Title pageAlcatel-Lucent 9353Wireless Management System | LR14.2.W77xx SR/SAR Alarms Reference Guide9YZ-04157-0065-UFZZAIssue 1 | June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsUse pursuant to applicable agreementsLegal noticeLegal noticeAlcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respectiveowners.The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.Copyright 2014 Alcatel-Lucent. All rights reserved.Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outsideAlcatel-Lucent without its written authorization.Not to be used or disclosed except in accordance with applicable agreements.Use pursuant to applicable agreementsAlcatel-Lucent ProprietaryUse pursuant to applicable agreementsContentsAbout this documentPurpose ............................................................................................................................................................................................ vii viiIntended audience....................................................................................................................................................................... vii viiSupported systems...................................................................................................................................................................... vii viiHow to use this document ....................................................................................................................................................... viii viiiPrerequisites................................................................................................................................................................................... xi xiConventions used .......................................................................................................................................................................... xi xiRelated information.................................................................................................................................................................... xii xiiDocument support....................................................................................................................................................................... xii xiiTechnical support....................................................................................................................................................................... xiii xiiiHow to order................................................................................................................................................................................ xiii xiiiHow to comment........................................................................................................................................................................ xiii xiii1 77xx Service Router alarm descriptionsOverview ...................................................................................................................................................................................... 1-1 1-1Equipment AlarmsOverview ...................................................................................................................................................................................... 1-3 1-3SAM_0030_00001 - TunnelDown..................................................................................................................................... 1-4 1-4SAM_0032_00002 - NodeRebooted................................................................................................................................. 1-5 1-5SAM_0036_00003 - InterfaceDown................................................................................................................................. 1-6 1-6SAM_0097_00004 - ServiceSiteDown............................................................................................................................ 1-7 1-7SAM_0172_00002 - NodeColdStart................................................................................................................................. 1-8 1-8SAM_0221_00005 - SdpBindingDown........................................................................................................................... 1-9 1-9SAM_0222_00005 - SdpBindingTunnelDown ........................................................................................................... 1-10 1-10....................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsiiiSAM_0242_00006 - ServiceCustomerInconsistent ................................................................................................... 1-11 1-11SAM_0243_00002 - SnmpReachabilityProblem....................................................................................................... 1-12 1-12SAM_0249_00007 - AccessInterfaceDown ................................................................................................................. 1-13 1-13SAM_0251_00008 - CeAddressIncompatible ............................................................................................................. 1-14 1-14SAM_0410_00002 - SnmpDown ..................................................................................................................................... 1-15 1-15SAM_0447_00009 - CesPktLoss..................................................................................................................................... 1-16 1-16SAM_0450_00009 - CesRmtPktLoss ............................................................................................................................. 1-17 1-17SAM_0523_00001 - TunnelAdministrativelyDown ................................................................................................. 1-18 1-18OAMAlarmsOverview................................................................................................................................................................................... 1-19 1-19OAM_0170_00210 - Loss of supervision ..................................................................................................................... 