A Business Intelligence Presentation Municipal egovt Conference Rob Kronick - Justice Enterprise of...

A Business Intelligence Presentation

Municipal egovt Conference

Rob Kronick - Justice Enterprise of Ontario

Meg Dussault -

Toronto Conference, February 13, Toronto Ontario

• Future Directions• Future DirectionsFuture Directions

• Scorecarding Lessons Learned

• Our Scorecarding Work With Cognos

• Our BI Tools & Services

• What Is Business Intelligence To Us

• Who We Are• Who We AreWho We Are


• What Is Business Intelligence To UsWhat Is Business Intelligence To Us

• Our BI Tools & ServicesOur BI Tools & Services

• Our Scorecarding Work With CognosOur Scorecarding Work With Cognos

• Scorecarding Lessons LearnedScorecarding Lessons Learned

The Justice Enterprise of Ontario

Solicitor General

Attorney General

Corrections•OPP

•Coroners

•Fire

•Forensic

•Victims

•Courts

•Crowns

•Judiciary

•Family

•Criminal

•Adult

•YO

•Probation

•Parole

Integrated Back Office(Purchasing, Finance, Info-Tech)

Integrated Justice Information Technology22,000 Customers

IJ Information Technology

Organizational Environment:•Headed by CIO reporting to 3 Deputy Ministers

•4 Branches (Applications, Infrastructure, IJ, Planning)

•150 staff; 150 consultants

Technology Environment:•Mainframe Systems (at least 10)

•DOS=WIN/95-8; NOS=NT

•Office Suite=Office/97 with Exchange

•450 Servers (Compaq Proliant); 15,000 Desktops

Windows 2000

• Who We AreWho We Are

• Future Directions




• Who We Are






• Future DirectionsFuture Directions


Desktop Technology

Internet Technology

Business Intelligence To UsA Rose By Any Other

NameSo What Makes BI Different?

Tools to Bring Information to

Analysts & Decision-Makers

Convergence of 3 Tech Advances

Today’s “Hip” Name for ...

DSSMIS

Query & Reporting

EIS

Careful !!!

They’ve heard it all before …

Advances In Desktop Technology

Data Visualisations

Ease of Use

Cost Effectively ...

Internet Technology

For the User:

For Us:•Data doesn’t have to be shipped around

•No client software to install

• Common User Dialogue (no training) - anyone with a Browser

• Info to anyone, anywhere, anytime - expediently & cheaply

OLAP Technology

• Less Dependence on Techies

• “Serve Yourself” Data Analysis

• Spontaneous, Iterative, Interaction

“Sell Them Where

It Hurts”

Carving out our niche in the BI maelstrom ...

Data Marts

HR

IJ

FinanceOLAP Cube

Delivery

Ad Hoc andStandard Reports

Operational Databases

Existing Systems

IJWIN

BusinessApps

The Big Picture ...

ETLRelational & OLAPServices

Managed Reporting & OLAP Viewers Browser

& Acrobat Reader

Access

ClientWeb

Server

Data’s Still Tough Slugging

Cleaning

Extracting

Scrubbing

RudimentaryReporting

Heavy Reliance On Technical Resources For

BI Didn’t Invent the

Need for Data

BI Tools

But The Good News For Us Was ...

Loading

Elevated Reporting

e.g. OPP, PGT

Or Data is new

e.g. JETS, SMS

Lesson . . . Pick Your Spots To Make Your Mark





• Who We Are









Data Marts

HR

IJ

FinanceOLAP Cube

Delivery

Ad Hoc andStandard Reports

Operational Databases

Existing Systems

IJWIN

BusinessApps

Business Intelligence for the Justice Enterprise

ETLRelational & OLAPServices

Managed Reporting & OLAP Viewers Browser

& Acrobat Reader

Access

ClientWeb

Server

A c c e s s M a n a g e r

Our Services: A Typical BI Project

Methodology:

•Fix $ & Time (20 Days & $30k); fix scope

Deliverables:•1 cube

•Rapid Application Development•Rapid Application Development

•Business JAD; then Technical JAD to map data

•Rapid Application Development•Rapid Application Development

•2 Impromptu Reports

Staffing:•Cognos Developer•Project Leader•Business Champion

Critical Success Factor:•Fast Turnaround on Business Issues

+star schema reporting datamart

+ DBA

X X

. . . Go with your customers!

User Participation To Cope With Growth:•Insist on a User Rep to learn Impromptu Client

Limit Deliverables To Cope With Growth:

•Insist on User Rep as Tier 2 Support

•no PowerPlay Client: powerful, limited need

•Cubes get refreshed by user

. . . but then, along came Financial

Our Services: A Typical BI Project

. . . The Lesson?




• Who We Are










KPI Demo - What You’re Going To See

“Fisher Price” Front-end To PowerPlay:

• “Fisher Price” so it’s easy enough for a kid or an executive to use

Scorecard Front-end to PowerPlay:• PPlay’s focus is on discovering your data

• Our front-end focuses on performance vs. target

• Seamless integration with PPlay; there when you need it

• PPlay is front-end to cubes; ours is front-end to PPlay

Rob, show the demo now ...

Why Did We Do It?

Help Desk

For us who don’t have time to answer

the phones ...

For Execs who don’t attend demos, let alone

training sessions ...

Business Driver is OPS-wide performance

measurement: are we on target or not, in 1-2 mins.

& they can start using it right away.

structure & ease-of-use = less calls

Because the OPS is shrinking while BI is booming, it’s exactly

the opposite!!It’s not because we’re government workers

with lots of time on our hands . . .

