- 1 in 4 emails convert to donation
- Online participants raise six times
04/14/2011 36
- Online participants raise six times that of traditional participants
- Emails have a 90 percent greater open rate
PERSONAL E-MAIL SOLICITATION
# 1 Reason for Success
… They are Asked by a Friend
Message from a Friend Means High Response Rates
E-mail is Easier than Calling or Writing a Letter!
04/14/2011 37
Writing a Letter!
Quick Link Directing Friends to Personal Page
PARTICIPANT PERSONAL PAGE
#2 Reason
… Donor Reads a Personal Appeal from a Friend
#3 Reason
… Donor Wants to be Recognized for their Gift
04/14/2011 38
#4 Reason
… The Website Offers an Easy Way to Give with a Credit Card
#5 Reason
… The Donor Wants to Help their Friend to Reach a Goal
TEAM AND CORPORATE WEB PAGES
#6 Reason
… Supporters Want to be Part of a Community or Team
04/14/2011 39
ENCOURAGE VIRTUAL PARTICIPATION
04/14/2011 40
SUPPORT THIRD PARTY FUNDRAISERS
04/14/2011 41
• Evaluate Your Website
- Does your identity show
Identify your audiences
Content to inspire action
• Expand Your Online Giving
- Clear impact messages
WHAT CAN YOU DO NOW?
04/14/2011 42
- Clear impact messages
– Compelling and inspiring reasons to give
– Wish list and tribute giving
– eCard campaigns
– Recurring gifts
• Look for Peer to Peer Fundraising Opportunities
- Event and non-event fundraising
- Support third party event fundraisers
• NetWits Think Tank – the best and the brightest at Blackbaud share tips, tricks, and resources related to nonprofit internet strategy
• The Blackbaud Index of Charitable Giving – view revenue trends of 1,412 nonprofit organizations representing $2.2 billion in yearly revenue on a monthly basis, both offline and online.
NONPROFIT TOOLS AND RESOURCES
04/14/2011 43
• Friends Asking Amy – “I created Friends Asking Amy to be a resource for event fundraisers. With help from my fundraising friends, we’ll be sharing ideas you can implement into your events, updates and information on current trends we’re seeing in the marketplace and answering your questions”
WHAT QUESTIONS DO YOU HAVE?
04/14/2011 44