1-20 1-20OAM_0171_00210 - Supervision inhibited by operator......................................................................................... 1-21 1-21OAM_0180_00211 - Loss of supervision ..................................................................................................................... 1-22 1-22OAM_0181_00211 - Supervision inhibited by operator......................................................................................... 1-23 1-23OAM_0190_00212 - Loss of supervision ..................................................................................................................... 1-24 1-24OAM_0191_00212 - Supervision inhibited by operator......................................................................................... 1-25 1-25IndexContents........................................................................................................................................................................................................................................................................................................................................................................................................................................................................ivAlcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014List of figures1 Alarm Manager ........................................................................................................................................................... viii viii....................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsvList of figures........................................................................................................................................................................................................................................................................................................................................................................................................................................................................viAlcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014About this document About this documentPurposeThis publication contains the alarm descriptions and maintenance actions required for thefollowing elements : Alcatel-Lucent 7710/7750 Service Router (SR) Alcatel-Lucent 7705 Service Aggregation Router (SAR)Each alarm sheet contains a description providing the short explanation of the alarm andthe following information: Alarm Code: the alarm code, based on the faultCode field as displayed in the AlarmRecord Viewer. See Alarm Code format NE Type: the impacted NE types (short form names). Object Class: object class as it appears in the Alarm Manager window Object Type: object type of the alarms. Alarm Type: alarm type which depends on the causes of the alarm. See Alarm Type -Probable Cause. Probable Cause: probable cause per alarm type. See Alarm Type - Probable Cause. Severity: urgency of the maintenance action. See Severity System Impact: description of how the service is affected. Reason: possible origins of the alarm. Remedial Action : list of recommended responses which correspond to correctivemaintenance procedures (depend on the release).Intended audienceThis publication is intended for operations and maintenance personnel, and all those whowant to know the principles of the 77xx SR/SAR family corrective maintenance.Supported systemsThis publication applies to Alcatel-Lucent W-CDMALR14.2.W system release....................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsviiHow to use this documentThis publication contains the alarm descriptions and refers to corrective maintenanceprocedures applicable to the service routers.An overview of the Access Network Management is given in Alcatel-Lucent W-CDMASystem - Access Network Management Overview, 9YZ-04157-0003-ACZZA.Network maintenance is based on graphical supervision of the network. It is also based onthe identification and replacement of faulty items of equipment, using the alarms.Alarms of 77xx SR/SAR are retrieved by the 5620 SAM (Service Aware Manager) server,they are persisted and than forwarded to WMS.Description of an alarm sheetTo display an alarm help sheet, from the Alarm Manager window, right-click the alarmrow and select the Selected Item Help command.Figure 1 Alarm ManagerAbout this document........................................................................................................................................................................................................................................................................................................................................................................................................................................................................viiiAlcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014For the other Alarm manager options, see The general principles and messages requiredfor ESE maintenance are described in Alcatel-Lucent 9353 Wireless Management System- User Guide, 9YZ-04157-0014-PCZZAAn alarm sheet contains a description providing the short explanation of the alarm and atable detailing the following information:Alarm name: the specific problem of the alarmAlarm Code The alarm code, based on the faultCode field as displayed in theAlarm Record Viewer. See Alarm Code formatNE Type The impacted Node B types (short form names). See Node Bdesignations.Object Class Object Class as it appears in the Alarm Manager windowEquipment Type Equipment Type of the alarms.Alarm Type Alarm type which depends on the causes of the alarm. See AlarmType - Probable Cause.Probable Cause Probable cause per alarm type. See Alarm Type - Probable Cause.Severity Urgency of the maintenance action. See SeverityImpact on Node BoperationDescription of how the service is affected.Reason Possible origins of the alarm.Remedial Action List of recommended responses which correspond to correctivemaintenance procedures (depend on the release).Alarm Code formatThe alarm code uses the faultCode field as seen in the alarm record details.According to a defined pattern, the alarm code specifies the following alarm types: generic alarms external or user alarmsThe alarm code format for generic alarms is__Where: "Equipment type" is SAM or OAM "Alarm code", on 4 digits (0-9), is the alarm code of the equipment type "MO object Id", on 5 digits (0-9), is the Managed Object Id of the alarmedcomponent.About this document........