A case study of barclays loans

8/9/2019 A case study of barclays loans

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PROJECT REPORT

ON

A BRIEF STUDY OF PERSONAL LOANS

IN INDIAN MARKET

( A case study of Barclays Loans )

SUBMITTED TO:

Prof. SURENDER KUMAR

SUBMITTED BY:

ADITYA AGRAWAL

VINAY SINGH

KEERTI SINGH

SUNNY SODHI

RAJESH VASISTH


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DECLARATION

We, ADITYA AGRAWAL, VINAY SINGH, KEERTI

SINGH,SUNNY SODHI and RAJESH VASISTH student of PGDM

Ist YEAR of Galgotias Business School Gr. Noida hereby declare

that the Project Report is the outcome of our own work and the

same has not been submitted by any university/ institute for the

award of any degree or any professional diploma.

Date: 18/03/2010

Name: ADITYA AGRAWAL

VINAY SINGH

KEERTI SINGH

SUNNY SODHIRAJESH VASISTH


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ACKNOWLEDGEMENT

We are highly indebted to various sources for providing methe necessary stimulus for the project. We are also grateful to all

those people whose work and writing have helped me in preparation

of this report. We have received considerable encouragement and

assistance from several authorities but I thankfully acknowledge the

guidance provided by Prof. Surender Kumar who has been of

great help to me.

We are also thankful to our Prof. Director RENU LUTHRA

for providing us the guidance for conducting the above mentioned

project without which it would not have been possible to accomplish

it.

We are also gratious to our parents and our friends for theirmoral support in helping us to get this project done.

Thanking You.


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TABLE OF CONTENTS

SNO. TOPIC Page No.

1.Executive Summary

1

2. Objectives Of Study 2

3. Introduction to the Industry 3

4. Literature Review 10

5. Company Profile 13

6. Research Methodology 45

7. Data Analysis 48

8. Conclusions 56

9. Suggestions and Recommendations 57

10. Limitations Of Study 58

11. Annexure 59


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EXECUTIVE SUMMARY

Someone has rightly said that practical knowledge is far better than the theoreticalknowledge. During this practical study I fully realized this and came to know how a

customer chooses the best loan scheme from a wide range of loan schemes

available in the market. The report contains:

1. Brief introduction about the Banking sector in India including names of loans

providing companies.

2. The literature review contains the basic terminologies generally used in loan

sector and about loans and its types.

3. The company profile contains the brief history of the Barclays , its

achievements and its board members.

4. The Research methodology contains the method and sample size used by

the researcher during the course of study.

5. There are several limitations with the researcher which are being mentioned

in Limitations of the Study.

6. The data analysis part contains the graphical representations of the data

collected by the researcher.

7. The researcher has also mentioned some suggestions and

recommendations for the company to increase the awareness among

people about their products.

8. The conclusion part contains the conclusion of the whole study.

9. Finally the report contains annexure containing the sources from where the

researcher has collected various data for his report.


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OBJECTIVES OF THE STUDY

Every course of study is carried out for completing some specific purpose or

objectives. A study without any objective is like a body without soul.

Behind my study the main objectives are as follows:

To understand the usage of Loans.

To know about the BarclaysLoans.

To get the awareness of people regarding BarclaysLoans.

To know the more about the different types of Loans.

To provide the future researchers a background for the research in the field

of Loans study.

In the course of achievement of my objectives I have been successfully achieved

them.


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INTRODUCTION TO THE INDUSTRY

Banking Industry:

Financial sector reforms were initiated as part of overall economic reforms in

the country and wide ranging reforms covering industry, trade, taxation,

external sector, banking and financial markets have been carried out since mid

1991. A decade of economic and financial sector reforms has strengthened

the fundamentals of the Indian economy and transformed the operating

environment for banks and financial institutions in the country. The sustained

and gradual pace of reforms has helped avoid any crisis and has actually

fuelled growth. As pointed out in the RBI Annual Report 2001-02, GDPgrowth in the 10 years after reforms i.e. 1992-93 to 2001-02 averaged 6.0%

against 5.8% recorded during 1980-81 to 1989-90 in the pre-reform period.

The most significant achievement of the financial sector reforms has been the

marked improvement in the financial health of commercial banks in terms of

capital adequacy, profitability and asset quality as also greater attention to risk

management. Further, deregulation has opened up new opportunities for

banks to increase revenues by diversifying into investment banking, insurance,

credit cards, depository services, mortgage financing, securitisation, etc. At

the same time, liberalisation has brought greater competition among banks,

both domestic and foreign, as well as competition from mutual funds, NBFCs,

post office, etc. Post-WTO, competition will only get intensified, as large

global players emerge on the scene. Increasing competition is squeezing

profitability and forcing banks to work efficiently on shrinking spreads. A

positive fallout of competition is the greater choice available to consumers,

and the increased level of sophistication and technology in banks.

In India a number of banks and financial institutes provides financial services.

Some important names are BARCLAYS BANK, HDFC LTD., HSBC , ICICI

LTD., STATE BANK OF INDIA, LIFE INSURANCE CORPORATION OF


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INDIA (LIC), CITI FINANCIAL, CANARA BANK, ALLAHABAD BANK,

KARNATKA BANK, RELANCE LTD. etc. They provide services like savings

account, current account, fixed deposit, credit cards, different types of loans,

trading, corporate financing, etc.

Public sector banks have overtaken their private sector counterparts as the biggest

lenders to retail consumers in the Rs 22,000 crore passenger car and two-wheeler

loan market

. This is largely due to private banks reducing their exposure to the sector due to

increased delinquencies, while PSU banks have stepped up their lending activity.

PSU banks such as SBI, Bank of Baroda, PNB, Canara Bank, Syndicate Bank,

Bank of India and Union Bank of India are jointly lending around Rs 1,000 crore

every month in the Rs 1,800 crore auto loans

market, while the private banks accounts for the rest. Just a year ago the private

banks dominated the auto loan market with a combined market share of 75-80%.

The PSU banks are offering loans largely in the range of up to Rs 3 lakh and are

thereby catering to two-wheelers besides smaller cars like Alto, WagonR, Santo

and Indica.

Hyundai Motor India senior vice-president (sales & marketing) Arvind Saxena said,

"PSU banks are offering lower interest rate and so customers are opting for them.

Secondly, these banks restrict their ticket size of loans and thereby mostly finance

small cars, which form around 76% of the total auto market. Besides they have a

wide reach in small cities and rural areas where there is growth."