Was It Worth It? ...

» KPI System Product Manager in place

» I got to go on a Speaking Tour across Canada

» It got me here

» Redmond has expressed an interest in our “selling” a front-end for SMS 2.0

» They have asked us to design a prototype of their Digital Dashboard with their money, as a result of seeing our front-end at the Ontario Gov’t Tech Showcase last year.

» Our front-end has been chosen by GM Canada as their BI EIS.

» Generic KPI System Developed; customers using it

» Announcements coming

Was It Worth It? ...

• Just signed-up OPP Business Plan• Got us into Courts, the key to IJ

• Prediction in /98 is Coming True– KPI’s on ADM’s Performance Contracts

• Planning & Policy for Service Quality



• Who We Are











Critical Success Factors -

• Design it so it’s easy to use (“Fisher Price”)

Scorecarding - Lessons Learned

• Scalable (to 22,000)

• 0 footprint (for minimal support)

• Provide multiple visualizations (not just alarm balls)

• Ability to deliver to anyone/where (i.e. multimodal)

and as usual, the techie part is the easy part . . .

Technical:

Business:



the really tough stuff is . . .

1. Pick one: a “nice-to-have” or an essential management tool

» explicit linkage to overall business strategies?

» include measures for every business strategy?

» same measures around which budgets are developed?

» same measures around which projects are prioritized?

So, how serious are you?

» same measures around which planning targets are set?

Lesson 1 . . People know “what side their bread is buttered on”; if execs aren’t serious, employees

won’t be either.


Business:Critical Success Factors -

2. Your culture may not support performance measurement

» do execs want to know performance

“If no one knows it’s broke,don’t tell them!”

“If it ain’t broke,don’t fix it!”

» is compensation tied to scorecard performance?

Lesson 2 . . Culture first - then scorecarding Are you going to walk the walk? & put your $ where your mouth is?

Business:



Lesson 3 . . . Demo early to bring reality to vaporware concepts

4. Even with #1 to #3, remember that KPI’s are ‘retro-fitted’ Lesson 4 . . . Control expectations since there may be no data

3. Even with #1 & #2, “Build it and they will come.”

5. Even with #1 to #4, your data may have a bad reputation Lesson 5 . . . If execs perceive the data’s bad, clean the data first;alarms have no credibility if data is

presumed bad


8. Even with #1 - #7, champion may want red to stay redLesson 8 . . . Know the champion’s agenda

7. Even with #1 - #6, KPI consensus can be toughLesson 7 . . . No manager agreement, no KPI’s

6. Even with #1 - #5, execs may be too busy for scorecardingLesson 6 . . . Put it in their face with EIP graphs and/or Email alerts


9. Even with #1 - #8, some execs just order the alarm ballsLesson 9 . . . Scorecarding must be end-to-end or red stays red

11. Even with #1 - #10, some execs want all the toolsLesson 11 . . . Some execs don’t trust their info providers



10. Even with #1 - #9, some execs order alarm balls just for themselves

12. Even with #1 - #11, exception reporting is a paradigm shiftLesson 12 . . . Re-engineer reporting systems & train users

Lesson 10 . . . Cascade scorecards down to all employees to link their individual goals with overall business strategies

13. Even when you’ve got it all, alarm balls still stay red



And finally, lucky Lesson #13, because you’ll need all the luck you can get . . .Lesson 13 . . . Don’t reward Performance Measurement . . .

reward Performance Improvement !!

Lesson 1 . . . People know “what side their bread is buttered on”Lesson 2 . . . Culture first - then scorecarding

Lesson 3 . . . Demo early to bring reality to vaporware conceptsLesson 4 . . . Control expectations since

there may be no data Lesson 5 . . . If data has bad rep, clean it firstLesson 6 . . . Put scorecarding it in their face

(e.g. EIP graphs)Lesson 8 . . . Know the champion’s agenda

Lesson 7 . . . No manager agreement, no KPI’sLesson 9 . . . Scorecarding must be end-to-end or red stays redLesson 11 . . . Some execs don’t trust their info providersLesson 12 . . . Re-engineer reporting systems & train users

Lesson 10 . . . Cascade scorecards down to all employees

Lesson 13 . . . Reward Performance Improvement , not Measurement

Scorecarding - Lessons Summary

• Who We AreWho We Are• Who We Are












Toolset

Services

“What happens if we put 1,000 more cops on the street”

Building

Applications

BI

Consulting

Supporting

Applications

Where To

Find Data

Service Delivery Futures:

Data Warehousing Finance, HR,

Operations

Help Realize Benefits of Integrated Justice

Knowledge Management = BI (#’s) + Documents (text)

“Those companies that learn and translate that learning into action, will succeed.”

Jack Welsh, Chmn, GE

+ Culture ChangeInfo MgmtKnowledge Map

The Top 2 Justice Enterprise Tech Priorities:

Exciting Long-Term Futures

IJ Project

BI

#1

#2

Survey of Fortune 500 CEO’s

Toolset Futures:

Latest Release (v7):

•Incremental Update (by KPI)

•Customization (like Upfront templates)

•Alarm ball Drill-down

•Integration with VIZ

•All Within Upfront

. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most exciting. . . and the most

exciting

Toolset Futures:

BI Anywhere … anytime!

PalmPilot QualcomWireless

That’s My presentation...

and I’m outta’ here!Just kidding ...

Questions ...

That’s My presentation...

and I’m outta’ here!Just kidding ...

Questions ...

Date post:	11-Jan-2016
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