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsixAlarm Type - Probable CauseAlarm Type Probable Causecommunications:an alarm of this type ismainly associated withthe procedures and/orprocesses required toconvey information fromone point to another. communicationsProtocolError configurationOrCustomizationError communicationsSubsystemFailuredegradedSignal framingError lossOfSignal remoteNodeTransmissionErrorenvironment:an alarm of this type isprincipally associatedwith a condition relatingto an enclosure in whichthe equipment resides enclosureDoorOpen heatingOrVentilationOrCoolingSystemProblem temperatureUnacceptableequipment:an alarm of this type ismainly associated withan equipment fault. adapterError equipmentMalfunction fileError inputDeviceError powerProblem receiveFailure timingProblem transmitterFailureprocessing error:an alarm of this type ismainly associated withsoftware or processingfault. communicationsProtocolError configurationOrCustomizationError corruptData outOfMemory softwareProgramErrorquality of service:an alarm of this type ismainly associated withdegradation in thequality of a service. corruptData queueSizeExceeded Receive Problem sfwrEnvironmentProblem thresholdCrossed underlyingResourceUnavailable versionMismatchAbout this document........................................................................................................................................................................................................................................................................................................................................................................................................................................................................xAlcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alarm Type Probable CauseOperator versionMismatchSeverityThe service router uses the following perceived severity: CRITICAL: indicates that a service affecting condition has occurred and an immediatecorrective action is required. MAJOR: indicates that a service affecting condition has developed and an urgentcorrective action is required. minor: indicates the existence of a non-service affecting fault condition and thatcorrective action will have to be taken to prevent a more serious fault. warning: indicates the detection of a potential or impending service-affecting fault,before any significant effects have been felt.PrerequisitesIt is recommended that readers become familiar with the following publications: The general principles and messages required for ESE maintenance are described inAlcatel-Lucent 9353 Wireless Management System - User Guide, 9YZ-04157-0014-PCZZA UTRAN Supervision Guidelines, UMT/SYS/INF/007308 Alcatel-Lucent 9353 Wireless Management System - Fault Management,9YZ-04157-0010-ACZZAConventions usedVocabulary conventionsGeneric term Refers torRNC Alcatel-Lucent 9370 Radio Network Controller (9370 RNC)POC MSS-based POCESE Alcatel-Lucent 7670 Edge Services Extender (7670 ESE)RSP Alcatel-Lucent 7670 Routing Switch Platform (7670 RSP)BTS all kind of Node Bs: Alcatel-Lucent 931x Node B, Alcatel-Lucent 932xNode B, Alcatel-Lucent 933x Node B, and Alcatel-Lucent 939x OneBTSOneBTS the Alcatel-Lucent 939x OneBTSSR Alcatel-Lucent 7710 Service Router (7710 SR) and Alcatel-Lucent 7750Service Router (7750 SR)About this document........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsxiGeneric term Refers torSAR Alcatel-Lucent 7705 Service Aggregation Router (7705 SAR)Typographical conventionsThe following typographical conventions are used in this document:Appearance Descriptionitalicized text File and directory names Emphasized informationgraphical userinterface textText that is displayed in a graphical user interface or in a hardwarelabelvariable Avalue that the user supplieskey name The name of a key on the keyboardcommand-syntax Command names that the user typesinput text Text that the user types or selects as input to a systemoutput text Text that a system displays or printsIP reference , IP number Related document that is referenced in the documentRelated informationFor information on subjects related to the content of this document, refer to the followingdocument: Alcatel-Lucent 9100 Multi-standard Base Station Indoor - Light - MaintenanceGuide, 3MN-00461-0012-REZZADocument supportFor support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent atthe following telephone numbers. These numbers apply for document support only. Pleasesee the section Technical support for details about product hardware, software, andtechnical support.When using this type ofphoneFrom within the UnitedStates, dialFrom outside the UnitedStates, dialCellular or VoIP 1-888-582-3688 +1-630-224-2485About this document........................................................................................................................................................................................................................................................................................................................................................................................................................................................................xiiAlcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014When using this type ofphoneFrom within the UnitedStates, dialFrom outside the UnitedStates, dialLandline phones lacking theplus (+) character1-888-582-3688 origination country exitcode-1-630-224-2485(replace the plus sign withyour country's exit code)See a listing of exit codes.Technical supportFor technical support, contact your local Alcatel-Lucent customer support team. See theAlcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contactinformation.How to orderTo order Alcatel-Lucent documents, contact your local sales representative or use OnlineCustomer Support (OLCS) (http://support.alcatel-lucent.com)How to commentTo comment on this document, go to the Online Comment Form (http://infodoc.alcatel-lucent.com/comments/) or e-mail your comments to the Comments Hotline([email protected]).About this document........