Despite higher lending by PSU banks, HDFC Bank maintains its lead as the single

largest player in auto loans with 30% market share. But the sharp dip in lending by

others such as ICICI, Kotak Mahindra and Axis -- has brought down the share of

private banks drastically over the past few months.


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The big change came from ICICI Bank, which was the market leader in auto loans

till early 2008, but has drastically reduced lending. ICICI Bank's Head vehicle

finance N R Narayanan said, "We have decreased our exposure in the market and

now our total loan size is now reduced to around Rs 500 crore annually. We have

a large portfolio of the auto vehicles already financed in the past and are focusing

on managing it."

General Motors vice-president (marketing & sales) Ankush Arora said,

"Competitive interest rates and easy lending being offered by PSU banks has

increase their share. For instance, the share of cars financed by SBI alone has

now gone to 15 % for our cars from mere 2% of last year."

Syndicate Bank recently entered the auto finance market has kept a initial portfolio

of Rs 1,000 crore for auto finance. "Auto loan forms a small component of our total

consumer finance portfolio of Rs 20,000 crore, but we will increase it subsequently.

Banking in India

Banking in India originated in the last decades of the 18th century. The oldest

bank in existence in India is the State Bank of India, a government-owned bank

that traces its origins back to June 1806 and that is the largest commercial bank in

the country. Central banking is the responsibility of the Reserve Bank of India,

which in 1935 formally took over these responsibilities from the then Imperial Bank

of India, relegating it to commercial banking functions. After India's independence

in 1947, the Reserve Bank was nationalized and given broader powers. In 1969

the government nationalized the 14 largest commercial banks; the government

nationalized the six next largest in 1980.


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Currently, India has 88 scheduled commercial banks (SCBs) - 27 public sector

banks (that is with the Government of India holding a stake), 29 private banks

(these do not have government stake; they may be publicly listed and traded on

stock exchanges) and 31 foreign banks. They have a combined network of over

53,000 branches and 17,000 ATMs. According to a report by ICRA Limited, a

rating agency, the public sector banks hold over 75 percent of total assets of the

banking industry, with the private and foreign banks holding 18.2% and 6.5%

respectively.

From World War I to Independence

The period during the First World War (1914-1918) through the end of the Second

World War (1939-1945), and two years thereafter until the independence of India

were challenging for Indian banking. The years of the First World War were

turbulent, and it took its toll with banks simply collapsing despite the Indian

economy gaining indirect boost due to war-related economic activities. At least 94

banks in India failed between 1913 and 1918 as indicated in the following table:

Years Number of

banks

that failed

Authorised

capital

(Rs. Lakhs)

Paid-up

Capital

(Rs. Lakhs)

1913 12 274 35

1914 42 710 109

1915 11 56 5

1916 13 231 4


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1917 9 76 25

1918 7 209 1

Post-independence

The partition of India in 1947 adversely impacted the economies of Punjab and

West Bengal, paralyzing banking activities for months. India's independence

marked the end of a regime of the Laissez-faire for the Indian banking. The

Government of India initiated measures to play an active role in the economic life

of the nation, and the Industrial Policy Resolution adopted by the government in

1948 envisaged a mixed economy. This resulted into greater involvement of the

state in different segments of the economy including banking and finance. The

major steps to regulate banking included:

i. In 1948, the Reserve Bank of India, India's central banking authority, wasnationalized, and it became an institution owned by the Government of

India.

ii. In 1949, the Banking Regulation Act was enacted which empowered the

Reserve Bank of India (RBI) "to regulate, control, and inspect the banks in

India."

iii. The Banking Regulation Act also provided that no new bank or branch of an

existing bank could be opened without a license from the RBI, and no two

banks could have common directors.

However, despite these provisions, control and regulations, banks in India except

the State Bank of India, continued to be owned and operated by private persons.

This changed with the nationalisation of major banks in India on 19 July, 1969.


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Nationalisation

By the 1960s, the Indian banking industry has become an important tool to

facilitate the development of the Indian economy. At the same time, it has emerged

as a large employer, and a debate has ensued about the possibility to nationalise

the banking industry. Indira Gandhi, the-then Prime Minister of India expressed the

intention of the GOI in the annual conference of the All India Congress Meeting in

a paper entitled "Stray thoughts on Bank Nationalisation."The paper was received

with positive enthusiasm. Thereafter, her move was swift and sudden, and the GOI

issued an ordinance and nationalised the 14 largest commercial banks with effect

from the midnight of July 19, 1969. Jayaprakash Narayan, a national leader of

India, described the step as a "masterstroke of political sagacity." Within two

weeks of the issue of the ordinance, the Parliament passed the Banking

Companies (Acquisition and Transfer of Undertaking) Bill, and it received the

presidential approval on 9 August, 1969.

A second dose of nationalization of 6 more commercial banks followed in 1980.

The stated reason for the nationalization was to give the government more control

of credit delivery. With the second dose of nationalization, the GOI controlled

around 91% of the banking business of India. Later on, in the year 1993, thegovernment merged New Bank of India with Punjab National Bank. It was the only

merger between nationalized banks and resulted in the reduction of the number of

nationalised banks from 20 to 19. After this, until the 1990s, the nationalised banks

grew at a pace of around 4%, closer to the average growth rate of the Indian

economy.

The nationalised banks were credited by some, including Home minister P.

Chidambaram, to have helped the Indian economy withstand the global financial

crisis of 2007-2009.


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1) What is a Loan ?

A loan is a type of debt. Like all debt instruments, a loan entails the redistribution

of financial assets over time, between the lender and the borrower.

The borrower initially does receive an amount of money from the lender, which he

has to pay back, usually but not always in regular installments, to the lender. This

service is generally provided at a cost, referred to as interest on the debt. A loan is

of the annuity type if the amount paid periodically (for paying off and interest

together) is fixed.

A borrower may be subject to certain restrictions known as loan covenants under

the terms of the loan.

Acting as a provider of loans is one of the principal tasks for financial institutions.

For other institutions, issuing of debt contracts such as bonds is a typical source of

funding.

Legally, a LOAN is a contractual promise between two parties where one party,

the creditor, agrees to provide a sum of money to a debtor, who promises to return

the money to the creditor either in one lump sum or in parts over a fixed period in

time.This agreement may include providing additional payments of rental charges

on the funds advanced to the debtor for the time the funds are in the hands of the

debtor (interest).

