Date post: | 28-Jan-2015 |
Category: |
Technology |
Upload: | mainlibrary-aarhus |
View: | 108 times |
Download: | 2 times |
Unleash The Users
Aarhus Main Library
2007 – 2009
“To develop, test and
qualify methods and
tools for user
involvement that
matches current
issues.”
Of course…..it’s simple!
What is it all about?
• understanding and developing solutions that respond to the users needs
• uncovering new potential
How ….– Participatory design– Observations– Workshops– Cooperation– Traffic census– Personas– Social technologies– Questionnaires– User generated contents– Co-creation
What do the users think?
► The citizens are
unaccustomed to being
invited to provide ideas
and opinions……….
► The citizens show great
interest, demonstrate a
high level of involvement
and commitment, when invited
to participate.
What can we obtain?• The users become involved in
developing the future library.• Acknowledgement of needs, known as
well as unknown.• Challenging the users to new
approaches.
BUT
it is not the users that drive the process - they are a part of it.
REMEMBER
to show your respect for the hours contributed to the process by the participants.
How is it done?planning – planning – planning - planning
►before planning it isessential to “ground”
• That everyone participates in the whole process – all meetings etc.
• That you all are clear on each other and the assignment.
• That you are clear on the role of each member of the team.
• That everyone is committed to project.
• That you establish a meeting culture, so that all are clear on status and what is next.
before…during…after…
• Tasks:before: Identify the need and find the team
Grounding: Create a common ground
Exploration: Explore! Design: Design the
workshop, the interview, the survey………
Manifestation: Hold the workshop, the interview , the survey ……
Review the results Evolution: Evaluate
focusing on the future
The toolbox …..your overview
methods
What did we become aware of?
• It only makes sense to implicate those who are willing.
• When we involve, we must listen and act.• The Organization must be inclusive.• User innovation can open up the library.• Involving can open up the users.• Users do not get involved for your sake, but for
issues they burn for – it must have relevance. • Personal relations are more valued than we
have been aware of.• It takes time – devote the time that is necessary.
always remember…
• Rome was not built in one day! • Begin on a scale, that you feel comfortable with.
read, listen, see and learn more
• www.aakb.dk/brugerne .........downloads
What’s NEXT?
….. uncovering new potential in co-creation
with the users is the challenge…..bear in mind that the citizens want to contribute...
and…..everyone can benefit from the
participation of the citizens.
.