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsxiiiAbout this document........................................................................................................................................................................................................................................................................................................................................................................................................................................................................xivAlcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 20141 177xx Service Router alarmdescriptionsOverviewPurposeThe 77xx Service Router alarms are described in the following order:ContentsEquipment Alarms 1-3SAM_0030_00001 - TunnelDown 1-4SAM_0032_00002 - NodeRebooted 1-5SAM_0036_00003 - InterfaceDown 1-6SAM_0097_00004 - ServiceSiteDown 1-7SAM_0172_00002 - NodeColdStart 1-8SAM_0221_00005 - SdpBindingDown 1-9SAM_0222_00005 - SdpBindingTunnelDown 1-10SAM_0242_00006 - ServiceCustomerInconsistent 1-11SAM_0243_00002 - SnmpReachabilityProblem 1-12SAM_0249_00007 - AccessInterfaceDown 1-13SAM_0251_00008 - CeAddressIncompatible 1-14SAM_0410_00002 - SnmpDown 1-15SAM_0447_00009 - CesPktLoss 1-16SAM_0450_00009 - CesRmtPktLoss 1-17SAM_0523_00001 - TunnelAdministrativelyDown 1-18OAM Alarms 1-19OAM_0170_00210 - Loss of supervision 1-20OAM_0171_00210 - Supervision inhibited by operator 1-21...................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-1OAM_0180_00211 - Loss of supervision 1-22OAM_0181_00211 - Supervision inhibited by operator 1-23OAM_0190_00212 - Loss of supervision 1-24OAM_0191_00212 - Supervision inhibited by operator 1-2577xx Service Router alarm descriptions Overview........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-2Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Equipment AlarmsOverviewPurposeThe following alarms are generated by the equipment.ContentsSAM_0030_00001 - TunnelDown 1-4SAM_0032_00002 - NodeRebooted 1-5SAM_0036_00003 - InterfaceDown 1-6SAM_0097_00004 - ServiceSiteDown 1-7SAM_0172_00002 - NodeColdStart 1-8SAM_0221_00005 - SdpBindingDown 1-9SAM_0222_00005 - SdpBindingTunnelDown 1-10SAM_0242_00006 - ServiceCustomerInconsistent 1-11SAM_0243_00002 - SnmpReachabilityProblem 1-12SAM_0249_00007 - AccessInterfaceDown 1-13SAM_0251_00008 - CeAddressIncompatible 1-14SAM_0410_00002 - SnmpDown 1-15SAM_0447_00009 - CesPktLoss 1-16SAM_0450_00009 - CesRmtPktLoss 1-17SAM_0523_00001 - TunnelAdministrativelyDown 1-1877xx Service Router alarm descriptionsEquipment AlarmsOverview........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-3SAM_0030_00001 - TunnelDownDescriptionBanner SAM_0030_00001 - TunnelDownApplicability Not applicableObject Class mpls/TunnelAlarm Type communicationsAlarmProbable Cause underlyingResourceUnavailableSeverity warningDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0030_00001 - TunnelDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-4Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014SAM_0032_00002 - NodeRebootedDescriptionBanner SAM_0032_00002 - NodeRebootedApplicability Not applicableObject Class netw/NetworkElementAlarm Type equipmentAlarmProbable Cause processorProblemSeverity warningDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0032_00002 - NodeRebooted........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-5SAM_0036_00003 - InterfaceDownDescriptionBanner SAM_0036_00003 - InterfaceDownApplicability Not applicableObject Class service/RedundantInterfaceAlarm Type communicationsAlarmProbable Cause underlyingResourceUnavailableSeverity MAJORDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0036_00003 - InterfaceDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-6Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014SAM_0097_00004 - ServiceSiteDownDescriptionBanner SAM_0097_00004 - ServiceSiteDownApplicability Not applicableObject Class service/SiteAlarm Type communicationsAlarmProbable Cause underlyingResourceUnavailableSeverity CRITICALDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0097_00004 - ServiceSiteDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-7SAM_0172_00002 - NodeColdStartDescriptionBanner SAM_0172_00002 - NodeColdStartApplicability Not applicableObject Class netw/NetworkElementAlarm Type equipmentAlarmProbable Cause processorProblemSeverity warningDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0172_00002 - NodeColdStart........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-8Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014SAM_0221_00005 - SdpBindingDownDescriptionBanner SAM_0221_00005 - SdpBindingDownApplicability Not applicableObject Class svt/SdpBindingAlarm Type communicationsAlarmProbable Cause underlyingResourceUnavailableSeverity CRITICALDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0221_00005 - SdpBindingDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-9SAM_0222_00005 - SdpBindingTunnelDownDescriptionBanner SAM_0222_00005 - SdpBindingTunnelDownApplicability Not applicableObject Class svt/SdpBindingAlarm Type communicationsAlarmProbable Cause underlyingResourceUnavailableSeverity CRITICALDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0222_00005 - SdpBindingTunnelDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-10Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014SAM_0242_00006 - ServiceCustomerInconsistentDescriptionBanner SAM_0242_00006 - ServiceCustomerInconsistentApplicability Not applicableObject Class service/ServiceAlarm Type communicationsAlarmProbable Cause configurationOrCustomizationErrorSeverity CRITICALDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0242_00006 - ServiceCustomerInconsistent........