2) Who are Creditors and Debtors ?

Creditors are the persons who agree to provide a sum of money to debtors.

Debtors are the persons who to return the money to the creditor either in one lump

sum or in parts over a fixed period in time.


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Interest is the additional payments of rental charges on the funds advanced to the

debtor for the time the funds are in the hands of the debtor.

3) What are the types of loans ?

Secured Loans:

A secured loan is a loan in which the borrower pledges some asset (e.g. a car or

property) as collateral for the loan.

A mortgage loan is a very common type of debt instrument, used by many

individuals to purchase housing. In this arrangement, the money is used to

purchase the property. The financial institution, however, is given security a lien

on the title to the house until the mortgage is paid off in full. If the borrower

defaults on the loan, the bank would have the legal right to repossess the house

and sell it, to recover sums owing to it.

Secured Loans

personal loanscorporate bondsloans against property

Unsecured Loans

mortgage loanauto loansstock hedge loanpre-settlement loan

LOANS


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In some instances, a loan taken out to purchase a new or used car may be

secured by the car, in much the same way as a mortgage is secured by housing.

There are two types ofauto loans, direct and indirect. A direct auto loan is where

a bank gives the loan directly to a consumer. An indirect auto loan is where a car

dealership acts as an intermediary between the bank or financial institution and the

consumer.

A stock hedge loan is a special type of securities lending whereby the stock of a

borrower is hedged by the lender against loss, using options or other hedging

strategies to reduce lender risk.

A pre-settlement loan is a non-recourse debt, this is when a monetary loan is

given based on the merit and awardable amount in a lawsuit case.

Unsecured Loans:

Unsecured loans are monetary loans that are not secured against the borrower's

assets. These may be available from financial institutions under many different

guises or marketing packages:

i. credit card debt

ii. personal loans

iii. bank overdrafts

iv. credit facilities or lines of credit

v. corporate bonds

The interest rates applicable to these different forms may vary depending on the lender and

the borrower. These may or may not be regulated by law.

COMPANY PROFILE


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Company History

The story of how Barclays has grown from modest beginnings in the dark streets of

17th century London to be one of the worlds leading banks is a fascinating one.

Were particularly proud of our history of innovation and inspiration. It gives us

confidence that our story is far from over, and that we are set to become an even

stronger presence on the worlds financial stage.

1690 - 1976

1690 John Freame and Thomas Gould start trading as Goldsmith bankers in

Lombard Street in the City of London.

1728 Freame and Gould move to 54 Lombard Street at the sign of the Black

Spread Eagle.

1736 James Barclay, John Freames son-in-law, becomes a partner in the

business.

1864 The company builds a new banking house in Lombard Street.

1896 The company joins with 19 other private banking businesses to form a new

joint-stock bank called Barclay and Company Limited. This had 182 branches and

substantial deposits of 26million. The partners were connected by a web of family

and religious links, and the bank was often referred to as the Quaker Bank.

1905 The bank expands rapidly around this time. In this year it takes over Bolithos

Bank in the South West of England.

1916 Barclay and Company takes over the United Counties Bank in the Midlands.

1918 The bank amalgamates with the London, Provincial and South Western Bank

to become one of the UKs big five banks. By 1926 the bank has 1,837 outlets.


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1925 Their international operation, Barclays Bank (Dominion, Colonial and

Overseas) is formed by the merger of three banks - the Colonial Bank, the Anglo

Egyptian Bank and the National Bank of South Africa. This goes on to add

business in much of Africa, the Middle East and the West Indies.

1961 Barclays opens Britains first computer centre for banking in Drummond

Street, London.

1966 Barclays launches Barclaycard, the UKs first credit card.

1967 Barclays unveils the worlds first cash machine, offering Barclaycash from

its Enfield branch.

1969 Barclays acquires Martins Bank which was the largest UK bank to have its

head office outside London, in Liverpool.

1972 Barclaycard is the first UK credit card to use TV advertising.

Recent history (1977 Today)

1977 Barclays is the first UK bank to introduce Personal Bankers in its UK

branches.

1981 Barclays becomes the first foreign bank to file with the US Securities and

Exchange Commission and raise long-term capital on the New York market.

1985 Barclays UK and International are merged to form Barclays PLC.

1986 Barclays becomes the first British bank to have its shares listed on the Tokyo

and New York stock exchanges. The banks global expansion is given added

impetus by the creation of BZW. This evolved to become Barclays Capital, the

investment banking division of the bank, managing larger corporate and

institutional business.


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1994 Innovations continue. In this year the telephone banking service Barclaycall

is introduced.

1995 Barclays purchases the fund manager Wells Fargo Nikko Investment

Advisers. The business is integrated with BZW Investment Management to form

Barclays Global Investors.

1997 Online banking begins at Barclays. Customised services are also developing

fast with the introduction of Barclays Private Bank and Premier Banking.

2000 Barclays takes over the Woolwich, a leading mortgage bank and former

building society founded in 1847.

2001 Barclays forms a strategic alliance with Legal & General to sell life, pensions

and investment products throughout its UK network.

2003 Barclays acquires Banco Zaragozano, one of Spain's largest private sector

banking groups, which was founded in 1910.

2003 Barclaycard launches a five year deal card with Manchester United FC.

2005 Barclays Head Office moves to the iconic Canary Wharf building in Londons

regenerated Docklands. Barclays also acquires a majority stake in Absa Group

Ltd, South Africas largest retail bank with more than eight million customers.

2006 A benchmark year when 50 per cent of Barclays profits are made outside the

UK.

About Barclays Group Archives


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Barclays Group Archives preserves and provides access to records, in any format,

with permanent business value or historic importance. Their aim is to maintain the

Group's corporate memory

Barclays has a long tradition of looking after its historical records, as anyone would

expect from a financial services institution that can trace its history back to 1690.

An award-winning history, based on research of the archives and on interviews

with executives, was published in 2001 under the title Barclays: The Business of

Banking 1690-1996.

The archives contain records of:

1. Barclays Bank, its departments, local head offices and branches from

incorporation as a limited company in 1896.

2. Barclays Bank International, established in 1925 as Barclays Bank

(Dominion, Colonial and Overseas) and its constituent banks (Anglo-

Egyptian, Colonial Bank, National Bank of South Africa). These records

contain much information on the development of the countries in which

Barclays was represented (Caribbean, west and southern Africa, Egypt,

Palestine).