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-11SAM_0243_00002 - SnmpReachabilityProblemDescriptionBanner SAM_0243_00002 - SnmpReachabilityProblemApplicability Not applicableObject Class netw/NetworkElementAlarm Type communicationsAlarmProbable Cause communicationsProtocolErrorSeverity MAJORDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0243_00002 - SnmpReachabilityProblem........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-12Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014SAM_0249_00007 - AccessInterfaceDownDescriptionBanner SAM_0249_00007 - AccessInterfaceDownApplicability Not applicableObject Class service/AccessInterfaceAlarm Type communicationsAlarmProbable Cause underlyingResourceUnavailableSeverity CRITICALDescription This alarm will not be issued if the L2 access interface is inmulti-chassis ring standby state.Impact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0249_00007 - AccessInterfaceDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-13SAM_0251_00008 - CeAddressIncompatibleDescriptionBanner SAM_0251_00008 - CeAddressIncompatibleApplicability Not applicableObject Class ipipe/IpipeAlarm Type communicationsAlarmProbable Cause configurationOrCustomizationErrorSeverity MAJORDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0251_00008 - CeAddressIncompatible........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-14Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014SAM_0410_00002 - SnmpDownDescriptionBanner SAM_0410_00002 - SnmpDownApplicability Not applicableObject Class netw/NetworkElementAlarm Type communicationsAlarmProbable Cause communicationsProtocolErrorSeverity CRITICALDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0410_00002 - SnmpDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-15SAM_0447_00009 - CesPktLossDescriptionBanner SAM_0447_00009 - CesPktLossApplicability Not applicableObject Class vll/VllCesInterfaceSpecificsAlarm Type communicationsAlarmProbable Cause congestionSeverity MAJORDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0447_00009 - CesPktLoss........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-16Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014SAM_0450_00009 - CesRmtPktLossDescriptionBanner SAM_0450_00009 - CesRmtPktLossApplicability Not applicableObject Class vll/VllCesInterfaceSpecificsAlarm Type communicationsAlarmProbable Cause congestionSeverity minorDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0450_00009 - CesRmtPktLoss........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-17SAM_0523_00001 - TunnelAdministrativelyDownDescriptionBanner SAM_0523_00001 - TunnelAdministrativelyDownApplicability Not applicableObject Class mpls/TunnelAlarm Type communicationsAlarmProbable Cause configurationOrCustomizationErrorSeverity minorDescription No DescriptionImpact on system Refer to 5620 SAM dedicated customer documentation.Remedial ActionRefer to 5620 SAM dedicated customer documentation.77xx Service Router alarm descriptionsEquipment AlarmsSAM_0523_00001 - TunnelAdministrativelyDown........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-18Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014OAM AlarmsOverviewPurposeThe following alarms are generated by the OAM.ContentsOAM_0170_00210 - Loss of supervision 1-20OAM_0171_00210 - Supervision inhibited by operator 1-21OAM_0180_00211 - Loss of supervision 1-22OAM_0181_00211 - Supervision inhibited by operator 1-23OAM_0190_00212 - Loss of supervision 1-24OAM_0191_00212 - Supervision inhibited by operator 1-2577xx Service Router alarm descriptionsOAM AlarmsOverview........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-19OAM_0170_00210 - Loss of supervisionDescriptionBanner OAM_0170_00210 - Loss of supervisionApplicability SR7750Object Class SR7750Alarm Type communicationsProbable Cause communicationsSubsystemFailureSeverity CRITICALDescription Loss of OAM link between WMS and 5620 SAM / 7750 SR.Impact on system The state of 7750 SR and/or 5620 SAM is unknown due to loss ofOAM link.Remedial Action...................................................................................................................................................................................................1 No particular action is required. This notification may be required by Global ProductSupport for debugging purposes77xx Service Router alarm descriptionsOAM AlarmsOAM_0170_00210 - Loss of supervision........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-20Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014END OF STEPS...................................................................................................................................................................................................OAM_0171_00210 - Supervision inhibited by operatorDescriptionBanner OAM_0171_00210 - Supervision inhibited by operatorApplicability SR7750Object Class SR7750Alarm Type communicationsProbable Cause configurationOrCustomizationErrorSeverity warningDescription The OAMLinkAdministrativeState parameter (SR7750 object) isequal to locked.Impact on system The 7750 SR supervision is inhibited.Remedial Action...................................................................................................................................................................................................1 Find out why the OAMLinkAdministrativeState was locked in the first place. Set theOAMLinkAdministrativeState parameter (SR7750 object) to unlocked.77xx Service Router alarm descriptionsOAM AlarmsOAM_0171_00210 - Supervision inhibited by operator........