3. The founding banks of the 1896 amalgamation there are particularly good

series of records for Barclay, Bevan and Co (London), Gurney and Co (East

Anglia), Goslings (London) and Backhouse and Co (Darlington). The

records date from the eighteenth century.

4. Banks taken over after 1896 there are 173 banks in the Barclays family,

the main ones being:

Bank of Liverpool (founded 1831), and Martins (founded c1717), a London

partnership that amalgamated with the Bank of Liverpool in 1918 to become

Martins Bank Limited London, Provincial & South Western Bank (an amalgamation


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of two banks founded in 1862 and 1864 respectively) United Counties (founded

1836) Union Bank of Manchester (founded 1836)

The Woolwich, formerly Woolwich Building Society (founded 1847), together

with societies acquired by Woolwich prior to its absorption by Barclays in

2000.

The archives are listed on a database, which is accessible on site to searchers and

contains over 55,000 entries.

Barclays Group Archives has developed an active oral history programme - tapes

and transcripts of many of these interviews are available.

As well as the main archives, there is a good reference library of banking histories,

reference books and employee magazines. This library is available daily for use by

researchers, students and the public.

THE BOARD MEMBERS


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Marcus Agius

Chairman (Chairman of the Board)

John Varley

Group Chief Executive (Board and Executive Committee member)

Robert E. Diamond Jr.

President, Barclays PLC and CEO of Investment Banking and Investment

Management (Board and Executive Commitee member)

Gary Hoffman

Group Vice Chairman (Board member)

Chris Lucas

Group Finance Director (Board and Executive Committee member)

Frits Seegers

Chief Executive, Global Retail and Commercial Banking (Board and ExecutiveCommittee member)

Paul Idzik

Barclays Chief Operating Officer (Executive Committee member)

David Booth

Non-Executive Director (Board member)

Sir Richard Broadbent

Senior Independent Director (Board member)

Richard Leigh Clifford (AO)


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Non Executive Director (Board member)

Fulvio Conti


Dr Danie Cronj


Professor Dame Sandra Dawson


Sir Andrew Likierman


Sir Michael Rake


Sir Nigel Rudd

Deputy Chairman (Board member)

Stephen Russell


Sir John Sunderland


Awards


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This is a chronological listing of some of the awards won by Barclays over the last

six months, covering a wide range of disciplines and sectors.

April 2008 Barclays Capital wins three accolades for its BARX trading platform at

Profit & Loss magazine's global Digital FX Awards.

March 2008 Barclays is named as one of the best places to work in France. It is

the only financial services organisation to feature on the 2008 list, compiled by the

Great Place To Work Institute.

March 2008 Barclays Capital is named FX and Commodities House of the Year in

Finance Asia's Structured Products Awards, in recognition of its commitment to

innovation and client service.

March 2008 Barclays is awarded Business Superbrands status for 2008 in

recognition of quality, reliability and distinction. The UK's strongest business-to-

business brands are selected by the Business Superbrands Council and individual

business professionals.

March 2008 Barclays is named Best Commercial Mortgage Provider in the

Business Moneyfacts Awards for the second year running.

February 2008 Barclaycard United Arab Emirates scores a hat trick at the GMR

Effectiveness in Marketing Awards 2008, held in Dubai.

It wins Best New Product Launch, Best Integrated Campaign and Gold Grand Prix

accolades.

February 2008 Barclays Capital is named Commodity and Energy Derivatives

House of the Year by Risk magazine.

February 2008 Barclays Capital wins two awards in Treasury Management

Internationals 2007 Awards for Innovation and Excellence in Treasury and Risk

Management.


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February 2008 Barclays Capital wins six awards, including Commodity House of

the Year and FX House of the Year for the second year running, at mtn-Is Global

MTN Awards.

February 2008 Barclays PINsentry device is recognised as the Best Security/Anti-

Fraud Development at the 2008 UK Credit Card Awards. PINsentry provides extra

security for Barclays Online Banking customers using a hand-held chip and PIN

card reader.

January 2008 Barclays Capital wins five Deal of the Year awards at the Islamic

Finance News awards. The awards recognise Barclays Capital's contribution to

making the Islamic market accessible to investors globally.

December 2007 Barclaycard OnePulse is recognised as one of the worlds most

innovative banking cards in the Oscard international awards for the credit card

industry, held in Paris. The unique three-in-one card with credit, contactless

payment and Oyster travel card functionality, is aimed at Londoners.

December 2007 Barclays Buying Abroad wins Your Mortgage magazines Highly

Commended Overseas Mortgage Lender Award.

December 2007 Barclays Commercial Bank is named Debt Provider of the Year at

the Deals of the Year Awards organised by EN magazine.

December 2007 Barclays is the winner in two of the three categories at the annual

Companies and Communities Awards, run by the Charities Aid Foundation.

December 2007 Barclays Capital wins three awards from Derivatives Week

magazine - the highest number of awards won by one company. The accolades

include Global Derivatives House of the Year, Credit Derivatives House of the Year

and Structured Investment Distributor of the Year for iPath Exchange Traded

Notes.


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December 2007 Barclays Stockbrokers is named Broker of the Year by the

investment community at the Shares Awards in the United Kingdom.

December 2007 Barclays Head of Environmental Risk Management, Chris Bray,

receives an accolade for his lifetime achievements from the United Nations

Environment Programme Finance Initiative. The award honours Chriss

commitment to sharing his expertise in environmental risk management with

financial institutions globally.

November 2007 Barclays Kenya is named East Africas Most Respected

Company in the financial services sector in a PricewaterhouseCoopers survey.

November 2007 Barclays wins the IT Team of the Year accolade at the European

Banking Technology Awards. The team is recognised for the successful migration

of Woolwich accounts to Barclays.

November 2007 Barclays Stockbrokers wins three Investors Chronicle magazine

awards, including Stockbroker of the Year, for the third year running.

November 2007 Woolwich Mortgages scoops the Best Offset Mortgage accolade

in the UK's Your Mortgage Awards 2007.

November 2007 Barclays Commercial Bank is voted Business Bank of the Year at

the UK's Accountancy Age Awards in recognition of its dedication to clients.

November 2007 Barclays Capital won more awards than any other bank in

Structured Products magazine's Awards for Excellence in Europe.

November 2007 Absa Islamic Bank is recognised as the best Islamic bank offeringwithin a conventional bank in World Finance magazines first global awards. A

division of Absa, majority owned by Barclays, Absa Islamic Bank was judged on

business performance, international exposure and impact on the local market.


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November 2007 Barclays Portugal is honoured for outstanding customer focus by

the Portuguese Association of Call Centres. The customer relationship centre,

Barclays 24, won the Best Customer Relationship Award.

November 2007 Woolwich Mortgages awarded the Gold Standard for Technology

by Mortgage Strategy magazine.

Corporate Responsibility

Retail and Commercial Banking outside the UK

Barclays is proud that its banking services are valued far beyond the boundaries of

its home country. They provide a range of services internationally, including current

accounts, savings, investments, mortgages and loans to personal and corporate

customers.

Since 2005, Barclays has had a majority stake in Absa, one of South Africas

largest financial organisations, serving personal, commercial and corporate

customers.

Barclays Capital

Barclays Capital is a leading global investment bank. Using a distinctive business

model, Barclays Capital provides large companies, institutions and government

clients with solutions to their financing and risk management needs.

Barclays Capital employs more than 16,200 people and has the global reach and

distribution power to meet the needs of issuers and investors worldwide.


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We have won many awards for the excellence of our services and products,

including Financial News magazines European DCM House of the Year in its

annual Awards for Excellence in November 2006.

The Shape Of Things

We issued $273bn worth of international bonds in all currencies, placing us

first in world rankings.

We issued 15.5bn worth of Sterling bonds, placing us first in world

rankings.

We handle $41.7bn worth of International Securitisations, placing us first in

world rankings.

We issued $4.7bn worth of US Investment Grade Bonds, placing us seventh

in world rankings.

A total of 16,200 people work in Barclays Capital.

Barclays Global Investors

Barclays Global Investors (BGI) is the world's largest asset manager* and a

leading global provider of investment management products and services. BGI has

3,000 institutional clients in 52 countries and manages more than $2 trillion of

assets.

Research shows BGI manages 65 of the worlds top 100 largest pension plans**

and has a 47% market share of the top 200 Forbes companies^.

For over 30 years, BGI has been at the forefront of developing innovative

investment ideas. It transformed the investment industry by creating the first index

strategy in 1971 and the first quantitative active strategy in 1978. It is the largest

institutional tax-exempt index fund manager.


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BGI is the global product leader in exchange traded funds (iShares) with over 150

funds for institutions and individuals trading in ten global markets.

Products and services include:

Active Strategies (US Equity, Market Neutral, US Fixed Income,

International Equity, International Fixed Income, Currency)

Diminishing Time Horizon strategies (Lifepath Portfolios)

Index Strategies (Equity and Bond) covering the worlds capital markets

Intermediary Services/iShares Funds (advisory and sub-advisory services

for mutual funds and exchange traded funds)

Capital Markets (cash strategies, stable value strategies, securities lending

and transition management services).

The Shape Of Things

3,000 institutional clients trust us with their investments.

We manage 1044bn worth of assets: 615bn indexed assets, 205bn

iShares and 224bn active assets.

3,400 people work in BGI.

GLOBLE PRESSURE

Barclays is a genuinely global business. Our exceptional reputation and investmentservices extend pretty much everywhere. Our presence on the ground grows daily,

with operations expanding on every continent.

Barclays Wealth Locations


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Barclays Wealth operates in the following locations:

Cayman Islands

Cyprus

Gibraltar

Guernsey

Ireland

Isle of Man

Jersey

Hong Kong

Italy

Kenya Malta

Monaco

Nigeria

Singapore

Spain

Switzerland

UAE

UK

Retail and Commercial Banking Locations

We operate in these countries across the globe, either as Barclays, Barclaycard or

Absa, or through subsidiaries or joint ventures:

Angola

Botswana

Denmark

Egypt

France

Germany


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Ghana

India

Ireland

Italy

Kenya

Mauritius

Mozambique

Norway

Portugal

Seychelles

South Africa

Barclays Global Investors Locations

Barclays Global Investors has its headquarters in San Francisco.

Our expanding network now has offices in these cities:

London

Toronto

Amsterdam

Boston

Geneva

Hong Kong

Montreal

Singapore Sydney

Tokyo

Investor Relations


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Barclaycard is part of the Barclays Group. Barclays PLC is a major global financial

services provider engaged in retail and commercial banking, credit cards,

investment banking, wealth management and investment management services.

They are one of the largest financial services companies in the world by market

capitalisation. Operating in over 60 countries and employing over 118,000 people,

we move, lend, invest and protect money for over 25 million customers and clients

worldwide. With over 300 years of history and expertise in banking, Barclays PLC

has six major businesses.

1. UK Banking delivers banking products and services to over 14 million retail

customers and 641,000 businesses in the UK.

2. Barclaycard is one of the leading credit card businesses in Europe, and has11.2 million UK customers and 5.3 million international cards issue.

3. Barclays Capital, the investment banking division, provides corporate,

institutional and government clients with solutions to their financing and risk

management needs.

4. Barclays Global Investors is one of the world's largest asset managers and

a leading provider of investment management products and services.

5. Wealth Management serves affluent, high net worth and intermediary clients

worldwide, providing private banking, asset management, stockbroking,

offshore banking, wealth structuring and financial planning services.

6. International Retail and Commercial Banking is our global retail and

commercial banking operation, with over 2 million international clients, in

geographies which currently include France, Spain, Portugal, Italy, India,

Africa and the Middle East. Absa has an additional 8.0 million retail

customers in South Africa.

By incorporating corporate responsibility principles into everything it does, it is

building sustainable operations for the future of our business. This means that it


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acts responsibly towards the customers, the environment, the communities and the

people.

Responsible lending

It is not in its or its customers' interest to lend people more than they can afford to

repay. That's why it always do credit searches before it lend, and give the

customers full and relevant information before they buy. It does this so that it can

make more informed decisions and take greater responsibility for its own finances.

Developing employees

It recruit the best people, and offer them excellent training and a clear career path.

It thinks that this increases its ability to deliver a better service to customers. So it

provides the development opportunities for its people to achieve their full potential

and, in turn, continue the spirit of innovation on which its reputation was built.

Managing the environment

They are absolutely committed to minimizing both the direct and indirect impact

that we have on the environment. They are very aware of the environmental

challenges facing the world today. That is why, every year, they set high targets to

reduce the level of energy and natural resources that they use.they also look at

ways to improve our waste management systems.

Perhaps that's why Barclays is ranked in the top 20 in the 'Community

Environment Index 2005.'