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-21END OF STEPS...................................................................................................................................................................................................OAM_0180_00211 - Loss of supervisionDescriptionBanner OAM_0180_00211 - Loss of supervisionApplicability SR7710Object Class SR7710Alarm Type communicationsProbable Cause communicationsSubsystemFailureSeverity CRITICALDescription Loss of OAM link between WMS and 5620 SAM / 7710 SR.Impact on system The state of 7710 SR and/or 5620 SAM is unknown due to loss ofOAM link.Remedial Action...................................................................................................................................................................................................1 No particular action is required. This notification may be required by Global ProductSupport for debugging purposes77xx Service Router alarm descriptionsOAM AlarmsOAM_0180_00211 - Loss of supervision........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-22Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014END OF STEPS...................................................................................................................................................................................................OAM_0181_00211 - Supervision inhibited by operatorDescriptionBanner OAM_0181_00211 - Supervision inhibited by operatorApplicability SR7710Object Class SR7710Alarm Type communicationsProbable Cause configurationOrCustomizationErrorSeverity warningDescription The OAMLinkAdministrativeState parameter (SR7710 object) isequal to locked.Impact on system The 7710 SR supervision is inhibited.Remedial Action...................................................................................................................................................................................................1 Find out why the OAMLinkAdministrativeState was locked in the first place. Set theOAMLinkAdministrativeState parameter (SR7710 object) to unlocked.77xx Service Router alarm descriptionsOAM AlarmsOAM_0181_00211 - Supervision inhibited by operator........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-23END OF STEPS...................................................................................................................................................................................................OAM_0190_00212 - Loss of supervisionDescriptionBanner OAM_0190_00212 - Loss of supervisionApplicability SAR7705Object Class SAR7705Alarm Type communicationsProbable Cause communicationsSubsystemFailureSeverity CRITICALDescription Loss of OAM link between WMS and 5620 SAM / 7705 SAR.Impact on system The state of 7705 SAR and/or 5620 SAM is unknown due to loss ofOAM link.Remedial Action...................................................................................................................................................................................................1 No particular action is required. This notification may be required by Global ProductSupport for debugging purposes77xx Service Router alarm descriptionsOAM AlarmsOAM_0190_00212 - Loss of supervision........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-24Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014END OF STEPS...................................................................................................................................................................................................OAM_0191_00212 - Supervision inhibited by operatorDescriptionBanner OAM_0191_00212 - Supervision inhibited by operatorApplicability SAR7705Object Class SAR7705Alarm Type communicationsProbable Cause configurationOrCustomizationErrorSeverity warningDescription The OAMLinkAdministrativeState parameter (SAR7705 object) isequal to locked.Impact on system The 7705 SAR supervision is inhibited.Remedial Action...................................................................................................................................................................................................1 Find out why the OAMLinkAdministrativeState was locked in the first place. Set theOAMLinkAdministrativeState parameter (SAR7705 object) to unlocked.77xx Service Router alarm descriptionsOAM AlarmsOAM_0191_00212 - Supervision inhibited by operator........................................................................................................................................................................................................................................................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreements1-25END OF STEPS...................................................................................................................................................................................................77xx Service Router alarm descriptions OAM_0191_00212 - Supervision inhibited by operator........................................................................................................................................................................................................................................................................................................................................................................................................................................................................1-26Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014IndexD document support, xii................................................................................................P phone numbersfor document support, xii....................................................................................................................................................................................................................................Alcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsIN-1Index........................................................................................................................................................................................................................................................................................................................................................................................................................................................................IN-2Alcatel-Lucent ProprietaryUse pursuant to applicable agreementsAlcatel-Lucent 9353 WMS9YZ-04157-0065-UFZZA LR14.2.WIssue 1 June 2014