Barclaycard in the community


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Barclaycard, as part of the Barclays Group, has a long tradition of community

involvement. We invest in the local community and make sure that our funding has

a positive impact.

As a global business, we invest in communities all over the world. This includes

supporting lone parents in the UK through the Horizons programme, helping

Kenyan children enter secondary education and mentoring socially and

economically disadvantaged children in Delaware, USA.

Introducing Barclays PLC

Barclays is a major global financial services provider engaged in retail and

commercial banking, credit cards, investment banking, wealth management and

investment management services, with an extensive international presence in

Europe, the USA, Africa and Asia. With over 300 years of history and expertise in

banking, Barclays operates in over 50 countries and employs 135,000 people.

Barclays moves, lends, invests and protects money for over 30 million customers

and clients worldwide.

Contact Details

Our Customer Service team is available 24 hours a day, 7 days a week

Delhi / NCR (Faridabad, Ghaziabad, Noida, Gurgaon) - (0124) 675

2222

Mumbai / Pune / Nashik - (022) 6724 2222

Rest of India - 6000 4444

Email: [email protected]


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Mailing Adresses:

Queries:

Barclaycard

PO Box 11567

Nariman Point

Mumbai - 400021

Other correspondence:

Barclaycard

PO Box 11567

Nariman Point

Mumbai - 400021

PERSONAL LOANS

At a glance :


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1. Borrow up to Rs 17 lacs for any purpose depending on your

requirements

2. Flexible repayment options, with tenors ranging from 12 to 84 months

3. Hassle free loans - no guarantor / security / collateral required.4. Speedy loan approval

Eligibility & documentation:-

Salaried individuals

Self-employed individuals Self-employed professionals

Salaried individuals:

Salaried individuals include employees of selected public and private limited

companies, government sector employees including public sector undertakingsand central, state and local bodies.

Eligibility:

Minimum age of applicant: 21 years

Maximum age of applicant at the time of loan maturity: 60 years

Minimum gross monthly income: Rs 10,000 p.m.

Documentation required:


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Proof of identity: passport / photo PAN card / driving license / election id

card / any id card issued by armed forces & public sector units (PSU) which

has your photo and confirms your date of birth, signature & address.

Address proof: Fixed line telephone bill (recent) / government or local

authority bill / bank statement / driving license / passport copy / any id card

issued by armed forces & public sector units (PSU) which has your photo

and confirms your date of birth, signature & address.

Latest 2 salary slips or latest salary certificate.

Last 3 months bank statements.

Self-employed individuals:

Self-employed individuals include self-employed businessmen.

Eligibility:

Minimum age of applicant: 25 years

Maximum age of applicant at the time of loan maturity: 65 years Minimum gross annual income: Rs. 1,00,000 p.a.

Documentation required:

Proof of identity: passport / photo PAN card / driving license / election id

card / any id card issued by armed forces & public sector units (PSU) which

has your photo and confirms your date of birth, signature & address.

Address proof: fixed line telephone bill (recent) / government or localauthority bill / bank statement / driving license / passport copy / any id card

issued by armed forces & public sector units (PSU) which has your photo

and confirms your date of birth, signature & address.

Latest 2 filed Income tax returns or last audited financials with e-return or

income tax clearance certificate / assessment order.


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Business installment loan can be availed by:

Self employed individuals / professionals

Sole proprietorship firms

Partnership firms

Private limited companies and closely held limited companies

Every small and medium sized enterprise needs access to working capital. The

business installment loan not only helps you meet your working capital needs, but

also helps fulfill your aspirations of expanding your business.

With easy documentation and maximum benefits, this loan makes for some

sensible capital fulfillment. The Barclays business installment loan offers you some

great features like:

Loans upto Rs. 35 lacs for your working capital requirements

Hassle-free loans - No security / collateral required

Repay with easy equated monthly installments

Simple documentation- With a Barclays business installment loan, you will

need to submit documents only once. In contrast, cash credit facilities need

you to provide collateral / security and submit documents regularly.

Enjoy a maximum loan tenure of upto 60 months

Speedy loan processing - 4 to 7 business days

Service charges & fees:-

Barclays schedule of charges Business loans for

Loan processing chargesUp to 2.5% of the principal amount of the

loan.*Interest on business installment loans As specified from time to time


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No amounts due certificate charge nilCheque bounce charges: Rs. 500Late payment charges 27% p.a.Charge in case of failed ECS/direct

debit payment:

ECS: Rs. 500 for each failed payment.

Direct debit: Rs. 500 for each failed direct.

Debit from a Barclays bank account.Charge for exchanging post-dated

cheques, security cheques (per set)

and changing ECS and direct debit

payment:

Rs 500

Pre-payment charges

5% of the principal outstanding. Pre-

payment is only permitted after six months

from the date of first disbursement of the

loan.Cheque swap charges involving

intercity transfer, entity change or

substitution of liability

Rs 500

Duplicate annual interest certificate Rs 500

LOAN AGAINST PROPERTY

Whether it's for expanding your business or fulfilling a personal need, Barclays can

help. Your property ownership can give you the added impetus you need.

Features and benefits:

With Barclays LOAN AGAINST PROPERTY one can avail loans up to 70% of the

property value, for tenures as high as 15 years.


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The Barclays Loan against property can be availed for:

1. Debt consolidation

2. Business purposes

3. Personal expenses - holiday, education, marriage etc

Special features

1. Attractive interest rates

2. Loans up to Rs. 10 crores

3. Flexible repayment tenure up to 15 years

4. Loans up to 70% of the property value

5. Convenient repayment through standing instruction or electronic clearing

system

Eligibility

1. Nationality: Indians

2. Minimum age: 21 yrs and maximum 75 yrs

3. Minimum work / employment experience: Minimum 4 yrs

4. Applicable for salaried employees / self employed / firms (including private

ltd / partnership / sole proprietorship)

Salaried employees include employees of selected public and private limited

companies, employees of MNCs, government sector employees, including public

sector undertakings and central, state and local bodies.

Self employed includes self-employed businessmen and/or professionals i.e. self-

employed doctors (MBBS, MD, BDS, MDS) and chartered accountants.

Firms (includes private ltd / partnership /sole proprietorship)


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Applicant categoryMinimum annual incomeSalaried INR 180 KSelf employed INR 180 KPart/co INR 250K

Documents

In addition to the completed account opening form, signature card and most

important document (MID), the following documents are required (additionally,

NOC from the lending bank(s) if applicable).

A) The documents required vary depending on the product proposition /

constitution of the business entity.

B) Broadly, the applicants may be an individual, a proprietorship firm, a partnership

firm or a Private Limited Company.

C) Non individuals

1. Sole proprietorship

2. Partnership firms

3. Private Limited Company

Individuals

In addition to a recent photograph of the customer, documents for proof of identity

and address are required as detailed below:

Proof of identity (PI)

General requirements:-

Any one of the following:

(i) Valid Indian passport

(ii) Photo PAN card

(iii) Voter's identity card
http://www.barclays.in/consumer_banking/#solehttp://www.barclays.in/consumer_banking/#partnershiphttp://www.barclays.in/consumer_banking/#privatehttp://www.barclays.in/consumer_banking/#solehttp://www.barclays.in/consumer_banking/#partnershiphttp://www.barclays.in/consumer_banking/#private


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(iv) Valid driving license

(v) Photo ration card with photograph of the accountholder

(vi) Defence identity card

(vii) Identity card issued by a government department / government

company to its employees which includes the date of birth.

Proof of address (PA)

Any one of the following:

(i) Valid Indian passport

(ii) Landline or post-paid mobile / WLL telephone bill not more than 6

months old

(iii) Bank account / credit card statement (not more than 6 months old) or

passbook (with entries not more than 6 months old).

(iv)Utility (water / electricity / gas) bill (not more than 6 months old)

(v) Ration card

(vi) Property tax bill received from a government department (not more

than 12 months old)

(vii) Pension payment order / book / card issued by the state / central

government

(viii) Last available income tax assessment order or PAN allotment

letter carrying address of the account holder

(ix) Bill issued by a co-operative housing society for monthly dues (not

more than 6 months old)

(x) Life insurance policy or premium renewal notice (not more than 12

months old)

(xi) Valid registered lease deed in the name of the account holder along

with utility bill in the name of the landlord

Non individuals


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The list of documents required for sole proprietorship firms, partnership firms and

Private Limited Companies are:

(a) Sole proprietorship

Identification requirements At the minimum the following information should be

provided:

1. Full legal name (verification required)

2. Business or trading address (verification required)

3. Nature of business

4. Identification details of the proprietor as specified for individuals (if the

proprietor is a non-individual, details will be required as specified for the

relevant entity type in this document) (verification required)

5. Identification details of any other authorized signatories and power of

attorney holders (verification required)

6. PI and PA documents should be provided for the proprietorship concern as

well as for the proprietor and any other authorized signatories or power of

attorney holdersPartnership firms


provided prior to opening an account:


2. Registration number, if applicable (verification required)

3. Business or trading address (verification required)

4. Nature of business

5. Identification details of all partners as specified for individuals (if any partner

is a non-individual, details will be required as specified for the relevant entity

type in this document) (verification required)


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6. Names of any other authorized signatories and power of attorney holders

(verification required)

Verification requirements

PI and PA documents should be provided for the partnership firm as well as for

each of the partners and any other authorized signatories or power of attorney

holders.

PI and PA requirements for the partners/authorized signatories/power-of-attorney-

holders shall be as specified above for individuals (including requirement for a

recent photograph).

In addition to the partnership deed with signatures of the partners matching those

on the AOF (originals to be sighted as is the requirement for all other KYC

documentation), following should be used to fulfil the PI requirements for the

partnership firm:

PAN card of the firm or registration certificate of the firm or any document listed

below as being eligible as a PI document.

Any document listed below as PA documents can be used as PA requirements for

the partnership firm

Private / unlisted limited companies:


provided prior to opening an account:


2. Registration number, if applicable


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3. Registered office in country of incorporation / registration (verification

required)

4. Business or trading address (if different from registered address)

(verification required)

Nature of business

Names of all directors (verification required for two key directors)

Names of authorized signatories and power of attorney holders (verification

required)

Verification requirements

Following should be provided for verification purposes:

1. Certificate of incorporation, memorandum and articles of association duly

authenticated as a true copy by the company secretary

2. PAN card of the company

3. Appropriate board resolution authorising dealings with the bank (reference

should be made to legal in case of any queries relating to content of theresolution and any related matters)

4. Copy of the annual return filed with the registrar of companies to establish

the shareholding pattern or a letter providing details of shareholding pattern,

signed by the company secretary or chairman / managing director.

5. List of directors duly signed off by the company secretary or chairman /

director. Alternatively, the memorandum and articles of association may be

provided (with a certified copy of form 32 filed with the registrar of

companies if the names of directors do not tally with the names on the

memorandum and articles of association or annual return).


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Documents that may serve as both PI and PA

1. Certificate of Importer - Exporter Code

2. PAN intimation letter issued by income tax department, bearing name and

address of entity

3. Copy of property tax / water tax bill / notice received from the government,

not more than 12 months old

4. Last available income tax / wealth tax assessment order received from the

revenue department

5. Sales / service tax registration certificate or intimation letter received for

sales / service tax registration

Documents that may serve as proof of address

1. Premium renewal notice received from a general insurance company.

2. Intimation of importer-exporter code received from directorate general of

foreign trade

3. Bank statement of account or pass book with existing banker (scheduled

bank) listing entries of a period within the preceding 6 months (only as proof

of address)


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Research Methodology

Research methodology deals with the procedure adopted to carry out the study.

According to Green and Tull:

A research design is the specification of methods and procedures for acquiring the

information needed. It is the overall operational pattern or framework of the project


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that stipulates which information is to be collected from which sources by what

procedures.

For conducting the study, the researcher has adopted both primary as secondary

method of the data collection.

Primary data:

For the purpose of collecting primary data, the researcher has adopted the method

of survey. Survey can be telephonic, by mail, personal and by the dairy. For the

purpose of collected detailed information. Researcher has chosen surveys based

on personal interview by means of a questionnaire.

Secondary data:

It has been collected from various books and internet sites. Researcher has

adopted this method of collection. As the researcher liters no access to magazines

and journal but a plenty of material was available on the internet sites.

Sample:

Due of time and resource constraints, the sample of the study is taken as one and

the technique b sampling adopted is convenient sampling.

Profile of the company:

To collect the primary data, the researcher has taken the feedback of the patrons.

As the researcher was doing the training in this company, so it was easy to gather

the required information through websites, brochures, catalogs and company

reports.

Research Design :-


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The project involved the study of customers perception towards the loans with

respect to certain parameters like :

Product (service)

Price

Place or Distribution

Promotion

People

Process

NATURE OF STUDY : - EXPLORATORY

Data collection instrument :-

For collecting primary data Structured questionnaire were used, separatequestionnaire were made for conducting survey among customers of Barclays

Loans.

Data collection method :-

Data was collected both from primary and secondary sources. Secondary data was

collected from books, magazines, newspapers etc. For collecting primary data,

survey method was used wherein customers were surveyed asked questions.

SAMPLE TECHNIQUE : Random sampling

SAMPLE SIZE : 100


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DATA COLLECTION METHOD : Survey method

DATA COLLECTION INSTRUMENT : Structured Questionnaire,

DATA ANALYSIS: Pie Charts.

DATA ANALYSIS

1) Awareness about loans in India.


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INTERPRETATION :

From the above data analysis it is clear that 85% people know about loans

whereas 15% people are not aware of loans or we can say the do not belief inloans.

2) Awareness about Barclays loans plans.

YESNO

85%

15%


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YES

NO

INTERPRETATION:

In the above data analysis it is graphically and clearly shown that 76% people

know about the Barclays loans plans whereas 24% people do not know about

Barclays loans plans.

3) Extra benefits of Barclays loans to their customers.

76%

24%


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YES

NO

INTERPRETATION:

From the above data analysis it is clear that 68% people think that Barclays Loans

provide extra benefits to their customer whereas 32% people do not think so.

4) People paying loans.

32%

68%


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YES

NO

INTERPRETATION:

From the above data analysis it is clear that80% people have been take some

loans and are paying for them whereas 20% people havent taken any loan.

5) People opinions on popularity of Barclays loans in near future.

20%

80%


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YES

NO

INTERPRETATION:

From the above data analysis it is clear that 82% people think that Barclays Loanscan become popular in near future whereas18% people do not have the same

opinion.

18%

82%


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Comparison of Personal Loan Rates (as on Mar 23,2009)

BankRate

(%)Eligibility

Min Loan

(Rs)

Max Loan

(Rs)

Min Tenure

(Months)

Max Tenure

(Months)

Barclays 12.00 Age:25 - 58 Yrs.

MonthlyIncome:Rs 8000.00

50000.00 1500000.00 12 60

State Bankof India

Scheme:SaralPersonalLoan

16.50 Age:21 - 58 Yrs.


24000.00 1000000.00 12 48

HSBCBank

Scheme:My TermsCredit

13.00 Age:21 - 58 Yrs.


50000.00 1500000.00 12 60

ICICI Bank

Scheme:PersonalLoan

13.50 Age:25 - 58 Yrs.


50000.00 1000000.00 12 36

PNB 14.00 Age:21 - 58 Yrs.


10000.00 300000.00 12 60

Kotak 15.00 Age:23 - 58 Yrs.

50000.00 5000000.00 12 60
http://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=rate&as=deschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=rate&as=deschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minTenure&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minTenure&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxTenure&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxTenure&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=rate&as=deschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=rate&as=deschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxLoan&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minTenure&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=minTenure&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxTenure&as=aschttp://www.rupeetimes.com/compare/personal_loan/personal_loan_rates_results.php?category=Salaried&from=ex&sort=maxTenure&as=asc


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AXISBANK

Scheme:PersonalPower

15.00 Age:21 - 60 Yrs.


50000.00 2000000.00 12 60

Citi Bank 15.00 Age:21 - 58 Yrs.


40000.00 1000000.00 12 60

CanaraBank

15.00 50000.00 1500000.00 12 48

HDFCBank

Scheme:

PersonalLoan

16.00 Age:21 - 60 Yrs.

Monthly

Income:Rs 7000.00

25000.00 1000000.00 12 48

Interest Rates charged on Personal Loans by Banks

BANKS INTEREST RARES

Barclays 12

State Bank of India 16.5

HSBC Bank 13

ICICI Bank 13.5

PNB 14


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AXIS BANK 15

Citi Bank 15

HDFC Bank 16

0

2

4

6

8

10

12

14

16

18

Barclays State

Bank of

India

HSBC

Bank

ICICI

Bank

PNB AXIS

BANK

Citi

Bank

HDFC

Bank

Banks

Inte

restRates

INTERPRETAION:

From the above data analysis. It very easy to compare the interest rates charged

by different banks on Personal loans. It is very clear that the interest rate of

Barclays is lowest (12.00%) among the above mentioned banks. While State

bank of India charges the maximum interest rate (16.50%).


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CONCLUSION

I hope that after the above suggestions in this project study with its analysis would

completely and truly represent the organization.

I hope that after study with the help of recommendations, the project will not

highlight the negative part of the working but also help them to modify their steps

for their respective jobs.

The positive areas of the company are quite appreciable.

I hope this study is complete and satisfactory for my industry as well as my

institution.

I hope I meet the expectations of my guiders.


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SUGGESTIONS AND RECOMMENDATIONS

Based on major findings of the study, the researcher has come out with

some viable suggestions:

1. Make the local people more aware of the Barclays LOANS.

2. Sub-ordinate should be properly trained about the products to be work

upon which.

3. Regular training session should be held for the trainees in the

guidance of an experienced person.

4. Advertisements should be given in local newspapers.


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LIMITATIONS OF THE STUDY

The main factors that have been adversely affected the trustworthiness of

report are:

Due to time constraint the study is being restricted to the limited time

period.

Due to busy schedule of superior staffs the optimum guidance was not

available.

Many secret and important facts, figures and information have been

kept hidden.


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ANNEXURE

QUESTIONNAIRE

Hello sir/ madam.

I am doing a research study on Brief Study of Barclays Credit Cards. Your help in

this regard will be highly appreciated. I ensure you that information provided by you

will be kept confidential and will be purely for academic purposes.

Thank you.

Name.. Age

Address...

...contact Number..

1) Do you know about loans ?

a) Yes b) No

2) Do know about Barclays loans plans ?

a) Yes b) No

3) Do you think Barclays loans provide extra benefits to their customers ?


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a) Yes b) No

4) Have you any credit card ?

a) Yes b) No

5) Do you think Barclays loans will become more popular in near future ?

a) Yes b) No

BIBLIOGRAPHY

1. BARCLAYS.COM

2. GOOGLE.COM

3. BUSINESS ECONOMY

4. LIVESEARCH.COM

5. RUPEETIMES.COM

Date post:	30-May-2018
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